Exterior

Reviews of Berjaya Langkawi Resort

5 out of 5
Berjaya Langkawi Resort
Karong Berkunci 200 Burau Bay, Langkawi, Kedah

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1006 reviews" "
Rating 8 - Good. 366 out of 1006 reviews" "
Rating 6 - Okay. 108 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Muhaiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ My stay at Berjaya Langkawi Resort exceeded all expectations! Literally Paradise for a week! I gpt a seaview premier chalet and it was perfect. I was greeted with warm smiles, impeccable service and a buggy to my villa. The resort's stunning location amidst lush greenery and overlooking the crystal-clear waters of the Andaman Sea created a picturesque backdrop for a truly memorable vacation. The accommodation was luxurious and comfortable, providing a perfect blend of modern amenities and traditional charm. Waking up to the sound of birds chirping and the gentle rustle of palm leaves was a rejuvenating experience. The spacious rooms offered breathtaking views and i mean it BREATHETAKING. The resort's facilities catered to every need and desire. Whether lounging by the pool, indulging in delectable cuisine at one of the restaurants, or pampering myself with a relaxing spa treatment, every experience was nothing short of exceptional. The staff went above and beyond to ensure that every guest felt welcomed and cared for, adding a personal touch to the overall experience. One of the highlights of my stay was exploring the island's natural beauty through the resort's various excursions and activities. From island hopping Jet skiing to horse riding on the beach, there was never a dull moment. The knowledgeable guides provided valuable insights into the local culture and ecosystem, enhancing the overall experience.
Stayed 5 nights in Feb 2024
Response from Berjaya Langkawi Resort on 14 Mar 2024
Thank you for staying with us. We appreciated your feedback!

10/10 Excellent

Alf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay almost in the jungle with monkeys around. Food, beach and swimming pool very good and staff very helpful. Had a rented car and it was convenient as the resort is away from everything else. Highly recommended.
Stayed 4 nights in Feb 2024
Response from Berjaya Langkawi Resort on 13 Mar 2024
Thank you for staying with us. We appreciated your feedback!

10/10 Excellent

Wayne, Cleveland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It an amazing place to stay
Stayed 9 nights in Feb 2024
Response from Berjaya Hotel on 4 Mar 2024
Thank you for staying with us. We appreciated your feedback!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Berjaya Langkawi Resort on 9 Mar 2024
Thank you for staying with us. We appreciated your feedback!

10/10 Excellent

Nicholas, Merstham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 10 days at the Berjaya and thoroughly enjoyed our stay on one of the chalets over the water. Waking up to the sunrise over the water was a joy, as was watching the sunset from the Thai restaurant. All the restaurants offered a good selection of food, my only quibble being the lack of Malaysian snacks such as Sate at the beach/pool bar. One point where things could improve was the need for a supervisor at the beach bar at busy periods. The lads behind the bar did get confused and overwhelmed some lunchtimes. The resort is spread over a large area with many chalets built into the forest. These looked nice but I heard from some that these looked tired. The Berjaya are in the process of renovating their chalets. To cover this area buggies transport you to restaurants, spa (excellent male therapist in the mens section), pool and back to your chalet. The resort provided a very relaxing holiday and the staff were friendly and so helpful. A big thank you to them all. It is however worth noting few things about the area. We were surprised to find some shops and and restaurants had not reopened since Covid, in particular at the Oriental village and Perdana quay. This limited the amount of alternative places to eat. Fortunately taxi are cheap and easy to get, so you can get to Pantai Cenang etc for a change of scene.
Stayed 10 nights in Feb 2024
Response from AC on 2 Mar 2024
Dear Nicholas,Greetings from Berjaya Langkawi Resort!Thank you so much for taking the time to provide us with your valuable feedback regarding your recent stay with us. I am delighted to learn that you enjoyed our Premier Chalet on water, great sunset view at Pahn Thai Restaurant, diverse culinary offerings, exceptional spa experience, and the outstanding staff. Nevertheless, your comments about the snacks and service level have been duly noted, we have promptly shared your comments with our Executive Chef and Director of Food & Beverage to initiate immediate improvement. Yes, we are glad that you noticed our ongoing rehabilitation work at our resort. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Aysha

