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Reviews of Hotel Granvia Kyoto

4.5 out of 5
Hotel Granvia Kyoto
JR Kyoto Station, Karasuma Chuo-guchi, Karasuma-dori, Shimogyo, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1086 reviews" "
Rating 8 - Good. 225 out of 1086 reviews" "
Rating 6 - Okay. 40 out of 1086 reviews" "
Rating 4 - Poor. 14 out of 1086 reviews" "
Rating 2 - Terrible. 13 out of 1086 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

nury, Boca Raton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Hotel located in shopping mall with high end stores. Amazing staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located just around the main Kyoto train station whick makes travel around the region easier. The rooms are spacious and newer.
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Dear JosephThank you for staying at Hotel Granvia Kyoto.We are honored to receive your words of compliment about our location and room.We will continue to strive to improve our services so that we can provide a stay that exceeds our customers' expectations.We are looking forward to seeing you again. Thank you for your feedback.Best regards, Director of Rooms

8/10 Good

Ying Ki Bonnie

Liked: Cleanliness
Stayed 6 nights in Mar 2024

10/10 Excellent

Fang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to access all the transportations. We took buses, trains to visit the attractions in the city. Very convenient. Lots of and shopping stores are round. Although it is so close to the train station, but it is very quiet. Hotel is clean and comfortable. I would stay again next time
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Dear FangThank you very much for your recent stay at Hotel Granvia Kyoto and for your feedback.We appreciate your words of compliment about our location.Our hotel is directly connected to the train station, which provides easy access to tourist attractions, and there are also restaurants and souvenir shops in the surrounding area, which is very convenient.We hope that Hotel Granvia Kyoto will become your choice again when you next time come and visit Kyoto. Thank you for your feedback.Best regards, Director of Rooms

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Granvia. Location, facilities were excellent. Some hallways are tired and carpet worn but overall cleanliness and staff aren’t excellent. Paying for a room that includes lounge access is recommended. This team is exceptional.
Stayed 5 nights in Mar 2024

10/10 Excellent

BRONWYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in perfect location for transport, dining and walking to the sights. The room was spacious with a view over the train station with mountains in background. The only negative was the bathroom matting flooring which was covered in stains, not very hygienic. We had to use a bath mat on the toilet floor was did not want to walk on floor due to all the stains on floor. The matting flooring needs replacing with tiles or wooden planking for hygiene purposes.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. The lounge was nice with finger food etc available during happy hour 5-7pm and wine via a machine, they make a nice Japanese gin and tonic there!
Stayed 4 nights in Mar 2024
Response from Manager on 22 Mar 2024
Dear JamesThank you very much for staying here at Hotel Granvia Kyoto. We would also like to thank you for taking your precious time to give us a complimentary feedback. We hope you had a relaxing time staying here. Our staff strives to providing service that makes our customers feel "want to come back".We will continue to devote ourselves to satisfy our customers and look forward to seeing you again in the future.Thank you for your review.Best regards, Director of Rooms

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel conveniently located right in the Kyoto Station. We stayed on the 15th floor and had access to the lounge, which was great for breakfast and drinks. The view was amazing too. Property has great amenities and really helpful staff. Highly reccomend.
Stayed 3 nights in Mar 2024
Response from Manager on 18 Mar 2024
Dear StacyThank you very much for using Hotel Granvia Kyoto this time.It is a great pleasure for us to be your choice and to receive your compliments such as about our location, breakfast, staff, etc. Encouraged by your kind words, we will continue to make every effort to provide you with our heartfelt hospitality services when you stay here next time.We are looking forward to seeing you again.Best regards, Director of Rooms

10/10 Excellent

Hoh Weng Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location as base to travel around Kyoto and outskirts
Stayed 6 nights in Mar 2024
Response from Manager on 14 Mar 2024
Dear Hoh Weng YanThank you very much for choosing to stay at Hotel Granvia Kyoto.We are pleased to hear that you had such a fantastic stay with us. Thank you for highlighting our location.As you mentioned, hotel is directly connected to JR Kyoto Station. No matter you take the Shinkansen or other train to come to Kyoto, you don't need to get outside of the Kyoto Station Building and can arrive at our hotel.There are also restaurants, department stores, and shopping malls in the same building, so we hope you had a pleasant stay.We continually strive to improve our quality of service and hope to welcome you back again in the near future.Thank you for taking your valuable time to post the review.We look forward to welcoming you back here next time.Best regards, Director of Rooms

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Pleased with everything. Will stay again.
Stayed 3 nights in Mar 2024
Response from Manager on 13 Mar 2024
Dear NataliyaThank you for staying at Hotel Granvia Kyoto.It is a great pleasure for us to be your choice and to receive your compliment "Willstay again".We will continue to strive to improve and enhance our services so that we can meet the needs of various customers.We are looking forward to seeing you soon.Thank you for your review.Best regards, Director of Rooms

