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Reviews of The Manhattan at Times Square Hotel

4 out of 5
The Manhattan at Times Square Hotel
790 7th Ave, New York, NY

Reviews

5.6
Rating 10 - Excellent. 688 out of 4128 reviews" "
Rating 8 - Good. 634 out of 4128 reviews" "
Rating 6 - Okay. 864 out of 4128 reviews" "
Rating 4 - Poor. 813 out of 4128 reviews" "
Rating 2 - Terrible. 1129 out of 4128 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location! Minutes walk to Times Square, close to restaurants and subway.
Stayed 1 night in Mar 2024

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and run down. The furniture is falling apart, outlets don't work and the carpet had stains
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Jeremy, we appreciate the time you took to leave your feedback. We're truly sorry to learn that you found aspects of the room to be less than satisfactory. Lessons from experiences like yours help us to fine-tune our operations. Be assured we're working steadfastly to ensure our facilities meet and exceed guest expectations. We hope you give us another opportunity to offer a more enjoyable stay in the future.Brendan MoraesManaging Director

6/10 Okay

David, San Diego

Liked: Cleanliness
Disliked: Property conditions & facilities
Large room but very old
Stayed 15 nights in Mar 2024

8/10 Good

Alexis, flint

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Close to many stores and activities. Downside was it was missing soap and shampoo from bathroom. That night they said they'd bring via phone call but did not. The next day I went to the service desk and spoke with them and they sent some up. It was NYE so it was busy... Lots of smoking and toking right next to the doors though. I did not like that. Wish they'd have directed those individuals a few feet away so my kids didn't walk into it or through it to get in and out of the hotel
Stayed 2 nights in Dec 2023

6/10 Okay

Bruce

Disliked: Amenities
Excellent location, rooms mediocre. Staff friendly enough, but service lacking.. Understaffed? In my room, they gave me no bath towel. Nobody answered the phone at service or front desk.
Stayed 1 night in Mar 2024

4/10 Poor

Tejbir

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Tejbir, your recent rating reflects that we didn't fully meet your expectations. Our commitment is to provide an enjoyable experience, and it's clear we fell short. We value your feedback and hope to have the opportunity to serve you better in the future.Brendan MoraesManaging Director

2/10 Terrible

Brittany, clarksville

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Falsely represented on company's website as well as on Expedia. Room was barely small enough width wise to fit the queen bed, and then only long Enough for a walkway into the bathroom. Staff were super rude and arrogant. I kept getting passed from one employee to the next. The manager the first night had promised me one thing, and then the next day another manager said that since no notes were left, that it wouldn't be happening. Renovations to the hotel have only been made on the 19th floor of the building and the main level and lobby. No air conditioning or heat, you just have to crack the window until you're cold, then close them, and reopen again once you are hot. The wait in the line each time for check -in or just to speak to anyone was at minimum 35 mins.
Stayed 2 nights in Mar 2024

4/10 Poor

kema

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was double charged. The rooms are not like the pictures unless you paying for a suite. This is my second time there and this time was the worse. The phone or tv worked. It seems like when you book from a 3rd party you get the worse rooms in the hotel.. last time I was there it was a great experience and I also booked from a 3rd party I’m not sure what happened.
Stayed 1 night in Mar 2024

8/10 Good

Yesika, Del Rio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is Perfect right in Times Square walking distance to everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Namdev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Ronell

Travelled with partner
Liked: Staff & service
It’s was a nice experience
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome thanks for help at front desk
Stayed 1 night in Mar 2024

4/10 Poor

Matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So much noise - can hear everything from adjacent rooms
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Matt, it's regrettable to hear about the disturbances you experienced during your stay. We always aim to provide a quiet and comfortable environment for our guests. Your feedback will be used to identify improvement areas for our guest experiences. The team values your visit and we hope you'll consider us again in the future.Brendan MoraesManaging Director

