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Reviews of Tiara Labuan Hotel

4 out of 5
Tiara Labuan Hotel
Jalan Tanjung Batu, Labuan

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nor Haslina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Labuan. We've been staying there since 2014 everytime going to Labuan. The staff are friendly and the rooms are spacious. The swimming pool is also clean and have warmer. My kids love to swim there.
Stayed 4 nights in Oct 2023

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpretentious
Great hotel on Labuan. Exceptional service and a very comfortable 4 night stay. Location is very convenient, good food options on site.
Stayed 4 nights in Apr 2023

4/10 Poor

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Wi-Fi was hopeless, it cuts out for no reason just like the water in the shower it which would go from fire hose pressure to a dribble for no apparent reason and then fifteen-minutes later it would return. To get a signal to send a message you need to visit the lobby. This was the case in a superior room or in the apartments. If I hadn't paid in in advance for the hotel, I would have moved somewhere else. The staff were really nice however the property is in desperate need of a renovation, seems like its living on past glories.
Stayed 13 nights in Mar 2023

6/10 Okay

Naoman

Travelled with family and small children, Business traveller
Liked: Staff & service
The location of the property and staff are wonderful, however the owner should look into updating the property.
Stayed 1 night in Oct 2021

8/10 Good

Kwong Tat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for spending a holiday Labuan
Nice and quiet hotel. Close to airport within 5 mins by car.
Stayed 2 nights in Feb 2020

4/10 Poor

JA, Subang

Travelled with group
Disliked: Staff & service, property conditions & facilities
Heater not working, aircond not working, phone not working, made a complaint but front desk staff also not working (no response). Very bad service and run down place. Will not go again.
Stayed 2 nights in Jan 2020

2/10 Terrible

Nagendra Kumar

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Mahmud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019

4/10 Poor

Jim, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is well kept eventhough it has been around for many years, it is very clean well designed with excellent landscapping. However we were disappointed upon checked in (almost 4pm) to discovered there was only 1 bath towel, 1 hand towel, no soap, no toothbrush let alone no disposable shaver. We paid for a room for 2 adults & 1 child. When we called the housekeeping dept, we were informed the hotel run out of towel and were awaiting delivery from 3rd party. On the positive note, the staffs are very courteous and apologised profusely for the shortage of towel. We believe the above is a one off incident and would have addressed by now. We will book this hotel again in our next trip.
Stayed 2 nights in Jul 2019

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful grounds.
The hotel was lovely and clean and the pool was amazing. Food and drink were great. Some bar staff were not very clued up when it came to drinks but eventually things were sorted out.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Peaceful area but within a short walk of the town centre, very friendly staff
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
The rustic old wing is delightful. Upkeep need, otherwise nice massive sized rooms.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Чистый и качественный отель. Бассейн не глубокий, чистый. Рядом хороший пляж. Расположение близко от центра.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
cooling, relax & calm.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Chew fung

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room is quite old. Wooden flooring found damaged. Water not hot n strong as well.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was amazing...feel safe and great staying there..the receptioniest treat us friendly and very well
Stayed 2 nights in Dec 2018

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay!
Everything was good. Nice room with complete room amenities. Kids was happy.
Stayed 1 night in Oct 2018
Response from Angela L on 17 Oct 2018
Dear Rizwan, First and foremost, thank you for selecting Tiara Labuan Hotel for your accommodation needs during your recent visit to Labuan. We are glad to know that you have enjoyed your stay and found the hotel and our associates services to your liking. Your comments for further improvement have been taken note of and we thank you for your comments, only by receiving comments from our guest are we able to overcome any deficiencies. Once again, I thank you for your support and look forward to your return visit in the near future.

6/10 Okay

Alvin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant but not well maintained.
1 of 2 air conditioners in the unit was broken. They were unable to change my room. Sliding door to the balcony was stuck open. That at least was fixed. Fridge wasn't cold. Complimentary coffee / creamer / sugar in room was old and hardened.
Stayed 1 night in Oct 2018
Response from Angela L on 17 Oct 2018
Dear Alvin, First and foremost, thank you for selecting Tiara Labuan Hotel for your accommodation needs during your recent visit to Labuan. We are glad to know that you have enjoyed your stay and found the hotel and our associates services to your liking. Your comments for further improvement have been taken note of and we thank you for your comments, only by receiving comments from our guest are we able to overcome any deficiencies. I can assure you that this situation is being addressed and reviewed. Once again, I thank you for your support and look forward to your return visit in the near future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Had an excellent two nights st the Tiara. Spacious one bedroom suite with a good bathroom. Rooms a little tired but comfortable and clean. Great pool area with extensive tropical gardens & undercover walkways connecting all buildings. Swam early in the day & avoided families that used the pool from 3pm weekdays. Enjoyed the complimentary buffet breakfast, especially the omelettes and ate twice in the highly recommended Chinese restaurant. Helpful, competent staff. Shuttle bus to & from town and Allied WW2 War Memorial 5 minute walk away.
Stayed 2 nights in Aug 2018
Response from Angela L on 17 Oct 2018
Dear Ruth, First and foremost, thank you for selecting Tiara Labuan Hotel for your accommodation needs during your recent visit to Labuan. We are glad to know that you have enjoyed your stay and found the hotel and our associates services to your liking. Your comments for further improvement have been taken note of and we thank you for your comments, only by receiving comments from our guest are we able to overcome any deficiencies. Once again, I thank you for your support and look forward to your return visit in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay with family
Great stay with friendly staff. Will repeat if we have trip to labuan in future
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Rooms are long overdue a refurbishment, paint flaking and finish of a bad quality. However the staff are extremely friendly, polite and can’t do enough to help.
Stayed 7 nights in Jan 2018

8/10 Good

Gurung, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, value for money.
Recommend others. Nice and quiet location and Good value for money.
Stayed 1 night in Jul 2017

6/10 Okay

CHAN

so far so good
the building look old but so far so good, nothing much
Stayed 2 nights in Aug 2017

6/10 Okay

Chi Leng

Disliked: Cleanliness, property conditions & facilities, room comfort
Shortchanged stay. Over priced.
1. Booking made for double bed room but with request of high floor none smoking but given a king size room, smoking room. Changed to a double bedroom, a floor lower and still a smoking room. 2. Room and hall Aircond filter was fully choked with DUST though new air-condition. Bad maintenance. 3. Bedroom came a crawling cockroach on wall. This is out of my mind!! 4. Toiletries given does not befit the money paid for such room. 5. Slow to replenish breakfast food. 6. Coffee making machine was out of order. 7. Breakfast food quality needs improvement (the pandan flavor dumpling was over steamed until it shrank looking so sorry how food was treated). 8. Good live band accompanying dining crowd. 9. Surrounding landscape need trimming otherwise do not house Seaview guest below 3rd level. See nothing but trees and branches. 10. Furniture needs upholstery or proper steam cleaning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and functional
My stay began with the super friendly and helpful staff. They were great!! Overall the hotel and rooms were very clean and functional but the facilities are showing their age a little. All that said it was evident that they took maintenance seriously as there was a bit going on in a manner that was unobtrusive and didn't effect me stay at all.

8/10 Good

Masnahwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ho Yee Candy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
環境很好
環境很好，感覺舒適，房間很大，一應俱全 但沒有熱水供應，服務說會來看看，但等了很久，只好沖凍水。 很奇怪，resort沒有提供按摩的服務，在那裏沒什麼可做，只有游水和休息。
Stayed 1 night in Oct 2022

10/10 Excellent

Yasushi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランは何を食べても美味しかった！
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
古いけど掃除が行き届いていてスタッフもみんな優しい！最高です。
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

アジアウォーカー, 日本 大阪

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ビーチに近く、頼めばバンの送迎も有り、コスパ最高。シーサイドレストランまで徒歩での往復可能
Stayed 1 night in Aug 2019

8/10 Good

Hendrikus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg terbaik dan berdekatan dgn shopping mall. Bilik bsr, kolam renang yg besar dan kakitangan yg efficient.
Stayed 2 nights in Nov 2018

10/10 Excellent

Pasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and customer orientated personnel in the hotel. Clean, large lounge and pool areas. Shuttle available to/from city every hour, same to airport when leaving. Reception staff most helpfull and caring, than you for restaurant manager Zuraini and GM Eugene for pleasant stay! Br, Pasi & Alex
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel dans la jungle. Excellent .dépaysement total mais manque d animation en semaine
Stayed 4 nights in Jun 2017

8/10 Good

youngho

Liked: Cleanliness, staff & service

8/10 Good

UCK, 東京　浅草

Liked: Staff & service, property conditions & facilities, room comfort
のんびり過ごせる邪魔無しリゾート
周辺は海と自然。コンビニや繁華街がないので、うっとうしさ０．心の癒しに最適 Hotel内にレストラン3店あり。当日スコールで外出できず、そのうちの１店に入った。マレーシアのラム肉料理を頂いたが、とても美味しい、日本ではなかなか食べられない。 窓からの眺めが最高、Hotelから海岸に直接歩け、言わばプライベートビーチぽい感じ。ラブアン特有の船の行列がまじかで見られる。なにしろ静かでリラックスしたい人は是非に！！
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