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Reviews of Hyde Park International

4 out of 5
Hyde Park International
52-56 Inverness Terrace, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 1002 reviews" "
Rating 8 - Good. 418 out of 1002 reviews" "
Rating 6 - Okay. 200 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 7 nights in Nov 2023

2/10 Terrible

steve

Business traveller
Disliked: Cleanliness, property conditions & facilities
Unclean and unsanitary
Blood stains on the bed sheets,
Stayed 2 nights in Aug 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our anniversary made Special.
Two weeks before our stay we were moved to the Grand Royale London. Therefore, my rating is for that hotel NOT Hyde Park International. Because it was our wedding anniversary we were really looked after and a hotel we will definitely book again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jean-Michel

Stayed 7 nights in Sep 2023

4/10 Poor

Ana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were transferred to stay at the Park Grand Hyde Park instead. For a 4* hotel the room we were given was old, tattered, the showers were yellow instead of white, scratches and wallpaper falling off. Tape around the air con unit to keep it from falling apart. The sheets were clean and you could see the room has been cleaned but the aesthetic of the room was so poor that it still felt dirty. We won’t be staying here again. The staff however were very nice and friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Clare

We booked this hotel for two nights and paid in full in advance for our 18 year old daughter to stay there while attending a course in London. The hotel accepted our booking (which we booked only one day before arrival) and sent a confirmation email, but when our daughter arrived the hotel was shut for refurbishment. We did not receive any prior notice of this. There was one person in the building when our daughter arrived at about 9.30pm and they did arrange for her to be given a room in a sister hotel, thankfully, but this booking should never have been accepted and it is disgraceful that no attempt was made to prewarn us of the situation.
Stayed 2 nights in Sep 2023

6/10 Okay

Thomas

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Ali

Stayed 8 nights in Aug 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on a Saturday afternoon,there was nobody manning the reception and no way of calling anyone.so we had a 10 minute wait We booked a double club room,which apparently are their biggest rooms but is was very compact It has all you need and was clean apart from the waste bin and another little minor the toilet rolls had not been re stocked so had to call reception I wasn’t bad by any means but have stayed in better in the area for same money
Stayed 1 night in Aug 2023

6/10 Okay

Hana

Disliked: Cleanliness
Stayed 2 nights in Aug 2023

2/10 Terrible

Gursharan

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Nosher

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Awful I wanted a conveniently located hotel from Oxford street as I was coming to shop. Luckily parking was available on the site for £20 pn (FCFS basis). I only booked because I had racked up some points on Expedia and so this hotel didn’t cost me a dime for the night. I advise all travellers to avoid.
Stayed 1 night in Aug 2023

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria

Stayed 2 nights in Jul 2023
Response from Vanessa on 1 Sept 2023
Dear Maria, Thank you for you 5-star review! We are extremely happy that your stay with us was a positive experience. We hope to welcome you again soon! Best wishes, Vanessa

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick and simple. The location is easy to find and the street is quite. Close to the park and many shops and restaurants. The underground is just around the corner. The room was clean and not much wear and tear. What surprised us was that the room had an iron, microwave, fridge, safe and air-conditioning. The hotel has a lift too. However, what did not meet the expectations were the following: lots of works and reconstruction going on the street. The room had some level of insulation, but still expect to be fully aware of the neighbours presence. The TV does not have any international channels, Netflix or Sky. The room had no night lights - either all lights on or off. Overall, it was a great experience. The hotel is good value for money and very likely we will be back.Recommended!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Obioma

Business traveller
Disliked: Cleanliness, property conditions & facilities
They do not clean the rooms. Even when requested, they only dress the best. They do not vacum or dust the room
Stayed 6 nights in Jul 2023

8/10 Good

Eliana

Travelled with family
Liked: Staff & service
Very empathetic manager
The hotel infrastructure is fair but the services was great. I was not feeling well, with food poisoning in the middle of the night. The manager helped us tremendously by changing us to a new room and I could rest and recover. Thank you
Stayed 4 nights in Jul 2023