4/10 Poor

Cuong

Travelled with partner
Disliked: Staff & service
The hvac unit was making noise all night, nasty dirt kept coming up out of the sink while I was using the sink to brush me teeth. Not to mention they didn’t have any toothpaste or toothbrush. So I had to go to cvs at 1am just to brush my teeth.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Cuong, thank you for sharing your recent experience. It's regrettable to learn you encountered issues with the room's amenities, specifically the heating system and the sink. Your feedback regarding personal care essentials is also noted. Next time, feel free to contact our team members at any hour, who would be more than happy to assist you in any way possible. Your comfort is our ultimate goal, and we hope to use your feedback to improve future experiences.Brendan MoraesManaging Director

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Flexible for check out times
Stayed 2 nights in Mar 2024

2/10 Terrible

Retro

Disliked: Amenities
It smelled horrible my bed sheets had stains on them!! The odor was poor and also ac wasn’t working the door man was excellent they tried they’re best to make everyone feel safe
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Retro, it's disappointing to hear that certain aspects of your stay fell short of expectations. The cleanliness and comfort of our accommodations are top priorities, and we're sorry if they were not up to par. Regarding the air conditioning issue, this isn't typical of the experience our guests usually have. On a positive note, we're pleased that you had a good interaction with our doorman. Your feedback will help drive improvements in our service delivery, and we hope for another opportunity to serve you better in the future.Brendan MoraesManaging Director

4/10 Poor

Denys

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property should advise of time line a/c is not operational and at the very list have windows accesibel to open. Property could use major upgrades. The lobby is not a reflections of rooms, beds, hallways, elevators etc. Overall dont think i would come back. The staff was pleasant they can not be foulted by the lack of investment.
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Denys, it's regrettable to read that your stay didn't completely live up to your expectations, especially in regards to the property's amenities and overall appearance. Your feedback is essential for us to understand where improvements may be needed. It's gratifying, however, to hear that our team members made a positive impression. They strive to offer warm and friendly service to all our guests. We hope for a chance to welcome you back and deliver a more satisfying experience.Brendan MoraesManaging Director

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 4 nights in Mar 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
The hotel itself feels a little dated, no fridge, and my first room didn’t have the digital TV connected, but the staff brought us to a different room. Overall experience was good. Stayed only 1 night.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very calm and beautiful property
Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in line is long. Bathroom had hair on the walls and the shower did not drain. The shower lining was not sticking and felt like you were standing on a large water bubble. Our all extremely outdated.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Lisa, we're disappointed to read about your recent experience. Our team always strives to offer top-notch service and it's regrettable that your check-in process seemed prolonged. It's concerning to hear about the cleanliness of your bathroom and the issues with the shower. Furthermore, we understand your comments about the dated decor. We take feedback seriously and, rest assured, your comments are being utilized for improvements. Thank you for alerting us to these matters.Brendan MoraesManaging Director

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a BS hotel and service. They are near Timesquare and they can get away with it. The worst experience in almost 2 decades since i come to NYC
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Adrian, we sincerely regret to hear that your recent stay didn't meet your standards. Being located in a bustling area, such as Times Square, we strive to offer an exceptional experience. We deeply apologize if your visit reflected otherwise. We appreciate your long-standing visits to NYC, and we'd be grateful for the opportunity to improve your opinion of our hotel. Your feedback is vital and will be shared with our team to positively shape future guest experiences.Brendan MoraesManaging Director

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 3 nights in Mar 2024

2/10 Terrible

Lianna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Purchased a room with a balcony and it was not available. The pictures were not representative of the room and staff was very slow.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Lianna, it's disappointing to read about your experience. We always aim to clearly display room features and availability, and we're sorry if this was not the case. We acknowledge your comment regarding our team members' pace and we're focused on continually improving this aspect. We appreciate your feedback and hope to have another chance to provide a better stay experience in the future.Brendan MoraesManaging Director

