Exterior detail
Check availability

Reviews of The Kasturi

4 out of 5
The Kasturi
Km 32.5, Jalan Kuantan/Kemaman, Cherating, Pahang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 68 reviews" "
Rating 8 - Good. 17 out of 68 reviews" "
Rating 6 - Okay. 2 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nur Syafiqah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this property to those seeking a place to just relax and do nothing! Thats all we did! We stayed in the 2 bedroom beachfront villa with the pool and its all yours day and night. We went on a weekday, low season, but the bfast was still suprisingly good, instead of a buffet, you can order whatever bfast menus tht they have. Good experience overall but the room could use those full length mirror that other hotels tend to have cause its hard to get ready when theres people inside the bathroom. Other than tht, excellent!
Stayed 2 nights in Oct 2022

10/10 Excellent

Yik Lynn

Travelled with group
Liked: Cleanliness, staff & service
Really nice and quiet resort for a short getaway, clean and friendly staff, definitely value for money! Facilities (e.g. swimming pool) might need a little clean up and maintenance though. Planned a mini birthday surprise for my friends with Siti (reservation assistant), and I’m grateful for her patience and arrangement despite it being puasa month.
Stayed 2 nights in Apr 2022

6/10 Okay

Kwai peng

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Staff & service
Just OK
Not as luxurious as what I thought
Stayed 1 night in Dec 2021

6/10 Okay

Kylie

Liked: Property conditions & facilities, room comfort
50% staff means no value for money right now
Lovely place and the staff could not have been more thoughtful but they had only 50% staff working due to vaccinations and losing staff to other work during lockdown. The service was not the best, menu limited and villa not cleaned as you would hope. Lovely stay and great place but not worth the price at the moment
Stayed 2 nights in Nov 2021
Response from Resort Manager on 10 Nov 2021
Dear Kylie Thank you for your valuable feedback and we are sorry to hear that you did not receive the service standard that you expected. The department head has been notified to improve in their area of concerned. Thank you.

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but missing the detail
The location and concept should provide for a really special experience, and in a way it does, but the little touches could and should make the big difference and, sadly, they were somewhat lacking. Service was ok, nothing bad but nothing great. The team were polite, pleasant and engaging but they did just what they needed to do and nothing more. There was special welcome, not tour of facilities, no recommendations or encouragement to dine in. It was very much 'here's you key (and you only get one key!), here's you villa, enjoy your stay'. Our Villa was a 2 bedroom. There was a slight smell of sewage in the ground floor room if you didn't keep the AC on. The condition was ok, but not pristine. The private pool was nice but debatable if the water was treated. Again, the detail missing. Not by any stretch a bad stay, but it could have been made much more if there was attention to detail and service, after all, it's not a cheap stay.
Stayed 3 nights in Dec 2020

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
OK
room ok, but disappointed with food for dinner and service deco pay 265 but the result not as apected and quite high. normally hotel /villa will give foc deco for bufday and aniversay but this one I need to pay but the result we get not nice. so disappointed. plus at nite pool close for water movement in our private pool. the room ok but at nite quite scary. service staff ok. suppose lobby in front but the mainbuilding at the back bf nice
Stayed 1 night in Aug 2020

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Fantastic accommodation - beautifully presented and spacious. Staff who were working were fantastic, friendly and helpful, however it did feel slightly under staffed as breakfast could be quite slow, and they struggled to get back to us with requests.
Stayed 3 nights in Aug 2020

8/10 Good

Mohd Shukri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good privacy for the family with quick access to the beach
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was amazing from security to housekeeping to reception and F&B! Peaceful place with very little guests running around. Fully equipped gym. Wifi was weak though. In the room or lobby or restaurant. May want to improve on that! But other than that, everything was fantastic. Will definitely be back!
Stayed 2 nights in Feb 2020
Response from Angela on 19 Feb 2020
Many thanks for your kind review… and apologies for the weak wifi, we will discuss at the next staff meeting what can be done about that. Otherwise I’m glad you enjoyed your stay! Best wishes, Angela

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. They accommodate us very full during our stay there
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , relaxing location and great accommodation
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, unfortunately no interesting surroundinds
Stayed 3 nights in Aug 2019

10/10 Excellent

Nik Hannah Nabilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
Stayed 1 night in Aug 2019

10/10 Excellent

Indra, Lion City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legendary Mr Hijjas Kasturi has always been a visionary! Experience it yourself in this magical 'balik kampung' gateaway.
Stayed 2 nights in Jun 2019

