- Disliked: Cleanliness, staff & service, property conditions & facilities
This property is a prime example of expectation vs. reality. Based upon their overview, all looks great, amazing even. However once you check-in, the reality sets in. Their motto is let us “manja” (pamper) you - which I should’ve know, if it’s posted everywhere, it won’t be true. I think this could be a good family spot for a bargain hotel. Be careful of the food though. We were served raw chicken satay. This was not our first stop in Malaysia however after eating here for the first time, we started having G.I. problems. They charged for EVERYTHING so it doesn’t really compute to bargain (they make you pay for the infinity pool access, you know, the one on their property/resort). Spa was great. Service was extremely slow, you pretty much had to stand their and wait for your order. Our orders were forgotten many times. Housekeeping was inconsistent of how they cleaned the rooms. Hand towels were not provided, didn’t refill the toilet paper. The laundry service was good. Give yourself time for check in/check out. Takes a while. Location is great, walkable and nice views.