Stayed 5 nights in Feb 2024
Response from AC on 21 Mar 2024
Dear Aysha,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Farook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this resort. All the staff was amazing and very accommodating, they go out of their way to make sure you have a great stay. It’s a large resort so need a shuttle to get around. They also have a private beach area which is clean and has food and beverage options. Seeing monkeys around the property is also a treat, just need to be careful around them. The only downside was the Wi-Fi, found is slow at times. This can improved.
Stayed 3 nights in Feb 2024
Response from AC on 26 Feb 2024
Dear Farook,Greetings from Berjaya Langkawi Resort!Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed our beautiful resort surrounded by nature, presence of monkeys, relaxing private beach, diverse dining offerings, and shuttle service. It warms our hearts to know that our staff members had retained their shine in striving to create a warm and friendly atmosphere for our guests. Nevertheless, I’ve since addressed your comment on the WIFI with our IT Manager for immediate improvement. Thank you once again for choosing to stay with us and for sharing such a positive review. We look forward to welcoming you back for another memorable stay at Berjaya Langkawi Resort.Yours sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Anna Panousaki

Stayed 2 nights in Feb 2024
Response from AC on 21 Mar 2024
Dear Anna,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

8/10 Good

Rosie

Stayed 4 nights in Jan 2024
Response from AC on 21 Mar 2024
Dear Rosie,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

8/10 Good

Sandra

Travelled with partner
The staff are amazing , nothing is too much trouble for them .
Stayed 20 nights in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Sandra,Greetings from Berjaya Langkawi Resort!Thank you for choosing our Resort. I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. Once again, thank you for taking the time to share your valuable feedback. We eagerly await for your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is undergoing many unit renovations. Don’t be surprised if there is painting, grinding, rail replacement, etc going on outside your door-it is very busy. I think my only recommendation would be to tidy up the renovation and work areas so guests don’t have to see the evidence of the work. The workers only work during day hours when people are out so it didn’t bother us.
Response from Hotel Management on 25 Jan 2024
Dear Leanne,Greetings from Berjaya Langkawi Resort!Thank you for taking the time to share your feedback of your recent patronage at Berjaya Langkawi Resort. We truly appreciate your understanding and cooperation as we undergo rehabilitation works to enhance the overall guest experience. We’re delighted to hear that the rehabilitation works did not disrupt your stay, and we appreciate your recommendation regarding the tidiness of the work areas. Our primary goal is to ensure the comfort and satisfaction of our guests, and your insights are invaluable in achieving that. We are committed to provide a seamless and enjoyable stay for all our guests. Once again, thank you for your understanding and patience during this period of enhancement. We look forward to welcoming you back in the future to experience the upgraded facilities and services.Yours sincerely,Ghani Ganesan Executive Assistant Manager

