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Reviews of Leonardo Royal London Tower Bridge

4 out of 5
Leonardo Royal London Tower Bridge
45 Prescot Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1147 out of 2097 reviews" "
Rating 8 - Good. 548 out of 2097 reviews" "
Rating 6 - Okay. 209 out of 2097 reviews" "
Rating 4 - Poor. 121 out of 2097 reviews" "
Rating 2 - Terrible. 72 out of 2097 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location . Bedrooms clean and roomy
Stayed 2 nights in Apr 2024

2/10 Terrible

Jade

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Found dirty underwear under my pillow
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with a modern and fresh decor. Had a great bar and restaurant. The facilities for relaxation such as the pool and spa were excellent. The room was spacious and luxurious.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lawrence, Post Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and the staff was very friendly and helpful. The morning breakfast service was excellent and the chief who made the omelette in the morning was excellent. The room was very spacious and very clean and comfortable. This was the nicest hotel I’ve ever stayed in while in London. I would definitely recommend staying there again when I’m back in London.
Stayed 14 nights in Mar 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh fruit and bottle of wine were a nice touch.
Stayed 6 nights in Apr 2024

10/10 Excellent

Egor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, loved it!! Splendid service
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very spacious and clean bedroom and bathroom.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stanislav

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property numerous times and always love to return. I love the amazing swimming pool and the cozy ambient. Also a great location - short walk to the Tower of London and to the St Paul's Cathedral and great transport links.
Stayed 4 nights in Apr 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2024

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful welcome with sparkling wine, and lovely facilities. The staff was friendly and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joanna M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Donay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was really nice. The room was a good size with good amenities. Bed was comfy. The lifts are INSANELY annoying :’) Have had tube rides warmer than the hot tub.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel with nice pool and spa in central location
Stayed 1 night in Apr 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, amenities
Overall a decent stay. The kettle and coffee machine both leaked. Both days the soap dispenser in the shower wasnt filled and I was surprised there wasn't conditioner available. Long waits for the elevators at times. I'm not sure the hotel was worth what we paid for it.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

amschel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 4* hotel, some rooms have poor views, and when i say poor i mean the hotel brick wall.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Amschel,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Archie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Archie,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Talia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Talia,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Kane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room swimming pool
Stayed 4 nights in Mar 2024
Response from Alex on 3 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception Admintowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Shower should be maintained better
Stayed 2 nights in Mar 2024
Response from Alex on 3 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception Admintowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was much better than the last. I was upgraded and on the evening my bed was turned over with a biscuit left. It was quiet and overall it was a enjoyable stay. Would recommend
Stayed 1 night in Mar 2024
Response from Arun on 31 Mar 2024
Dear Janette,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri,Guest Relationstower_guestrelations@leonardohotels.com

6/10 Okay

FABIAN

Travelled with family
Liked: Property conditions & facilities
I would have rated this hotel much more favorably had the lifts (elevators) and in-room TV viewing options had not been so terrible. At times the wait time for the lift could easily be 10 minutes. Simply did not work properly. TV reception horrible as well (unacceptable anywhere with today’s high end tech availability).
Stayed 5 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Fabian,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

6/10 Okay

Stephanie, Gastonia

Liked: Cleanliness, amenities, property conditions & facilities
The property is nice, and close to the Tower of London and some public transit stations. The bed was somewhat uncomfortable and you can hear through the walls pretty easily. What I was mostly unimpressed with was the staff. I accepted an offer prior to my stay for an early check in (for 40 pounds extra) and when I got there exhausted from an overnight flight, there were no rooms available. I was told the concierge could hold my bags and “I could go explore somewhere for 4 hours until rooms were ready.” I never once had housekeeping come into my room for any reason throughout my stay even though I saw them out and about - generally huddled together giggling. And finally, on my final night my phone was stolen and I needed to make some calls to get travel plans back home switched around. I was allowed to use the hotel phone, but just kept being stared at like I was a nuisance. My mom and boyfriend kept trying to call my room that evening and no one at the front desk would even answer phones to put them through. It took me literally an hour to get someone to answer the phone just to schedule a wake up call. While the property and spa are nice, it certainly doesn’t make up for the staff. Head concierge Frank is lovely, the restaurant was great, but the rest of the staff I encountered left a bit to be desired.
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Stephanie,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough space or seats around the pool.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Kevin,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Hotel went the extra mile for guests. Little treats offered in reception through the day. Celebration acknowledged in the room. Great room and great staff.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Chris,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Jade

Stayed 3 nights in Mar 2024

8/10 Good

Vanetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, food was good. Perfect location
Stayed 5 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Vanetta,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Tatiana

Liked: Staff & service, amenities, property conditions & facilities
My stay was pretty great the only thing negative is that when I walked into the room it smelled like someone had just gone and done a workout (very sweaty). Other than that though it was a good stay.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Tatiana,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for the hotel was very reasonable (circa $134 before tax). The bed was one of the most comfortable that I have ever slept in and I wish that I'd asked the name of the mattress brand. As a swimmer, it is rare to find a 25 meter lap pool.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice hotel and very good for the price but night staff were rather rude and moody
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Matthew,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Amo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Helpful staff. Clean. Great breakfast. Will book again
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Amo,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Lester,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Rachael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay in a good location
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Rachel,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Kasey,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Lucien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was very friendly
Stayed 6 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Lucien,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Katrina, seattle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a good stay but the front elevators were not working properly and it was a nightmare to get to the ground floor from our 7th floor room. Luckily staff told us about the other set of elevators.
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Katrina,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

HILARY, Nashua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Rooms were spotless and very comfortable. Pool and hot tub were fantastic. Staff at the front desk were great and we loved the bar/restaurant. An excellent value for money and great location within 5-6 mins walk from 2 tube stations
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Hilary,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

VIJAYAKUMAR

Travelled with family
Our stay was pleasant and we really enjoyed staying at this property.
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Vijayakumar,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is 1st class and the hotel is beautiful. The rooms are very large, which is a major bonus in London. The hotel gives out free candies and Turkish delight every morning. The hotel is filled when tons of beautiful seating areas for guest. There is a tube a few blocks away with lots of restraunts. You can easily walk to Tower Bridge and Tower of London.
Stayed 7 nights in Dec 2023
Response from Alex on 6 Apr 2024
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

sophie

Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Sophie,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly from check in to check out. The location of the hotel was only a 5 minute walk to Tower Hill tube station. In walking distance of the Tower of London and tower bridge. Restaurants and bars near the hotel and a Tesco extra around the corner. Having booked a suite, we were located on the 14th floor, with spectacular views. Rooms were spacious although could have done with a thorough clean before arrival, as had deflated ballon’s from previous occupants still in room. One of the lifts were out of order during our stay which was annoying ant busy periods as it took an age to get down to ground floor. Stairs were available but if carrying a case not ideal. Restaurant and bar were ok, sometimes took a while for drinks to be served, even when not busy. Drinks were reasonably priced for London, £9.50 for a glass of wine and £6 for a pint. The hotel had a games room with a pool table, fuze ball and table tennis. Fault quite in the evenings, but with so much to out and about that was ok. We had a very relaxing time and would recommend if you wanted to stay in that area.
Stayed 3 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our Hotel. we’re so happy to hear that you had a great experience during your stay.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly
Stayed 5 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Nadiya,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

2/10 Terrible

Karen, Bradenton

Travelled with family
Disliked: Cleanliness
This hotel was expensive. For that price, I expected a certain level is service. No attempt was made to accommodate our needs. Even though I reserved these rooms several months in advance, our rooms were not together. We were unable to check in until 6 pm even though we arrived at 10am. No attempt for on time check in. The refrigerator/ minibar was broken and the pump soap in the shower did not work. I sincerely hope they were not really using that soap or shampoo in the spa because I was awful. I left an item behind and have been trying to reach a real person all day but have been hung up on 20 times. Take this hotel off your list/ it sucks. Stay at the Travel Lodge across the street. They want you to check out online so they don’t have to hear any complaints. The only saving grace was the bar tender with the multicolored hair.
Stayed 3 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

8/10 Good

Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was within distance of the Tower Bridge.. convenient to all the restaurants and shops. The gym and the spa amenity was superb.. I traveled alone.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

4/10 Poor

DAVID LAZARO

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was broken, bathroom was not clean and was missing soap. In general an overpriced hotel.
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Marta

Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Marta,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice bar/restaurant, good food and drinks. The view from the room was 👌
Stayed 2 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our Hotel. we’re so happy to hear that you had a great experience during your stay.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

6/10 Okay

Abu Bakarr

Elevator was the worst experience. My room was not what I booked check in was not ready till 3pm and I had to pay an extra for a late checkout
Stayed 4 nights in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk