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Reviews of Rossmore Hotel

2.5 out of 5
Rossmore Hotel
301-309 Cranbrook Road, Ilford, England

Reviews

6.2
Rating 10 - Excellent. 33 out of 242 reviews" "
Rating 8 - Good. 67 out of 242 reviews" "
Rating 6 - Okay. 57 out of 242 reviews" "
Rating 4 - Poor. 40 out of 242 reviews" "
Rating 2 - Terrible. 45 out of 242 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

RAUL

Stayed 13 nights in May 2023

10/10 Excellent

Roger

Liked: Staff & service, amenities, property conditions & facilities
Clean comfortable room excellent breakfast polite helpful staff will stay again when in London
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Unhappy
First receptionist was miserable not very welcoming,lady doing rooms was very nice,Breakfast was not nice at all very cheap sausages tasted like it to only full fat milk for breakfast and in rooms no choice,free wifi but didn't work on our room,tv control broken,and same car parked in disabled space with no disabled badge, woken up by people going to work at 6 every morning from the hotel,someone screaming and fighting on the tuesday morning after breakfast and all we were told what do you expect it's a 2 star hotel
Stayed 2 nights in Jun 2022

4/10 Poor

carl

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Drew

Stayed 1 night in Jun 2022

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Crystal

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Rossmore; get what you pay for
Very first experience of this 9 night stay was walking into my room and was greeted by some huge spiders. I thought, you get what you pay for. I settled in and planned to charge my electronics and none of the outlets throughout the hotel have USB ports. Not 1. I just assumed I'd have to use the shared bathroom which isn't ideal, but I didn't question it. Only on day 3 when the shared bathroom desperately needed cleaning did the cleaning lady tell me that my room had a private bathroom. I finally got my key to use the private bathroom and my god it was so lovely! However the door/lock combo on both the bathroom and the individual rooms are almost impossible to work. This hotel has no fridge, no ice but complimentary breakfast! I was asked about housekeeping daily which was nice and persistent! I would say it's a little uncomfortable to be asked when coming in early mornings whether I was staying there or not. I think the guest services should be a little more aware of who is staying (especially if I'm staying for 9 days) The staff overall was very nice and pleasant, I definitely asked a bunch of American style questions and they were always helpful and informative. Checkout process left a little to be desired in that they sort of pushed me out a few minutes early, and someone stood by to watch me collect my bag and things. A bit awkward. Best thing about this is the area, Valentines park is a gem! Food and shopping close by! Feeling of safety every at night!
Stayed 9 nights in Jun 2022

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Philadi

Disliked: Staff & service
Quite disappointing, the male at the reception desk did not offer to help with luggage I had or check if I knew where the restaurant/bar was or offer a WiFi password. Just handed a room card and carried on with his conversation.
Stayed 3 nights in Jun 2022

8/10 Good

Alan

Business traveller
Liked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness
OK hotel with a good cleaner, free parking
Small room and not the comfiest bed but the standard of cleaning/housekeeping was outstanding. Better than some 4/5 star hotels. Good shower too and breakfast not too bad considering the price. Corridors smelled of illegal substances though I must point out.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfort stay
The location is a bit far, but still accessible on the newly opened Elizabeth line. The hotel is located on the main road, but it's a quiet road, not noisy at night. I had a good sleep, advantage of booking somewhere out of busy london, if you don't mind the extra time on the tube. The hotel is across the road to the Valentine Park, which gives this hotel a nice sense of "peace and quiet" surrounding. It's very relaxing. I booked a room with shared bathroom, however, it is very near to my room and bathroom seldom used. I felt it was as if my own. I have to bring my own shower gel, which I don't mind, because it is important to check and ask before you travel, and the staff quite friendly to answer any queries. With expectation all set, I had a really nice experience for this one night stay, not forgetting the nice breakfast which is cooked and buffet style, and allowing you to help yourselves, no need to place order. I will come and stay again. ;)
Stayed 1 night in Jun 2022

2/10 Terrible

Adenike

Disliked: Property conditions & facilities, room comfort
Very bad reception from the staff
The place is terrible, no help from the staff, lift or trolley to carry luggage to the floors. No help from the staff at all, I regret staying there. I’m sure those that give all the good reviews are ghost customers.
Stayed 3 nights in Jun 2022

8/10 Good

Trevor

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2022

8/10 Good

Leanna

Liked: Cleanliness, staff & service
Not the good nights sleep that was promised.
Lovely hotel bit old could do with a revamp past the reception point!! Said there was a bar and lounge but it was a room with some sofas and tables and chairs in and a shut down bar. Stated free toiletries but all there was was toilet roll and a hand soap dispenser. Bathroom could do with an overhaul, paint flaking off the ceiling lots of mould around the shower and non matching tiles. Bed was lovely but the mattress very uncomfortable so didnt get the good nights sleep that was promised!! If i had no other choice i would use again but wouldnt rush back im afraid.
Desk area and window
Just by the main bedroom door
The other side if the room
Stayed 1 night in May 2022