4/10 Poor

Denise

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given a street level room which was fine but most of the lights in the room were not working and there were stairs Leo’s in the room as well outside the room. Like living in a stairway platform. No sheets, just a duvet. Only on bedside stool for things. Dirty shower floor. Called for an extra sheet twice but never received it. Terrible customer service.
Stayed 2 nights in Jul 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Hotel kindly let us drop luggage off prior to check in, which allowed us to visit attractions with no excess baggage. Room was nice & clean, air con & fridge was very welcome as very warm weather. Couldn't fault
Stayed 2 nights in Jul 2023

4/10 Poor

Luke

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was filthy. The room has black mould all through the bathroom, on the wall behind the bed and all around the windows. There was dust and cobwebs everywhere and one of the pillowcases had a bloodstain on it.
Stayed 3 nights in Jul 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Small room
Stayed for one night… easy location in front of Bayswater tube station The room was clean and tidy but the air con made a loud noise every 10 mins so had to be switched off. The room although classed as a deluxe was very small with the bed against the wall. Would be better for 1 person not 2. The bathroom was nice but the shower just trickled water out.
Stayed 1 night in Jul 2023

8/10 Good

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Vanessa on 1 Sept 2023
Dear Catherine, Thank you for taking time to leave this review. We are pleased to see that your overall experience with us was positive. If you have any other suggestions that could help us improving in the future to receive a 10/10 review, please do not hesitate to contact us. We hope to see you again in the future. All the best, Vanessa

6/10 Okay

John

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Mediocre at best.
The service was fine, the place is run down. Bed comfy enough. Well situated with good transport links.
Stayed 1 night in Jun 2023

6/10 Okay

Kate

Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023
Response from Vanessa on 1 Sept 2023
Dear Joseph, Thank you for your 10/10 review. We are thrilled to see that your experience was amazing with out hotel and that everything was enjoyable. We hope to have you again with us in the future. All the best, Vanessa

2/10 Terrible

Ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t clean or change the bed sheets, you will find blood spots on them even after they “cleaned” them. They don’t even do the bare minimum right. The rooms are so tiny and the AC makes an annoying sound that makes it hard to sleep. Avoid at all costs.
Stayed 6 nights in Jun 2023

4/10 Poor

Daniel

Business traveller
Disliked: Property conditions & facilities, room comfort
Disappointing Stay
This hotel was very disappointing. Stayed in room 210 which was very small, double bed was barely that, vacuum left outside in the hallway, pillows were rock hard, bed was right up agaisnt the window and curtains, some stains on the sheet. Overall I would definitely not stay here again unless you can live with these deficiencies for being next to Hyde Park which is its major selling point. This hotel is typical of the "townhouse" type hotels you see in this area. Building is old and needs TLC.
Stayed 2 nights in Jul 2023

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely rude.
Stayed 2 nights in Jul 2023

6/10 Okay

Hayro

Travelled with family and small children
The trash outside was a Mess to look at coming or going.
Stayed 5 nights in Jun 2023

8/10 Good

Samroeng

Stayed 2 nights in Jun 2023

6/10 Okay

Nicola

Disliked: Cleanliness, staff & service, room comfort
Not cheap or cheerful
Room was small but adequate the mattress was far too soft. The cleanliness of the room at first sight looked ok but seriously needs a proper clean. The man on reception when I checked out was the most unhelpful person I have ever dealt with asked if he could get me a taxi which he didn’t and resulted in me missing my train so have to pay for another ticket would not stay here ever again.
Stayed 2 nights in Jun 2023

8/10 Good

tony

Stayed 1 night in Jun 2023

4/10 Poor

T. SHORTE

Travelled with partner
Disliked: Property conditions & facilities
The hotel was not as expected the gentleman on reread as helpful as possible the lift button to our floor didn't work so had to go up to next level to come down the stairs the sink in the bathroom when you ran the water the water came out the bottom of the sink on to the floor the side rail in the shower when you tried to adjust the level it wouldn't grip the front of tgg he e hotel scruffy torn bin bags discarded on the floor. Supposedly four star couldn't get a drink no bar facilities
Stayed 3 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear T.SHORTE, We apologize for the issues you encountered during your stay, and we appreciate your feedback. We apologize for any inconvenience caused by the faulty lift button, sink, shower rail, and cleanliness concerns issues you mentioned. This is not reflective of the level of service we strive to provide, and we're sorry for falling short of your expectations. We'll address these matters promptly and make the necessary improvements to ensure a better experience for our guests. We apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing these issues to our attention.All the best, Vanessa

