Bar (on property)

Reviews of citizenM Tower of London

4 out of 5
citizenM Tower of London
40 Trinity Square, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 761 out of 1067 reviews" "
Rating 8 - Good. 214 out of 1067 reviews" "
Rating 6 - Okay. 49 out of 1067 reviews" "
Rating 4 - Poor. 28 out of 1067 reviews" "
Rating 2 - Terrible. 15 out of 1067 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything I wanted. Quiet, clean, great breakfast on site, and a great vibe. Plus the staff were so incredibly polite, professional and so helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Tube. Friendly staff, fun spots to work. Awesome bar on 7th floor
Stayed 3 nights in Mar 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little small but cosy. You get what you pay for and overall it was a great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Elisabet

Travelled with partner
Liked: Amenities
The staff was very helpful and we enjoyed our view of the Tower.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Not for anyone who likes a traditional hotel/room, but I loved it. Room was fun and comfortable. Good vibe. Recommended for anyone who enjoys a cool vibe.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very funky hotel with great staff !!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Octavio Melgoza-Maldonado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about CitizenM is great. I’ve stayed and many of their hotels across the world and they’ve all surpassed my expectations.
Stayed 3 nights in Mar 2024

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a great location close to the Tower of London, Tower Bridge and the London Eye.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephen

There were issues with the lift. The staff were outstanding.
Stayed 3 nights in Mar 2024

8/10 Good

Lawrence

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Five stars for staff and property appearance. Cleanliness for the rooms was almost nonexistent as my room wasn’t cleaned and new towels for 2-days. Also like clock work pipe like clanging noise would occur throughout the day and night for some unknown reason.
Stayed 2 nights in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough good things about Citizen M hotels. This was my first stay and I loved everything about it. The rooms are small, cozy and exceptionally functional. The staff is helpful, friendly, and professional. I did not partake in the breakfast, but it looked great! The only downside is that most of the elevators were having issues, but that was fixed as quickly as possible.
Stayed 3 nights in Mar 2024

10/10 Excellent

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Supremely comfortable bed. Amazing tower views and location
Stayed 2 nights in Feb 2024

10/10 Excellent

Kunal

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Natallia, Garner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Mar 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness
If they want to be a technology dependent hotel they need to work out the bugs first. Other then that hotel was convinent and clean.

8/10 Good

Luis Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024

10/10 Excellent

Shadell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Victor, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a fun stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

mike

Travelled with partner
Small comfortable rooms. Well worth the price. Location was central to many tourist amenities and next to the Thames River. Great stay Elevators were not functioning proper for the first day, second day fine
Stayed 2 nights in Mar 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean, quiet and the rooftop bar view was great. Rooms had everything needed for the one night we stayed there. Bed was very comfortable but from other reviews agree that the room might be a little small compared to other hotels. Overall, a good stay.
Stayed 1 night in Feb 2024

8/10 Good

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely quirky hotel with lovely friendly staff. Only downside was two lifts out of order for all our stay so waits for lifts up or down could be a while. Will definitely stay again though.
Stayed 2 nights in Feb 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a short trip to London and had a wonderful experience. The hotel was centrally located right next to the Tower Hill train station which was super convenient for our excursions. Had a pleasant experience overall.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service
Good price for a great location. Includes the basics for a good night’s sleep
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel was fantastic! All the staff were so friendly and inviting. The rooftop bar was top notch! Thanks Greg for great service and conversation. We will definitely be back.
Stayed 7 nights in Feb 2024

10/10 Excellent

Yongmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quit and clean place
Stayed 2 nights in Feb 2024

8/10 Good

Andrew

Good service and excellent facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my visit, and would definitely recommend them to my friends.
Stayed 3 nights in Feb 2024

2/10 Terrible

brian

Stayed 3 nights in Feb 2024

10/10 Excellent

Julian

Great place!
Stayed 2 nights in Jan 2024

10/10 Excellent

irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Kadence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! Beautiful view, would definitely recommend! Rooms are very cozy and cute. You can also stream anything on the tv using your phone which was a bonus!

6/10 Okay

Amelia

Liked: Cleanliness, staff & service
Disliked: Amenities
Best part of this stay was the distance from the hotel to the nearest underground station. I was a bit put off by the greeter during checkin who acted more like some sort of cop or military sergeant. Instead of being welcoming, which would have been fantastic after over half a day of travel, they held us off from checking in 10 minutes too early in the same manner as a cattle herder herding cattle. The room was musty and some of the equipment very worn (ie cracked iPad screen, automated curtains that didn't quite stop when they should have, broken hairdryer handle). The sink emanated a sewage smell, so I refused to drink the water. Otherwise the bed and pillows were comfy. The shower worked properly.
Stayed 2 nights in Feb 2024

10/10 Excellent

GISELLA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It’s now our favorite place to stay in Europe. Breakfast was so delicious. The rooms were clean and had everything we needed We enjoyed the rooftop bar with amazing views. And the bar was open 24/7 Our favorite part of our stay? It was the friendly faces and staff that kept us completely satisfied. In particular Zack at the front desk and Joseph. They were absolutely wonderful and so so helpful throughout our stay. I can’t say enough about Zack-he was just great
Stayed 2 nights in Feb 2024

10/10 Excellent

Trina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic!!! Great place to stay for a couple of nights. Would not stay there for a week as the rooms are VERY small. King bed is very very firm. Huge fluffy towels for the shower. Side note: the Borough Market is a short walk. It’s a must to check out.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

michael, Reno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely common spaces but rooms are small. Better for one than two peeps.
Stayed 5 nights in Feb 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, property conditions & facilities
Amazing location. Clean, stylish and modern hotel. Bed really comfortable and room very quiet particularly given its central location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good staff
Stayed 4 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Staan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great scenic view and much more innovative than all the other hotels we stayed.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

clarens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Joelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susan Jane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We will return!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite hotel to stay in! We love the views, staff, and cleanliness. We try to stay at one in a different city every anniversary! We love it!
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and close to the Tube, hop on hop off bus tours, and 10 minute walk to Sky Garden & Leadenhall. Room was exactly as pictured. Staff was kind, and helpful. Upstairs bar has amazing views of Tower of London and Tower Bridge. Head to the downstairs/lobby bar to keep the party going long after the bars close. My husband and I truely enjoyed our stay here.
Stayed 4 nights in Jan 2024

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique Boutique properties at the CitizenM. Small but comfy environs, is a good stay in the East of London;
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location.
Stayed 2 nights in Jan 2024