Minibar, in-room safe, desk, laptop workspace

Reviews of Kensington Court Hotel

3 out of 5
Kensington Court Hotel
33 Nevern Place, Earls Court, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 144 out of 662 reviews" "
Rating 8 - Good. 307 out of 662 reviews" "
Rating 6 - Okay. 125 out of 662 reviews" "
Rating 4 - Poor. 47 out of 662 reviews" "
Rating 2 - Terrible. 39 out of 662 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities
Cambie de hotel despues de dos dias
Stayed 5 nights in Feb 2024
Response from Kensington Court Hotel on 23 Feb 2024
Dear Gustavo, We are sorry to hear that you did not have a satisfactory stay with us. We are sorry for any inconvenience, and we are working to improve our facilities. We really appreciate and respect your time to provide us with feedback. We look forward to welcoming you back on your next visit. Regards

10/10 Excellent

Suttida

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kensington Court Hotel on 23 Feb 2024
Dear Guest, we appreciate your feedback for us. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit.

4/10 Poor

Giovanni

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was only a night stay. The property is outdated and the bathroom was rusty and unclean.
Stayed 1 night in Nov 2023
Response from Saleem on 28 Nov 2023
Dear Giovanni, We are sorry to hear that you did not have a satisfactory stay with us. We are sorry for any inconvenience, and we are working to improve the facilities you complaint about. We really appreciate and respect your time to provide us with feedback. We look forward to welcoming you back on your next visit. Kind Regards,Kensington Court Hotel

8/10 Good

Maeb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, very accommodating and friendly staff!
Stayed 1 night in Oct 2023
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

8/10 Good

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Earl's Court Underground. Also nice restaurants in the area including Halal restaurants - Cleopatra (Egyptian) Restaurant food is awesome.
Stayed 3 nights in Sep 2023
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

6/10 Okay

Archie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

4/10 Poor

Timothy

Disliked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kensington Court Hotel on 8 Jul 2023
Thank you for choosing Kensington Court hotel. We appreciate your feed back for us.

6/10 Okay

Antony

Business traveller
Liked: Cleanliness
Ok for a quick stay
Was ok for a 1 night stay. Property was clean and tidy but scrappy in places. For example, the lift does not inspire confidence. Breakfast was not good. Hot buffet was small and cold but there was other options.
Stayed 1 night in Jun 2023
Response from Kensington Court Hotel on 21 Jun 2023
Dear Antony, Thank you for staying with us. The lift is an old lift but works perfectly fine. Our Continental breakfast consists of a variety of options to suite everyone's needs - we do apologise if your needs were not adequately met. We hope your overall stay in London was satisfactory and do appreciate you taking the time to leave us a review. Hope to see you again for your next visit!

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Reasonably priced for London. Hotel is old, run down, needs renovation .
Stayed 5 nights in May 2023
Response from Kensington Court Hotel on 5 Jun 2023
Dear William,Thank you for staying with us and for taking the time to provide your feedback. We have passed on relevant information to maintenance and housekeeping managers. Please understand that we are continuously working to improve various aspects of the hotel. Thank you for your review and hope to welcome your return in the near future. Kind regards,Kind regards,

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated closeness tp shops amd underground ground. Rooms to were to warm for our liking. Couldn't get temp down to what we liked. Had housekeeping break a charge cord. Biught a new one £10. Gave receipt as instructed. No word back from desk. Talked to 2 people. Mgr was to look at our request for reimbursement of only £5. The cord was used. Pleasant staff though. Thank you
Stayed 3 nights in May 2023
Response from Kensington Court Hotel on 17 May 2023
Dear Keith,Thank you for staying with us. It was a pleasure to have you here. We do apologise for this case of miscommunication amongst our staff. Thank you for leaving us a review nonetheless and hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
Staff were helpful in every way. Maryam (front desk) was gracious and so helpful with transportation options. Breakfast was very good. Location near Earl’s Court (underground / subway) was so convenient.
Stayed 4 nights in May 2023
Response from Maryam on 14 May 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. Thank you for your understanding and cooperation. Regards : Maryam

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a base for a couple of days.
The hotel was in a great location just a few minutes walk from Earl’s Court tube station and shops restaurants and a co op. The room was immaculate and looked like new furnishings, with new mattresses were being delivered as we arrived (they were very firm) anything we asked staff for such as additional towels and adjustments to the heating in our room were responded to within minutes. The breakfast was buffet and plentiful which was great before a day of sightseeing. We were very pleased with the hotel overall.
Stayed 2 nights in Apr 2023
Response from Kensington Court Hotel on 10 May 2023
Dear guest,Thank you for staying with us. We are pleased to hear that your stay was so enjoyable. Thank you for taking the time to provide your feedback and hope to welcome your return in the near future. Kind regards,

