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Rating 10 - Excellent. 410 out of 998 reviews" "
10 - Excellent
410
Rating 8 - Good. 402 out of 998 reviews" "
8 - Good
402
Rating 6 - Okay. 113 out of 998 reviews" "
6 - Okay
113
Rating 4 - Poor. 48 out of 998 reviews" "
4 - Poor
48
Rating 2 - Terrible. 25 out of 998 reviews" "
2 - Terrible
25
8.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
Reviews
8/10 Good
Verified traveller
22 Feb 2020
Verified traveller
Stayed 3 nights in Feb 2020
Response from Siti on 24 Feb 2020
Dear Anonymous,
Thank you for sharing your feedback on your recent stay with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Wish you had a safe and smooth journey home
Warm Regards,
Citadines Kuta Beach Bali
Not as good as other Citadines properties world over.
Muhammad
Stayed 3 nights in Dec 2019
Response from Siti on 19 Feb 2020
Dear Mr. Muhammad,
Thank you for sharing your feedback on your recent stay at our hotel.
We do apologize for the inconvenience experienced that wasn’t meeting your expectation.
We look forward to serving your better in the future and wish you safe journey back home.
Warm Regards,
Citadines Kuta Beach Bali
One of the best hotel to stay in while in Bali.It has everything youl ever want.Beautiful ocean view from the roof top with a swimming pool,bar and restaurant with amazing service from the staff.1 minute walk to the beach with beautiful surf.Shopping centers,spa,restaurants is just around the corner...hope to stay here again on our next trip to Bali...
Julie
Stayed 3 nights in Feb 2020
Response from Siti on 18 Feb 2020
Dear Ms. Julie
Thank you for staying at Citadines Kuta Beach Bali during having holiday in Bali.
We are so glad to hear that you enjoyed your stay with us especially about our facilities, location, and our service. We work hard to create home ambiance in your holiday season and it is reflected on your recent stay.
We hope your next stay will be accommodated by our best hospitality again. See you in near future holiday at Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Hotel just in front of Kuta beach
Room is good and clean . Pool was amazing
siavash
Stayed 3 nights in Jan 2020
Response from Siti on 14 Feb 2020
Dear Mr. Siavash,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
All good here very good location across from the beach
Verified traveller
Stayed 5 nights in Jan 2020
Response from Siti on 6 Feb 2020
Dear Anonymous,
Thank you for sharing your positive feedback on your recent stay with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Wish you had a safe and smooth journey home.
Warm Regards,
Citadines Kuta Beach Bali
The hotel is across from the beach. Very busy area, with the traffic it is a wasted of time. The wall is very thin can hear noise or talking from other room and hall way. They also used air freshener in the room when cleaning and in the hallway. The smell is a disgusting and hard to breath. Breakfast is basic. Service is great.
Loc
Stayed 2 nights in Jan 2020
Response from Siti on 3 Feb 2020
Dear Mr. Loc,
Thank you for sharing your experience on your recent stay with us.
We value your feedback and will certainly address your concern to our respective department for an improvement in delivering the service to our guest.
We look forward to serving you better in the future!
Warm Regards,
Citadines Kuta Beach Bali
I like the location of the hotel, near the airport and the beach.
Verified traveller
Stayed 3 nights in Jan 2020
Response from Siti on 21 Jan 2020
Dear Anonymous,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
Swimming pool was awesome and the hotel was exceptionally clean.
Verified traveller
Stayed 2 nights in Jan 2020
Response from Siti on 21 Jan 2020
Dear Anonymous,
Thank you for sharing your positive feedback on your recent stay with us.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Wish you had a safe and smooth journey home
Warm Regards,
Citadines Kuta Beach Bali
The bathroom had a bad sewer smell, hotel room was old, price was too high for this hotel. Very disappointed, would not recommend.
Raj
Stayed 3 nights in Jan 2020
Response from Siti Kotijah on 17 Jan 2020
Dear Mr. Raj,
First, we would like to thank you for taking the time to share your feedback. We do regret to know that you’re disappointed with your recent experience at our hotel and at once, we apologize for the inconvenience experienced that wasn’t meeting your expectation.
Your feedback and information is valuable for our improvement and we do hope you will give us another opportunity to change the impression you have of us.
Warm Regards,
Citadines Kuta Beach Bali
10/10 Excellent
Minda, NC
Travelled with family
10 Jan 2020
Liked: Cleanliness, amenities
Very close to the beach! The rooftop is great! Close to the market and Beachwalk Mall. Breakfast overlooking the beach is very nice!
Minda
Stayed 4 nights in Jan 2020
Response from siti on 15 Jan 2020
Dear Ms. Minda,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
The rooftop restaurant and pool were fantastic! The staff gave 1st rate service!
Annie
Stayed 1 night in Jan 2020
Response from siti on 15 Jan 2020
Dear Ms. Annie,
Thank you very much for sharing your great experience on your recent stay at Citadines Kuta Beach Bali.
