Balcony view

Reviews of Tune Hotel - Waterfront Kuching

2 out of 5
Tune Hotel - Waterfront Kuching
Jalan Borneo, Off Jalan Tunku Abdul Rahman, Kuching, Sarawak

Reviews

7.2

Good

Rating 10 - Excellent. 56 out of 289 reviews" "
Rating 8 - Good. 111 out of 289 reviews" "
Rating 6 - Okay. 82 out of 289 reviews" "
Rating 4 - Poor. 24 out of 289 reviews" "
Rating 2 - Terrible. 16 out of 289 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Arif

Travelled with group
toilet no lock
Stayed 2 nights in Feb 2024
Response from Tune Hotel - Waterfront Kuching on 26 Feb 2024
Dear Guest,We are sorry for the inconvenience caused. We will try our best to improve our room facilities in the future. Thank you for staying with us and for the review. Thank You.

6/10 Okay

RAHMAT

Travelled with family
Liked: Staff & service
Disliked: Amenities
close to riverfront, worth the money
Stayed 2 nights in Sep 2023

4/10 Poor

Haryo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
On our last day the alarm went off in the entire building at 6am for 15 minutes straight... it was over for a couple minutes before it started again, and again until about 7am. The hotel is good for what you paid for, but this incident really disrupted my rest.
Stayed 3 nights in Feb 2023

2/10 Terrible

Edy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked room with window but given room without window.

2/10 Terrible

TRINITY

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No security. With guests fightinc, no security present for 2 hrs. Lift broke down, no alternative lift as only 1 lift in the whole hotel. only alternative was stairs. For 2 days. Toilet bowl water dripping.
Stayed 2 nights in Dec 2022
Response from Tune Hotel - Waterfront Kuching on 22 Dec 2022
Dear Guest,We're very sorry for the inconvenience caused. We'll try our best to improve our hotel maintenance more better in the future. Thank you for staying with us.

10/10 Excellent

KOK LEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for budget travellers
Stayed 1 night in Jun 2022
Response from Mateen on 26 Jun 2022
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations, exceed guest satisfaction in all areas and to improve with each and every stay. However, this is not possible without your helpful feedback which will assist us in creating total satisfaction for all guests. The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 Poor

Kamarul Ariffin

Stayed 2 nights in Apr 2022
Response from Mateen on 22 Jun 2022
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations, exceed guest satisfaction in all areas and to improve with each and every stay. However, this is not possible without your helpful feedback which will assist us in creating total satisfaction for all guests. The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

2/10 Terrible

Nurnajwa

Stayed 1 night in Nov 2021
Response from Mateen Affani on 15 Nov 2021
Dear Nurnajwa , Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. Please do let me know what were the issues you faced in order for us to improve our services. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

KM, Sibu

Liked: Cleanliness, staff & service, property conditions & facilities
Tune Hotel is in the downtown, close to waterfront. A good budget accomodation but less of parking space.
Stayed 2 nights in Sep 2020
Response from Mateen Affandi on 2 Oct 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Come back soon and remember to use our exclusive return guest offer from our website Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 Poor

S.crysshaa, Kuala lumpur

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cleanliness is good. Staff, service and amnities is damn bad. No phone in the room to call front desk. Had to use my own then it took ages for the front desk to answer the call. Busy and enggage all the way. Coffee/tea maker and hair dryer is not available. The staff even ask me to go down get the hot water from water dispenser. I’ve been to other 3 star hotel be it in msia or oversea, tune hotel is the worst service ever. It does not fit the 3 star with very lousy service.
Stayed 1 night in Sep 2020
Response from Mateen Affandi on 23 Sept 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Come back soon and remember to use our exclusive return guest offer from our website Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Dodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Mateen on 30 Jul 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 Poor

GoddessOfSleep, Kuching

Disliked: Cleanliness, staff & service, property conditions & facilities
I used to stay at Tune Waterfront and it had comfy beds, clean towels and a private bathroom for a fairly reasonable price. The counter people were always friendly too. However, my recent stay was quite disappointing. I requested for a quiet room but was instead given a room right beside the main entrance where people walked in and out and was near the main road. When I asked if it was possible to change to a more quiet room, the lady told me that a room beside the main entrance was quieter than a room on a higher floor away from the traffic. Okay, that logic was very weird but I was tired and just thought of putting up with it. When I entered the room, it was rundown and not like the normal rooms that I used to stay in. The sink was dirty and had splotches of toothpaste(?) still in it. No bathroom rug was given either. And the worse was the window that couldn't be closed. As my room was right on the ground floor, anyone could've climbed in at any moment. I went to inform the counter lady again and she sent someone over to help "close" the window but the serviceman also admitted that the lock was spoiled. So even though the window was finally closed and "locked", anyone from the outside could just open it again. By this time I was just really really tired with everything and I didn't bother to make any complains because I could see that no matter what I said, the lady wasn't going to change me to another room.
Stayed 1 night in Jul 2020
Response from Mateen on 15 Jul 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Relesion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Mateen on 15 Jul 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place very minimize and nice. near with waterfront KCH. I love it!
Stayed 1 night in Apr 2019
Response from Mateen on 29 Jun 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Ilangovan

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything fine
Stayed 2 nights in Feb 2020
Response from Mateen Affandi on 23 Feb 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Rooms small but clean and well provided.. staff very helpful and friendly.
Stayed 4 nights in Feb 2020
Response from Mateen Affandi on 23 Feb 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 Poor

