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Reviews of Holiday Inn London Brent Cross, an IHG Hotel

4 out of 5
Holiday Inn London Brent Cross, an IHG Hotel
Tilling Road Brent Cross, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 233 out of 775 reviews" "
Rating 8 - Good. 373 out of 775 reviews" "
Rating 6 - Okay. 121 out of 775 reviews" "
Rating 4 - Poor. 22 out of 775 reviews" "
Rating 2 - Terrible. 26 out of 775 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Locked out of Holiday Inn Brent Cross
I arrived at Holiday Inn Brent Cross to find the doors locked. Staff let me in and confirmed that all reservations had been transferred to Holiday Inn, Wembley, but this had not been communicated ahead of my trip and I had no choice but to accept the transfer. When I arrived at the Wembley Hotel, my room was a twin and not a double as booked. I requested a different room but the hotel was full. The room provided suffered from excessive noise generated by the nearby lift which sounded like someone drilling and sound proofing windows which were not fitted properly so there was a lot of noise from outside. I confirmed the details to staff on departure but no offer of compensation for any of the inconvenience of this trip.
Stayed 1 night in Mar 2020
Response from Reservations on 16 Mar 2020
Good Morning, Thank you for the above, We are apologise for an inconvenience caused to the relocation property, Please advice if you are member of IHG Rewards, we will be able to offer point for the issues faced, Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb 2020
A hotel in london with a car park. Perfect for us. A clean tidy hotel. Staff were pleasant. Rooms comfy. More than enough breakfast options. Shopping centre just across the road for evening food options. We will be back.
Stayed 1 night in Feb 2020
Response from Reservations on 2 Mar 2020
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, well maintained and the staff are friendly, always willing to help.
Stayed 12 nights in Feb 2020
Response from Reservations on 24 Feb 2020
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great London break
AC very noisy an needed to turn off at night. For the price this is a great hotel and near the tube to get into London. Also they offer a good shuttle service, but his is only one way.
Stayed 2 nights in Feb 2020
Response from Reservations on 24 Feb 2020
Good Morning Stephen, Thank you for your feedback, we appreciate it, Kind regards,

6/10 Okay

Verified traveller

Business traveller
Old for new.
Tired upholstery, sheets, linens and towels, the rugs are stained and grimey, overall below par, not worth it.
Stayed 1 night in Jan 2020
Response from Reservations on 18 Feb 2020
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Richard, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall pretty good, property getting old and a little tired
Stayed 1 night in Feb 2020
Response from Reservations on 13 Feb 2020
Good Morning, Thank you for your feedback, we appreciate, Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Needs refurbishing in some rooms sit leather on seats downstream
Stayed 1 night in Feb 2020
Response from Reservations on 12 Feb 2020
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards,

6/10 Okay

Chris

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Reservations on 31 Jan 2020
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and accommodating staff. Clean room and very comfy bed.
Stayed 1 night in Jan 2020
Response from Reservations on 27 Jan 2020
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for us and breakfast was very good, the bed was very comfortable too
Stayed 1 night in Jan 2020
Response from Reservations on 27 Jan 2020
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing value
The staff really friendly and breakfast excellent. They forgot to order me a paper but sent a taxi to buy one, no charge. Organised free taxi to tube station. Excellent value for money. Recommended to family and friends.
Stayed 2 nights in Jan 2020
Response from Reservations on 13 Jan 2020
Good Morning Ronald, Thank you for your feedback, we appreciate it, Kind regards,

6/10 Okay

StellaRita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Okay place
It was a clean room but they weren't replacing the bathroom toileteries daily. I kept calling reception to request for my daily bathroom supplies. It is facing Brent cross mall but you have to walk through a foot bridge for about 10mins to get to the mall. Their breakfast was great.
Stayed 3 nights in Jan 2020
Response from Reservations on 7 Jan 2020
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Reservations on 6 Jan 2020
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards

8/10 Good

A.M., Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this hotel. We’ve stayed here as a family 7 times in the last 9 years and have always had a good experience. The hotel staff is warm, kind, and sincerely helpful (Paulina at the restaurant, Marco and Beata at the Front Desk, Shabani who drives the shuttle are all marvelous!), and although the hotel is now in need of updating, the rooms are still comfortable and clean. I was told they recently upgraded the temperature control system and the rooms feel a lot better now, much easier to regulate. Breakfast is varied and satisfying, with the main event being the traditional English breakfast (different types of eggs, back bacon, hash browns, sausage, mushrooms, baked beans, cold cuts, fresh fruit, several breads and pastries, yogurt, cereal, fruit juices, different kinds of coffee drinks). Restaurant service at night is good, decent choices, reasonably priced. The shuttle service to the Brent Cross Underground and Shopping Centre is regular and reliable (with set times during the day and night). Good wifi. The hotel is only about 20 mins from Central London by car, and it’s easy to catch a taxi to King’s Cross or St. Pancras. Heathrow Airport is maybe only 30-40 mins away as well. I’ve enjoyed every stay that I’ve had at the Holiday Inn Brent Cross and will continue patronizing it each time I find myself in London!
Stayed 2 nights in Dec 2019
Response from Reservations on 10 Dec 2019
Good Morning A.M. Thank you for your feedback, we appreciate it, We look forward to seeing you again, Kind regards

