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Reviews of Imperial Hotel Kuching

4 out of 5
Imperial Hotel Kuching
Jalan Datuk Tawi Sli, Kuching, Sarawak

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 647 reviews" "
Rating 8 - Good. 290 out of 647 reviews" "
Rating 6 - Okay. 46 out of 647 reviews" "
Rating 4 - Poor. 11 out of 647 reviews" "
Rating 2 - Terrible. 5 out of 647 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kuldip

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Imperial Hotel Kuching on 17 Apr 2024
Dear Kuldip,Thank you for taking the time to share your experience on your recent stay in Imperial Hotel, Kuching. All of us are delighted that we could ensure a comfortable stay during your visit.We are sorry that our hotel did not meet your expectation. Rest assured that we will always look for way to improve our products and services to best serve guests like you. We look forward to welcome you again in the near future. Thank you.Kind regards,Imperial Hotel Kuching

8/10 Good

Hsiu Jiuan

Liked: Cleanliness, staff & service, amenities
Hotel was great. Facilities can be improved. But location is spot on as there is a connected shopping mall.
Stayed 2 nights in Jan 2024
Response from Imperial Hotel Kuching on 8 Apr 2024
Dear Hsiu Jiuan,Thank you for taking the time to share your experience on your recent stay in Imperial Hotel, Kuching. All of us are delighted that we could ensure a comfortable stay during your visit.Rest assured that we will always look for way to improve our products and services to best serve guests like you. We look forward to welcome you again in the near future. Thank you.Kind regards,Imperial Hotel Kuching

8/10 Good

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry to hobby lobby not easy to find
Stayed 3 nights in Feb 2024

10/10 Excellent

David, PARKWOOD

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Imperial Hotel Kuching is very good. This is my 2nd visit in 8 months and I find it so Convenient to all things Kuching.
Stayed 5 nights in Feb 2024

8/10 Good

Sue Phay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel which is within a shopping mall. Easy to find eateries. Breakfast is ok.
Stayed 1 night in Jan 2024

6/10 Okay

Guohui

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were friendly but the WIFI did not work at all.
Stayed 1 night in Jan 2024

10/10 Excellent

kin kwok

Stayed 1 night in Dec 2023

10/10 Excellent

Hilmi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful in safeguarding the items that was handed over by me to store in a chiller, as there is no room to put the item in the hotel room fridge. Despite going in and out of the hotel parking many times, the staff were patient enough to accommodate to our free parking every time we call to void our parking fee. Thank you
Stayed 4 nights in Dec 2023

10/10 Excellent

Kai Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel near Kuching Airport
The Imperial Hotel in Kuching was great. It is close to the airport and is attached to a shopping mall. The buffet breakfast was fabulous. We found the place to be clean, comfortable and with many nice amenities. The price was a great deal for what we got.
Stayed 2 nights in Oct 2023

8/10 Good

Grace

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Hoi Loon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No toothbrush was provided. This is a pity
Stayed 4 nights in Oct 2023

6/10 Okay

Chong Siew

Travelled with family
Liked: Cleanliness, staff & service
Too short stay to properly evaluate
Stayed 1 night in Oct 2023

10/10 Excellent

Poh Leong

Travelled with family and small children
The people and the service
Stayed 1 night in Aug 2023

6/10 Okay

Shiau Yea, Petaling Jaya

Travelled with group
Liked: Staff & service, amenities
Should provide 2 bottles of water per person each day. Outer side of window was full of germs and green mosses, making the view blury and negative. Location wise was good, with shopping mall and kopitiam in walkable distance.
Stayed 3 nights in Aug 2023

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was enjoyable. Food over priced and quality very low. Not many of the drink options were available
Stayed 4 nights in Jul 2023

8/10 Good

BANUMEGALLAI

Stayed 2 nights in Jun 2023

10/10 Excellent

Mattheus, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities
Great

10/10 Excellent

Ann Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

David, PARKWOOD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My first time at the Imperial and I was very impressed.
Stayed 7 nights in Jun 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well kept and it’s clean. Very pleasant stay. Breakfast has plenty of choice to choose from. Thank you!
Stayed 4 nights in Jun 2023

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
This was a great stay. I highly recommend it
Stayed 5 nights in May 2023

8/10 Good

Tai Tzum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay
Stayed 6 nights in Mar 2023

10/10 Excellent

Ken

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The hotel interior is clean and spacious, so was the room. The breakfast buffet spread was superb. What I didn't like - the exterior needs upkeep, as in the windows. The glass is full of dirt and rain spots...gives an otherwise lovely view out, a not so lovely view. When it rains (and it did rain a lot when I was there), the rain drops made loud splattering noises on the metal mullions (the horizontal window frames). The extra large spaces in the room and unblocked views made up for that, I reckon.
Stayed 3 nights in Feb 2023

10/10 Excellent

Rudolf, Tanjung Bungah, Penang

Stayed 1 night in Feb 2023

10/10 Excellent

Yee Chung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and very helpful
Stayed 2 nights in Feb 2023

8/10 Good

Ah Choo

Stayed 3 nights in Jan 2023

6/10 Okay

Abby

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Kuet

Liked: Cleanliness
Near relative and friend

10/10 Excellent

Kuet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good stay and good location for us.
Stayed 1 night in Dec 2022

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, amenities
The Imperial Hotel in Kuching is a comfortable place to stay. It is close to the airport (and, for us, close to our families home). The rooms are comfortable but some of the features are showing their age or lack of repair. The sink drain did not open at all and we had to just remove the stopper to use the sink. The toilet seat was loose and we asked it to be tightened. Did not happen. In addition, they have a silly one-towel-per-guest policy. I get it that some guests steal towels but when it is hot and humid most folks will shower twice per day. We gave up asking for more towels. 🙄 Finally, the room comes with buffet breakfast. In past stays we have greatly enjoyed this. On this stay the quality of the food was seriously lacking and most entrees were cool or cold on the buffet line. We ate there once and just threw away the vouchers for the other four days.
Stayed 5 nights in Sep 2022

8/10 Good

Chan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are good
Stayed 1 night in Sep 2022

8/10 Good

Tet shin

Stayed 3 nights in Sep 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Nice hotel. The staff is helpful and the rooms are clean and perfect for my needs. Close to nearby shopping and food.
Stayed 1 night in Aug 2022

8/10 Good

KALAIARSI

Stayed 2 nights in Aug 2022

10/10 Excellent

Nuraini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Hui Sun

Disliked: Staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Room
The hotel is conveniently located next to a shopping mall which is nice, but unfortunately, the there's nothing much in the shopping mall to grab anyone's attention. Bed was comfortable, and bathroom was big and had a good layout.
Stayed 2 nights in Jul 2022

10/10 Excellent

Yew Hoong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded with plenty amenities within walking distance
Stayed 1 night in Jul 2022

10/10 Excellent

vincent boon hoo, orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Chin Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffer breakfast 😋
Stayed 4 nights in Jun 2022

10/10 Excellent

Kheong

Stayed 1 night in May 2022

10/10 Excellent

Lee

Stayed 1 night in May 2022

8/10 Good

HASFAZILLA

Stayed 1 night in Mar 2022

10/10 Excellent

Simon

Stayed 1 night in Mar 2022

10/10 Excellent

Feeifong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Low

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was okay and room was clean except no airport transfer and housekeeping during covid-19.
Stayed 2 nights in Nov 2021