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service
Great location, rooms and restaurants need updating.
Stayed 2 nights in Jan 2024
Response from AC on 15 Jan 2024
Dear Claire,Greetings from Berjaya Langkawi Resort!Thank you for your wonderful review on Expedia. I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. Nevertheless, you will be pleased to know that we are embarking on a rehabilitation exercise in stages for all areas. We look forward to welcoming you back to Berjaya Langkawi Resort. Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Yajuvendra, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AC on 14 Jan 2024
Dear Yajuvendra,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Eddy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AC on 14 Jan 2024
Dear Eddy,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here the resort was just so relaxing from the lovely pool area to the private beach - we spent a lot of time just chilling at the beach bar the food at the restaurant by the beach was amazing the staff at this resort go above and beyond big shout out to Ganga who served us at the beach bar - our room had a lovely view of the ocean room was lovely and very spacious - the wildlife you see when walking in the resort is so beautiful the resort is isolated is only the cable car with Oriental village is near so you need transport if you want to explore we hired a scooter but as not much traffic on the island we could have hired a car - you can book trips from the hotel these are also very good - several other restaurants in the resort the Thai restaurant is good - The New Years Eve Gala Dinner was spectacular we watched all the preparations for this evening and it was incredible - we would def come back to this resort when visiting Langkawi only thing I would say is the breakfast at the beach restaurant some of the hot food was cold could do with better hot plates to keep items warm but this didn’t stop us from eating here it’s only an observation - thank you Berjaya resort we will be back 😊😊😊
Stayed 7 nights in Dec 2023
Response from AC on 15 Jan 2024
Dear Tracey,Greetings from Berjaya Langkawi Resort! We appreciate your recent stay at Berjaya Langkawi Resort and we would like to extend our heartfelt gratitude for choosing us as your preferred destination. I am delighted to hear that you had a memorable stay, particularly with the New Years Eve Gala Dinner, the facitilites, private beach, natural surroundings, and culinary offerings. Your kind words on your experience at the resort with our staff certainly validate their effort and you can be sure that I will share with Ganga your positive feedback. Nevertheless, I have shared your feedback about the breakfast items with our Executive Chef and Director of Food and Beverage for further improvement. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort, with excellent communal facilities.
This is a lovely resort. Very big, but shuttles running all day long. It classes itself as a 5 star, but I disagree. A 4 star at best. This is because the chalets are tired looking and our bathroom condition was not what we expected. The sink was not acceptable, the shower needs attention and new sealants. Some areas of our balcony had loose wood and again have been bodged up continually. The communal areas are spotless, from the lobby, reception, toilets, pool etc. The chalet beds are clean, lovely beds and linen. The staff and service is second to none. A massive credit to Berjaya and the staff are your biggest asset. Food was ok in the buffet with plenty of choice. The brasserie was very good. We didn't try the other places, but heard good reviews about the Thia restaurant. We wouldn't go back until the chalets have been upgraded, as this is a special place, and it would be 5 star+ once the chalets are to standard. The beach area and gardens are loving looked after.
Fab pools
Tired bathroom
Lots of wildlife
Stayed 7 nights in Dec 2023
Response from AC on 29 Dec 2023
Dear Tracey,Greetings from Berjaya Langkawi Resort!Thank you for sharing your feedback about your recent stay at our resort. It brings us immense joy to read that you enjoyed the comfortable accommodation, private beach, diverse dining offerings, buffet spread, and the warmth of our hardworking staff. We are equally delighted to know that you enjoyed the exquisite culinary journey at the Beach Brasserie. Your kind words of appreciation for our staff's exceptional service are deeply meaningful to us. We value your feedback as it helps us identify areas where we can improve our services. Your comments on the chalet will be shared with our Engineering team to address the issues raised and improve our service. Nevertheless, you will be pleased to know that we are embarking on a rehabilitation exercise in stages for all rooms. Your kind patronage is deeply valued, and we eagerly anticipate the pleasure of serving you again in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Such a comfortable and relaxing place to stay. Also everything very reasonably priced for food and drinks
Stayed 3 nights in Dec 2023
Response from AC on 28 Dec 2023
Dear Ruth,Greetings from Berjaya Langkawi Resort!Thank you for choosing our Resort. I am pleased that you had an enjoyable experience and relaxing vacation during your recent stay with us. Every effort is always made to ensure the comfortability and satisfaction of our guests as our priority. We look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

8/10 Good

Chandrashekhar

Travelled with family
Liked: Cleanliness, staff & service, amenities
The scenery and the ambiance of the place
Stayed 4 nights in Dec 2023
Response from AC on 27 Dec 2023
Dear Chandrashekhar,Greetings from Berjaya Langkawi Resort!Thank you for your wonderful review on Google. I am pleased that you had an enjoyable experience and relaxing ambience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. We look forward to welcoming you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Slow service
Extremely slow buggy service. Had to sometimes wait for 25 minutes to get to the lobby. Creaky bed even with the slight tossing and turning movement. Leaky sink tap. Left the room at 10.30am, and returned at 15.30pm but housekeeping was about to start because was not done earlier.
Stayed 4 nights in Dec 2023
Response from AC on 27 Dec 2023
Dear Guest,Greetings from Berjaya Langkawi Resort!Thank you for sharing your feedback about your recent stay at our resort. We sincerely apologize for any inconveniences you experienced during your stay. We value your feedback as it helps us identify areas where we can improve our services. Your comments will be shared with our team to address the issues raised and improve our service. Your kind patronage is deeply valued, and we eagerly anticipate the pleasure of serving you again in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