2/10 Terrible

Sahanna

Liked: Cleanliness
I book the penthouse when i got rhere i was told i book two double rooms i told the lady i order the penthouse we went back and forth for 5 min then she said we had to switch your room i aak why she said they just had to do it i was very mad i wanted my son to experience staying in a penthouse for his birthday i ask to speak to a manager i was told it was a leak i believe i was lied to because i got it so cheap through the app that they gave ut away to someone who paid full price was told by one of the employees the rooms were small and horrible my heat wouldn't cut off the bed was comfortable glad i was only staying 1 nite
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Sahanna, we regret to hear your experience didn't match your expectations. Our sincere apologies for any confusion related to your booking. We strive to get things right for our guests and it appears in this case, something went wrong. Our team members usually go the extra mile to ensure your stay is perfect, and we can assure you every guest is equally important to us, regardless of what room rate they may be paying. We're also sorry to hear about your issue with room temperature control. For any future stays, our team is readily available to help rectify such issues promptly. We hope you consider giving us another chance to serve you better in the future.Brendan MoraesManaging Director

10/10 Excellent

Annel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A dos calles de time square, 5 min de central park accesible a todo comida shows etc muy cómodo.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tung

Liked: Staff & service, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Mar 2024

6/10 Okay

Johan Alberto Guzman

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room pics use too much photoshop, old furniture, bathroom clean but everything looks and felt old, carpet on the aisle was very worn, not as expected with descriptions.

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Nik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sadly the room We got was in a very run down portion of the hotel with banged up walls, dingy carpet, leaking bathtub which has water and mold underneath it.
Stayed 3 nights in Mar 2024

4/10 Poor

War

Disliked: Property conditions & facilities
no hot water and the key card broke 3 times
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
War, it's regrettable to learn about the issues you experienced concerning the water temperature and repeated problems with your key card. We strive to ensure our guests have all amenities working optimally. We appreciate this feedback greatly as it assists us in improving. Our team members are available around the clock to address any concerns. We hope to have another chance to better serve you in the future.Brendan MoraesManaging Director

8/10 Good

christian

Liked: Staff & service, property conditions & facilities
It's a bit old style but staff was excellent....just think it's time for an upgrade specifically in midtown new york
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff was nice enough. The room was clean but in poor condition. Peeling wallpaper, exposed phone jack wires, cracked cheap lampshades, thin bedding that kept popping off the bed. It was pretty cheap rate and now I know why.
Stayed 1 night in Mar 2024

8/10 Good

reymond

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but fixtures are outdated. Carpet is worn and looked dirty. the room in front of me had a couple fighting and the one beside me were discussing so loud that I could here every word said. reception was jammed. The turn around of clients was so slow as in so slow. There were 4 computers up front but only 1 or 2 were working. if you want a roof for a night then it's ok. But if you look for pleasant stay then look for somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

Love

Stayed 1 night in Mar 2024

2/10 Terrible

Rebecca, Clinton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not the room I booked; front desk said oh well, you booked thru 3rd party and this room is on one of two floors being renovated so your outta luck unless you want to pay for a pricier room; it didn’t matter that the site didn’t suggest that it could be getting worked on; it is the grossest yellowest room I’ve ever stayed in; and that was after waiting in line for 45 min to check in & trying to call the hotel prior to arrival to find out about parking was futile it just rang and rang endlessly
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Rebecca, we regret to hear about the difficulties you encountered during your stay, especially regarding the room allocation and the prolonged wait at check-in. Our team members should provide efficient service and clear communication about ongoing renovations. We also acknowledge the importance of prompt responses to phone inquiries, and we will work to ensure this improves. Please know your feedback is crucial to help us make necessary improvements. Thank you for taking the time to share your experience.Brendan MoraesManaging Director

