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Reviews of Thistle London Marble Arch

4 out of 5
Thistle London Marble Arch
Bryanston Street, Marble Arch, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1013 reviews" "
Rating 8 - Good. 366 out of 1013 reviews" "
Rating 6 - Okay. 115 out of 1013 reviews" "
Rating 4 - Poor. 61 out of 1013 reviews" "
Rating 2 - Terrible. 50 out of 1013 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Everything was nice and convenient location. Only downside was elevators were a long wait due to construction! Otherwise, happy with stay!
Stayed 5 nights in Mar 2024

10/10 Excellent

Eder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Close to every major land mark! Super close to any public transportation. The only complain is how dirty the carpets were
Stayed 5 nights in Mar 2024
Response from Tony Hill on 17 Apr 2024
Dear Eder, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony Hil, General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tony Hill General Manager on 16 Apr 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay in this hotel, great location and everything we needed. We had a room with two single beds and a sofa bed. This kids slept on the sofa bed as it’s too small for adults, but it was great to have a sofa and room to move around during the day. We were on the executive floors so had breakfast there which was okay and we had room service which had good options for dinner. Points of feedback would be to note the lifts and escalators were often under repair (fine for us) and there didn’t seem to be any info written down like breakfast times etc.
Stayed 4 nights in Apr 2024

10/10 Excellent

SOHEIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very welcoming! Thanks for Anastasia P for her support and perfect service. Recommend this hotel to anyone visiting London.Thank you !
Stayed 6 nights in Apr 2024
Response from Tony Hill, General Manager on 15 Apr 2024
Dear Soheil, On behalf of Anastasia P, and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. The staff was sonhelpful and asjusted my reservation at check-in as requested. Natali was so sweet and gave me a sweet note ans fruit plate in my room to thank me for staying with them. The restaurants and food were wonderful. The beds and room was so comfortable. I have no complaints.
Stayed 6 nights in Apr 2024
Response from Tony Hill, General Manager on 14 Apr 2024
Dear Holly, On behalf of Natalia, and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 Excellent

Renate Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in all ways!
Stayed 5 nights in Apr 2024
Response from Tony Hill, General Manager on 14 Apr 2024
Dear Renate Elsa, On behalf of Natalia, and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 Good

Shanna

Travelled with family
Liked: Cleanliness, amenities
The hotel is huge, at least 90 rooms on a floor. There were only 2 elevators so the wait was long. The doors to the room were all scuffed making the long hallway and many doors look like a 3* hotel. However once in my apartment, it was really nice, complete with living room and kitchenette. This was perfect for a mother and teenage son. My view, not so nice as I looked at other windows of the hotel. Awesome location!
Stayed 10 nights in Mar 2024
Response from Tony Hill General Manager on 13 Apr 2024
Dear Shanna, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 Excellent

Jim, Esterhazy

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything in the area. Close to bus and the Underground tube.
Stayed 6 nights in Apr 2024
Response from Tony Hill on 11 Apr 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to public transportation. Would stay again.
Stayed 3 nights in Apr 2024
Response from Tony Hill on 9 Apr 2024
Dear Kathleen, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pillows were perfect, better than most hotel pillows
Stayed 2 nights in Apr 2024
Response from Tony Hill on 9 Apr 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff. Super friend and accommodating.
Stayed 1 night in Apr 2024
Response from Tony Hill General Manager on 10 Apr 2024
Dear Mark, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean and spacious rooms! Loved the selection of food available but we only ate in the bar. The service there was wonderful! Our server was friendly and attentive and made us feel so welcome! The concierge was very helpful for storing luggage and really friendly! Such a wonderful hotel and I’d definitely stay again!
Stayed 1 night in Apr 2024
Response from Tony Hill on 8 Apr 2024
Dear Melissa, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Good

Yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Service is good. Good value!
Stayed 6 nights in Mar 2024
Response from Tony Hill on 8 Apr 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Apr 2024
Response from Tony Hill on 8 Apr 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 Okay

Natalie

Travelled with family
elevators out so the wait was very long every time. Also, there was a fire alarm pulled at 9am. No announcement if it was an actual fire and the entire building evacuated- and had to return to their rooms with two working elevators. Ruined an entire morning.
Stayed 2 nights in Apr 2024
Response from Tony Hill, General Manager on 7 Apr 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us.Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.Kind regards,Tony HillGeneral Manager

