In-room safe, desk, blackout curtains, rollaway beds

Reviews of The Blue Waters Hotel

4 out of 5
The Blue Waters Hotel
175 Snell Parade, Durban, KwaZulu-Natal

Reviews

8.0

Very good

Rating 10 - Excellent. 312 out of 899 reviews" "
Rating 8 - Good. 350 out of 899 reviews" "
Rating 6 - Okay. 151 out of 899 reviews" "
Rating 4 - Poor. 45 out of 899 reviews" "
Rating 2 - Terrible. 41 out of 899 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, staff, facilities an so on and so forth
Stayed 3 nights in Feb 2024
Response from Ryan Coppin on 6 Mar 2024
Dear Joachim,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We pride ourselves in not only meeting but exceeding our Guests' expectations and are truly pleased when this happens.We look forward to welcoming you back in the near future.Yours in HospitalityRyan CoppinFront Office Manager

8/10 Good

Susan

Travelled with family
Liked: Staff & service, amenities
It's quite a nice and beautiful hotel close to beach shops etc however they have to manage their sewer system because the room will be smelling urine all day even the corridors so I think it's the sewer system which is not perfect Besides that we really enjoyed our stay
Stayed 3 nights in Jan 2024
Response from Ryan Coppin on 6 Mar 2024
Dear Susan,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We have addressed the issue you put forward and have changed our chemicals used for public area cleaning.We look forward to your next stay.Yours in HospitalityRyan CoppinFront Office Manager

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast, quality food and service were excellent.
Stayed 1 night in Nov 2023
Response from Ryan Coppin on 26 Dec 2023
Dear David,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We are pleased to see that your stay was enjoyable and look forward to your next stay.Yours in HospitalityRyan CoppinAssistant Front Office Manager

10/10 Excellent

Shanelle

Stayed 1 night in Dec 2023
Response from Ryan Coppin on 20 Dec 2023
Dear Shanelle,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We are pleased to hear that you enjoyed your stay and we look forward to having you back in the near future.Yours in hospitalityRyan CoppinAssistant Front Office Manager

6/10 Okay

Patrick

Stayed 1 night in Dec 2023
Response from Ryan Coppin on 20 Dec 2023
Dear Patrick,Thank you for your review.We look forward to your next stay at Blue Waters Hotel.Kind RegardsRyan CoppinAssistant Front Office Manager

2/10 Terrible

Dineo

Stayed 2 nights in Dec 2023
Response from Ryan Coppin on 20 Dec 2023
Dear Dineo,Thank you for your review.I am concerned with your rating and would like it if you could contact us to elaborate on your review to see where we missed the bar with your booking.I look forward to hearing from youYours in HospitalityRyan CoppinAssistant Front Office Manager

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, Restaurante food is delicious and the bar served tasty drinks
Stayed 1 night in Nov 2023
Response from Ryan Coppin on 20 Dec 2023
Dear Russell,Thank you for choosing to stay at Blue Waters Hotel.We strive to not only meet but to exceed the expectation of every Guest that comes into the hotel.I see this could not have been the case with your stay and would love to hear from you to elaborate on your rating so we can see where we need improvement.Yours in HospitalityRyan CoppinAssistant Front Office Manager

10/10 Excellent

Guillaume

Stayed 2 nights in Nov 2023
Response from Ryan Coppin on 22 Nov 2023
Dear Guillaume,Thank you for taking the time to review your recent stay with us.We are pleased to see that your stay was memorable and look forward to having you back with us soon.Kind RegardsRyan CoppinAssistant Front Office Manager

10/10 Excellent

BAYIPHIWE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ryan Coppin on 22 Nov 2023
Dear Bayiphiwe,Thank you for taking the time to review your recent stay.We are please that your stay was enjoyable.We trust we will be seeing you back soon.Yours in HospitalityRyan CoppinAssistant Front Office Manager

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, amenities
Shows it age. Poor sound proofing. Trouble with restaurant staff - would not let us to just get a salad at the buffet evwen thouight it was on the menu and the buffet had all of the ingredients setup. Told us wouls would have to go through romm service but the only salads thet offered were Greek and Thai, Two block walk in the rain to get to a real restaurant. On the other hand the included breakfast buffet was excellent. In spite of these shortcommings, they hotel was well worth the price
Stayed 5 nights in Oct 2023
Response from Ryan Coppin on 22 Nov 2023
Dear Bruce,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We will consider ways of bettering our service to better accommodate Guest requests.We trust you will be back soon and look forward to welcoming you back.Yours in HospitalityRyan CoppinAssistant Front Office Manager

10/10 Excellent

Thapelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Waters
Great stay = Great experience
Stayed 2 nights in Oct 2023
Response from Ryan Coppin on 22 Nov 2023
Dear Thapelo,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We strive to not only meet but exceed our Guests' expectations and are delighted when this is achieved.We look forward to welcoming you back in the near future.Kind RegardsRyan CoppinAssistant Front Office Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% beautiful stay
Stayed 3 nights in Oct 2023
Response from Ryan Coppin on 1 Nov 2023
Dear Howard,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We aim to not only meet, but exceed the expectations of our Guests and are pleased when this has been achieved.We look forward to having you back at Blue Waters Hotel in the near future.Kind RegardsRyan CoppinAssistant Front Office Manager

10/10 Excellent

Thapelo

Stayed 1 night in Oct 2023
Response from Ryan Coppin on 1 Nov 2023
Dear Thapelo,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We are pleased to see that your stay was memorable.We look forward to having you back at Blue Waters Hotel in the near future.Kind RegardsRyan CoppinAssistant Front Office Manager

10/10 Excellent

Theunis

Stayed 1 night in Oct 2023
Response from Ryan Coppin on 28 Oct 2023
Dear Theunis,Thank you for taking the time to review your recent stay at Blue Waters Hotel.We are pleased to hear that you enjoyed your stay and we look forward to having you back with us soon.Kind RegardsRyan CoppinFront Office Manager

10/10 Excellent

Adrian

Stayed 5 nights in Oct 2023
Response from Ryan Coppin on 25 Oct 2023
Dear Adrian,Thank you for taking the time to review your recent stay with us.We are pleased to hear that you enjoyed your stay.We look forward to welcoming you back in the near future.Kind RegardsRyan CoppinAssistant Front Office Manager

8/10 Good

John

Stayed 2 nights in Oct 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

8/10 Good

Ghulam

Stayed 1 night in Oct 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

6/10 Okay

Rowland

Travelled with family
the hotel was over packed , 1 lift not working. We had to complain to the manager who was Gavin at the time. He was wonderful. He listen to us and sorted us out. He made our stay memorable.
Stayed 1 night in Sep 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service but too noisy
The service was great! but it was just too noisy...
Stayed 2 nights in Sep 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We do get quite busy at times.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

khutso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

Livingstone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girl friend organise me a surprise help by one of the hotel staff... I was so happy for what they did
Stayed 2 nights in Sep 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

Mamoloko

Stayed 3 nights in Sep 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

Guillaume

Stayed 2 nights in Aug 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

FORTUNATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We enjoyed our stay. The room was neat, spacious, and the meals were great.
Stayed 1 night in Aug 2023
Response from Ryan Coppin on 23 Oct 2023
Dear Valued Guest,Thank you for your review. We are pleased to hear that your stay was memorable.We look forward to seeing you back in the near future.Kind RegardsBlue Waters Hotel

10/10 Excellent

Martin

Stayed 1 night in Aug 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Martin,Thank you for taking the time to review your recent visit to our Hotel.We look forward to having you back with us soon.

8/10 Good

Mervyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Mervyn,Thank you for taking the time to review your recent visit to our Hotel.We are pleased that you enjoyed your stay and we look forward to having you back with us soon.Do you have any suggestions for us where we could improve to ensure a 10/10 from your next stay?

8/10 Good

JULIANA L MICHEL

Stayed 5 nights in Aug 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Juliana,Thank you for taking the time to review your recent visit to our Hotel.We are pleased that you enjoyed your stay and we look forward to having you back with us soon.

10/10 Excellent

Deon

Stayed 2 nights in Aug 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Deon,Thank you for taking the time to review your recent visit to our Hotel.We look forward to having you back with us soon.

