Dear Elaine,We appreciate your comments regarding your stay at The Landmark London. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your kind remarks. The Landmark London hotel continuously strives to meet your needs and expectations.Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the future.Sincerely,Malisa ShepherdHotel Manager

Dear Ugur,We appreciate your comments regarding your stay at The Landmark London. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your kind words.Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the future.Sincerely,

Dear SHUYAN, Thank you for taking the time to share your positive feedback about your recent stay at The Landmark London. We're delighted to hear that you were able to enjoy our convenient locations, clean accommodations, lobby, and enjoyed great food and Afternoon Tea. We're thrilled to hear that we met your expectations in these areas. Thank you for choosing The Landmark London, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Zuhura, Thank you for sharing your feedback about your recent stay at The Landmark London. While we're pleased to hear that you found our amenities and spa facilities to be amazing, we apologise for the lack of attention to detail and any inconvenience you experienced during your stay. We regret that we fell short in meeting your expectations, and hope we can welcome you back in the future for an improved experience. Thank you for bringing these matters to our attention. Kind regards,Malisa ShepherdHotel Manager

Dear Mark, Thank you for the fantastic 5/5 rating! We're delighted to hear that you had a great experience with us at The Landmark London. We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Mark, Thank you for the fantastic 5/5 rating! We're delighted to hear that you had a great experience with us at The Landmark London. We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Adrian, Thank you for taking the time to share your positive feedback regarding your stay with us at The Landmark London! We're thrilled to hear that you had a superb experience at our hotel and that you found our staff to be courteous and highly professional. It's always a joy to know that our team's efforts contribute to our guests' satisfaction.We appreciate your support and look forward to the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Peter, Thank you for sharing your feedback about your recent stay with us at The Landmark London. On a positive note, we're thrilled to hear that you had a positive experience with our housekeeping staff; we will be sure to share your compliments with our team. We sincerely apologise for any inconvenience you experienced with the elevators, and the bathroom tile; your comments will be appropriately recorded. Thank you for choosing The Landmark London, and we hope to have the opportunity to welcome you back for an improved and more seamless experience in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Yvonne, Thank you for taking the time to share your experience at The Landmark London, and we sincerely apologise for the challenges you encountered during your stay. It's disheartening to learn about the issues you faced with your room preferences, the check-in process, and the facilities in the disabled changing room. Your feedback is invaluable, and we take it seriously as we strive to provide exceptional experiences for our guests. We apologise for falling short of your expectations and hope you might consider giving us another opportunity to provide you with a more positive experience in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Noelle, Thank you for sharing your positive experience at The Landmark London! We're delighted to hear that you found the hotel to be lovely with a very relaxed atmosphere and friendly personnel. It's wonderful that you enjoyed the fabulous breakfast.Thank you for choosing The Landmark London. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,Malisa ShepherdHotel Manager

Dear Carina, Thank you for your positive feedback! We're thrilled to hear that our team at The Landmark London truly listened to your needs and ensured that you had everything you asked for. Your recommendation is greatly appreciated.Thank you for choosing The Landmark London, and we look forward to welcoming you back for another enjoyable stay.Kind regards,Malisa ShepherdHotel Manager

Dear Roger, Thank you for sharing your positive experience at The Landmark London! We're delighted to hear that you found the hotel to be in a great location, with convenient underground options. It is also wonderful that you were able to get to the Heathrow Express easily. We're thrilled to hear your compliments about the great service and luxury accommodations. Thank you for choosing The Landmark London, and we look forward to welcoming you back for another exceptional stay.Kind regards,Malisa ShepherdHotel Manager

Dear Alexandra, Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at The Landmark, and that the staff were friendly and helpful. Your recommendation is greatly appreciated.We appreciate your positive comments and look forward to welcoming you back for more outstanding experiences at The Landmark!Kind regards,Malisa ShepherdHotel Manager

Dear Mauricio, Thank you for your wonderful feedback! We're delighted to hear that you absolutely love The Landmark and that its convenient location to transportation and shopping adds to its appeal. The rich history and impeccable service are aspects we take great pride in, and we're thrilled to know they contribute to your positive experiences.It's fantastic that you find the restaurant phenomenal and that room service consistently meets your expectations. We're honoured to be the hotel you gravitate towards every time you're in London with your wife and son.We appreciate your loyalty and look forward to welcoming you back to The Landmark for more memorable stays!Kind regards,Malisa ShepherdHotel Manager

Dear Ingrid, Thank you for your kind words and recommendation! We're thrilled to hear that you had a lovely stay at The Landmark and found the location convenient, as well as the rooms gorgeous.Orlando, the doorman, truly appreciates your recognition for his gracious service. It's wonderful that he made a positive impression by remembering both of you and your previous conversations. We consider Orlando to be a superb employee, and we're glad that his efforts added to your experience.We appreciate your feedback and look forward to welcoming you back to The Landmark for another enjoyable stay!Kind regards,Malisa ShepherdHotel Manager

Dear Georgette, Thank you for sharing your wonderful experience at The Landmark London! We're delighted to hear that it was the best choice of hotel for you and your family, and you could enjoy our location, guest services and excellent food. We appreciate your kind words and are thrilled to know that you plan to come back. We look forward to the pleasure of welcoming you and your family for another exceptional stay at The Landmark London.Kind regards,Malisa ShepherdHotel Manager

