Breakfast served

Reviews of Merdeka Palace Hotels & Suites

4 out of 5
Merdeka Palace Hotels & Suites
Jalan Tun Abang Haji Openg, Kuching, Sarawak

Reviews

6.8
Rating 10 - Excellent. 68 out of 313 reviews" "
Rating 8 - Good. 95 out of 313 reviews" "
Rating 6 - Okay. 72 out of 313 reviews" "
Rating 4 - Poor. 46 out of 313 reviews" "
Rating 2 - Terrible. 32 out of 313 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Elaine Rikan

Liked: Cleanliness, staff & service
Heart of the town
Stayed 4 nights in Mar 2024

8/10 Good

Ezsherlynn

Stayed 1 night in Jan 2024

2/10 Terrible

DYANA, Montegut

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs a renovation !
Stayed 3 nights in Jan 2024
Response from E-Commerce, PR & Marcom on 26 Mar 2024
Dear Ms DyanaThank you for sharing your experience. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests." "We appreciate your feedback on the comfort of our accommodations.Best Regards, On behalf Management

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Though the location was great the apartment suite room condition was in poor maintenance: the kitchen had minuscule appliances/serve-ware/cutleries; broken kitchen dish drying rack; water/leak-stain in the carpets in living room and dining room (one of the living room stain was even still wet when we arrived); in the main master bedroom there's a mold-stained ceiling leak above the sink; leaky water taps; mold/blacken corking in all the bathrooms/sinks; some non-working light bulbs etc. Generally not maintained.
Stayed 2 nights in Dec 2023

6/10 Okay

Kah Hock

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Former glory days gone by. Urgent repairs needed.
The hotel has seen glorious days but today it is a sad reminder of how not to run an establishment. Everything need a complete redo, though the quality of the finishing is good, like marble masonry. And solid furniture. Carpets, curtains, fixtures and aircon are all outdated and breaking down. Hope they can renovate this place soon.
Stayed 1 night in Dec 2023

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with room condition
Lovely staff and lobby and great location. Unfortunately the hotel rooms are in dire need of an update . Ours had a very old , musty smell also . Unfortunately would not return because of the aged , stained rooms .
Stayed 5 nights in Dec 2023

8/10 Good

dennis

Liked: Cleanliness, staff & service
Close to everything
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good location but dirty room
Aircon vent has a thick layer of dust and air of room smells musty. Room cleanliness in that sense leaves much to be desired
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Location ,location , location
As noted by others , unfortunately , a once, very majestic hotel ( is only 25yo ) is now very dated and in need of major refit. However , the rooms are large ,clean and the bed very comfortable ( if you like a firm bed ). Nothing else compatible for the location and price
Stayed 3 nights in Oct 2023

6/10 Okay

Liangying

Travelled with family
Liked: Staff & service, amenities
I think they need to remodel the room and floor and ceiling They r in the good location but be hotel environment looks s bad and dirty This is my first time stay here and the last time if they don’t improve the environment I can’t con back again I like the location here and the hotel workers r very friendly and nice If they could change will hav good business
Stayed 1 night in Sep 2023

4/10 Poor

Liangying

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room is too bad ,looks too old not maintain well, I suggest the hotel need to maintain more,looks not clean But the staffs in the hotel everyone is very good service That is what I like
Stayed 1 night in Sep 2023

6/10 Okay

Hafidz

Liked: Staff & service
Disliked: Property conditions & facilities
There was a leak from the roof. Water was dropping every other second. I was only there to stay one night. I chose not to use the wardrobe as I do not want me or my belongings to get wet.
Stayed 1 night in Aug 2023

6/10 Okay

Michelle

Convenient to visit museum
Stayed 3 nights in Aug 2023

8/10 Good

soon lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it because of location and service .
Stayed 2 nights in Apr 2023

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and location
Stayed 6 nights in Apr 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Has a lot of colonial history attached to the building
Stayed 7 nights in Mar 2023
Response from Mona on 5 Apr 2023
Dear SirGreetings!.Thank you for your post stay review. Looking forward to your next stay.Best RegardsMPHS

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
Glad I chose this hotel because it was close to a shopping mall and close to a museum I wanted to visit. Room was clean, bed was comfortable, everything worked as it should and the staff were very friendly and helpful.
Lobby of the Merdeka
Stayed 4 nights in Jan 2023

10/10 Excellent

Rabiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable for my family trip, overall im satisfied with the accommodation. Please fix the shower.. Thats all.. Tqvm.. 😊😊😊
Stayed 2 nights in Jan 2023

2/10 Terrible

Cherie

Disliked: Amenities, property conditions & facilities

8/10 Good

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more attention to outdated decor and maintenance
Stayed 1 night in Sep 2022