6/10 Okay

vicky

Liked: Staff & service
The hotel was a little tatty although decorating was taking place. The staff were helpful & the breakfast was great.
Stayed 2 nights in Mar 2023
Response from Kensington Court Hotel on 30 Mar 2023
Dear Vicky,Thank you for staying with us. We are pleased to hear you enjoyed your stay here. We hope to welcome you back soon for your next stay!

10/10 Excellent

K

Stayed 1 night in Mar 2023
Response from Kensington Court Hotel on 30 Mar 2023
Dear guest,Thank you so much for your kind review! Hope to have you back here for your next stay.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location
Reasonable hotel for cost. Fantastic links to underground and loads of shops and pubs a stone throw away.
Stayed 2 nights in Feb 2023
Response from Kensington Court Hotel on 30 Mar 2023
Dear Robert,Thank you so much for your lovely review. We're happy to hear you enjoyed your stay with us and in London. We'd love to have you back here for you next stay in London!

8/10 Good

David

Travelled with family
Liked: Staff & service, room comfort
Our stay was enjoyable
Stayed 2 nights in Feb 2023
Response from Kensington Court Hotel on 30 Mar 2023
Dear David,Thanks for writing a review. Glad to hear your stay was enjoyable! You're more than welcome back here anytime.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful, mostly clean, comfy beds, quiet night. Would recommend.
Stayed 2 nights in Jan 2023
Response from Kensington Court Hotel on 14 Feb 2023
Dear guest,Thank you for staying at the Kensington Court Hotel. We are so pleased to hear you enjoyed your stay with us and hope to welcome your return in the nearest future!Kind regards,Kensington Court Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friends and I enjoyed our stay at Kensington Court Hotel. The hotel was close to the tube station and restaurants and pubs on the main street within Earl's Court. We were always greeted by the front desk workers when we entered or left the hotel. The breakfast was a large spread with different options to choose from. The rooms were just what you needed, although the shower was a bit small and slippery.
Stayed 8 nights in Dec 2022
Response from Kensington Court Hotel on 19 Jan 2023
Dear guest,Thank you for staying with us. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

cheryl

Stayed 3 nights in Dec 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

2/10 Terrible

Seook

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointing experience on arrival. Reception desk refused to accept that any room was booked ‘you don’t have hotel reference number’. I showed an Expedia booking reference, I showed them the email welcome note sent from hotel, I had the credit card used to pay, the Staff member also advised there was only one booking that day (mine) - but he used every spurious reason to say there was no booking made. After almost 10 minutes debating with the hotels (he) agreed yes there was a booking. Appalling customer welcome. Any one of many pieces of information presented could have satisfied the check-in in seconds.
Stayed 1 night in Dec 2022
Response from shahid on 19 Dec 2022
Good Morning Dear Guest,We are really sorry about the problems you faced.I checked with my staff and they explain me about you booking, you booked room for your guest under your guest name and on the day off your arrival you were giving details about you not about your guest so that is why receptionist didn't find booking. Even you didn't have booking reference number. if you booked room under deferent name and telling us deferent name then obviously we cannot find the booking. proper booking details and second you didn't have any reference number with you. if you booked you with any third party like expedia, they sent us virtual card details so we cannot find any booking under the guest card details.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

2/10 Terrible

susan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about this property! Very deceiving! I was very disappointed! The site pics were so deceptive!
Stayed 6 nights in Sep 2022

8/10 Good

Antonio

Stayed 2 nights in Sep 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

Theodore

Stayed 5 nights in Sep 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

8/10 Good

bidzina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient location, with a Tube nearby and plenty of dining options;
Stayed 3 nights in Sep 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

8/10 Good

Paul Wing Kwong

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 3 nights in Sep 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

6/10 Okay

Susan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The best effort was made by housekeeping.Daily cleaning. Breakfast was available everyday. Our room felt damp, and dated, but it was clean. Close to transport and food. Friendly desk clerks.
Stayed 6 nights in Aug 2022

