Dear Renee,Thank you for your review. We’re glad to hear that you found our property lovely and the room cosy as advertised. However, we’re sorry to hear about the strong smell you experienced during your stay. We take such matters seriously and will investigate this issue to ensure it doesn’t happen in the future. We appreciate your feedback and hope to provide a better experience on your next visit.Kind Regards,Imed Chikhaoui

Dear Ben,Thank you for your positive review! We are delighted to hear that you appreciated the neatness and functionality of our rooms, despite their size. Your feedback about our convenient location is also greatly appreciated.We strive to provide our guests with a comfortable and enjoyable stay, and it’s wonderful to know that we were able to meet your expectations in these areas.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Imed Chikhaoui

Dear David,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Mary Annelyn Yao,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Thomsa,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Abbie,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are glad to hear that you enjoyed our convenient location, close to the tube station and Hyde Park.We apologize for the inconvenience caused by the smell in your room and the slow drainage in the shower. We have informed our maintenance team to fix these issues as soon as possible. We also regret that you were disturbed by the noise from the construction site next door. We are doing our best to minimize its impact on our guests.We appreciate your recommendation for short stays and we hope to welcome you back again for a longer and more comfortable stay in the future. Please do not hesitate to contact us if you have any questions or concerns.Kind RegardsImed Chikhaoui

Dear Denise,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Derrick,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Meredith,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Lim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Spencer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Sharon,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Wenjun,Thank you for your positive review! We’re delighted to hear that our front desk staff was friendly and helpful, and that our luggage storage service was beneficial for you. We strive to provide excellent service to all our guests and your feedback is greatly appreciated. We look forward to welcoming you back in the future!Kind RegardsImed chikhaoui

Dear Michael,Thank you for your feedback! We’re glad to hear that you appreciated the quietness of our rooms and our large beds, despite the size of the room. We always strive to accommodate our guests’ needs, so we’re happy that we could assist with your early arrival. We hope to welcome you back in the future! Kind RegardsImed Chikhaoui

Dear Deborah,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Edward,Thank you for your review. We are glad to hear that you enjoyed our clean and well-appointed rooms, as well as our convenient location near Paddington Station and many restaurants. We apologize for the inconvenience caused by the delay in your check-in. We value your feedback and we will work on improving our service to ensure a better experience for our guests. We hope to see you again soon at our hotel.Kind RegardsImed Chikhaoui

Dear Joshua,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Matthew,Thank you for your review. We are happy to hear that you liked our location, which is close to Paddington Station and many dining options. We are also pleased that you were able to attend the wedding nearby. We hope you had a wonderful time in London and we would love to welcome you back soon.Kind RegardsImed Chikhaoui

Dear Margaret,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Cindi,We appreciate your honest feedback. We are sorry to hear that you had some issues with the carpet, the air conditioning, the USB outlets, and the noise level in your room. We strive to provide a clean, comfortable, and quiet environment for our guests, but we clearly fell short of your expectations. We will address these problems with our housekeeping and maintenance staff and make sure they are resolved as soon as possible. We are happy that you liked the free items in the mini bar. We hope you enjoyed your stay in London and we hope to have another chance to serve you better in the future.Kind RegardsImed Chikhaoui

Dear Emma,Thank you for your review. We are happy to hear that you had a very pleasant stay at our hotel. We are glad that you enjoyed the room, the amenities, and the restaurant. We apologize for the inconvenience caused by the below ground level room with very little natural light. We understand that natural light is important for a relaxing and refreshing atmosphere. We have some rooms with better natural light on the upper floors, so please feel free to request one of them for your next visit. We hope you had a wonderful time in London and we look forward to seeing you again soon.Kind RegardsImed Chikhaoui

Dear Anthony Michael,Thank you for your review. We are happy to hear that you and your wife had a leisure visit at our hotel. We are glad that you found our hotel clean, modern, and convenient. We are also pleased that you enjoyed our surrounding restaurants, stores, and transport links. We are proud of our friendly and helpful staff. They are always ready to assist you with any questions or requests that you may have. We are also happy that you liked our breakfast in the morning. We offer a variety of dishes and beverages to suit different tastes and preferences.We apologize for the downside of the size of the room. We understand that it can be challenging to stay in a small space for a long time. We appreciate your feedback and we will try to improve our facilities in the future. We hope that you had a comfortable stay despite the small room size.We thank you for choosing our hotel and we hope to see you again soon for a more pleasant experience overall. Kind RegardsImed Chikhaoui

Dear Maya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Kumi,Thank you for your review! We are pleased to hear that you liked our hotel’s location, cleanliness, and staff. We are sorry that you found the room space tight, but we hope that you still had a comfortable stay. We appreciate your feedback and we will try to improve our room design in the future. Thank you for choosing our hotel and we hope to see you again soon. Kind RegardsImed Chikhaoui

Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Laura,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Craig,Thank you for your kind words. We are glad to hear that you enjoyed your stay at our hotel. We strive to provide a comfortable and convenient experience for our guests, and we appreciate your feedback. We hope to see you again soon. Kind RegardsImed Chikhaoui

Dear Susan,Thank you for your kind words and for choosing our hotel for your stay in London. We are delighted to hear that you enjoyed the upper floors of the hotel and the proximity to Hyde Park. We apologize for the initial room mix-up and we appreciate your understanding and patience. We hope to see you again soon and we will do our best to make your next visit even more pleasant and comfortable.Kind RegardsImed Chikhaoui

