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Reviews of Shell Out Cenang Beach Resort

2 out of 5
Shell Out Cenang Beach Resort
Lot 2599, Jalan Pantai Cenang, Mukim Kedawang, Langkawi, Kedah

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 125 reviews" "
Rating 8 - Good. 51 out of 125 reviews" "
Rating 6 - Okay. 19 out of 125 reviews" "
Rating 4 - Poor. 10 out of 125 reviews" "
Rating 2 - Terrible. 5 out of 125 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hui Eng

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible, there were ants everywhere and when we told the reception they told us that they couldn’t change rooms unless we paid 400RM extra. They sent someone to use ant spray and made the room smell of ant fumes, we had to check out and book another hotel. The bathroom also had a ton of ants, and the shower head was mouldy. It didn’t look like they had cleaned the room before we used it, there was still hair and sand everywhere.
Stayed 2 nights in Feb 2024

8/10 Good

kevin

Liked: Staff & service
Good location, no pool loungers or chairs.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poor value for money
Very basic room. Bed was incredibly uncomfortable - the bed springs were barely covered. Pillows were incredibly hard. Towels very thin ... Building works during the day and pool was very run down. Extremely poor value for money. On a positive note, the location is great.
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

nurul wahida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient!
Enjoyed the convenience of doorstep parking. Saves a lot of time going in and out! Location is Perfect! 5 Minutes walk to Duty Free Shops, Beach & Mall! However water pressure was low, and no room phone to call the lobby. Could be better.
Stayed 1 night in Oct 2021

10/10 Excellent

Nurul Fatin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Hafizul Hakim

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice and comfy
There's a baby cockroach in the water heater. The fridge looks old and dirty
Stayed 2 nights in Feb 2020

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Feb 2020

8/10 Good

Eva, Victoria Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. The accommodation itself was generally clean and comfortable but walls could do with a clean or new paintjob. Breakfast included was good but I preferred the vegetarian option. LOVED LOVED the air conditioning in the room. The pool was lovely but as an older tourist with a minor disability a safety handrail to get in and out of the pool would have made my experience more pleasurable and safer. The water pressure in the shower was very poor as only getting droplets from shower head and management stated this was due to lack of rain. Overall, very happy with the hotel and cost.
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Aircond not cold, water heater supply slow....
Stayed 2 nights in Jan 2020

10/10 Excellent

Noriani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY but..
Great Location!!! walking distance to the Cenang Beach for sunset View, Night Market, Malls, eateries, Shopping!!! Jammed Packed activities.. Only setback was the bfast set, mouldy toast and DND door signage was not in place thus they accessed the room during our absence for cleaning..
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

10/10 Excellent

khairudin

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

PK, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Toiletries in terms of shower foam and shampoo has to be separated. Watchable TV channels aren't there. Local channels which we don't watch. Other than that, It's a good place to stay. Clean, friendly and polite staffs and somewhat peaceful.
Stayed 3 nights in Oct 2019

8/10 Good

UTHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not recommended one
In bathroom spray did not work. toilet was not in usable condition. reception isn't available for 24Hrs, looted my money in thename of deposit & never returned. I wont recommend this to my friends.
Stayed 2 nights in Sep 2019

10/10 Excellent

Ahsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location, 1 min walk from Pantai chanag beach
Amazing
Stayed 4 nights in Sep 2019

8/10 Good

Roslina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom shower water flow is too slow. Hope to see improvement
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleaner staffs were very friendly.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location is good
Stayed 2 nights in Aug 2019

8/10 Good

Ravathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Really good. My family enjoy our stay at the resort and the location is good.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good hotel. Bring insect repellents.
Plus: The area is great near eateries and tour booths. Near to the beach. Room and A/C is good. Good value. Friendly staff. Prompt housekeeping. Minus: Poor wifi. Water pressure in toilet is low. Lots of mosquitoes.
Stayed 3 nights in Jul 2019