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 5 minutes from the Piccadilly and District underground Earl's Court Station. Plenty of places to eat in the area. Easy ride from Heathrow Airport and St Pancreas Station.
Stayed 3 nights in Aug 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great place in a nice quiet location but near the tube and restaurants. The staff were all super friendly and helpful. Minor upgrades to things like the toilet seat (room 21) and access to premiere league on telly would make it all around an excellent value for the price
Stayed 4 nights in Aug 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel very conveniently located to a central Tube station, markets, and multiple restaurants in a quiet and safe area. Staff was exceptionally friendly and attentive. The beds were comfortable and clean. Room was spacious!
Stayed 5 nights in Jul 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

Don

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was most helpful and went above and beyond in every aspect
Stayed 7 nights in Aug 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

Peta

Stayed 3 nights in Aug 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service
Stayed for 2 nights. We had 2 rooms booked and were allowed to check in and park early, which was really great. Guy at check in was very helpful. Rooms were a good size with a large double bed and sofa. A few signs of wear and tear but clean sheets and fesh towels dally. Breakfast was excellent, with a good choice of pastries, bread toast, cheese, ham, scrambled and poached eggs,beans, cereal, fruit and yoghurt. Fresh coffee and fruit juice as well. Despite being busy, the staff were very attentive and refilled everything promptly.
Stayed 2 nights in Aug 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

Gloria

Stayed 3 nights in Aug 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

6/10 Okay

mohammed

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Great area around the property
Stayed 6 nights in Jul 2022

2/10 Terrible

Nkemakonam

Stayed 6 nights in Jul 2022

10/10 Excellent

Leeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kensington Court hotel was a wonderful stay for us Canadians in London, great area, very close to earls court tube station. Staff were all very friendly and helpful!
Stayed 4 nights in Jul 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

2/10 Terrible

CAHIT

Stayed 3 nights in Jul 2022

2/10 Terrible

Jane

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I liked the location.
Stayed 7 nights in Jun 2022

6/10 Okay

Luke

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The building is slightly run down, but not as much as the lift which felt dodgy and was very small. Breakfast was very poor. Staff seemed nice and were friendly.
Stayed 2 nights in Jul 2022

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Amenities
Xxx
Stayed 3 nights in Jun 2022

10/10 Excellent

Nem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and great breakfast. Staff are helpful and friendly
Stayed 2 nights in May 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good, basic, convenient hotel. It was clean, staff were very nice. Breakfast was just ok, needs a little more variety though. For the price it was ok. I'm reviewing as an American, and it was on par with American red roof inns or motel 6 rather than say a Hampton Inn. I would probably choose a different hotel if we went again, but location was great.
Stayed 3 nights in May 2022
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very helpful in places to see and help with tickets to get in.
Stayed 11 nights in Sep 2018
Response from shahid on 24 Oct 2023
Dear Guest, Thank you for your feedback. I am glad to hear that you had an enjoyable stay with us and we look forward to welcoming you back on your next visit. We are working very hard to improve many things. Thank you for your understanding and cooperation. Regards : Hotel Reception

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Reception on 17 May 2020
please do not review when you have not stayed at the hitel

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient gem
I booked the Kensington Court because we were coming back from a European trip through London for one night before flying out of Heathrow home to the US the following evening, and its location a few blocks from Earls Court tube station is very convenient for getting to and from Heathrow. Earls Court is on the Picadilly line and the station has an elevator. However, I was quite delighted by the neighborhood, with many conveniences and a pleasantly busy feel, and I think I'd enjoy having the hotel as my base on a longer trip. Earls Court Station also has the District line, so many areas of London are accessible by tube without needing to change trains. The room was large, with a full-size sofa, desk area, mini-fridge, adequate shelving and closet space, king size bed, and adequate bathroom (the bathroom door closed automatically but I managed to keep it open for ventilation by jamming the bath mat under it.) Our 4th-floor room looked out on a block-sized green space with trees, flowers, grass and lots of birds, including 4 green parrots that were quite entertaining to watch! The breakfast buffet wasn't spectacular, but the coffee was decently brewed, and made to order eggs were included. It's also quite good value for the price (except maybe during the Wimbledon tennis tournament...)
Stayed 1 night in Mar 2020
Response from Hema on 17 Mar 2020
Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020

10/10 Excellent

p

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hazel on 28 Feb 2020
I am delighted to read your comments and thoughts about the Kensington Court Hotel The comfort of our guests is indeed our priority, and I am happy to know that the team was warm, welcoming and eager to assure that you had a great time in London. We are looking forward to welcoming you back for your next visit to London.