USAMA, Stanhope Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque resort which is impeccably maintained by hard working polite staff. Awesome to know that they have so many facilities even in a resort setting. Nice flora and fauna around.
Response from AC on 27 Dec 2023
Dear Usama,Greetings from Berjaya Langkawi Resort! Thank you for your wonderful review on Expedia. I am pleased that you had an enjoyable experience during your recent stay with us. It brings us immense joy to read that you enjoyed our beautiful location, facilities on offer and flora & fauna. Your observation and kind words about our hardworking staff is highly appreciated. Once again, my sincere appreciation for your kind review and I look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

gabriela

Stayed 7 nights in Dec 2023
Response from AC on 14 Jan 2024
Dear Gabriela,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

larachelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, 10 out of 10
Absolutely amazing. The staff were fantastic, especially our jungle trek guide Igram, he went above and beyond and was so knowledgeable. The loaction was great, in the jungle with a great beach and walking distance to the cable car. Accommodation was great and clean. The food was fantastic, absolutely amazing currys and breakfast selection, for vegetarians too. We had the best chinese food we have ever had. Buggys always on offer to take you to rooms or lobby. Cannot recommend enough. So worth the money
Stayed 5 nights in Dec 2023
Response from AC on 19 Dec 2023
Dear Larachelsea, Greetings from Berjaya Langkawi Resort! We would like to extend our heartfelt gratitude for choosing us as your preferred destination. I am delighted to hear that you enjoyed the unique location nestled within the rainforest and beach, comfortable rooms, delectable food, breakfast spread, the warmth of our friendly staff, efficient shuttle service and your overall stay at our Resort. Your passion and attention to detail have not gone unnoticed, and we are truly appreciative of the time you took to share your experiences. Your recognition of Ikram’s exceptional service is deeply meaningful to us. We are eagerly looking forward to welcoming you back to Berjaya Langkawi Resort for another wonderful stay in the future. Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Hui Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thai restaurant was near the sea. It was a nice atmosphere to relax and dine while watching the sunset. I enjoyed the dining experience there. 👍
Stayed 3 nights in Dec 2023
Response from AC on 18 Dec 2023
Dear Hui Min,Greetings from Berjaya Langkawi Resort!Thank you for taking the time to share your dining experience with us recently at Berjaya Langkawi Resort. It brings us joy to know that you enjoyed our Pahn Thai Restaurant particularly the relaxing atmosphere and the spectacular sunset. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

8/10 Good

A K M Shamim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but amazing location and amenities. Very welcoming and helpful staff. Very close to the Langkawi Cable car and Skybridge. The view from the room balcony is simply breathtaking.
Stayed 2 nights in Dec 2023
Response from AC on 16 Dec 2023
Dear Shamim,Greetings from Berjaya Langkawi Resort!Thank you for choosing our Resort as your preferred destination. I am pleased that you had a breathtaking and amazing experience during your recent stay with us. Every effort is always made to ensure the comfort and satisfaction of our guests as our priority. Nevertheless, you will be pleased to know that we are embarking on a rehabilitation exercise in stages for all areas. We look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Samy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you ever considered going to langkawi, you must stay at Berjaya. Wow, it is literally the best place here. You dont even have to walk to oriental village because the hotel golf car takes you there every 2 hours from 10:00am till 4:00pm. Closest to skybridge and telefrique. The pool is nice, of course they offer towels. The rooms are good. They even provide complimentary fruits and drinks. All the staff are super friendly , confidant, and very polite. Five stars.
Stayed 2 nights in Dec 2023
Response from AC on 14 Dec 2023
Dear Samy,Greetings from Berjaya Langkawi Resort! We appreciate your recent stay at Berjaya Langkawi Resort and we would like to extend our heartfelt gratitude for choosing us as your preferred destination. I am delighted to hear that you enjoyed our Resort, spacious rooms, complimentary mini bar, and the warmth of our friendly staff. Your kind words on your overall experience at the resort with our staff certainly validate their effort and you can be sure that I will share with all of them your positive feedback. Once again, my sincere appreciation for your kind review and I look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

8/10 Good

FARIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AC on 11 Dec 2023
Dear Faris,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Sulaiman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always smiling and they greet you were ever they see you The first couple nights was challenging with the room but the front desk manager quickly fix that for us Every thing from then on was excellent I will highly recommend the property and will definitely return again Thanks for a beautiful holiday
Stayed 10 nights in Nov 2023
Response from AC on 12 Dec 2023
Dear Sulaiman,Greetings from Berjaya Langkawi Resort!Thank you so much for taking the time to provide us with your valuable feedback regarding your recent stay at our resort. I am pleased that you had an enjoyable time during your recent stay with us. We’re equally delighted that you had such a positive experience with our committed staff. Every effort is always made to put our customers experience and satisfaction as our priority. Your recommendation is truly meaningful to us, and we eagerly anticipate the pleasure of serving you again in the future.Yours Sincerely,Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Miguel Inigo S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. We had the Premier Sea View Chalet and asked for the closest one to the main facilities. That made it quite convenient and walkable if we wanted to but otherwise, the 24 hour shuttle service is amazing to get around. Staff were awesome and always smiling and willing to help. If you don't fancy travelling around to see the rest of Langkawi, opt for the included dinner option. You get 4 restaurants to choose from and all were fantastic. The Thai restaurant sitting out in the ocean was particularly breathtaking. Book for a 6pm dinner and watch the sunset out on the horizon before starting. Live music was played directly to our table on a few occasions and our 1 year old was so excited to see the band each time. Speaking of child friendliness, we had a beach sand play kit in our room on arrival so our baby loved being able to use this on the private beach. The pools were also large enough for a decent splash about. You are in the rainforest so there are bugs around. Although surprisingly, we only ever saw a handful of mosquitos on our 6 night stay which was a pleasant surprise. We prepared to be swatting then away the entire time but found them to be rare. There are 2 types of monkeys about. The black ones with white faces are super friendly and visited the trees next to our balcony. Don't forget to lock your balcony! The grey/brown (macaques?) ones we didn’t have close encounters with. Wouldn't hesitate to come back. Thanks Berjaya!
Stayed 6 nights in Nov 2023
Response from AC on 9 Dec 2023
Dear Miguel,Greetings from Berjaya Langkawi Resort!I am writing in response to your review of your recent stay at Berjaya Langkawi Resort. We were delighted to read about your experience and the good rating you bestowed upon us. It brings us joy to know that you indulged in the exquisite culinary journey at Berjaya Langkawi Resort, particularly at Pahn Thai Restaurant. The fact that your little one loved using the play kit we provided warms our hearts. We are equally delighted that you appreciated various aspects of your stay, from our Premier Seaview Chalet and swimming pool to the efficient shuttle service. It’s wonderful to know that you had the chance to enjoy the unique presence of dusky leaf monkeys next to your balcony area. Your kind words about the staffs’ friendly service are truly appreciated. Once again, thank you for taking the time to share your feedback. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future. Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Sook Fui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from AC on 1 Dec 2023
Dear Sook Fui,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to the Berjaya after being disappointed by the hotel we had booked more expensive andnewer but no smile anywhere! Bejaya is great, staff,location, service and all the extra they give you for free...i highly recommend this resort. we moved to Tanjung Rhu few days later to be at the best beach in Langkawi and regretted to have left the Berjaya. The shuttle to get to your room are not a problem at all.we wound go back we No hesitation.
Stayed 5 nights in Nov 2023
Response from AC on 29 Nov 2023
Dear France,Greetings from Berjaya Langkawi Resort!Thank you so much for taking the time to provide us with your valuable feedback regarding your recent stay at Berjaya Langkawi Resort. We are glad that you appreciate the unique location, excellent service, hardworking staff and efficient shuttle service. Our commitment revolves around prioritizing our customers’ experience and satisfaction, always going the extra mile. Your comments truly highlight the distinctive qualities that make our resort stand out. Once again, my sincere appreciation for your kind review, and I look forward to welcoming you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided to extend my trip in Langkawi because i saw a video of dusky leaf monkeys and really really wanted to see them. So i booked this hotel for 2 nights. The property is a bit outdated. But i loved it! I think it adds a lot of charm and history to it. The quirking floor in the room. Would not want to have it any other way. The staff is very friendly and nice. But that’s really how it is on the island overall. I also got a massage at their spa which was lovely. They had a pool, sauna and steaming room and the price for the traveler form the US was unbeatable! And that’s the place where i saw the monkeys!!! So that was the highlight of my trip. One thing i would definitely recommend to improve is dining. Breakfast since it is included in the price is decent. You get options of different cuisines and even a picky eater like me found food to eat. In room dining was not bad but the Thai restaurant was not good. While the setting is beautiful on the water with a singer singing next to the table, the food was below average. Especially since i have eaten at regular local restaurants before that food for 10-15 ringgit was way better than here. Other than that i definitely recommend staying here! Especially if you like nature and quiet environment.
Stayed 2 nights in Nov 2023
Response from AC on 25 Nov 2023
Dear Maryna,Greetings from Berjaya Langkawi Resort!Thank you so much for taking the time to provide us with your valuable comment regarding your recent stay at our resort. We’re delighted to learn that our Resort, despite its age, added charm to your stay. Nevertheless, you will be pleased to know that we are embarking on a rehabilitation exercise in stages for all areas. We are pleased that you had the opportunity to enjoy the unique presence of dusky leaf monkeys around the spa, and that your spa experience was relaxing. Your kind words about our staff's friendly service are truly appreciated. I’d like to assure you that I have since addressed your comment on the food with our Executive Chef and Director of Food & Beverage for immediate improvement. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future. Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Abdullah

