Breakfast and dinner served

Reviews of The Westin Langkawi Resort & Spa

5 out of 5
The Westin Langkawi Resort & Spa
Jalan Pantai Dato Syed Omar, Langkawi, Kedah

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1004 reviews" "
Rating 8 - Good. 300 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness
Was a nice base for a weekend away. Overall, The properly is quite dated and in need of an update. Would suggest the hotel to rename the “Garden View Rooms” as the grounds outside are scorched/dead: which is quite disappointing. The bed is extremely comfortable. The room design, like the hotel, is dated - and the same goes for the gym (well equipped but dated). The breakfast and evening buffet offers a good selection and it was a nice touch to offer Brut at breakfast for guests to enjoy mimosa. For special dinner occasions suggest to walk along the beach to Kayu Puti of St Regis Hotel - which also has a nicer bar for cocktails at Sunset with no reservations required. For F&B and spa at the Westin - prices are international rates. There is a100RM corking fee at Tide restaurant - so guests can take advantage of the better wines available at the local supermarket just a few mins drive away and save considerably at the same time. Grab taxi and food is super easy to / from the hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Natasha Joanne Trewman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds (swimming pool facing the sea) and spacious, clean rooms. Only thing that let this place down is the food & sometimes service - expected more for a 5 star
Stayed 4 nights in Mar 2024

2/10 Terrible

phillip, Gardena

Disliked: Staff & service
This property shows 5 star hotel. But customer service and only the reception staff is 1 star. I had worth experience with check i and check out with reception
Stayed 4 nights in Mar 2024

10/10 Excellent

JOHN, corona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with amazing views, very helpful and polite staff and plenty of delicious food
Stayed 4 nights in Feb 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed hotel. Lovely gardens, pools and sea views. Tide restaurant particularly good. No service around pool for eats or drinks. Poor service in Breeze lounge. Good location for ferry.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rhydian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and stunning scenery,staff friendly and helpful
Stayed 5 nights in Feb 2024

2/10 Terrible

Suleiman

Travelled with family
Disliked: Cleanliness
I have visited more than 40 countries and stayed in more than 100 5 star hotels and I assure you this is the worst ever First of all the staff is not helpful and the management don’t care (you have to ask them several times to get things done even very basic things such as changing towels or getting a cup of tea) Secondly, rooms are not clean (dirty towels and blankets..) Third the breakfast is really poor and the service is very poor Overall we have wasted 5 nights asking for clean blankets and hot milk for the kids
Stayed 5 nights in Jan 2024

8/10 Good

Liliya, Lantana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, Beautiful view. Nice swimming bar and swimming pools. The rooms could to be updated.
Stayed 3 nights in Dec 2023

8/10 Good

Yit Meng

Travelled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

Parag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dharmalingam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing restaurant and nice peoples serving with big smiles 😃 all times.
Stayed 3 nights in Dec 2023

8/10 Good

sinivasan

Stayed 3 nights in Nov 2023

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with great staff. Right on the beach on a gorgeous bay, so tranquil. Lovely to be able to walk to the St Regis next door too for some drinks and dinner too. Would totally recommend this hotel.
Stayed 4 nights in Oct 2023

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location but the property is a bit tired
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel here... It is worth it
The trip and the room exceeded my expectations... Yes it was a suite but, the staff was very helpful and attentive. Will visit again....
Stayed 4 nights in Oct 2023

8/10 Good

Apoorva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Bhairavi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacay choice for a family
Westin Langkawi is a beautiful property. Perfect setting for a lovely relaxing vacation with the family. We had a wonderful couple of days...the staff is friendly and helpful, the breakfast spread is amazing and the spa services are world class. Can't wait to come back!
Stayed 2 nights in Oct 2023

10/10 Excellent

Victoria, Pinner

Travelled with family
Liked: Staff & service, property conditions & facilities
Amazing quiet location and the views are spectacular. The staff were all so accommodating and professional. Great breakfast. Highly recommend.
Stayed 4 nights in Oct 2023

10/10 Excellent

SU TINT

Stayed 2 nights in Sep 2023

10/10 Excellent

Nadia, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back
Stayed 3 nights in Sep 2023

10/10 Excellent

Saw Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful.
Stayed 5 nights in Sep 2023

10/10 Excellent

Ellyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to extend our thanks to your staff specially Shauqi and all the staffs that attended to us during our stay. It has been an amazing stay throughout our 3 nights stay. Place was beautiful and cosy but abit too big for family of 5 who are still below age 10. Overall i love the bathtub villa, the breakfast, the pool and everything. Will definitely come back to Westin Langkawi!! Thank you for making our anniversary trip a memorable one.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dayang Norasmah

Stayed 4 nights in Aug 2023

8/10 Good

Louis Ka Sun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet area with good on site facilities. Beach is OK for sands are not as soft and white. Room that I stay in is a bit old and some of the plugs seems not working. Bath room had bit and piece missing like handle from the shower cubical, roll curtain next to the bath window are missing.
Stayed 3 nights in Aug 2023

10/10 Excellent

Muhammad Noor Rashid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Aug 2023

10/10 Excellent

Abdul Razak

Liked: Cleanliness, staff & service, property conditions & facilities
The place n breakfast
Stayed 4 nights in Jul 2023

6/10 Okay

Maruti

Stayed 3 nights in Jul 2023

10/10 Excellent

Susan

Travelled with group
Liked: Staff & service
If you want a quick weekend getaway, in a quiet, self-container resort, this will tick all the boxes. 1/2 hour drive from the airport, excellent staff, great food and service (many items not on the menu were prepared on request). We thoroughly enjoyed our stay. Thank you!
Stayed 2 nights in Jul 2023

