Lobby lounge

Reviews of London Visitors Hotel

2.5 out of 5
London Visitors Hotel
42-44 Holland Road, Kensington, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 88 out of 278 reviews" "
Rating 8 - Good. 137 out of 278 reviews" "
Rating 6 - Okay. 39 out of 278 reviews" "
Rating 4 - Poor. 10 out of 278 reviews" "
Rating 2 - Terrible. 4 out of 278 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff friendly and helpful but ruined by the lady that checked me in who was distinctly rude and unhelpful. Property clean and well maintained but terrible ordour in bathroom (self contained0. Had to leave window open in winter and repeatedly spray with body spray when going in. need strong air freshner but better solve the issue causing the strong sewer smell.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Piero

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basic and clean.
The room was very small, mattress not the best and internet choppy.
Stayed 3 nights in Feb 2020

8/10 Good

Piero

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff is friendly and helpful, breakfast was feeling and tasty, but the best part is an evening tea with fireplace going . Fireplace room is cosy, with board games, relaxing atmosphere. My youngest son learned how to play chess ( or at least got a taste) . Tea was delicious. Location of the hotel is an extra plus too.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

AJ, Atlanta, USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great folks including the student at reception. Very helpful and friendly. Great property and location.
Stayed 1 night in Jan 2020
Response from London Visitors Hotel on 10 Jan 2020
Thank you, hope to see you again in London Visitors Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from London Visitors Hotel on 10 Jan 2020
Thank you.

8/10 Good

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from London Visitors Hotel. on 19 Dec 2019
Thank you

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from London Visitors Hotel. on 19 Dec 2019
Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from London Visitors Hotel on 10 Jan 2020
Thank you for the rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from London Visitors Hotel on 3 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs were friendly and the room was clean. The room was cleaned daily. Definitely an excellent experience.
Stayed 8 nights in Nov 2019
Response from London Visitors Hotel on 3 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Suman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
staff really helpful...had to extend trip by a day and they made it effortless. Needed help with getting hot food to eat at 10pm which was also great
Stayed 3 nights in Nov 2019
Response from London Visitors Hotel on 12 Nov 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again.

8/10 Good

Guido

Travelled with family
Liked: Staff & service, property conditions & facilities
a decent place to stay in London
A decent place to stay in London, room seemed a little cramped for four people, bathroom was very small, staff was nice, basic breakfast, no iron available
Stayed 2 nights in Nov 2019
Response from London Visitors Hotel on 14 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from London Visitors Hotel on 12 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from London Visitors Hotel on 28 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Angelica

Stayed 3 nights in Oct 2019

2/10 Terrible

D

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the worst hotel I’ve stayed at in London
I stayed in many different hotels over a 20 week period in London (for a work project). This has by far been the worst stay. Firstly, I arrived and there was no one at reception, I rang the bell many times and no one came for over 5 minutes. When the woman did arrive she was rude and demanding of many types of ID and even my home address? I asked why all the information was needed and she couldn’t tell me why, but wouldn’t let me stay unless I gave all of it. Next, I asked for an iron and ironing board and was told (very rudely by the curly haired woman) that they’re ‘not allowed in the hotel’(?!?). What hotel doesn’t allow irons and ironing boards? They shouldn’t be allowed to take business bookings if this is true. I have stayed at this hotel one time previously in their annex building, where there was an iron so it’s all very confusing. The room was disgustingly dirty and stank of sewage throughout my stay. Doors are very loud and bang when closed so I was woken up every night around 4/5am by doors being banged and people (sounded like staff) speaking loudly. Avoid if you can, plenty of better options available throughout London.
Stayed 3 nights in Sep 2019

8/10 Good

Audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms need alarm clocks or phones. You cannot get a wake up call. Also the site isnt explicite enough. You should know up front whether it is en suite or no. We didn't. Plus another couple checking in didn't know about their room. Staff extremrly nice, helpful. Breakfast was doable (missed hot foods).. Hot drinks in lounge very appreciated.
Stayed 6 nights in Sep 2019
Response from London Visitors Hotel on 14 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the place is very doubtful. On our way there two people pretended to be police and asked us to search our bags and wallet( very unusual for a police staff). Nothing happened to us as we are good in making a scene to attract people nearby’s attention. Second event was we are going back to this place at 2330HR and as we are entering our code a lady is screaming nearby telling us to let her in. We didn't do it and we closed the door as fast as we can. Having this two incident I think location wise this is not safe. On the lighter note, their staff are superb. Ann their desk staff is very accommodating and when we relayed to her what happened about the police she encouraged us to report this to the police hotline and warned us that this incident happened to one of their guest before. The breakfast was perfect. No complains as everything is delicious and well put together. Cleanliness is amazing.
Stayed 3 nights in Sep 2019

2/10 Terrible

Saraspathi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Climbing up 4 flights of stairs was frustrating in spite of me complaining of a painful knee nothing could be done, apart from offering another room at a cost of 100 pounds more. The toilet and shower was in miniature size. It was so difficult to even turn around. Sink in ro clogged. Carpet under sink has grossildew. Room smely with old cigarette smoke and damp smell. Staff were pleasant tjough
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice neighborhood and friendly staff. Room was cleaned well daily. Bathroom is small, as noted by others; it might be tough for a larger person to move around in there. It was nice to have a little breakfast each morning. I know others commented on the breakfast, so I was not sure what to expect. It consisted daily of: hard-boiled eggs, croissants, 3 different cereals, bread to toast, jams, butter, cheese, juice, coffee, tea, and milk. So if you are expecting a hot breakfast, that's not what you will get. But it was good enough for me. And the staff was very good at replenishing food and beverage as well as cleaning tables quickly. It is a good location, west of the city. About a 15 minute walk to the tube station, but a short walk to the main street, where buses were running all the time.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staf was very Nice and everything was okay. The breakfast could have been more healty.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is good, bed very confortable. The common bathroom in the 3rd floor is extremely small though, making it difficult to move. I imagine that a fat person wouldnt even be able to get inside... No water fountain or anything similar after the kitchen is closed. I came back to the hotel late at night and couldnt find a place to get some water.
Stayed 1 night in Jul 2019

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value
The value for money is good compared to other places in the are. The check in was quick, no issues though we arrived a little early and the staff was very nice and helpful. The room was clean, small but that was expected, it is simple but functional. Our room was facing the street so there was a lot of traffic noise even during the night. Breakfast was better than I expected after the reviews, yes it is basic but if you can't make toast/croissants with cheese and jam, eggs and cereal do then you need to go somewhere else. The staff was quick to replace whatever was finished. Overall a good stay with my 8 year old, the location is excellent so I would stay there again.
Stayed 3 nights in Jul 2019
Response from London Visitors Hotel on 13 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
good place considering price and location, good breakfast and very gentle.
Stayed 8 nights in May 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good but no kettle or water supplied wasn’t great especially when approaching hot weather
Stayed 1 night in Jun 2019

8/10 Good

jingmin

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service
I've stayed here before and the price is great, especially for the area. There are some lacks -- mattresses aren't firm, and there are a LOT of stairs. But if you can tolerate that it works out well.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and prompt to attend to your needs. The property was very clean and cozy.
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Goran

Not the best
The room was ok but not great. It smelt a little muggy. The breakfast was rubbish. Hardly any choice and the ingredients were not good quality. Instant coffee, weak tea, stale croissants, and so on.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Joey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff was courteous and accomodating but the room was unbearably small, the shower was impossible to use without leaking water everywhere or having the curtain on your bum and the breakfast was literally the worst I have ever had on my 39 years on earth.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Kensington; exceeded expectations. Staff was courteous and helpful, housekeeping was extremely reliable, the hotel was quaint and clean, and the included breakfast was a very nice and convenient inclusion. Would definitely stay again!
Stayed 6 nights in May 2019
Response from London Visitors Hotel on 3 Jun 2019
Thanks for staying with us. We appreciate your feedback and will be very happy to see you again.

8/10 Good

Sara

Liked: Cleanliness, staff & service
Comfortable but basic
This as get good value for money, clean and comfortable if very basic. Bathroom Is on a separate floor, which didn’t bother us, but may be a problem for some. For London this was a good find. Staff were friendly. Breakfast was sufficient.
Stayed 1 night in Apr 2019

4/10 Poor

Don

Disliked: Staff & service, room comfort
I can’t be comfortable at any place without proper WiFi. I was told that were too many people on the WIFI at once. If they don’t have enough WiFi for every single room to CONNECT to at all times, then they should not advertise that they offer it at all. Also the shower stall did not have a proper door or a proper curtain so water simply spilled out on to the floor every day. Thankfully housekeeping was there to clean the floor each day.
Stayed 4 nights in Apr 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience at the London Visitors Hotel
My son and I recently spent 6 days 5 nights at the London Visitors Hotel and we have such a wonderful experience. The personnel is very attentive. We stayed not at the main building but the annex. The room very clean, quiet and comfortable. I loved the location, very easy to get there by public transportation from/to Heathrow and to main attractions. Wonderful neighborhood.
Stayed 5 nights in Apr 2019
Response from London Visitors Hotel on 26 Apr 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable
Convenient location and a fair price.
Stayed 4 nights in Apr 2019
Response from London Visitors Hotel on 26 Apr 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

T, Chicago, IL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place fulfilled all my expectations. It was a relatively good sized room with a small but clean and workable bathroom. Importantly, the room was clean and well laid out. The staff were always friendly and helpful. The breakfast was basic, but was always well stocked and well serviced, although the breakfast room can get crowded during busy times. There is even a nice little lounge with a real working fire place that gives a very homey vibe. All of this for a very reasonable price in a nice neighborhood near to High Street Kensington’s shops and restaurants (there is also a pub next door). Regular buses pass nearby. Highly recommended. Only downside is that weekday Tube trains are a little bit of a walk away.
Stayed 4 nights in Apr 2019
Response from London Visitors Hotel on 26 Apr 2019
Thank you for staying with us. We appreciate your feedback!