Outdoor pool

Reviews of Disney's Hollywood Hotel

4 out of 5
Disney's Hollywood Hotel
Hong Kong Disneyland Resort, Lantau

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1010 reviews" "
Rating 8 - Good. 373 out of 1010 reviews" "
Rating 6 - Okay. 80 out of 1010 reviews" "
Rating 4 - Poor. 22 out of 1010 reviews" "
Rating 2 - Terrible. 11 out of 1010 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
it was a lovely hotel. Just sad we dont get to enjoy the hotel, mostly because we stayed there for the purpose of going to disneyland and to be able to rest for a while so we can come back at watch fireworks but due to the heat and crowded situation in disneyland pretty much exhausted us that we just needed to rest in the room and used it as a sleeping place.. overall, it was a good place, very easy to go to disney park.. lovely staff.
Stayed 1 night in Mar 2024

10/10 Excellent

margarita, Hercules

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Kuan Liang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Maoyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tiong Aun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall wonderful experience. Watched fireworks every night at 9.30pm from Disneyland from hotel room. Staff service was excellent, and property is well maintained. Only negative was dining was expensive in hotel and not many options around area. But overall still an excellent place to stay Thank you Disney - hollywood hotel staff. Please keep up the good work!
Stayed 6 nights in Dec 2023

8/10 Good

Jose Alvin, Quezon City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Double beds. Good for 4 pax. Reasonable room rates.
Stayed 3 nights in Dec 2023

10/10 Excellent

Evon Hui Gek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Nice hotel, clean n bright. Room is spacious. We can go to nearby hotel for food n games room. Love that flexibility
Stayed 3 nights in Dec 2023

10/10 Excellent

Daven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay👍👍👍
Stayed 1 night in Dec 2023

6/10 Okay

Wei Ping

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Simon Peng Kuan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok for budget travellers. Buffet standards dropped, very expensive for the price. Food didn't seem as fresh. Buffet at Disney Explorer Lodge seems much better.
Stayed 2 nights in Dec 2023

10/10 Excellent

Natcha, Samutprakarn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facility are good and ice maker machine is kids favorite!
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricy breakfast
Rooms are cozy and clean. Breakfast spread could be better for the amount charged.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location was superb. short distance from disneyland park after a long day. A little disappointed in lack of dining options, especially at night.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alejandro, Honolulu

Stayed 3 nights in Dec 2023

10/10 Excellent

Siew Ching Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Amirudin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Nice
Comfortable large rooms and large twin beds. Hotel receptionist was very polite, kind and helpful. Lived up to the standards of the 'Disney' brand. I will stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Gareth

Stayed 3 nights in Nov 2023

8/10 Good

Parita Ramniklal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Rachel

Stayed 3 nights in Oct 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Enrique Faustino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Prasanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option to stay near HK Disney
Great property, amenities, rooms, service. Extremely useful shuttle service to disneyland park.
Stayed 2 nights in Oct 2023

6/10 Okay

Mitz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was very nice and clean but the staff were rude. We were asking where the pool was and they were upset that we asked and told us that they’re very busy.
Stayed 2 nights in Oct 2023

8/10 Good

KIAN GUAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and super friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
We had a hard time understanding the staffs.
Stayed 3 nights in Oct 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Hollywood Hotel. Our cases got lost on the way so arrived with no luggage, staff super helpful to help locate it and delivered to our room. My mum required a wheelchair during our stay and staff were so helpful with this letting us hire from the hotel so she didn’t have to walk to/from the park. We had reservations at the other Disney hotel Restaurants on property and the bell desk arranged staff to take us up instead of walking which was very much appreciated. The remodel of the lobby and restaurants has been done exquisitely and I can’t recommend the hotel and it’s staff highly enough.
Stayed 8 nights in Sep 2023

10/10 Excellent

zidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit luxurious hence the price. Lovely decor throughout. I wish there were cheaper breakfast options. We did not want to spend almost £100 on breakfast buffet for 2 adults and 1 child.
Stayed 1 night in Aug 2023

10/10 Excellent

Jianguang

Stayed 1 night in Aug 2023

10/10 Excellent

Lee

Stayed 1 night in Aug 2023

10/10 Excellent

kornnisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for little child came come back to hotel take a nap
Stayed 2 nights in Aug 2023

10/10 Excellent

Maria Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family were so happy with their trip. They were satisfied and planning to have another trip.
Stayed 3 nights in Aug 2023