2/10 Terrible

Paulo Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Vanessa on 6 Jul 2023
Dear Paulo, Thank you for sharing your feedback, although we're disappointed to hear about your experience rating of 2/10. We apologize if we fell short of meeting your expectations during your stay. We would greatly appreciate it if you could provide us with more details about the specific issues you encountered so that we can address them effectively. We take guest feedback seriously and are committed to making improvements based on valuable input like yours. If there's anything specific we can do to rectify the situation or regain your trust, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to make it right in the future.Warm regards, Vanessa

8/10 Good

Sharon

Liked: Room comfort
Stayed 2 nights in Jun 2023
Response from Vanessa on 6 Jul 2023
Dear Sharon, Thank you for taking the time to leave us a positive review and for rating your experience an 8/10. We're glad to hear that you had a satisfactory stay overall. We appreciate your feedback, as it helps us understand what we're doing right and areas where we can further improve. If there are any specific suggestions or comments you'd like to share, we would love to hear them. Thank you for choosing our hotel, and we hope to welcome you back for an even better experience in the future.Best wishes, Vanessa

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was very good, although the price is very high for a very small deluxe double room
Stayed 1 night in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Victoria, We're glad to hear that your overall stay was very good. We appreciate your feedback regarding the price and room size. Your comments will be taken into consideration as we continuously evaluate and improve our offerings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.All the best, Vanessa

4/10 Poor

Nina

Stayed 2 nights in Jun 2023
Response from Vanessa on 6 Jul 2023
Dear Nina, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We strive to provide a positive experience for all our guests, and we regret any shortcomings during your stay. We value your feedback and will use it to identify areas for improvement. If there are specific aspects you would like us to address, please feel free to provide more details. We appreciate your patronage and hope to have the opportunity to serve you better in the future.All the best, Vanessa

2/10 Terrible

Anthony

Disliked: Staff & service
Incredibly disappointing experience. After mistakenly making a reservation for a night earlier than my scheduled arrival, the hotel wouldn't cancel it and grant a refund. Then, the day of my arrival, I was told that because of "maintainance issues" I was moved to a basement room at another property, which was ultimately subpar...see photo below. I have contacted Hotels.com for a refund...hopefully that will happen, given how horrendous all this was.
Stayed 2 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Anthony, We apologize for the series of unfortunate events you experienced during your stay. We understand your disappointment and frustration, and we're sorry for any inconvenience caused. We appreciate you reaching out to Hotels.com for further assistance, and we hope for a swift resolution to your concerns. Your feedback will be shared with our team for internal review and improvement. We apologize once again for the inconveniences you faced.Best wishes, Vanessa

2/10 Terrible

Anthony

Travelled with family
Stayed 1 night in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Anthony, We apologize for your unsatisfactory experience, as reflected in your 2/10 rating. Your feedback is important to us, and we would appreciate if you could share where did we fell short in order for us to improve in the future. Best wishes, Vanessa

2/10 Terrible

Alice

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Alice, We're sorry to learn that your experience with us warranted a 1/5 rating. We apologize for any shortcomings or frustrations you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your specific concerns so that we can understand and address them accordingly. Your feedback is important to us, and we're committed to improving our services. Thank you for bringing this to our attention, and we hope to have an opportunity to make it right in the future. All the best, Vanessa

4/10 Poor

Claire

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very hot indeed and not in a good way!!!
The air con didn’t work and the room was stifling. The hotel were unable to do anything about it or provide another room. He then said he was looking at another room but never came back to us. The next morning getting ready the sweat was just dripping off us. The room was so uncomfortably hot. We reminded them and the looked at the air con whilst we were out and it was a lot better when we got back. Overall the rooms are basic and dated. Not sure where the 4 stars comes from??
Stayed 2 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Claire, We apologize for the inconvenience caused by the malfunctioning air conditioning during your stay. Your comfort is important to us, and we're sorry we couldn't resolve the issue immediately. We appreciate your understanding and patience. We'll use your feedback to improve our facilities and ensure a better experience for future guests. Thank you for bringing this to our attention.All the best, Vanessa