10/10 Excellent

Yoshiki

Stayed 3 nights in Jun 2023

10/10 Excellent

Meow Sim

Stayed 4 nights in May 2023

10/10 Excellent

Roslina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Mohit

Liked: Cleanliness
The hotel needs renovation. The rooms and infra is ageing. The breakfast, lunch and dinner menus are very limited and not what’s expected at this price.
Stayed 2 nights in May 2023

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Westin is excellent. The beach, the pools, the surrounding area are all very beautiful and peaceful. All staff members we encountered were very nice and clearly wanted to make our visit enjoyable. However, the hotel itself is nice but not great. The first room we were in had a broken shower door and other maintenance issues. Once we told the front desk they immediately moved us to a new room without any fuss. The food was good but not great especially for the price.
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day stay at the Westin
A fun, relaxing stay at the Westin. Nicely tucked away on the island and about a 25min walk to St Regis Hotel. Plenty of natural wildlife in the area. Hotel check-in team and concierge team are attentive and helpful. We used the main pool and adult pool, as well as the lounges down at the beach. Inconsistency with hotel policy on a day to day/person to person basis. One day the ladies were able to use the pool towel to cover up when heading back to their room, as it was required when walking through the lobby. Next day, they were asked to return as it was OK and not considered disrespectful. Did not eat at the hotel, and explored Kuah town which had night markets for Ramadan. There is a large supermarket (called Billion dollar) for basic essentials, fruits/veg, snacks which is about a 20-25min walk. There are food & cafe options at Jetty Point, 15-20min walk. Hotel staff suggested using Grab (their Uber version) for cheaper taxi rates. Would stay again and perhaps avoid the Ramadan period, as most restaurants/stores are closed all day.
Stayed 4 nights in Apr 2023

10/10 Excellent

Phanish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

PANDEY

Stayed 4 nights in Apr 2023

10/10 Excellent

Wen-Ta

Stayed 1 night in Mar 2023

8/10 Good

Liesl

Stayed 3 nights in Mar 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked a few nights at The Westin Langkawi after 10 days exploring other parts of Malaysia on a self-drive basis. We left our hire car at Penang International Airport and took a short flight to the island. This hotel was the perfect end to a glorious holiday. The food was fabulous (add on the breakfast it’s worth it), the facilities were excellent and the whole place had a good relaxed vibe so we felt very rested by the end of our stay. We used the gym which was well equipped and obviously we swam. The large infinity pool was quiet and was wonderful to swim in - it had the most wonderful view! Note that the sea is no good for swimming though as there is no depth! I would recommend taking a trip out if you want to swim in the sea - we went on a jet ski tour which was enjoyable if you like that kind of thing. The sunsets were pretty special here. Take a walk round the gardens at the end of the day and there’s plenty of wildlife to see (guaranteed I’d say). There were many Oriental Pied Hornbills (very cute) and we also spotted Bee-eaters, a Whistling Thrush, a pretty Pink-necked Green Pigeon and various other birds. There are troops of dusky leaf monkeys and long-tailed macaques around the gardens too. The beds were super comfy, we were upgraded to a garden view room and there was plenty of space. The room had a great shower but also a separate bath. Overall a fantastic hotel - it’s a long way to go but we could be tempted to return one day!
Stayed 4 nights in Feb 2023

6/10 Okay

Kah Kay

Travelled with group
Two bedroom villa
Booked a one bedroom villa. Upon checkin, I was informed that one bedroom villas were not available and was upgraded to a two bedroom villa. However, the two bedroom villa was not directly facing the sea unlike the one bedroom villas which I had originally booked. Checkin staff did not take the initiative to keep our luggage and I had to ask the concierge myself. When the villa was finally ready, there were some problems with the villa 6009: - one of the bathtub sink stopper was not functioning. Called maintenance to fix it but to no avail - TV channels were not working - poor or weak signal. Only YouTube and Netflix were working - some of the wallpaper were peeling off - pool was in the process of being refilled There were some positive points: - the buggy service was prompt and arrived within 5 minutes of calling - buffet breakfast at Taste was sumptuous with a variety of Western, Malaysian and Japanese items to choose from In general, the Westin fell short of my expectations as a 5-star luxury resort for the price paid for the villa.
Pool area and cabana
Pool
Bathroom
Dining room
Stayed 2 nights in Jan 2023

2/10 Terrible

Katsuma

8/10 Good

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Ricky

Liked: Cleanliness, amenities, property conditions & facilities
Nice property and I like the amenities

10/10 Excellent

Sanjay K

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for quiet and peaceful time. Place looks and feels a bit dated but the service, people, pool area and food is still fantastic! A great place to get away from busy city life.
Stayed 3 nights in Oct 2022

2/10 Terrible

Muhammad Hassen Raza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property agreed to a complimentary room upgrade (subject to availability upon checking in). Then upon checking in they refused and indicated that I need to pay extra. The property is outdated and in serious need of a revamp. For the prestigious name, it was very disappointing. There is much better value for money in langkhawi then this property.
Stayed 2 nights in Oct 2022

6/10 Okay

Nuruzzaman Bin

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice resort but it’s bit old, room was good
Stayed 3 nights in Nov 2022

10/10 Excellent

Gaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a relaxing atmosphere with very friendly staff and service.

10/10 Excellent

musmina, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
perfect vaca-tropical atmosphere impeccable team of employees- warm, profesisonal attentive- end to end service. quintessential breakfast staple- nasi lemak ideal night therapy -in house entertainment - fuNkCoustics
Stayed 3 nights in Oct 2022

10/10 Excellent

Mounzer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place machalla
Stayed 3 nights in Oct 2022