4/10 Poor
Lisa
Travelled with partner
25 Mar 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When we arrived at the property, I told the manager I had left my phone on the plane and was upset because we had no idea how to get around. She had a fake accent she used when taking people to their rooms. (I heard her do it to another guest.) It was very exaggerated and though she spoke English it sounded like an Italian accent. (She was definitely not Italian.) However, when I went into the pub that evening, she treated me like she didn't know me. She and another waitress made me feel unwelcome. I got onto the internet to print out our trip information and tickets we bought. If you have never lost a phone, it is earth-shattering when overseas. I asked if I could print them on her printer. She reluctantly said yes. However, I was having a problem finding them. I asked if I could come in the next day and print them, and she said no. (Remember just hours before I had told her about not having a phone. Instead, I was given directions to a printer a few streets over. We were paying guests!! My husband and I ended up finding a cheap phone from a company in London. We used it for googling and for taking pictures. My husband insisted on keeping up with that phone so I wouldn't lose another one. The morning we left I picked up the phone to see what time it was. I put it back and my husband thought I had packed it and I assumed he did because he had had it the whole time. We are sure it was in the unmade bed where I put it. She said they didn't have it.