10/10 Excellent

Christopher, Colchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fantastic location. Very friendly staff member at check-in called Anastasia. Rooms are well soundproofed, very comfy beds and a complimentary minibar. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Tony Hill General Manager on 7 Apr 2024
Dear Christopher, On behalf of Anastasia and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 Good

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay, reasonably priced, elevators always full and very small. Enjoyed 2nd floor free bfast daily. Would stay here again!!! Location-Location
Stayed 2 nights in Mar 2024
Response from Tony Hill General Manager on 7 Apr 2024
Dear Yolanda, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

6/10 Okay

Inderpaul

The lift system was terrible, yes they are undergoing an upgrade but two lifts to service the entire hotel isn’t practical
Stayed 3 nights in Mar 2024
Response from Tony Hill General Manager on 6 Apr 2024
Dear Inderpaul, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed. Kind regards,

8/10 Good

Kathleen

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Tony Hill, General Manager on 6 Apr 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four day at Thistle London Marble Arch. The staff was very welcoming and made sure to make our stay very comfortable. The bar/dining is very nice and there is also a little market and little food bakery on site. I will definitely be staying here again if I ever visit London again.
Stayed 4 nights in Mar 2024
Response from Tony Hill on 3 Apr 2024
Dear Kathy, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A really spacious room with all the facilities and a lovely bathroom. Outstanding service at check in - Anastasia was so kind and friendly to our granddaughter.
Stayed 1 night in Apr 2024
Response from Tony Hill on 3 Apr 2024
On behalf of Anastasia and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location. The staff were very nice and the beds were very comfortable. This is a busy hotel but we were not bothered by any noise.
Stayed 1 night in Mar 2024
Response from Tony Hill General Manager on 1 Apr 2024
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Tony Hill General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from Tony Hill General Manager on 31 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

6/10 Okay

Simone

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tony Hill General Manager on 1 Apr 2024
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Tony Hill General Manager

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony Hill General Manager on 31 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really impressed with this hotel, price, size of room, location, staff. I would definitely stay again
Stayed 1 night in Mar 2024
Response from Tony Hill, General Manager on 30 Mar 2024
Dear Lisa, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

2/10 Terrible

Traviss

Response from Tony Hill, General Manager on 30 Mar 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed. Kind regards, Tony Hill General Manager

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony Hill, General Manager on 29 Mar 2024
Dear Ashlyn, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location for lots of sights. The decor is lovely and the rooms very spacious and comfortable. The staff are always willing to help and very friendly. The only downside is both in the breakfast room and the servicing of rooms, there did t seem to be enough staff to complete all the tasks required of them. Would definitely stay again.
Stayed 4 nights in Mar 2024
Response from Tony Hill, General Manager on 27 Mar 2024
Dear Julie, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

4/10 Poor

Siannagh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, could not fault check in, or the check in staff. The room was a good size in a great location but someone entered our room at 8.45am during our stay without ringing the bell - it was a huge invasion of privacy and I still don't know whether it was staff or another hotel guest. Check out wasnt until 11am and surely any housekeeping know when a room has checked out. I've never been more mortified or had such a thing happen during a stay at a hotel.
Stayed 1 night in Mar 2024
Response from Tony Hill on 26 Mar 2024
Dear Siannagh,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Tony Hill General Manager

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near Hyde park and transportation and shopping and dining
Stayed 2 nights in Mar 2024
Response from Tony Hill on 25 Mar 2024
Dear Terri, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Christian, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marble Arch is near Hyde Park, Oxford Circus, and Mayfair. So great restaurants, great shopping, and wonderful walks. But also many homeless refugees sleeping on the streets nearby. Heartbreaking to see but not surprising in a city. 2 of the 4 elevators being upgraded, so can get crowded. Plan to wait for the lift. No laundromat in the building so washes can be very pricey. But complimentary water, soda, and Nespresso in the room.
Stayed 8 nights in Mar 2024
Response from Tony Hill on 25 Mar 2024
Dear Christian, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great staff particularly Anastasia on reception - could not have been more helpful. Would stay again
Stayed 2 nights in Mar 2024
Response from Tony Hill, General Manager on 24 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right off Oxford Street. Great location. Friendly staff, clean room. Serviced daily.
Stayed 6 nights in Mar 2024
Response from Tony Hill on 24 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly, especially front desk associate Zeynep. She went above and beyond to get us a room that was in the higher floors and a bit quieter…as we were so tired from jet lag. The hotel is so conveniently close to public transportation and walkable to distances to sites like Hyde Park, Oxford street, and Selfridges (in 5 mins).
Stayed 6 nights in Mar 2024
Response from Tony Hill on 24 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