2/10 Terrible

Shirley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The attitude of one staff very disappointed
Stayed 5 nights in May 2022

8/10 Good

Mahfuza

Stayed 1 night in May 2022

8/10 Good

Aboubacar

Stayed 1 night in May 2022

6/10 Okay

Shahid

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Haziq

Stayed 1 night in May 2022

4/10 Poor

George

Stayed 1 night in Apr 2022

6/10 Okay

jay

Business traveller
Liked: Staff & service
Ok for money
Decent enough and you get breakfast but WiFi is rubbish
Stayed 2 nights in Apr 2022

2/10 Terrible

James

Stayed 1 night in Apr 2022

2/10 Terrible

Sajad

Stayed 1 night in Feb 2022
Response from Alina on 7 Apr 2022
Dear Guest,your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind regards

10/10 Excellent

F

Stayed 1 night in Jan 2022
Response from Alina on 7 Apr 2022
Dear Guest, thanks for your kind review and hope to see you again in our hotel. Thank you for choosing Rossmore hotel. Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Alina on 7 Dec 2021
Dear Guest, thanks for your kind review and hope to see you again in our hotel. Thank you for choosing Rossmore hotel. Regards, Reception Team

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Stayed 1 night in Nov 2021
Response from Alina on 7 Dec 2021
Dear Guest. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We are hoping that you will give us another chance to welcome you again and we will make sure that your next stay will be comfortable and pleasant. Kind Regards, Reception Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Alina on 7 Dec 2021
Dear Guest. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We are hoping that you will give us another chance to welcome you again and we will make sure that your next stay will be comfortable and pleasant. Kind Regards, Reception Team

2/10 Terrible

sheila

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
hairdryer in room dangerous , burning when switched on an bad electrical smelling smoke coming out, reception let me use hairdryer in other room...broken, third room he said hairdryer was working but when I tried sparks were flying out of it . Iron had bare wires coming out of iron lead, 2 small bath towels for a three people room, would never use again
Stayed 1 night in Sep 2021
Response from Reception team on 3 Oct 2021
Dear Guest, Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

4/10 Poor

brian

Business traveller
Disliked: Amenities, property conditions & facilities
the property needs a lot of upgrading to justify what they are charging
Stayed 3 nights in Aug 2021
Response from Reception team on 18 Sept 2021
Dear Guest.Thank you very much for kind review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Kind Reagrds

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tv did not work for he reception guy kept on disappearing the windows where wide open i ended up leaving after 1 hour is wasn’t very nice
Stayed 1 night in Jan 2021
Response from Umer on 15 Mar 2021
Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind regards

4/10 Poor

Darren

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stay
The hotel is very run down, cracked floor ties in the shared bathroom,, things being taped together in the bedroom, across the road from a nice park but that is the only positive
Stayed 2 nights in Jul 2020
Response from Umer on 30 Jul 2020
Dear Guest, Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind regards.

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities
On arriving at the hotel I found there to be no sign of any covid-19 related signage, no social distancing measures, no hand sanitizer ANYWHERE!. The bed was comfortable but had little space as room was very pokey. Also damp on wall with wallpaper peeling off (see pic), and a strong shisha smell in room and hallway. On entering the dining area n the morning I found 3 yellow X's on the floor. As I was getting my breakfast from the buffet, the lady from the kitchen walked in ( no hair net, apron, face mask or gloves) with a plate with several fried eggs on (not covered) and removed the ultimate lid and slid them off the plate with her fingers. With the current situation with the pandemic I think this is atrocious behaviour. I don't think I will be returning any time soon thank you.
Stayed 1 night in Jul 2020
Response from umer on 10 Jul 2020
Dear Guest, Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind Reagrds

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worste nights sleep in a long time
Only use this app for cheap stays whilst working away for work (construction) on my own, so im use to the low end hotels not being much to shout about but wow, one of the main reasons i booked this place was because it had a bar and restaurant, on arrival was told it does not open, had to go into town for food. Room was the size of a match box, could only find 2 shared toilets/showers between 66 rooms. Shower room was in awful condition, worse ive ever come across, all floor tiles were cracked and loose on the floor. Could not stand in the bathroom bare foot without a towel on the floor as tiles would have cut bottom of feet. Shower room door didnt even have a lock. Bedroom was absolutely red hot due to radiator thermostat broken, kept the window wide open all night which did not help and just let all the road noise in. Woke up 3 times in the night needing water, only place i could get drinking water from was from the basin in one of the shared toilets as basin in room only gave me hot water. Would not stay again, spend an extra tenner and go to a proper hotel.
Stayed 1 night in Feb 2020
Response from Reception team on 3 Mar 2020
Thank you for your review. we are dismayed to read of your disappointment and only wish you had informed us your concerns. We would have gladly sat down with you to discuss your issues further and endeavour to assist you. we do hope that we may have the pleasure of welcoming you back to Rossmore Hotel in the not too distant future..kind regards..