Stayed 2 nights in Nov 2023
Response from AC on 21 Nov 2023
Dear Abdullah,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Aburisheh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent resort
Stayed 4 nights in Nov 2023
Response from AC on 11 Nov 2023
Dear Aburisheh,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Shuting, SINGAPORE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quite and safe place for retreat. Super nice and clean; love it!
Stayed 3 nights in Sep 2023
Response from AC on 9 Nov 2023
Dear Shuting,Greetings from Berjaya Langkawi Resort!Thank you for choosing our Resort. I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to ensure the comfortability of our guests. We look forward to welcome you back to Berjaya Langkawi Resort.Yours sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Srinath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. The food is amazing and the resort is very peaceful. Would highly recommend this place for some quiet downtime. 
There are multiple restaurants you can choose from.
Stayed 6 nights in Oct 2023
Response from AC on 7 Nov 2023
Dear Srinath,Greetings from Berjaya Langkawi Resort!Thank you for your wonderful review on Expedia. I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to ensure the comfortability and satisfaction of our guests as our priority. We look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a rainforest chalet for 1 week at the end of October to start of November and it was excellent and we'd certainly stay there again. The resort is remote from the busy hubs with its own private beach and is simply stunning, with excellent service and facilities. We ate at the hotel each day. Buffet breakfast had a vast choice, with individually cooked egg, pancake and other options too. It wasn't the peak period and we had a choice of 3 restaurants for evening meals (only one needed to be booked the day before). The quality and choice of food and service was excellent at all of them. There was also free drinks and snacks on offer during the afternoon and live music each evening in the lobby bar. Our room was standalone chalet (some are joined) and an easy walk to the lobby, although we always used the shuttle back as the chalets are all sited up the hill. There were always shuttles available straight away. The room was very comfortable and had a balcony, which was good for relaxing in the shade of the trees. The room had a free minibar which was excellent with beer, soft drinks and some snacks refilled each day. Staff also kindly decorated our room too for our anniversary. The chalet was a little dated and the air conditioning dripped a little but nothing that affected our stay. There is wildlife all around and while some is loud at certain times of day, it didn't affect our stay or sleep and is what makes this resort unique.
Stayed 7 nights in Oct 2023
Response from AC on 8 Nov 2023
Dear Philip,Greetings from Berjaya Langkawi Resort!I am writing in response to your review of your recent stay at Berjaya Langkawi Resort. We were delighted to read about your experience and the good rating you bestowed upon us. It brings us immense joy to read your vivid recollections of the stunning beach, relaxing accommodation in the midst of the rainforest, the in room amenities and efficient shuttle services. We are equally delighted that you enjoyed the exquisite culinary journey at Berjaya Langkawi Resort. Your kind words of appreciation for our staff's exceptional service are deeply meaningful. Nevertheless, you will be pleased to know that we are embarking on a rehabilitation exercise in stages for all rooms. Once again, thank you for taking the time to share your feedback. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Timothy, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, location, but the best was the amazing service, and how NICE everybody there was to us.
Stayed 3 nights in Oct 2023
Response from AC on 28 Oct 2023
Dear Timothy,Greetings from Berjaya Langkawi Resort!Thank you for your wonderful review on Expedia. I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to ensure the comfortability and satisfaction of our guests as our priority. We look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

