expedia
Photo gallery

Reviews

3.5 / 5Good
633 reviews

Amenities

  • Free WiFi
  • Restaurant
  • Breakfast Available
  • Business Services

Map

What's nearby

  • Popular Location
    Natural History Museum
    11 min walk
  • Popular Location
    Victoria and Albert Museum
    14 min walk
  • Popular Location
    Royal Albert Hall
    20 min walk
  • Airport
    London (LHR-Heathrow)
    26 min drive

Book online or call:

03 7724 9556

Your dates need to occur after 2020-02-18. Try updating your dates to see prices for your trip.

    About this area

    London

    In the city centre, The Cranley is in London's London City Centre neighbourhood, an area with good shopping. Natural History Museum and Victoria and Albert Museum are cultural highlights, and travellers looking to shop may want to visit Kensington High Street and Harrods. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Coca-Cola London Eye, a top attraction not to be missed. Our guests appreciate the hotel's location for the sightseeing.

    Visit our London travel guide
    Popular Location

    What's nearby

    • Natural History Museum - 11 min walk
    • Victoria and Albert Museum - 14 min walk
    • Royal Albert Hall - 20 min walk
    • Harrods - 2 min drive
    • Kensington Palace - 3 min drive

    Getting around

    • Gloucester Road Underground Station - 6 min walk
    • London West Brompton Station - 14 min walk
    • London (LHR-Heathrow) - 28 min drive

    About this property

    The Cranley

    A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 39 rooms offer free WiFi, minibars and TVs with cable channels. Room service (during limited hours), premium bedding and free newspapers are among the other amenities available to guests.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    No on-site parking available
    Parking nearby: GBP 35 per day
    Limo/town car service

    Food and drink

    Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.95 per person
    1 restaurant
    1 bar
    Free daily reception
    Room service available

    Family friendly

    Babysitting/childcare (surcharge)
    Dry-cleaning service
    Laundry facilities

    Conveniences

    Lift
    Free newspapers in reception
    Front-desk safe
    Library
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Turndown service

    Languages spoken

    English
    French
    German
    Italian
    Polish
    Portuguese
    Romanian
    Spanish

    Business services

    Computer station

    Outdoors

    Terrace

    More

    Fireplace in reception
    Smoke-free property

    Room amenities

    Bedroom

    Heating
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hairdryer

    Entertainment

    TV channels
    TV

    Food and drink

    Minibar

    More

    Access via exterior corridors
    Connecting rooms available
    Desk
    Free newspapers
    Iron/ironing board (on request)
    Laptop-friendly workspace
    Safe
    Turndown service
    5 - Excellent
    166
    4 - Good
    210
    3 - Okay
    109
    2 - Mediocre
    75
    1 - Poor
    73
    3.7
    Cleanliness
    3.8
    Service and Staff
    2.3
    Amenities
    3.4
    Property condition

    2/5

    • Liked: Staff & service
    • Disliked: Cleanliness

    The room was in need of a deep clean and a redecoration.

    Stayed 3 nights in Feb 2020

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    I arrived at this hotel at 330pm and had to wait and hour to get checked in even though check in starts at 2pm.During my wait I grew impatient and asked what was the reason for the delay in check in. I was told that they were short of staff and had no cleaning staff on that day so the person in reception disappeared and I assume went to take care of cleaning the room. The hotel rooms and furniture do not look like the pictures portray them. I booked the only one bedroom suite at the hotel and was very skeptical about its condition when I saw that the reception area was a small home office desk littered with papers and office supplies and surrounded by clutter. The "dining area" and "lobby" were a few old chairs and a completely worn carpet. The carpet was frayed, discolored, very dirty and distressed and the flooring beneath was damaged so that the carpet was rumpled and rolled in most areas. The suite was in the basement and was filled with old, faded and shoddy furniture that looked like it was from a dumpster, the wallpaper was peeling and hanging off the wall in large sections throughout the room, the walls were very dirty and were covered in mould, the ceiling had large brown stains and the door to the terrace had no lock or door handle. The room also had the strong chemical odor of insecticide and I encountered problems breathing. I was not comfortable touching anything and immediately informed the staff that I was not staying at the hotel. Management refused a refund.

    Stayed 5 nights in Feb 2020

    2/5

    • Disliked: Amenities, property conditions & facilities

    Quirky furniture. Great potential but room we stayed in needs work; curtain frayed, toilet took hour to refill, bath/shower looked awful. Bed was comfy but additional pillows didn’t have pillow cases on. Breakfast service was erratic.

    Stayed 1 night in Feb 2020

    2/5

    • Liked: Cleanliness

    Stayed 1 night in Feb 2020

    2/5

    • Disliked: Amenities, property conditions & facilities

    The location was good. Room desperately needs updating and refurbishing. TV is old and I wasn’t able to get any BBC channels. There weren’t any facilities to make a cup of tea/coffee. For some reason on arriving back on the second night one of the curtains had been removed from the window in my room which was just odd.

    Stayed 2 nights in Feb 2020

    Tell us how we can improve our site