6/10 Okay

Anne-Marie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I expected a higher level of customer service for a premium hotel. Check in was clumsy, breakfast was disappointing and despite giving feedback at checkout, I don't feel that it was important to the hotel staff member that I was disappointed in my stay. I wouldn't choose the hotel again.
Stayed 1 night in Mar 2024
Response from Tony Hill on 24 Mar 2024
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Tony Hill General Manager

10/10 Excellent

RAYMOND, LAUGHLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellmen were terrific, hats off to Tony. Reception was quick and easy, knowledgeable Restaurant staff was quick and helped with everything..
Stayed 5 nights in Mar 2024
Response from Tony Hill, General Manager on 19 Mar 2024
On behalf of Tony and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us.I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London.Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony Hill

6/10 Okay

Jarrett

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Tony Hill, General Manager on 19 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us.I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London.Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony Hill

10/10 Excellent

Naila

Travelled with group
Liked: Staff & service, property conditions & facilities
Hotel is in a great location, lots to do in terms of dining and tourist attractions. Cute bars in the area. We (3 adults) stayed in the family room, one bed sofa bed. Room was nice and spacious. Downside was the elevator is slow and it was a long walk to our room from the elevator. One other thing that really bothered me was that we ordered in one night and forgot to request for cutlery, so I called room service for plates and they quoted me $5 pounds just for 3 plates. I think that was a little ridiculous especially after the amount I paid per night at this hotel. Otherwise good location.
Stayed 2 nights in Mar 2024
Response from Tony Hill General Manager on 18 Mar 2024
Dear Naila, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed. Kind regards,

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our birthday weekend stay at the hotel. The twin rooms are massive and on the top floor, so we didn’t have too much noise. A bit of noise from guests arriving late but that’s expected in most hotels you stay of this size. Great staff. However, collecting our bags at the end of the day was a bit of a mess! They need to sort out a better system as we shouldn’t need to go into the luggage hold room to try and find our suitcases out of hundreds in there!
Stayed 2 nights in Mar 2024
Response from Tony Hill General Manager on 17 Mar 2024
Dear Simon, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located in the centre of everything. 2 min walk to the underground and the rooms were clean, spacious and quiet. Breakfast was a great varied selection and there are plenty of other bars and restaurants to chose from in the hotel and the surrounding area.
Stayed 2 nights in Mar 2024
Response from Tony Hill on 12 Mar 2024
Dear Victoria, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Andrew Bastarache

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Located near shopping and restaurants. Near marble arch punks transit station.
Stayed 3 nights in Mar 2024
Response from Thistle Hotel Marble Arch on 11 Mar 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed. Kind regards,

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place location and facilities
Stayed 2 nights in Mar 2024
Response from Tony Hill on 11 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Took me a while to find the coffee but the room was great!
Stayed 3 nights in Mar 2024
Response from Tony Hill on 20 Mar 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Ian

Stayed 1 night in Mar 2024
Response from Tony Hill on 27 Mar 2024
Dear Ian, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice the reception staff were pleasant. Whilst sat in a chair waiting to check in a cleaner came over and said I had marked all the walls with the chair. My chair was not on a wall and I was a little put out by this flippant comment. The room we had was nice - a good size for a standard double for London. Bathroom was good lots of marking where abrasive used on bathroom sink taps, the bath was clean but black around sealant. Room itself was good. Bed was OK very hard but this was personal choice not a fault of the hotel. Not sure I would return but it was fine for the purpose there are much better in London and the area for similar pricing.
Stayed 1 night in Mar 2024
Response from Tony Hill on 3 Mar 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Tony Hill on 23 Feb 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Excellent

Paula

Always a lovely trip whilst at The Thistle? Everyone friendly - home from home!
Stayed 1 night in Feb 2024
Response from Tony Hill on 7 Feb 2024
Thank you very much for taking some of your valuable time to share this wonderful review. I am delighted that your stay with us exceeded your expectations on all fronts and hope to have the pleasure of welcoming you back again. It would be my pleasure to assist you with any future reservation. Kind Regards Tony Hill General Manager

10/10 Excellent

Joanne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities are excellent , we will be back
Stayed 3 nights in Jan 2024
Response from Tony Hill on 1 Feb 2024
Thank you very much for taking some of your valuable time to share this wonderful review. I am delighted that your stay with us exceeded your expectations on all fronts and hope to have the pleasure of welcoming you back again. It would be my pleasure to assist you with any future reservation. Kind Regards Tony Hill General Manager