8/10 Good

Wassim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great staff super friendly and ready to help at anytime Natural resort with a unique experience living in the forest, dealing with monkeys and so Very good breakfast Cons : Property facilities are bit old and mattress is not comfortable at all although I was staying in a beach frint chalete Reaort is too far from all activities arounf the island Dining options are too limited, da yang cafe is over priced and not delicious Pahn thai is bit pricy but the serve a high quality food Over all resort was a great option for a honeymoon
Stayed 5 nights in Oct 2023
Response from AC on 26 Oct 2023
Dear Wassim,Greetings from Berjaya Langkawi Resort!Thank you for your recent patronage at Berjaya Langkawi Resort, and for taking the time to write a review! I am pleased that you had an enjoyable experience during your recent stay with us. Nevertheless, I have since addressed your comment about the mattress with our Executive Housekeeper for immediate correction. You will be pleased to know that the resort has embarked on a refurbishment exercise in stages for all areas. Once again, my sincere appreciation for your kind reviews and I look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing resort! Really a good place to recharge :)
Stayed 2 nights in Oct 2023
Response from AC on 26 Oct 2023
Dear Henry,Greetings from Berjaya Langkawi Resort!Thank you for choosing our Resort. I am pleased that you had an enjoyable experience during your recent stay with us. We look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

khalfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AC on 24 Oct 2023
Dear Khalfan,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

8/10 Good

Casey

Travelled with group
Liked: Cleanliness
Nice property overall but I wouldn’t call this 5 star as advertised. Breakfast had a great selection and the freshly made roti was delicious. The rest of the meals I had at the other restaurants were fairly average, as was the room service. Our complimentary mini bar was not restocked and we had to call and ask them. We also had issues with the TV. Not a great selection of channels. I would expect a little more from a 5 star property.
Stayed 5 nights in Sep 2023
Response from AC on 18 Oct 2023
Dear Casey,Greetings from Berjaya Langkawi Resort!It was indeed a pleasure having you with us recently at Berjaya Langkawi Resort. May we take this opportunity to express our deepest appreciation for your kind patronage. We are glad that you liked our breakfast selection and freshly made roti. Kindly accept our sincere apologies for the inconveniences caused by the delay in restock the mini bar items in your room. We will continue to review our process and procedures to avoid such services failures in future. I have also addressed your comment on the TV channels with our department heads concerned for immediate review and improvement. Once again, my renewed apologies and we look forward to welcoming you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani GanesanExecutive Assistant Manager

10/10 Excellent

katherine

Travelled with group
Liked: Amenities
Was a wonderful stay, would highly recommend and would most definitely come back
Stayed 2 nights in Oct 2023
Response from AC on 14 Oct 2023
Dear Katherine,Greetings from Berjaya Langkawi Resort!Thank you for your wonderful review on Expedia. I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. We look forward to welcoming you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Goldenberg Ivan

Travelled with partner
Liked: Cleanliness, staff & service
The best is certainly the staff, who put all their efforts in making our stay as good as possible. I would like to highlight Mr Jamal who put a special care in clarifying one concern we had, and making sure we had a perfect time. Congratulations to him and his team. We also liked that there were team building activities for the staff.
Stayed 5 nights in Sep 2023
Response from AC on 11 Oct 2023
Dear Mr. Goldenberg Ivan,Greetings from Berjaya Langkawi Resort!It was indeed a pleasure having you with us recently at Berjaya Langkawi Resort. May we take this opportunity to express our deepest appreciation for your kind patronage. I am very pleased that you had an enjoyable experience during your recent stay with us. Your kind words on your overall experience at the resort with our staff certainly validate their effort and you can be sure that I will share with Mr. Jamal and his team your positive feedback. Once again, my sincere appreciations for your kind reviews and I look forward to welcoming you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Berjaya was excellent in all aspects of service, cleanliness and friendly but professional staff. It is our second visit and were surprised how great it was when you consider the impact Covid must have had on this establishment. Thank you to all the wonderful staff and Management at Berjaya Lankawi. Bill and Karen McElhinney
Stayed 5 nights in Sep 2023
Response from AC on 10 Oct 2023
Dear Bill & Karen,Greetings from Berjaya Langkawi Resort!Thank you for the wonderful review on Expedia. I would like to extend my heartfelt gratitude for choosing to stay with us once again. Your return visit is a testament to the trust and confidence you have in our resort, and it means the world to us. Every effort is always made to ensure the comfortability and satisfaction of our guests as our priority. Once again, thank you for choosing Berjaya Langkawi Resort as your preferred destination. Your kind patronage is deeply valued, and we eagerly anticipate the pleasure of serving you again in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel stay
Highly recommended! The service was fantastic! Asst. Mgr. Jamal was helpful.
Stayed 3 nights in Sep 2023
Response from AC on 7 Oct 2023
Dear Guest,Greetings from Berjaya Langkawi Resort!Thank you for your recent patronage at Berjaya Langkawi Resort, and for taking the time to write a wonderful review! I am pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. Your kind words on your overall experience at the resort with our staff certainly validate their effort and you can be sure that I will share with Jamal your positive feedback. Once again, my sincere appreciations for your kind reviews and look forward to welcoming you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