4/10 Poor

Jasmine

Stayed 3 nights in Aug 2023
Response from Ryan Coppin on 28 Oct 2023
Dear Jasmine,Thank you for your review.Kindly share some feedback and suggestions on how we could turn your 4 rating into a 10 rating.I look forward to hearing from you.Kind RegardsRyan CoppinFront Office Manager

10/10 Excellent

Tavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Tavia,Thank you for taking the time to review your recent visit to our Hotel.We look forward to having you back with us soon.

10/10 Excellent

Tavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my vacation from the USA.
I loved the breakfast selections.
Very clean
The size of the room was perfect
The view was exactly what the advertised, awesome. I enjoyed spending my mornings and nights on the balcony.
Stayed 4 nights in Aug 2023
Response from Ryan Coppin on 28 Oct 2023
Dear Tavia,Thank you for taking the time to review your recent stay at Blue Waters Hotel. We are pleased when we are able to not only meet but exceed the expectations of our Guests.We look forward to your return.Kind RegardsRyan CoppinFront Office Manager

6/10 Okay

Nomusa

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Ryan Coppin on 28 Oct 2023
Dear Nomusa,Thank you for taking the time to review your recent stay at Blue Waters Hotel.Kindly give us feedback on how we can turn your rating of 6 to a 10.We look forward to hearing from you.Kind RegardsRyan CoppinFront Office Manager

10/10 Excellent

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Martin,Thank you for taking the time to review your recent visit to our Hotel.We look forward to having you back with us soon.

10/10 Excellent

Rabia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, close to sun coast entertainment and casino . Beach is very close and assessable. Felt safe there.
Stayed 7 nights in Jul 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Rabia,Thank you for taking the time to review your recent visit to our Hotel.We are pleased that you enjoyed your stay and we look forward to having you back with us soon.

6/10 Okay

V

Business traveller
Disliked: Staff & service, room comfort
Feedback
The place is okay, just few issues: *The bed was not comfortable *Pillows are hard and linen were not changed. *Aircon is not adjustable only produces cold air *No Iron or ironing board, if you need one, you have to payfor it.
Stayed 4 nights in Jul 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic Team!
The staff at the hotel are extremely polite, friendly and helpful (especially the reception team). I felt very welcomed and looked after by all the workers from the bar staff to the cleaners and overall had a really fantastic stay at the Blue Waters, I will return!
Stayed 7 nights in Jun 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Harry,Thank you for taking the time to review your recent visit to our Hotel.We are pleased that you enjoyed your stay and we look forward to having you back with us soon.

10/10 Excellent

Torstein

Stayed 4 nights in Jul 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Raymond,Thank you for taking the time to review your recent visit to our Hotel.We are pleased that you enjoyed your stay and we look forward to having you back with us soon.

8/10 Good

Andrea

Stayed 6 nights in Jul 2023

10/10 Excellent

Nothando

Stayed 2 nights in Jul 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Nothando,Thank you for taking the time to review your recent visit to our Hotel.We are pleased that you enjoyed your stay and we look forward to having you back with us soon.

2/10 Terrible

Guillaume

Stayed 3 nights in Jul 2023
Response from Ryan Coppin on 30 Aug 2023
Dear Guillaume,Thank you for taking the time to review your recent visit to our Hotel.We are concerned that you only scored us a 2/10 for your recent stay. Please could you elaborate so we can correct what can be corrected to ensure a better experience on your next visit.

8/10 Good

Mr Philippus R

Stayed 2 nights in Jun 2023

8/10 Good

DANGIL

Stayed 5 nights in Jun 2023

8/10 Good

Damien

Stayed 5 nights in Jun 2023

8/10 Good

Gerhard

Stayed 1 night in Jun 2023

8/10 Good

Luzuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Nkosana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent breakfast buffet and dining room has a nice view of ocean. However, the rooms need renovation and better cleaning. I could hear conversations in the next room through adjoining door.
Stayed 4 nights in May 2023

8/10 Good

Rutendo, Harare

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place to be for holidays with family or business trips..
Stayed 5 nights in May 2023

10/10 Excellent

Marc

Stayed 2 nights in May 2023