10/10 Excellent

Mark, Chicago

Travelled with partner
A first class hotel! The staff were very helpful and the room was quite large. The location is perfect and easy to locate. Highly recommended.
Stayed 3 nights in Mar 2024
Response from Manager on 11 Mar 2024
Dear MarkThank you very much for choosing Hotel Granvia Kyoto.We are honoured to receive your many compliments.We are delighted to hear that you enjoyed your stay with us.We look forward to welcoming you to our hotel again when you come to Kyoto.Thank you very much for your lovely review.Best regards,Director of Rooms

10/10 Excellent

Haldis, Kirkland

Stayed 2 nights in Mar 2024

10/10 Excellent

Luqi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is super clean. The room has everything I needed. Breakfast is awesome. Very impressive.
Stayed 2 nights in Mar 2024
Response from Manager on 7 Mar 2024
Dear LuqiThank you very much for your recent stay at Hotel Granvia Kyoto.We are very pleased to hear your compliments about our location, room and cleanness.We will continue to strive to provide a more comfortable and relaxing space and service.We look forward to seeing our guests again.Best regards, Director of Rooms

10/10 Excellent

Mariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here and the service is excellent as always :)
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Dear MarielThank you very much for using Hotel Granvia Kyoto this time.It is a great pleasure for us to be your choice and to receive your compliments such as about our services.Encouraged by your kind words, we will continue to make every effort to provide you with our heartfelt hospitality services when you stay here next time.We are looking forward to seeing you again.Best regards, Director of Rooms

10/10 Excellent

David, Bluffton

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel directly attached to Kyoto station. Awesome for everything. Great, old fashioned service at a beautiful hotel. Def will stay next time in Japan.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Dear DavidThank you very much for staying at Hotel Granvia Kyoto.We are very pleased to hear your compliments about our hotel, location, services, etc.We will continue to strive to provide a space where you can relax and enjoy our services, and we look forward to your continued patronage.Once more, thank you for taking the time to leave your feedbackWe look forward to welcoming you again.Best regards, Director of Rooms

10/10 Excellent

Manjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property located in kyoto station and easy to access all tourist sites Staff are really courteous and polite , excellent customer service
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Dear ManjitThank you very much for using Hotel Granvia Kyoto this time.It is a great pleasure for us to be your choice and to receive your compliments.Encouraged by your kind words, we will continue to make every effort to provide you with our heartfelt hospitality services when you stay here next time.We are looking forward to seeing you again.Best regards, Director of Rooms

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, especially its location in Kyoto Station. The staff was so welcoming and helpful. They helped us ship our luggage to Tokyo. Our room was perfect for two people and had a nice view of the city and the bullet trains. There are so many dining locations just steps from the hotel inside Tokyo Station, in addition to the ones inside the hotel. Getting around Kyoto was very convenient with Kyoto Station just outside the hotel. I would stay here again.
Stayed 3 nights in Dec 2023
Response from Manager on 21 Feb 2024
Dear CaraThank you very much for staying at Hotel Granvia Kyoto and for your feedback. We are most pleased and honoured to receive your compliments on our staff, location.It is a great encouragement for our staff to receive such a positive feedback.We will continue to strive to provide a more comfortable and relaxing space and service.We look forward to seeing our guests again.Best regards, Director of Rooms

8/10 Good

Jeanne, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

NAI-WEN, TAIPEI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is satisfactory except for the following points: 1. They charge a fee for use of the gym 2. They also charge a fee for late check out. These are uncommon in the United States
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb 2024
Dear NAI-WENThank you very much for choosing Hotel Granvia Kyoto.We are very happy to receive your compliments. Your compliments motivate us every day.Also, thank you for your valuable feedback. We will use this information to improve our services in the future.We will continue to strive to create a hotel that meets the expectations of our guests.All of us at the hotel look forward to welcoming you again.Thank you very much for your kind comments.Sincerely yours, Director of Rooms

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. No complaints
Stayed 4 nights in Feb 2024
Response from Director of Rooms on 8 Feb 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Highly recommend. Stayed three nights Would book again.
Stayed 3 nights in Jan 2024
Response from Manager on 5 Feb 2024
Dear AnnThank you very much for choosing Hotel Granvia Kyoto.We are honoured to receive your many compliments.We are delighted to hear that you enjoyed your stay with us.We look forward to welcoming you to our hotel again when you come to Kyoto.Thank you very much for your lovely review.Best regards,Director of Rooms

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Friendly staff. Rooms are huge but are getting tired and need a refresh. Overall a great place to stay and would recommend to anyone for its convenience
Stayed 3 nights in Jan 2024
Response from Manager on 2 Feb 2024
Dear KarenThank you very much for choosing Hotel Granvia Kyoto.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms

10/10 Excellent

Nhieu, Yorba Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right by the train and bus stations, the hotel offers unparalleled convenience. The exceptional staff and services elevate the experience, making it a highly recommended choice.
Stayed 4 nights in Jan 2024
Response from Manager on 2 Feb 2024
Dear NhieuThank you very much for staying at Hotel Granvia Kyoto.We are very pleased to receive the word of compliment.We will continue to strive for thoughtful hospitality services, clean and well-equipped facilities.We truly look forward to your next visit!Thank you very much.Best regards,Director of Rooms

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to use as a hub, for touring Kyoto and the surrounding area. Food options at every level are so amazing. Room stocked with quality teas and other amenities.
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Dear RobertThank you for staying at Hotel Granvia Kyoto this time and taking the time to leave us your kind words of praise. Encouraged by your kind words, we will continue to strive to provide you with our heartfelt hospitality services.We are looking forward to seeing you again soon.Best regards, Director of Rooms

10/10 Excellent

lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Francisco, miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Manager on 5 Feb 2024
Dear CallieThank you very much for coming to Hotel Granvia Kyoto.We are honored to hear that you were so satisfied with our hotel.We hope your trip to Kyoto was a memorable one.We will continue to strive to provide you with a space where you can relax and enjoy our services, and we look forward to your continued patronage.Thank you very much for taking time out of your precious time to write us.We look forward to welcoming you again.Best regards, Director of Rooms

10/10 Excellent

Halina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Helpful staff.
Response from Manager on 9 Jan 2024
Dear HalinaThank you very much for coming to Hotel Granvia Kyoto.We are very pleased to hear your compliments about our location and staff.We will continue to strive to improve our services to provide you with a space that will satisfy you even more.We are looking forward to welcoming you again.Best regards, Director of Rooms

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 4 nights , excellent location, beautiful hotel entrance , amazing view from our bed. Enjoyed our stay and were sad to leave.
Stayed 4 nights in Dec 2023
Response from Manager on 3 Jan 2024
Dear JoyThank you very much for staying at Hotel Granvia Kyoto.We are very pleased to receive the word of compliment.We will continue to strive for thoughtful hospitality services, clean and well-equipped facilities.We truly look forward to your next visit!Thank you very much.Best regards,Director of Rooms

10/10 Excellent

Kyle, Heathwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bramananda

Stayed 4 nights in Dec 2023

10/10 Excellent

Doantrang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to restaurant, train, shopping
Stayed 3 nights in Dec 2023
Response from Manager on 27 Dec 2023
Dear DoantrangThank you very much for choosing to stay at Hotel Granvia Kyoto.Thank you for your compliment about the location.As you say, our hotel is directly connected to Kyoto Station, which is very convenient for access to tourist attractions and shopping.We will continue to make every effort to provide a more comfortable and satisfying space and service to all our guests without resting on our good location.We look forward to seeing you again soon.Best regards, Director of Rooms

10/10 Excellent

Amy

Stayed 3 nights in Dec 2023

10/10 Excellent

Ho Yin Starsky

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff, modern room, nothing to complain
Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Dear Ho Yin StarskyThank you very much for choosing Hotel Granvia Kyoto.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very very friendly staff.
Stayed 2 nights in Dec 2023
Response from Director of Rooms on 18 Jan 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Narcisa

Stayed 3 nights in Dec 2023

10/10 Excellent

Pei-Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

AnaMaria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Nov 2023

10/10 Excellent

Hendrata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The rooms are large and the staffs are very courteous. Highly recommended to stay at this hotel for those who are visiting Kyoto and want to explore the city and surrounding areas.
Stayed 5 nights in Nov 2023
Response from Manager on 23 Feb 2024
Dear HendrataThank you for your recent stay with us at Hotel Granvia Kyoto.We are very pleased to have received so many compliments from you.We hope you will visit our hotel again when you come to Kyoto. We look forward to seeing you again.Thank you very much for your lovely review.Best regards, Director of Rooms

10/10 Excellent

AnaMaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

HANY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023

10/10 Excellent

Shao Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay. Staffs were amazing and location to take the train/bus is right there
Stayed 3 nights in Nov 2023
Response from Manager on 19 Dec 2023
Dear Shao DanThank you very much for staying at Hotel Granvia Kyoto.We are very pleased to hear that you loved our location and staff.As you said, our hotel is directly connected to the station, making access to tourist attractions very convenient.We will continue to make efforts to improve our services to satisfy our guests.We all look forward to welcoming you again.Thank you very much for your lovely review.Best regards, Director of Rooms

10/10 Excellent

HANY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Nov 2023

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really convenient to access from Kyoto station!
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Dear EddieThank you very much for choosing to stay at Hotel Granvia Kyoto.As you say, our hotel is directly connected to Kyoto Station, which is very convenient for access to tourist attractions and shopping.We will continue to make every effort to provide a more comfortable and satisfying space and service to all our guests without resting on our good location.We look forward to seeing you again soon.Best regards, Director of Rooms