8/10 Good

Law

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

DATO Mansor

Stayed 1 night in Aug 2021

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very polite and helpful. During the pandemic restrictions, the staffs are making all efforts to comport the customers. Well done !
Stayed 1 night in Apr 2021
Response from Mona on 26 Apr 2021
Dear Kee Thank you for you comments. We appreciate it very much and we're pleased that you had a pleasant stay in Merdeka Palace Hotel & Suites!. We hope that you will continue to support by staying in MPHS. Your comments is definitely a boost of moral to our staff during the pandemic period. Once again, a big THANK YOU! #staysafe Kind Regards on behalf of management Mona

6/10 Okay

Awang hassim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Mona on 26 Apr 2021
Dear En Awang Thank you for your review during you stay in Merdeka Palace Hotel & Suites. We appreciate it. Hoping to see you staying in MPHS again. #staysafe Kind Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed to stay at this hotel
not good. couldn't access the wifi. cleanliness so bad. toilet light and the light under the table were not functioning. Car park very dark. No proper sign to show the "in" and "out" of the car park. The furniture and equipment in the room are very old. Window curtains were very dirty and not working. Paid more for what is expected. not worthwhile. will never consider to stay at this hotel again.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Spacious with good location and view but moldy
The hotel is spacious with great bones. The view was great and the pool facility nice. But there were moldy shower curtains and moldy spots in the carpet. They clearly have a leak somewhere and just don't fix it. The fridge didn't work and the wifi didn't work. The wifi was very frustrating because we expected to be able to work remotely from the rooms one of the days, but we couldn't even get our phones connected, let alone our computer. Wifi does work in the lobby. The location is perfect, just blocks from the waterfront, with the free museum right next door. For a 3 bedroom, for this price and location, it's fine, just don't count on the wifi, and expect mold. It's too bad because it clearly has the potential for a spectacular hotel.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Merdeka Palace Hotel
Satisfied with the servicesof the hotel staffs
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
The Room and location is good. Convenient place to stay, near to shopping Complex and attractive place. The room view is not so good due to facing parking space.
Stayed 2 nights in Jan 2020

8/10 Good

Eng Sik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

2/10 Terrible

Kamil

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I stayed in 2 room suite. The room is considered dirty. Carpet is smelly and many water leakage spots. the aicond vents were not clean. Bathroom so so. None of the window curtain are working. Overall... please avoid this hotel if you have the budet
Stayed 2 nights in Jan 2020

4/10 Poor

Roslan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Slow check in.
Waiting for almost 1 hour to check in. We came at 3.30pm but staff at reception said the room still not ready. There also about 5-6 family also waiting for their room. Only able to check in after 1 hour waited. In the room there should be 3 queen bed, but there was only 1 queen and 3 single bed. Room also not really well prepared such as no garbage plastic in the toilet and no door mat given.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Ng

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

maya

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The location is perfect, view overlooking waterfront is excellent. Overall it is neat and well-maintained except the bathroom floor in master bathroom doesn't drain well. The outside toilet is noisy and needs looking into. It needs another lift cos sometimes it is too crowded and had to wait long.
Stayed 2 nights in Sep 2019

2/10 Terrible

isman

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
1st i want to complaint about room, in my reservation suppose to be 1 Queen bed n 2 single bed, but when i chk in , they gave me 1 king bed n 1 single bed. I have children which i suppose to place them for 2 single bed. But i was given 1 single bed. At last my children hv to slept on the floor. I am so dissapointed with the answer from Front liner, she said the room was given based on availablity the what happened to my booking... I already request for 1 queen n 2 single bed?! And one more problem, no fridge inside apartment. The hotel really need to improve and renew old thing.... I am so so so dissappointed with my room reservation , the apartment look very old and unattended and gave to me and my family. Plus we are celebrating my son's birthday. I really the management can looked into this matter. Just because im local sarawakian they gave me bad apartment to stay and so not comfortable. I was charged when i request for extra pillow n blanket which im already request 2 single bed but gave 1 single bed. So unfair and im so dissappointed !!
Stayed 1 night in Sep 2019

10/10 Excellent

noorazizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times and it’s always a pleasant and relaxed experience.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think there is a need to do spiritual cleansing of the place. The staff were wonderful and upgraded me to a suite, 704. But I had some 'disturbances' in the night. worth looking into Thank you
Stayed 1 night in Jul 2019

6/10 Okay

TAN POH

Disliked: Cleanliness, property conditions & facilities, room comfort
not so good. have to pay for extra pillow
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Last minute search
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a once grand hotel. It is much in need of some love. The beds were clean but the furniture and carpet were not. We stayed 2 separate times with a jungle trek in between. I’m the second room, it looked like the tub hadn’t been cleaned and the shower curtain was moldy. The view would have been great, but the windows were filthy. The kids did enjoy the pool and the lobby area is very nice as is the staff.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019

6/10 Okay

RezzFairez

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Need to refurbish & renovate. Furnitures & equipments quite old. Its about time...
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Toilet did not drain properly. Room was dim as a few lights were not functioning. Some buttons to turn on/off the lights/make my room did not function properly.
Stayed 3 nights in Jun 2019