We are delighted to learn you enjoyed the stay with us, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
10/10 Excellent
Verified traveller
9 Jan 2020
Verified traveller
Stayed 6 nights in Jan 2020
Response from Siti on 22 Jan 2020
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
4/10 Poor
Leanne
8 Jan 2020
Liked: Cleanliness, staff & service
Disliked: Room comfort
Too Noisy with lovely views
Paper thin walls, extremely noisy, beds are very very hard and uncomfortable, staff very friendly, pool has no shade but great views, definitely wouldn’t recommend this hotel.unable to get any sleep due to Thin walls LOUD Occupants.
Leanne
Stayed 9 nights in Dec 2019
Response from Siti on 21 Jan 2020
Dear Leanne,
Thank you for you for sharing your experience on your recent stay with us!
We value your feedback and has passed on your concern to our respective department for improvement in meeting our guest satisfaction.
We look forward to serving you better in the future and we wish you save journey back home.
Warm Regards,
Citadines Kuta Beach Bali
4/10 Poor
Verified traveller
Travelled with family
7 Jan 2020
Disliked: Staff & service
The location was good, the service was very average
Verified traveller
Stayed 9 nights in Dec 2019
Response from Siti on 10 Jan 2020
Dear Anonymous,
Thank you for sharing your feedback on your recent stay with us
We value your constructive feedback to improve the quality of our services in meeting our guest expectation.
We look forward to welcoming you back and giving us another opportunity to serve you better in the future.
Warm Regards,
Citadines Kuta Baech Bali
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
8/10 Good
Verified traveller
Travelled with family
19 Dec 2019
Liked: Cleanliness, amenities
The swimming pool and the roof top bar. Central location.
Verified traveller
Stayed 7 nights in Dec 2019
Response from Siti on 7 Jan 2020
Dear Mr/s. Anonymous,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
So amazing , nice sidewalk, market, beach area. Swimming pool so beautiful.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Siti Kotijah on 7 Jan 2020
Dear Mr/s. Anonymous,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regrads,
Citadines Kuta Beach Bali
The room is a big small and no free breakfast. But the amenities and staff are really good!
Helen
Stayed 1 night in Nov 2019
Response from Maya on 9 Dec 2019
Dear Ms. Helen,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
Lovely views from rooftop, fantastic staff both in room-service, cleaning staff and bar staff. Reception was both helpful and knowledgeable .
susan
Stayed 9 nights in Nov 2019
Response from Maya on 25 Nov 2019
Dear Ms. Susan,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Everything was very good for -wk stay. Maintenance quickly fixed our stove and bathroom sink drainage. We had the suite w plenty of room, washer/dryer and refrigerator.
Just wish we had had smoking option and bathrobes provided. Loved the rooftop pool and resto/bar. Noise not an issue.
Verified traveller
Stayed 7 nights in Nov 2019
Response from Maya on 22 Nov 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Staff are so nice and welcoming. Very helpful as well, always smiling. The room is clean and comfortable to stay into. Location is very accessible to modes of transportation and tourist spots. There's also a currency exchange center beside it.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Maya on 11 Nov 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Dirty and people are loud. Stay at the fairfeild instead
Verified traveller
Stayed 2 nights in Nov 2019
Response from Maya on 11 Nov 2019
Dear Valuable Guest,
Thank you to share your though at Expedia review channel pertaining your recent stay with us.
We do note your cons review regarding the cleanliness and noise. As your review become our reference for our further development, we are pleased to know in detail of your comment thru direct email or message us on Expedia.
Highly appreciate of your understanding.
Warm Regards,
Citadines Kuta Beach Bali
Lovely hotel and the location was great in front of the beach and in kuta downtown
Verified traveller
Stayed 4 nights in Oct 2019
Response from Maya on 8 Nov 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
The rooftop pool has a great view and isn't too busy
The location
The staff
Verified traveller
Stayed 3 nights in Oct 2019
Response from Maya on 8 Nov 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Staff were great. Everything was nice and easy to organize. Pool on the roof is a bonus. Massage everyday is a must. Great service from them overal. I will go back
Verified traveller
Stayed 3 nights in Oct 2019
Response from Maya on 4 Nov 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
8/10 Good
Verified traveller
26 Oct 2019
Verified traveller
Stayed 5 nights in Oct 2019
Response from Maya on 26 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
10/10 Excellent
Verified traveller
Travelled with family, Travelled with partner, Travelled with group
We had an amazing stay with friends and family. Kuta beach is just accross the street. Staff are extremely helpful. The roof top pool and bar is very lovely.
Verified traveller
Stayed 14 nights in Oct 2019
Response from Maya on 26 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Great location very friendly staff .. very close to the beach, shops, restaurants
De
Stayed 5 nights in Oct 2019
Response from Maya on 25 Oct 2019
Dear Mr./s. De,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Like the roof terrace and pool area
Location
Pleasant staff
Clean rooms
Verified traveller
Stayed 11 nights in Oct 2019
Response from Maya on 24 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
6/10 Okay
Roslina, KL
Business traveller
21 Oct 2019
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It's so shabby and run down for a 4* hotel. Old
Roslina
Stayed 3 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Ms. Rosalina,
Thank you for taking your time to share your recent stay at our Hotel.