6/10 Okay

Megan

Travelled with partner
Likes: - Efficient elevators - Price (via Expedia) - Close to Broadway theaters - Safety and staff friendliness - Easy to find via walking/driving - Could control the heat in the room - Water bottle filling station near room Dislikes: - Daily service; half of the dirty towels/wash cloths were removed and no replacements were left. Had to request more and then received an excessive amount considering we were checking out the next day. Other half of the dirty towels/wash cloths were still in the room after getting left new ones. - Shower; there was water build up underneath the shower floor lining, this made the shower floor feel like standing on a waterbed. Thankfully there was no reverse leaking. We would have talked to the front desk if the water under the lining came back out. - Window curtains; not fully attached on the left and right edges letting lights from the city shine through at night. Was able to re-hook the right side, but when attempting the left saw the hook was broken off and they had used a bobby pin to attempt to re-attach the curtain. - Furniture; only one nightstand. Had to slide the desk in the room way over to reach from my side of the bed. This was necessary to have closer access to an outlet to charge my phone and a nearby surface for my glasses when I went to sleep. The power bar was attached onto the back side of the desk. Overall thoughts: - May have overpaid, but was the best/cheapest close to theaters. Would stay again unless better was found.
Stayed 4 nights in Feb 2024

6/10 Okay

Alixandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms look nothing at all like the pictures. They were basically ten equivalent of the “landlord special.” The shower was so slow to drain so when showering you’re standing in a puddle of water that is continuously rising. The AC didn’t work. The tv barely worked, only a few channels would have strong enough signal to stay on. On the positive side- the staff was very friendly, the lobby was nice. I loved the location. And the house keeping were so thorough and did a great job. The location was perfect for Times Square and a short walking distance to everything.
Stayed 3 nights in Mar 2024

4/10 Poor

Darrell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful clean hotel, i love that it's pet friendly..great food...what i didn't like was when checking in the lady at the front desk was very rude.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Darrell, it's great to hear that you enjoyed our pet-friendly facilities, cleanliness, and food offerings. We regret, however, that your interaction at check-in did not match our usual standards of service. We take such matters very seriously and will ensure our team members are reminded about the importance of providing the warm, friendly service we pride ourselves on. Thank you for telling us about your experience.Brendan MoraesManaging Director

2/10 Terrible

jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
this hotel is so grunge, dumpster chic. It’s like, why stay at a nice hotel when you can stay in a cute little termite hostel? Peeling wall paper, a broken faucet, and a filthy tub, are all wonderful accents that would make any filthy rat dweller feel at home. Can’t wait to find out I got emphysema from breathing in the asbestos and black mold that no doubt lined the ceiling. And if you’re traveling to NYC for the vibrant social life, look no further. The wonderful staff fill the hallways with conversation and loud bumping in the wee hours of the morning. I mean, this is the city that never sleeps, right? And speaking of not sleeping, no need to set an alarm, the cleaning crew will burst into your room early in the morning to let you know you’re gonna miss your check out time that’s 5 hours away. Was it the best experience? No. But at least it was really expensive.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Jenny, we regret to hear your stay didn't go as expected. Nothing is more important than the overall comfort and satisfaction of our guests. Your descriptions of certain aspects of your room and interaction with our team members do not reflect the high standards we strive to uphold. In addition, we always aim to communicate clearly about housekeeping routines to avoid any inconveniences. We genuinely appreciate your feedback and welcome another opportunity to deliver you a much more satisfying experience in the future.Brendan MoraesManaging Director

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
We appreciate your feedback, Jake.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Brendan MoraesManaging Director

2/10 Terrible

Destiny

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I finally was able to check in, they didn’t have the room I booked available so they downgraded me to a standard. When I finally was able to get in the room because the key wasn’t working, the pictures on the website are deceiving. The hallways are so outdated that it looks haunted. The room itself looks like it’s stuck in the 1960s. Horrible experience
Stayed 1 night in Mar 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Nicole

Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, great location, room was good - had a few quirks with the sink (leaky water knobs, some molding was coming off in bathtub)
Stayed 2 nights in Feb 2024

2/10 Terrible

Omar

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
We appreciate your feedback, Omar.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.Brendan MoraesManaging Director

6/10 Okay

Jered

Travelled with partner
Liked: Cleanliness, staff & service
Walls are extremely thin, the elevator all the way down the hall would wake us up every time it was used.
Stayed 1 night in Feb 2024

8/10 Good

Xiaoyenan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024