Dear Anita, We sincerely apologise for the disappointing experience you had during your recent stay at The Landmark London. Your feedback is crucial to us, and we appreciate you bringing these issues to our attention.Firstly, we apologise for any inconvenience caused by the suitability of the extra bed provided. It is disheartening to learn that the adult extra bed was not up to the standard expected and suitable only for a child. We understand the importance of providing comfortable accommodations for all our guests, and we regret that we fell short in this regard.We also sincerely apologise for this lapse in our housekeeping standards. This is certainly not reflective of the level of service we aim to provide, and your comments will be shared with our housekeeping team for immediate attention and improvement.Once again, we apologise for the inconvenience and disappointment you experienced. Your feedback is invaluable, and we are committed to taking the necessary steps to improve our services.Kind regards,Malisa ShepherdHotel Manager

Dear Audrey, We sincerely apologise for the disappointing experience you had during your stay at The Landmark London. Your feedback is extremely important to us, and we regret that we did not meet your expectations.Our commitment is to treat all guests with the utmost courtesy and respect, regardless of their nationality, and we apologise if you felt otherwise. We are also sorry to hear that your experience at the Spa did not meet your expectations. We understand the importance of providing a relaxing and enjoyable environment, and we regret that the hot tub, sauna, and massage did not live up to the standards we strive for. We genuinely appreciate your candid feedback, and we want to assure you that we take this seriously. Your experience is not reflective of the service we aim to provide, and we will use your comments to identify areas for improvement.We regret that we did not meet your expectations on this occasion, and we hope you might consider giving us another chance in the future to provide you with the service you deserve.Kind regards,Malisa ShepherdHotel Manager

Dear Patrick, Thank you for your wonderful, 5* feedback! Hoping to welcome you back in the near future. Kind regards,Malisa ShepherdHotel Manager

Dear Kavita, Thank you for providing your feedback. We are overjoyed you chose The Landmark London, and that we were able to provide you with a wonderful, 5-star experience. We would be delighted to welcome you back to The Landmark London in the future. Warm regards, Malisa Shepherd Hotel Manager Warm regards, Malisa Shepherd Hotel Manager

Dear Jayne, We are delighted to hear that you enjoyed the Mauro and Daniel Afternoon tea at The Landmark London! It's wonderful to know that your experience lived up to your expectations and didn't disappoint.Thank you for choosing The Landmark London, and we look forward to the pleasure of welcoming you back for more delightful experiences in the future. Kind regards,Malisa ShepherdHotel Manager

Dear Haliem,Thank you for taking the time to provide your feedback following your recent stay at The Landmark London. We are delighted you were able to enjoy our convenient location! Hoping to welcome you in the future. Warm regards, Malisa Shepherd Hotel Manager

Dear Dr Ted, Thank you for your wonderful review regarding your recent stay at The Landmark London! We are delighted to have been able to provide you with a 5-star, excellent experience and service. We hope to welcome you back in the near future. Warm regards, Malisa ShepherdHotel Manager

Dear Angela, Thank you for sharing your feedback about your recent stay at The Landmark London. We are thrilled to hear that you found the hotel to be drop-dead gorgeous, the rooms spacious, and the service prompt and attentive. It's wonderful that our team accommodated your request for an early check-in and that you enjoyed the in-room dining service.We appreciate your feedback regarding the restaurants and the pool hours. We apologise for any inconvenience caused by the limited children's hours at the pool and the unexpected closure. We hope to strike a balance between our guests with families and those who are adult-only. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another stay at The Landmark London. Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Andrew, Thank you for taking the time to share your experience at The Landmark London. We're thrilled to hear that you found our hotel wonderful, clean, and comfortable. Your recommendation is greatly appreciated.We look forward to welcoming you back in the future and continuing to exceed your expectations.Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Robin Ehrlich, Thank you for sharing your wonderful experience during your stay at The Landmark London! We're thrilled to hear that you found the hotel beautiful, enjoyed the wonderful service, and were pleased with the comfortable room and spacious bathroom.We're delighted to know that you had a lovely spa day with excellent amenities. It's our goal to provide a relaxing and memorable experience for our guests, and we're glad that you had just that.Thank you for choosing us, and we can't wait to have the pleasure of hosting you again.Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Fatima, Thank you for your kind feedback. We're pleased to hear that you had a lovely experience during your visit. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future.Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Paula, I'm truly sorry to hear about the disappointing experience you had during your stay, especially on your wedding night. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations.We understand the importance of a smooth and pleasant experience, and we apologise for the inconvenience you faced. Please note all your comments have been appropriately recorded. If you do decide to return, please don't hesitate to reach out directly so we can ensure your next stay is exceptional in every way.Once again, we apologise for the inconveniences you encountered, and we appreciate your honesty in sharing your feedback. Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Linda, Thank you for sharing your feedback about your stay at our hotel. We're delighted to hear that you found it very comfortable and spacious. Making our guests feel special is important to us, and we're pleased to know that you had that experience during your visit!Thank you for choosing us, and we can't wait to have the pleasure of hosting you again.Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Patrick, Thank you for providing feedback about your recent stay with us, and I would like to express my apologies for the concerns you've raised regarding the discretionary charges. Your feedback is important to us, and it helps us to improve our services.While it's not uncommon for hotels to have discretionary charges for various services, it's essential that guests are fully informed and agree to these charges. We deeply regret that you felt these charges were imposed without your consent, and we understand your concerns regarding these matters.Once again, I apologize for the inconvenience and concerns you experienced during your stay. Your feedback is invaluable to us, and we appreciate your patience in seeking resolution.Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms

Dear Vera, Thank you for your positive feedback! We're delighted to hear that you found The Landmark London to be a stylish and iconic hotel. It's wonderful to know that our location, proximity to important sites and businesses, added value to your stay.We appreciate your kind words and the recommendation. We look forward to welcoming you back for another enjoyable stay at The Landmark.Kind regards,Malisa ShepherdExecutive Assistant Manager – Rooms