2/10 Terrible

Christine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Christine, We're sorry to hear about your disappointing experience. We apologize for any issues or inconviniences you encountered during your stay. Your feedback is imporant to us, and we would appreciate any specific details or concerns you can provide so taht we can address them and improve our services.We value your feedback and hope to have the opportunity to make it right in the future. Thank you for bringin these matters to our attention. All the best, Vanessa

6/10 Okay

Simon

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Simon, Thank you for sharing your feedback. We appreciate your honesty and apologize if your experience fell short of your expectations. We would love to learn more about the areas where we can improve. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Best wishes, Vanessa

6/10 Okay

Alan

Disliked: Room comfort
Basic hotel
Average hotel. Ok for the price. Bathroom has terrible. Window had to propped open as wouldn’t stay open. Lift not working on first day. Stairs quite dangerous
Stayed 2 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Alan, Thank you for your feedback. We apologize for any inconveniences you faced regarding the bathroom, window, lift, and stairs. We take these concerns seriously and will work to address them promptly. We appreciate your comments and hope to have another chance to provide you with a better experience in the future.Best wishes, Vanessa

10/10 Excellent

Jody

Stayed 2 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Jody, Thank you so much for your 10/10 review! We are happy to hear that you had a wonderful experience with us. We hope to see you again soon! Best wishes, Vanessa

6/10 Okay

Adityanarayan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms were incredibly small. Our entire room was just a bed shoved against the corner with maybe a single person standing space around it. Location was excellent though and staff were quick with resolving a plugged drain. Would have been an excellent stay minus the room size.
Stayed 4 nights in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Adityanarayan, Thank you for your feedback. We're glad you found our location excellent and appreciated the prompt resolution of the drainage issue by our staff. However, we apologize if the room size did not meet your expectations. We appreciate your understanding, and we hope to have the opportunity to host you again with a more satisfactory room arrangement.All the best, Vanessa

4/10 Poor

Verified traveller

Disliked: Staff & service
AVOID!
I booked this hotel for my boyfriends 30th and to say we were disappointed is an understatement only good thing was the location of the hotel to be honest! When we arrived the girl at check in wasn’t the friendliest. I booked a deluxe double room, and it wasn’t anything like the photos when booking, the room and bed was absolutely tiny definitely smaller than a double. When I went to query this and state that it was false advertising I was told that the hotel had been in touch regarding the photos and I would have to pay £100 to upgrade (I already spend £285 for 2 nights) on top of this our toilet bin hadn’t been emptied, there was still the previous occupiers face mask in there, 2 of the plugs didn’t work and there was very little space to store your clothing (we couldn’t use the bedside drawers as the handles were broken) All in all I would avoid this hotel, for what I paid we were massively disappointed
Stayed 2 nights in May 2023
Response from Vanessa on 2 Jul 2023
Dear Sir/Madam, We're sorry to hear about the disappointment you experienced during your boyfriend's 30th birthday stay. It's unfortunate that the room did not meet your expectations and that you encountered issues with cleanliness and amenities. We apologize for any inconvenience caused and appreciate your feedback. We will take your comments into consideration to improve our services. Thank you for bringing this to our attention.Best wishes, Vanessa

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was ideally placed for our visit to London. The room whilst spotlessly clean was smaller than we are used to but OK for one night.
Stayed 1 night in Jun 2023
Response from Vanessa on 2 Jul 2023
Dear Ray, Thank you for choosing our hotel for your visit to London. We're delighted to hear that you found the location ideal and the room spotlessly clean. We apologize if the room size was smaller than expected, but we're glad it worked well for your one-night stay. We appreciate your feedback and hope to have the opportunity to host you again in the future.Best wishes, Vanessa