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 1 night in Dec 2019
Response from Reservations on 10 Dec 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
A bit old and not very clean - staff was super friendly
Stayed 2 nights in Dec 2019
Response from Reservations on 9 Dec 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

8/10 Good

SHAHEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice hotel and good location A shame about parking charges
Stayed 1 night in Nov 2019
Response from Reservations on 2 Dec 2019
Good Morning, Thank you feedback, we appreciate it, Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great value and the complimentary shuttle service is great.
Stayed 1 night in Nov 2019
Response from Reservations on 2 Dec 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Reservations on 2 Dec 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

8/10 Good

Melanie, Doncaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good. Room was clean. Not a big room but got everything we needed. Could do with better pedestrian access across the road to walk to tube station.
Stayed 2 nights in Nov 2019
Response from Reservations on 25 Nov 2019
Good Afternoon Melanie, Thank you for your feedback, we appreciate it, Kind regards,

6/10 Okay

Suri

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Reservations on 21 Nov 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were very good, the staff was incredible, location was challenging unless you drove.
Stayed 12 nights in Oct 2019
Response from Reservations on 18 Nov 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Reservations on 18 Nov 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

XX, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was safe, clean, and convenient. Staff is very attentive.
Stayed 6 nights in Nov 2019
Response from Reservations on 18 Nov 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No main light in bedroom (511) Good sized room comfy beds
Stayed 1 night in Nov 2019
Response from Reservations on 18 Nov 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

2/10 Terrible

Nino, Markham

Liked: Staff & service
Disliked: Cleanliness
Bed Bugs in some rooms, terrible experience, the staff at the front were not friendly and only one person was there at check-in and line was long
Stayed 3 nights in Oct 2019
Response from Reservations on 5 Nov 2019
Good Morning, Thank you for your feedback, we appreciate it, Can you please provide us with more information so that we can look into the matter, We are sorry to hear about the issues you experienced, Kind regards

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Reservations on 4 Nov 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The French desk clerks were at times disrespectful. They are dealing with people from all over the world and no one should be mistreated.
Stayed 6 nights in Oct 2019
Response from Reservations on 1 Nov 2019
Good Afternoon, Thank you for your feedback, we appreciate. We apologise to hear about the issue you experienced, and will pass on to the management team, Can we please have your name or confirmation number? Kind regards,

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was grand as we were meeting friends nearby. The courtesy bus to the shopping centre or to the tube was great, a nice touch. Breakfast was really good and the staff were very helpful.
Stayed 2 nights in Oct 2019
Response from Reservations on 28 Oct 2019
Good Afternoon Philip, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

Emiliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Reservations on 28 Oct 2019
Good Morning Emiliana, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Reservations on 25 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Reservations on 25 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, We are sorry to hear that you were not happy with your stay Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway and mall, ease to get there , no noise very relax
Stayed 4 nights in Oct 2019
Response from Reservations on 23 Oct 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Reservations on 23 Oct 2019
Good Morning, Thank you for feedback, we appreciate, Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Reservations on 22 Oct 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Reservations on 22 Oct 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

PAUL

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Reservations on 16 Oct 2019
Good Morning Paul, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated check in. The lady was very nice and helpful. Shuttle only works certain hours a day. We were only able to use it once during our three night stay.
Stayed 2 nights in Oct 2019
Response from Reservations on 15 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

J S

Liked: Staff & service, room comfort
Booked the exec suite and the bathroom very basic , and a lot of limescame on the taps and shower head
Stayed 1 night in Sep 2019
Response from Reservations on 15 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Reservations on 14 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliably good
Our regular hotel when we stay in North West London to visit family. Always reliable.
Stayed 7 nights in Oct 2019
Response from Reservations on 14 Oct 2019
Good Morning Norman, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Only stayed one night but thoroughly enjoyed the stay. Staff were friendly
Stayed 1 night in Oct 2019
Response from Reservations on 11 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards

8/10 Good

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reservations on 8 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Sep 2019
Response from Reservations on 7 Oct 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Reservations on 7 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

10/10 Excellent

JB, Brooklyn, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its central location to restaurants, transportation
Stayed 10 nights in Sep 2019
Response from Reservations on 7 Oct 2019
Good Morning, Thank you for your feedback, we appreciate it, Kind regards,

6/10 Okay

ERIC

Travelled with partner
Rude people working there except for kazzie who is very professional
Stayed 4 nights in Sep 2019
Response from Reservations on 21 Nov 2019
Good Afternoon, Thank you for your feedback, we appreciate it are sorry to hear about some of the issues you experienced, Kind regards,

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Reservations on 30 Sept 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Reservations on 27 Sept 2019
Good Afternoon, Thank you for your feedback, we appreciate it, Kind regards