Dear Helen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Christina,We are sorry to hear that you are unhappy with our hotel. However, we would like to clarify some facts about your stay. You arrived early for your check-in and we offered you a room in our sister hotel, which is only a minute away from the original hotel you booked. You agreed to take the offer and we also gave you a complimentary breakfast as a gesture of goodwill. We did not force you to accept the offer and you could have waited for your room to be ready. When you complained about the air conditioner in the sister hotel, we immediately changed your room to the original hotel you booked. We apologize for the inconvenience caused by the windows and the TV remote in your room, but we did send someone to check on them as soon as we received your complaint. We are sorry that you felt that we did not care about your comfort, but we did everything we could to make your stay pleasant. We value your feedback and we hope you will reconsider staying with us again in the future. Thank you for choosing our hotel.Kind RegardsImed Chikhaoui

Dear Susanna,Thank you for your review! I’m glad to hear that you enjoyed your stay at the hotel and found the location to be convenient. It’s great that the staff were friendly and helpful, and that the room design provided ample storage space despite its size. I appreciate your recommendation and hope you’ll have the opportunity to stay at this hotel again in the future.Kind RegardsImed Chikhaoui

Dear Rowie,We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our convenient location, our onsite restaurant, and our cozy rooms. We are glad that you found our hotel to be a good value for your money.We appreciate your kind words and we hope to see you again soon. Thank you for choosing our hotel and have a wonderful day!Kind RegardsImed Chikhaoui

Dear Andrew,Thank you for your honest feedback. We are sorry to hear that you had such a disappointing experience at our hotel. We take cleanliness and hygiene very seriously, and we apologize for the unacceptable condition of your room. We have addressed this issue with our housekeeping staff and management, and we will ensure that this does not happen again. We also apologize for the unpleasant smell in the bathroom, and we appreciate your suggestion to use bleach. We will look into other ways to eliminate the odor and improve the ventilation. As for the room size, we try to offer a variety of options to suit different needs and budgets, and we regret that you found your room too small for your comfort. We hope you will give us another chance to make it up to you in the future, and we invite you to contact us directly to discuss how we can improve your next stay with us. Thank you for choosing our hotel, and we hope to see you again soon.Kind Regards

Dear Hayley,Thank you for your review. We are glad to hear that you enjoyed your stay at our hotel. We always strive to provide our guests with a clean and comfortable environment. We hope to see you again soon.Kind RegardsImed Chikhaoui

Dear Graham,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards Imed Chikhaoui

Dear Mark,Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you enjoyed our staff and service, as well as our modern bathroom and convenient location.We apologize for the small size of your room, which may have made you feel cramped. We understand that space is important for comfort and relaxation, and we offer different types of rooms to suit different needs and preferences. We hope that you will visit us again and try one of our larger rooms, which may provide you with more space and amenities.We appreciate your feedback and we hope to see you soon.Kind Regards Imed Chikhaoui

Dear Cynthia,Thank you for sharing your review of Mercure London Hyde Park. We appreciate your feedback and we are happy to hear that you liked the location, the cleanliness, and the bar of our hotel.We are sorry to hear that you found the rooms and the elevator too small. We understand that this can be a challenge for some guests, especially those with luggage. Our rooms and elevator are designed to maximize the space and comfort of our guests, while maintaining the charm and character of our historic building. We hope that this did not affect your overall satisfaction with your stay.We are also sorry to hear that you had limited options for good restaurants in the area. There are actually many great places to eat near our hotel, ranging from traditional British pubs to international cuisines. You can check out our website or ask our friendly staff for some recommendations. We are sure that you will find something to suit your taste and budget.We hope that you enjoyed your visit to London and that you had a wonderful time exploring the city and its attractions. We value your loyalty and we hope to see you again soon at Mercure London Hyde Park.Kind RegardsImed Chikhaoui

Dear Mario,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Heather,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay at our hotel did not meet your expectations.We apologize for the inconvenience caused by the noise from the deliveries and guests arriving at night. We understand how important it is to have a good night’s sleep after a long day of travel. We have taken note of your comments and will work on improving our sound insulation in the basement rooms.We also regret that the room layout was not as shown in the photo. We try to provide accurate and updated information on our website, but sometimes there may be discrepancies due to different room types and availability. We appreciate your understanding and patience on this matter.We hope that you enjoyed the rest of your stay and that you had a chance to explore our beautiful city. We would love to have you back as our guest and offer you a better experience next time.Thank you again for choosing our hotel and for your valuable feedback.Kind Regards Imed Chikhaoui

Dear Deborah,Thank you for your fantastic review and for choosing our hotel. We are thrilled to hear that you had a wonderful stay with us. We appreciate your compliments about our location, our room, our bed, and our breakfast.We are always happy to welcome you and make you feel comfortable. We are glad that you enjoyed the nearby attractions and restaurants. We hope to see you again soon and provide you with another fabulous experience.Kind Regards Imed Chikhaoui

Dear David,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Imed Chikhaoui

Dear Anonymous,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the room mix-up and the lack of assistance from our staff. This is not the level of service we aim to provide to our guests.We are glad to hear that you enjoyed our breakfast and our waitresses. We appreciate your kind words and your recognition of their efforts. We will share your compliments with them.We hope you will give us another chance to welcome you back and provide you with a better experience. Please contact us directly if you have any questions or concerns.Kind Regards Imed Chikhaoui

Dear Alan,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Imed Chikhaoui

Dear Heather,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.I am really sorry to hear that you found the bed very uncomfortable. I have shared your comment with the housekeeper Manager to get this investigated and dealt with.I am so glad to hear that you had enjoyed our tasty breakfast In Bella Italia.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Kind Regards Imed Chikhaoui

Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards Imed Chikhaoui

Dear Renata,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Imed Chikhaoui

Dear Mariana,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Imed Chikhaoui

Dear Anonymous,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards Imed Chikhaoui