We do notice your cons review regarding the shabby and run down for 4 stars Hotel. As we valued each of our guests review, would be appreciate if you can give us more clear regarding the shabby or other facilities that less than your expectation.
Thank you for your kind and hope you had a smooth journey home.
Warm Regards,
Citadines Kuta Beach Bali
Much better than expected Great staff, great room (ocean view), Will def return here.
Phil
Stayed 5 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Mr. Phil,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Tripadvisor community.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
8/10 Good
Verified traveller
19 Oct 2019
Verified traveller
Stayed 2 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Tripadvisor community.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Tripadvisor community.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
By the beach; nice pool! Friendly staff. Comfortable and good price
Verified traveller
Stayed 6 nights in Oct 2019
Response from Maya on 17 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Great view, friendly staff. Will definately come back.
Verified traveller
Stayed 5 nights in Oct 2019
Response from Maya on 15 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia channel.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
I loved the view for breakfast, it was the best thing to wake up too. Rooms were clean but paint on walls were chipped. Rooftop pool and service was amazing, great way to end a busy day. Overall was a wonderful stay, relaxing and great views
Verified traveller
Stayed 9 nights in Dec 2018
Response from Maya on 8 Oct 2019
Dear Valuable Guest,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
Thank you for taking your time to share your recent stay at our Hotel.
We valued all of our guests comment to develop our services quality to be better in future. Furthermore, we do notice that you only gives us 4 points out of 5. We are pleased to know in detail of your inconvenience situation that might be happened during your stay to our direct email.
Have a smooth journey home and see you in next holiday with us.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
We thank you for taking the time to post your thoughts on Expedia review channel.
However, we noticed your points given to our services that indicate your inconvenience situation upon your stay. We are pleased to know more detail thru our direct email since your observation is valuable information for our improvement in future.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
The property is right facing Kuta Beach. The rooms are close to lobby, hence very easy to reach the beach. The infinity pool at the rooftop is amazing. The lowdown is the internet inside the room was weak, and my refrigerator was not cold. But I simply moved to one of its cafe to upload my files, and to ask for ice cubes for my in-room drinks.
ajirokhadi
Stayed 3 nights in Sep 2019
Response from Maya on 3 Oct 2019
Dear Mr. Aijirokhadi,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center.
We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team.
We look forward to having you back with us for another experience of Citadines Kuta Beach Bali.
Warm Regards,
Citadines Kuta Beach Bali
Very nice hotel by the beach, close to cafes and restaurants. Nice pool, room and staff. Only stayed for a few hours prior to catching a flight. All in all, a nice stay.
WOLFGANG
Stayed 1 night in Sep 2019
Response from Maya on 1 Oct 2019
Dear Mr./s. Wolfgang,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
Dear Ms. Everett,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
Dear Ms. Everett,
It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Warm Regards,
Citadines Kuta Beach Bali
8/10 Good
Verified traveller
29 Sept 2019
Verified traveller
Stayed 6 nights in Sep 2019
Response from Maya on 30 Sept 2019
Dear Valuable Guest,
We would like to extend our sincere gratitude for your compliment and recommendation to our Hotel.
However we notified that you only gave us 4 out of 5 score. As we strive to keep presenting guests with the best service, would appreciate if you could contact us at our email address to share which aspects that we can improve to give guests a better experience.
We look forward to hearing from you and sincerely hope that we will have the opportunity to welcoming you back in the future.
Warm Regards,
Citadines Kuta Beach Bali
The roof top bar. Great view during day, kinda chill at night
Verified traveller
Stayed 3 nights in Sep 2019
Response from Maya on 26 Sept 2019
Dear Valuable Guest,
Thank you for sharing your experience.
It is such a delight to know that you’ve found our rooms and rooftop pool as excellent.
We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
Thank you for sharing your experience.
It is such a delight to know that you’ve found our rooms and rooftop pool as excellent.
We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit.
Warm Regards,
Citadines Kuta Beach Bali
Dear Valuable Guest,
Thank you for talking your time to write a review pertaining your recent stay at Citadines Kuta Beach Bali.
We have been alerted your inconvenience caused by the bed smell and we do apologize for this case. We have been continue this alert to related department and make sure this would not be happened again.
Hopefully we can reach your expectation in your future stay.
Warm Regards,
Citadines Kuta Beach Bali
It was really close to the beach.
The foods are expensive around the area since it's in hotspot areas for foreign tourists.
The breakfast is really nice, with nice view as well.
On the top of the buildings you can view the sea and swimming on the top level, making it pool-sea view.
MUHAMMAD IZHAR
Stayed 1 night in Sep 2019
Response from Maya on 16 Sept 2019
Dear Mr. Muhammad Izhar,
Thank you for sharing your experience.
It is such a delight to know that you’ve found our rooms and services as excellent.
We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit.
Warm Regards,
Citadines Kuta Beach Bali