8/10 Good

Inesa

Travelled with group
Liked: Staff & service
I had issue with the bathroom but was salved well will a move to another room, but new room was cold
Stayed 1 night in Feb 2020
Response from Reception team on 3 Mar 2020
Dear Inesa, Thank you for choosing Rossmore hotel and thank you for the feedback. Kind regards,

6/10 Okay

Gary

Business traveller
Liked: Cleanliness
No bar as advertised.
Stayed 1 night in Feb 2020
Response from Reception team on 1 Mar 2020
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future..Kind regards..

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price i paid last minute.
I've used this hotel b4 and it a great price for the facilities they have.
Stayed 1 night in Feb 2020
Response from Reception team on 12 Feb 2020
Dear Guest, Thank you for your feedback. we are happy that you enjoyed your stay at our hotel . we look forward to have you again as a guest in our hotel in near future. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jan 2020
Response from Reception team on 29 Jan 2020
Thank you for feedback. kind regards

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice and friendly hotel with great breakfast
Stayed 3 nights in Jan 2020
Response from Umer on 21 Jan 2020
Dear Mr Neil, Thank you very much for amazing review. We are glad that you enjoyed your stay at our hotel. We look forward to seeing you again as a guest in our hotel in not too distant future. Kind regards

8/10 Good

Elvis

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Reception team on 5 Jan 2020
Dear Elvis, Thank you for amazing review. We are pleased that you enjoyed your stay with us. kind regards

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reception team on 4 Jan 2020
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind Regards

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2019
Response from Reception team on 26 Dec 2019
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind regards

10/10 Excellent

Malyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
alright
Stayed 1 night in Dec 2019
Response from Reception team on 22 Dec 2019
Thank you very much for amazing review. Kind regards,

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel with friendly staff stayed numerous times
Stayed 3 nights in Dec 2019
Response from Reception team on 14 Dec 2019
Thank you for the amazing review. Kind regards

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Decent
Location good, parking good, bed was comfortable, but the hotel stairways, and just general look inside was run down, wall paper coming off, clearly people smoking in rooms with the smell, drug use was evident, stale smells. The room itself was good, but the shower did not work properly.
Stayed 1 night in Dec 2019
Response from Reception team on 7 Dec 2019
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind Regards,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty filfthy smelt of weed no toilet in the same room its filfthy needs re decorating the colours are awfull carpet dirty drains dirty never again will i stay ther. I couldnt wait to leave at 8am before my check out
Stayed 1 night in Nov 2019
Response from Reception team on 1 Dec 2019
Thank you for your review. we are dismayed to read of your disappointment and only wish you had informed us your concerns. We would have gladly sat down with you to discuss your issues further and endeavour to assist you. we do hope that we may have the pleasure of welcoming you back to Rossmore Hotel in the not too distant future..kind regards..

6/10 Okay

Abid

Okay
It was okay
Stayed 3 nights in Nov 2019
Response from Reception team on 24 Nov 2019
Thank you for valuable feedback. Kind regards

2/10 Terrible

Verified traveller

Stayed 10 nights in Nov 2019
Response from Umer on 24 Nov 2019
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like about this hotel at all, apart from the staff at the reception desk were easy to deal with. The hotel is very dated and you get the feeling that you’ve gone way back in time once you enter. We paid around £127 for 2 nights, so not exactly cheap when you consider the bigger more well known hotel chains cost around the same. The room was very old style and looked battered. Wallpaper was peeling off. 1 out of 4 light bulbs working on the ceiling light. The clothing hanger rail fell off when I tried to hang my clothes up. There was a bug in one of the beds. The bed creaked every time I moved. The shower tray had mould around the edges and the water pressure in the shower was, well there was no water pressure, struggled to wash myself in that shower and still felt dirty after using it. The sink had a chunk missing out of the bowl, which had been glued back on and filled around. The toilet did not flush properly, so I raised this with the receptionist who said someone will come and have a look. Around 10 minutes later an old man in a 2 piece suit turned up whilst he was on the phone, he then sat on my bed for another 5 minutes whilst he finished off his conversation. Eventually he got off the phone, walked into the bathroom, flushed the toilet and said yeah it’s fine, and walked off. We didn’t use the toilet because we knew it wasn’t flushing. We checked out early and didn’t stay the second night. I don’t usually do reviews, but I felt this one was needed.
Stayed 2 nights in Nov 2019
Response from Reception team on 12 Nov 2019
Dear Guest, thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind Regards

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
the room was very small compared to what it appeard on the internet
Stayed 2 nights in Oct 2019
Response from Reception team on 12 Nov 2019
Dear Guest, thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind Regards