10/10 Excellent

Arshad Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really amazing . Had the best time of my life. Stay the same.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Having a table and chair outside the room and its near to the beach
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked family room for 4 person. Room and toilet are clean. Hotel provide free breakfast. Hotel just opposite cenang beach. Many shops and amenities around the area so is good especially travelling with family. It would be nice if hotel can place a water hose somewhere near the room for people to wash their feet before entering the room
Stayed 3 nights in Jun 2019

8/10 Good

Nurul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money
Stayed 2 nights in Jun 2019

2/10 Terrible

Sasitharan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CHECK OUT TIME SUPPOSE TO BE 3PM BUT WE CHECKED IN AT 4 PM SINCE THE ROOM NOT READY!! WAITED 1 HOUR AND THE ROOM STILL DIRTY. A LOT OF DUST. WATER HEATER NOZZLE HOLDER BROKEN.USED BED-SHEETS. PARKING NOT AVAILABLE.SHARE SAME PARKING WITH RESTAURANTS AND OTHER HOTEL.LACK OF STAFF. WASN'T A PLEASURABLE STAY AT ALL.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and near to the beach
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Adleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's central location, within walking distance to shops, malls, cafes and restaurants. A few minutes walk to underwater world. The Cenang beach which is suitable for even young children to swim is 3 - 5 minutes walk across the road. The property has a swimming pool but too small. 4 of us stayed for 5 nights and they gave us complimentary bottled water, sachets of nescafe and tea throughout our stay. Towels were also provided. Complimentary breakfast was also given everyday but only for 3 so we had to pay RM10 for the 4th person. We asked if we could combine 2 days breakfast voucher for 1 day of breakfast but not allowed citing breakfast was complimentary. This does not make sense since we were not asking for additional breakfast but simply wanting to combine 2 days breakfast vouchers. Breakfast consisted of 1 slice of bread, butter, jam, scrambled egg and baked beans. My 3 kids do not like baked beans so we told them that and they replaced the baked beans with 1 more slice of bed. Overall stay was excellent. We hope to return by end of this year. We arrived at Langkawi airport about 8am so we went straight to Shell Out hoping we could check in early eventhough the official check in time was 3pm. However there was no room available that early, so we left our luggage at the property and walked to underwater world. Just before noon, the property called saying the room was available for us. It was kind of them to let us check in at noon. The staff at the reception was friendly.
Stayed 5 nights in Apr 2019

8/10 Good

AlexanderNg, Penang, my

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice location which only walking distance to shop lot and beach.
Stayed 2 nights in Mar 2019

8/10 Good

A.Fahmi, Bangi, Selangor. MY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio room is spacious. Free internet wifi. Swimming pool. Within walking distance to the nearest restaurant and shops including Mall in Cenang area. Parking is easy. Beach also within walking distance. Pleasant & clean environment.
Stayed 2 nights in Mar 2019

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants everywhere
Resort was as expected, pool area wasnt great. Front office staff were really helpful. Bad things... there were ants throughout my Bed and in the bathroom (have videos). After I moved rooms after the first night, the bathroom in the second bedroom had ants crawling out of the sink. Rooms701/702 I spoke to the hotel general Manager and requested a refund and he said he would get in touch with Hotels.com... as of three days later, they have not...
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Water supply poor
Stayed 3 nights in Mar 2019

8/10 Good

Katrin

Liked: Staff & service
Good place for short stay
The hotel is very close to shop and the beach. Room was big enough and everything we'r needed. Air conditioning was not great but did the job for one night. Bathroom was hot all the time though. Breakfast wad quite small so we needed another snack after. Overall it was good for what we paid.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hated the room. Bathroom had no proper shower and room was unclean
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
This was a terrible stay at Shell Out. The first room we entered was filthy, with hair and dust on the floor - it looked like it hadn't been cleaned at all, even though the bed was made up etc. I asked immediately to cha
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Marieve

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to eateries and shopping
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Wifi cannot use at all. No safe box.
Stayed 4 nights in Feb 2019