EdwinLauChungLo, Bintulu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
1. The Front Desk Staff was not helpful at all. I believed that its time to chance shift so he is in a harry to go just answer cannot, cannot and cannot. Not even a suggestion but just point to the computer next to the counter and ask you to do the booking yourself. So I asked can you help me as I am not use to using this computer - he did not answer me but walk into the inner office. 2. The room 206 has a lamp at the side wall hanging side way about to drop off. 3. First day no soap, only second when they clean the room then we received soap.
Stayed 3 nights in Jan 2020
Response from Mateen on 10 Jan 2020
Dear Edwin, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the service and rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance and Front Desk team to ensure this won't happen again. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Verified traveller

Travelled with group
value for money
Ok for the price paid . No complaints
Stayed 1 night in Jan 2020
Response from Mateen on 8 Jan 2020
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 Poor

Azwanizam, Kuala Lumpur

Travelled with family
I booked this room long time ago.. unfortunately I have family day on the same day organise by my department. So, unable to go to Kuching. I called the hotel to change the date but can't. So, I lost my money.. for sure I can't refund it. This the very bad experience I get from Expedia. Tq
Stayed 2 nights in Dec 2019
Response from Mateen on 10 Dec 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. No refund can be done as your booking is made under a non refundable booking with a guaranteed reservation. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Verified traveller

Room A bit small, but bathroom great.
Lobby abit noisy with other visitor's from Mauritius island. Breakfast average.
Stayed 2 nights in Dec 2019
Response from Mateen on 10 Dec 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

normah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Mateen on 23 Nov 2019
Dear Normah, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Ann

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Nov 2019
Response from Mateen Affandi on 18 Nov 2019
Dear Ann, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, constructive and I'll come again
Stayed 1 night in Sep 2019
Response from Mateen Affandi on 29 Sept 2019
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
Website/management Poor, slow and not responsive specially on change of date and room booking.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s fine for the price. It was clean and the AC works
Stayed 5 nights in Aug 2019
Response from Mateen Affandi on 28 Aug 2019
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Jaflus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mateen on 4 Aug 2019
¬¬Dear Jaflus, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Mohamad, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and nice hotel to stay.
Stayed 3 nights in Jul 2019
Response from Mateen on 4 Aug 2019
¬¬Dear Mohamad, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

YJ, Singapore

Travelled with group
Reality check: you're not staying at the Hilton across the street. You get what you pay for, so don't expect too much. It's a very basic room with only 1 functional charging point. And the wifi is patchy (not a huge problem for me since I got a local sim card). But towels and water are provided (or you can reduce plastic waste by refilling your bottle at the lobby). And it's walking distance to a number of food options.
Stayed 5 nights in Jul 2019
Response from Mateen on 4 Aug 2019
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2019
Response from Mateen on 18 Jul 2019
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

2/10 Terrible

Stephanie, Selangor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didnt enjoy the stay this time. Room floor was sticky upon arrival. Had bed bug bites. Bathroom floor tiles look stained and dirty. Room was small and cramp
Stayed 4 nights in Jul 2019
Response from Mateen on 18 Jul 2019
Dear Stephanie , Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. We have a annual contract with a professional Pest control company for weekly inspections of all rooms we have contacted them to come take appropriate action. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Mateen Affandi on 28 Jun 2019
Dear Chin, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Liked: Room comfort
Toilet dirty. Room has spider web. Floor dirty
Location strategic in city centre. Comfort bed. Shower pressure is good.
Stayed 2 nights in Jun 2019
Response from Mateen on 10 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. I have investigated this issue in particular and regret that this failure impacted your stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. I have investigated this issue in particular and regret that this failure impacted your stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.friendly staff
Stayed 3 nights in May 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
clean and helpfull
Stayed 2 nights in Mar 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

JOSEPHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Audrey

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
It hotel is located at a perfect location, by the Waterfront. It was really value for money if you are just looking for a place to bunk for the night.
Stayed 3 nights in Apr 2019
Response from Mateen on 9 Jun 2019
Dear Audrey, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is nice
Stayed 2 nights in May 2019
Response from Mateen on 9 Jun 2019
Dear Agnes, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Business traveller
near with waterfront
Stayed 3 nights in Apr 2019
Response from Mateen on 9 Jun 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Clarrissa

Business traveller
Liked: Cleanliness, staff & service, amenities
The facilities are in good condition.
Stayed 2 nights in Apr 2019
Response from Mateen on 9 Jun 2019
Dear Clarrissa, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mateen on 30 Apr 2019
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
improve or you will loose your client..
i need to wait for 15 minutes to check in due to no one in front liner service...got no tv remote control...the air conditioner is rattling for my room...but im proud with the hygiene of the toilet and the room itself..
Stayed 1 night in Apr 2019
Response from Mateen Affandi on 22 Apr 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I am sorry about the initial delay in the check in I will look into this matter. I greatly appreciate your comments and reviews we strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Daniel, Sibujaya

Business traveller
Towel is smelly.. Like not to wash.. Mybe recycle the towel for next custumer
Stayed 3 nights in Apr 2019
Response from Mateen on 22 Apr 2019
Dear Daniel, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping team to ensure this won't happen again. I can assure you that our towels are never reused as you must have noticed the towel was clean and properly iron and folded. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mateen on 22 Apr 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I greatly appreciate your comments and reviews we strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Mateen on 22 Apr 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I greatly appreciate your comments and reviews we strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was alright
It was ok.. The place is near the waterfront so its easy for me to walk just down the street to find some food.
Stayed 1 night in Apr 2019
Response from Mateen on 22 Apr 2019
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I greatly appreciate your comments and reviews we strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching