Super close to Kumamoto castle and downtown (and its biggest shopping street), this hotel is wonderful in terms of location, as it was only 1 minute on foot from the airport shuttle stop, and right in front of the hotel there's a tram stop. Tons of convenience stores and 24 hour restaurants literally downstairs. However, service at the hotel seemed a bit sub-par as check-in was absolutely awful. Front desk spoke extremely limited English and insisted that we had to pay for our stay (even though we already paid in full). Turns out they retrieved the wrong guest listing. I had to spend a lot of time pulling up my credit card records and hotels.com records to show them that they're wrong. Unlike other Japanese hotels which I've stayed in where you're greeted when returning at night, here the staff ignores you or turn their gaze away, which I thought was super weird. Plus, they didn't provide any assistance whatsoever to showcase what you can do in Kumamoto, not even a map. Presumably this is a business hotel, that's why. However, housekeeping is wonderful with great room amenities (down to a shower cap, which isn't always provided) and kept the room spotlessly clean. If I were to return to Kumamoto and manage to find a hotel with similar price/accessibility, I am quite sure I would not stay here again.