10/10 Excellent

Asuncion

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good feeling for us because our first time to visit to your hotel. Something to remember the foods and staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Yajitra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt at home. Housekeeping, especially Angel from Nepal, is fantastic. Option to have some cup noodles and sandwiches incase you missed the restaurants' opening time.
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria Christina

Stayed 1 night in Aug 2023

8/10 Good

John, Boone

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Guest Service Manager on 5 Mar 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager, Hotel Operations Hong Kong Disneyland Resort

10/10 Excellent

Andy, Toronto, Canada

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Room is clean. Staff are friendly.
Stayed 2 nights in Jan 2020
Response from Guest Service Manager on 16 Feb 2020
Dear Andy, Thank you for your awesome 5 Star Review! We appreciate your feedback regarding our Cast Members and facilities, and we are happy to hear you had a great overall stay with us! We look forward to your next trip to the Resort! Best Regards, Michael Lock Senior Manager, Hotel Operations Hong Kong Disneyland Resort

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Service Manager on 16 Feb 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager, Hotel Operations Hong Kong Disneyland Resort

10/10 Excellent

Colleen, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay! love the place and staff. will stay here next time.
Stayed 2 nights in Jan 2020
Response from Guest Service Manager on 16 Feb 2020
Dear Colleen, Thank you for your awesome 5 Star Review! We appreciate your feedback regarding our Cast Members and facilities, and we are happy to hear you had a great overall stay with us! We look forward to your next trip to the Resort! Best Regards, Michael Lock Senior Manager, Hotel Operations Hong Kong Disneyland Resort

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Karen Lau on 21 Jan 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager

10/10 Excellent

Customer, Fort Worth, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the price of food at the hotels. VERY pricey even by Disney standards.
Stayed 1 night in Jan 2020
Response from Karen Lau on 21 Jan 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us. We are constantly striving to improve and ensure each of our Guests has the best possible stay and your input will be shared with our team internally. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager

8/10 Good

Julie

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Silver on 16 Jan 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money Stay is enjoyable Love the environment of the hotel Only draw back the room size is not as big as I thought however sea view is excellent Overall stay is excellent I am very happy of my choice of hotel what I pay for
Stayed 1 night in Jan 2020
Response from Guest Service Manager on 13 Jan 2020
Dear Valuable Guest, We appreciate you taking the time to share your feedback with us about your stay at the Resort, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We shall share this experience with our team to ensure this is improved upon for the future. We hope to welcome you and your family back again in the future. Best Regards, Michael Lock Senior Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.. up to Disney standards. Only problem is that only 1 restaurant was open and quite expensive buffet breakfast ($120 USD) for family of 4!
Stayed 1 night in Jan 2020
Response from Guest Service Manager on 11 Jan 2020
Dear Valuable Guest, We appreciate you taking the time to share your feedback with us about your stay at the Resort, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We shall share this experience with our team to ensure this is improved upon for the future. We hope to welcome you and your family back again in the future. Best Regards, Michael Lock Senior Manager

10/10 Excellent

Ivy, Sydney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed at several Disney Hotels but this is the most well cost-performance hotel. The reception can get crowded at check in time. The room is clean, amenity is good. The staffs are very friendly. The piano pool was superb! Not too clouded and safety guards are always on duty. The restaurants are bit pricy but it is not only for this hotel but also for all the areas in Disney resort. Free bottled water for the number of the guests everyday was a bonus. A highlight of the hotel is Mickey and Disney designed statue, picture, amenities everywhere. I cannot forget to mention that Goffy was roaming around at the lobby to greet you! We will definately come back :)
Stayed 3 nights in Jul 2019
Response from Carmen on 8 Jan 2020
Dear Ivy, We appreciate your kind feedback about your stay with us, and we are so glad to hear you enjoyed your time here at Hong Kong Disneyland. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager

8/10 Good

Hio Meng

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It sort of isolated from amny thing as you have to travel to hong kong for more selection.
Stayed 3 nights in Dec 2019
Response from Carmen on 8 Jan 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us. We are constantly striving to improve and ensure each of our Guests has the best possible stay and your input will be shared with our team internally. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
A really nice hotel. Our room was comfortable and very clean. Made our trip to Disneyland easy with the free shuttles. A few small glitches with the staff but management was quick to help us out.
Stayed 1 night in Jan 2020
Response from Carmen on 7 Jan 2020
Dear Valuable Guest, We appreciate your kind feedback about your stay with us. We are constantly striving to improve and ensure each of our Guests has the best possible stay and your input will be shared with our team internally. We hope to welcome you back again soon! Best Regards, Michael Lock Senior Manager