6/10 Okay

Ali

Travelled with family
Liked: Staff & service, amenities
The chalet furniture are too old
Stayed 3 nights in Oct 2023
Response from AC on 6 Oct 2023
Dear Ali,Greetings from Berjaya Langkawi Resort!Thank you for your kind feedback on Expedia. I am pleased that you had an enjoyable experience during your recent stay with us. Nevertheless, you will be pleased to know that we are embarking on a rehabilitation exercise in stages for all rooms. Once again, my sincere appreciation for your kind reviews and I look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

PUNDARIKAKSHUDU

Stayed 4 nights in Sep 2023
Response from AC on 4 Oct 2023
Dear Pundarikakshudu,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager

10/10 Excellent

Sudhanshu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for my family. Their stay sounded fantastic!
Stayed 3 nights in Sep 2023
Response from AC on 13 Sept 2023
Dear Sudhanshu,Greetings from Berjaya Langkawi Resort!Thank you for your recent patronage at Berjaya Langkawi Resort, and for taking the time to write a wonderful review! I am pleased that you had an enjoyable experience during your recent stay with us. We look forward to welcome you back to Berjaya Langkawi Resort.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights - to be honest from reading other people’s reviews I had set my expectations a bit low’ish. But the place proved to be really amazing - we stayed at the rainforest chalet which was very spacious, with a nice huge recently refurbished bathroom and a large bed. The environment is something extraordinary - the rainforest huts are cosily inside the rainforest and on a walk down to breakfast you spot dozens of dusky leaf monkeys and lizards!! In fact when we arrived there were like 5 monkeys sitting on trees in front of our hut like an arrival party. The staff is very friendly and helpful (the aircon in our original room was leaking when we stepped in and the manager would not let us out of sight until he reorganised a new room within minutes, sending us a bowl of fruit as an apology). Overall a great place to stay really - very reasonably priced compared to other luxury or non luxury places we stayed at during our 2 weeks and I would definitely recommend this place to my friends and family. I generally consider myself a very active traveller but we were happy staying those 3 days wholly at the hotel premises taking it all in (the area is huge, and it helps also that there’s a very decent gym).
Stayed 3 nights in Sep 2023
Response from AC on 11 Sept 2023
Dear Hanna,Greetings from Berjaya Langkawi Resort!I am writing in response to your review of your recent stay at Berjaya Langkawi Resort. We were delighted to read about your experience and the good rating you bestowed upon us. It brings us joy to know that you enjoyed our Rainforest Chalet and the dusky leaf monkeys. I have since shared your feedback about the original room Air Cond with the relevant Head of Departments for further rectification.Once again, thank you for taking the time to share your feedback. We eagerly await your return to our tropical paradise, and it would be our pleasure to welcome you back to Berjaya Langkawi Resort in the future.Yours Sincerely, Ghani Ganesan Executive Assistant Manager

10/10 Excellent

Jahanzaib

Stayed 1 night in Sep 2023
Response from AC on 27 Sept 2023
Dear Jahanzaib,Greetings from Berjaya Langkawi Resort!Thank you for your kind patronage with us at Berjaya Langkawi Resort and we look forward to welcome you back again soon.Yours Sincerely,Ghani GanesanExecutive Assistant Manager