Exterior

Reviews of Best Western Ontario Mills Mall

2.5 out of 5
Best Western Ontario Mills Mall
4395 Ontario Mills Pkwy, Ontario, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 193 reviews" "
Rating 8 - Good. 32 out of 193 reviews" "
Rating 6 - Okay. 9 out of 193 reviews" "
Rating 4 - Poor. 8 out of 193 reviews" "
Rating 2 - Terrible. 5 out of 193 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ivan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My request for a 1st floor room wasn't honored the guy at check in didn't even know about it even tho I emailed the hotel twice. Also I get to my room and my refrigerator doesn't work i had to put my insulin on ice. I paid too much money for this crap. He never asked to change rooms or have it replaced.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, big bear city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from robert on 22 Mar 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Brenda Jo Frances, Yelm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from bre on 22 Mar 2024
Thank you so much for your positive feedback! We're delighted to hear that everything met your expectations. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a perfect little oasis
Stayed 1 night in Mar 2024
Response from mike on 11 Mar 2024
Dear Mike,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rebecca on 11 Mar 2024
Dear Rebecca,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.

10/10 Excellent

Yaffa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yaffa on 5 Mar 2024
Dear Yaffa,Thank you for leaving a 5/5 Review for us. We appreciate you taking the time to do so and we are glad we met all of your expectations.We look forward to your next stay with us.

8/10 Good

daniel

Stayed 3 nights in Feb 2024
Response from dan on 22 Mar 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Apollo Lester, Palm Springs

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly clean. Great location
Stayed 2 nights in Feb 2024
Response from Apollo on 28 Feb 2024
Dear Apollo,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.

10/10 Excellent

Irving

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lots of things to do within walking distance. Other than breakfast being served on paper plates, everything was great.
Stayed 1 night in Feb 2024
Response from Stay Good on 28 Feb 2024
Dear Irving,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location and the abundance of activities within walking distance. Your positive comments are truly appreciated.We also appreciate your feedback about breakfast being served on paper plates. We apologize for any inconvenience this may have caused and will certainly take this into consideration as we continuously strive to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay.Best regards,Best Western Ontario Team

8/10 Good

David

Liked: Cleanliness
Rooms need wall thermostats not the old window unit things.
Stayed 1 night in Feb 2024
Response from David on 28 Feb 2024
Dear David,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.

8/10 Good

FRED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice medium priced hotel, over all goos stay Can recommed
Stayed 1 night in Feb 2024
Response from fred on 28 Feb 2024
Dear Fred,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.It's always rewarding to know that our efforts to provide a comfortable and enjoyable stay are appreciated. Your recommendation means a lot to us, and we are grateful for your endorsement.Should your travels bring you back to the area, we would be honored to welcome you again and ensure another pleasant stay. If there are any specific suggestions or areas where we can further enhance your experience, please feel free to share them with us.Warm regards,Best Western Ontario Team

10/10 Excellent

SAMMY

Stayed 1 night in Feb 2024
Response from Sammy on 28 Feb 2024
Dear Sammy,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.

10/10 Excellent

Jun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly airport shuttle driver
Stayed 1 night in Feb 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Veronica Vivian

Liked: Cleanliness
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Madeline

Stayed 2 nights in Jan 2024
Response from madeline on 22 Mar 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Deepender

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay with my wife. Great restaurants and shopping in walking distance. Staff was awesome and the breakfast was really good. Will stay again. Thanks!
Stayed 1 night in Jan 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice
Stayed 1 night in Dec 2023
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stacy, New River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i did like that it required key access to the building 24/7
Stayed 4 nights in Jan 2024
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Shirl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and staff will definitely come back
Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Purchasing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perris
Convenient to work site and very clean
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Response from Best Western Ontario on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable cost, close to where we needed to be. All in all not a bad place. Kind of weird when we first got there and the front door is locked you can’t just walk in.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

hector

Stayed 2 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

Chris

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

8/10 Good

Lawrence, Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to my travel areas. Shower head not fully functional
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

Gema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

8/10 Good

Armando Aguero

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

6/10 Okay

Steve

Liked: Staff & service
Overnight stay
Was in the area for a funeral. We needed an overnight stay location. This hotel had a very high rating and it was just a place to stay. No way way this a 9.2 rated hotel.
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Michelle, Altamonte Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the compliment breakfast is awesome
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Alfredo

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay! Clean and gorgeous room!
Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov 2023
Thank you for taking the time to share your experience with us Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 11 Nov 2023
Thank you for taking the time to share your experience with us Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience
Stayed 1 night in Nov 2023
Response from Best Western Ontario on 7 Nov 2023
Thank you for the review. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking for your future stays. Thank you!

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got my room a bit late but everything else was excellent
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The late night airport shuttle driver was very friendly, and the front desk staff were very welcoming. This was very good considering I was traveling all day
Stayed 1 night in Nov 2023
Response from General Manager on 3 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Ontario Airport and Mall were very good. Staff was outstanding.
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome!
Staff was very friendly. Room was clean and comfortable. check in was very easy and quick.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

8/10 Good

silvestre

Stayed 2 nights in Oct 2023
Response from General Manager on 20 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

6/10 Okay

Son

Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be very quiet tons of shopping around and food places
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Thank you,