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Reviews of Charlotte Street Hotel, Firmdale Hotels

4.5 out of 5
Charlotte Street Hotel, Firmdale Hotels
15-17 Charlotte Street, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 138 out of 168 reviews" "
Rating 8 - Good. 24 out of 168 reviews" "
Rating 6 - Okay. 4 out of 168 reviews" "
Rating 4 - Poor. 1 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chunga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Biljana

Stayed 7 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Sophistication
Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023
Response from Elena on 5 Jan 2024
Dear Matthew,Thank you for the wonderful feedback, we are delighted to hear that we made your stay special and we look forward to welcoming you back to Charlotte Street.Warm wishes,Elena

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elena on 5 Jan 2024
Dear Rosie,Thank you very much for the review, we hope you had a wonderful stay with us and we look forward to welcoming you back to Charlotte Street.Best wishes,Elena

10/10 Excellent

Marji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023

10/10 Excellent

Risa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023
Response from Elena on 8 Sept 2023
Dear Risa,Thank you for the great review, we are absolutely delighted!We hope to welcome you back soon.Warm wishes,Elena

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super decor
Stayed 2 nights in Jul 2023
Response from Elena on 8 Sept 2023
Dear Patricia,Thank you so much for your lovely review, we hope to see you again soon!Best wishes,Elena

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel for our family of 5! Would definitely stay here again!
Stayed 3 nights in Jul 2023
Response from Elena on 8 Sept 2023
Dear Julie,We are thrilled to hear that you and your family had a great stay with us!We hope to welcome you back very soon.Best wishes,Elena

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Stunning…
This is our 3rd stay with the Firmdale group and Charlotte St doesn’t disappoint… perfect location within easy walking distance of both Regent St and Soho yet quiet at night. Room 100 was beautiful - Kit Kemp at her finest… If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning.
Room 100 is amazing - 1st floor overlooking Charlotte St.
Stayed 1 night in Jul 2023
Response from Elena on 28 Jul 2023
Dear Sue,Thank you so much for the lovely feedback!We are delighted to hear that you had a great stay with us and we look forward to welcoming you back soon.Warm wishes,Elena

10/10 Excellent

Mary Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star.
Stayed 2 nights in Jul 2023
Response from Elena on 31 Jul 2023
Dear Margaret,Thank you so much for your wonderful feedback which we will share with our team members.We very much look forward to welcoming you back to Charlotte Street Hotel soon!

8/10 Good

wen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A few staff members- Lauren ( waitress) Liz( room service) Matteo( head concierge) & Bell staff - went out of their way to be helpful. What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy.
Stayed 4 nights in May 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Design fantastic, check-in staff good but breakfast area not up to standard of hotel generally. Service there slow, tables cramped/crowded, and maitre d’ confused, had to state room several times.
Stayed 2 nights in Apr 2023

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service from the front desk and doormen. Lovely bar, perfect location.
Stayed 1 night in Mar 2023

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Nora, Santa Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Everything is great: bedding, decor, staff, location. Will be back!
Stayed 5 nights in Sep 2022

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect at the Charlotte Street Hotel
Stayed 5 nights in Jul 2022

10/10 Excellent

Rosina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Jun 2022

10/10 Excellent

nina

Stayed 1 night in May 2022

8/10 Good

Victoria

Stayed 1 night in May 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfy rooms.
Fabulous welcome. Great location. We enjoyed the honesty bar for residents. Good breakfast too!
Stayed 2 nights in Dec 2021

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely hotel. Stayed a few times and it’s always superb, which is why I come back time and again.
Stayed 1 night in Dec 2021

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend stay
Incredible customer service from checking in, to the bar staff and the doormen. Lovely location, excellent decor and very close to lots of great restaurants and shops.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All excellent. Haven’t stayed for 11 years standard s still as high as they were!
Stayed 2 nights in Dec 2019

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property in ideal location
Everything about the hotel is fantastic. From the decor, to the service, to the location. I wish we had stayed here longer. It will be the first property we look at when planning a return trip.
Stayed 1 night in Aug 2019

10/10 Excellent

Agsookoo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the ambiance, the staff was amazingly friendly and accomodating and the location is perfect.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Jackie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely intimate and friendly hotel in an excellent location. So wonderful to get an upgraded room. My stay was way too short! I will be be back however
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Incredibly friendly, helpful, professional and attentive, they made us feel completely at home. The rooms are lovely, light and clean with all the amenities you need and if there is anything else required it is very quickly delivered to the room. In the bar/restaurant, the food is delicious and drinks are delivered promptly. We had an incredible time and were looked after extremely well! Thank you all so much!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, great staff and lovely room. My only gripe is the overpriced breakfast
Stayed 5 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
Awesome hotel, amazing location and friendly staff
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a designer decor with care. You can see the owners enjoy to make guest comfortable and happy. It is not bland and generic. Lovely place. Great breakfast.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels. The service at the hotel is exceptional.
Stayed 4 nights in May 2019
Response from Jose on 23 May 2019
Thank you every much for your compliments, we shall ensure these are shared with the team and we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This is my favorite London hotel. Everything is perfect.
Stayed 2 nights in Mar 2019
Response from Jose on 23 May 2019
Thank you every much for your compliments, we shall ensure these are shared with the team and we look forward to welcoming you back to the hotel in the near future.

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Swara - Reservations on 2 Apr 2019
Dear Emmanuel, Thank you very much for your feedback, this is greatly appreciated we do look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

ARosenthal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my second stay here, I'm even more of a fan. The staff are very helpful and accommodating. The rooms are impeccable, super clean. The decor is fresh, modern and cheerful. The Brits are fearless in their approach to mixing patterns, textures etc. and that is very much the case here with excellent results. The sitting rooms are inviting, and make a nice place to work using the free wi-fi. The breakfast is fantastic with a large and varied selection. Service is prompt and thoughtful. The bar is lively at night. The neighborhood has many restaurants and coffee spots. I'll be back soon.
Stayed 5 nights in Mar 2019
Response from The Charlotte Street Hotel Team on 1 Apr 2019
Thank you very much for your feedback, this is greatly appreciated. We are very happy to hear your compliments and we shall ensure that your comments are shared with the team and we do look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazing hotel to base a short break around.
Stayed 1 night in Mar 2019
Response from The Charlotte Street Hotel Team on 1 Apr 2019
Thank you very much for your feedback, this is greatly appreciated. We are very happy to hear your compliments and we shall ensure that your comments are shared with the team and we do look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - they were so welcoming and made our stay extra special.
Stayed 1 night in Mar 2019
Response from The Charlotte Street Hotel Team on 1 Apr 2019
Thank you very much for your feedback, this is greatly appreciated. We are very happy to hear your compliments and we shall ensure that your comments are shared with the team and we do look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Nimrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish , comfortable central hotel
Very comfortable bed , decent sized room .Room service is very prompt and friendly .Easy short walk to soho and theatre district
Stayed 1 night in Sep 2018