8/10 Good

Keryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for those that like less crowded environment. Not much to do night time.
Stayed 1 night in May 2019
Response from The Kasturi on 11 Jun 2019
Thank you for your generous rating. We are glad to know that you have enjoyed your stay with us and looking forward to welcoming you to the resort again in the near future. If you need any help planning your stay with us, just let us know or book direct on our website to enjoy greater benefits. Regards The Management

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private pool at villa, and total privacy. there are ample space in front of my villa for leisure while overlooking sea; and back yard the open shower place with inside oval bath tub is brilliant!
Stayed 2 nights in May 2019
Response from The Kasturi on 11 Jun 2019
Thank you for your generous rating. We are glad to know that you have enjoyed your stay with us and looking forward to welcoming you to the resort again in the near future. Regards The Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like- Unique design, luxury villa, friendly staff, breakfast was ok but have limited option. Dislike - under the sofa and bed has lot of dust, so as the wardrobe. The wardrobe sliding door was faulty, it keeps on slide off itself, it might be the alignment or track problem. Part of the pool was slippery. Overall me and my family love it and we might return, hopefully they can fix all this problem.
Stayed 2 nights in May 2019
Response from The Kasturi on 11 Jun 2019
Thank you for your generous rating. We are glad to know that you have enjoyed your stay with us and we have taken note on your feedback for improvement. We look forward to welcoming you to the resort again in the near future. Regards The Management

10/10 Excellent

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our time there. The staff were very helpful and polite. Would definitely go back.
Stayed 2 nights in Feb 2019
Response from The Kasturi on 11 Jun 2019
Thank you for your generous rating. We are glad to know that you have enjoyed your stay with us and looking forward to welcoming you to the resort again in the near future. Regards The Management

10/10 Excellent

ZAINI, Putrajaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent modern tropical inspired villa fused within the natural forest setting.. Nice sea view and private plunge pool . Food at the Kenyang Restaurant is also good and friendly staff. Cute little resort for a quiet and peaceful setting.
Stayed 1 night in May 2019
Response from The Kasturi on 11 Jun 2019
Thank you for your generous rating. We are glad to know that you have enjoyed your stay with us and looking forward to welcoming you to the resort again in the near future. Regards The Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here for the 2nd time. Got improvement. Same great view, nice hospitality.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful & well kept. I liked the architecture and that they kept nature & incorporated it into their design. One downfall is that it is quite expensive to have your own villa and even then you don’t really have direct access to the beach because of the rock fixtures.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and memorable in every way
We recently spent 3 nights in a Suite at the resort, it was really tranquil and relaxing. The resort is pristine in condition, beautifully landscaped preserving all natural surroundings and tastefully designed. The staff were all very friendly and helpful, truly an amazing team especially El and Emma. They made the stay a truly memorable one. The room was beautiful, watching the sunrise from the bed each morning despite it being cloudy was breathtaking. Highly recommended for a relaxing holiday.
Stayed 3 nights in Apr 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Fantastic location, great food
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and place so beautiful and environment so fresh
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and beautiful beach. Well maintained and beautiful villa. Very happy and friendly staffs. Awesome instant room upgrade to villa.
Stayed 2 nights in Jan 2019

10/10 Excellent

Pj, Kuala Lumpur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to relax after a day of driving to east coast of Malaysia. Strongly recommend this hotel. Will be back soon.
Stayed 1 night in Jan 2019

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel to relax. Comfortable and conducive. The villa world class designed.
Stayed 2 nights in Dec 2018

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with great surroundings...
It was pleasant stay with beautiful view of the beaches. Services were great and atmosphere was quiet and relaxing.
Stayed 1 night in Dec 2018

10/10 Excellent

Litt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice environment but less facilities.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a free upgrade to one bedroom villa with ocean view and it was amazing. Comfortable and clean room. There is a private pool. It will be better if the pool is cleaner and chlorination. Will definitely recommend this resort.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful Resort. The room architecture is wonderful. Me and my wife enjoy our stay there.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exclusive villa with private pool!
Beautiful villas and very exclusive resort. Location is not too bad, very close to kemaman where you can taste variety of local food. Friendly staffs with Malaysian hospitality!
Stayed 2 nights in Nov 2018

8/10 Good

DR NORZILA, Kuantan

Liked: Staff & service, room comfort
nice comfortable 2 bedroom villa, terrific pool and great views only complaint is the ants big and small and the mosquitoes lurking around, so not that suitable for small children
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
Amazing stay! We’re even planning to go again if we ever have the chance. Such a pleasant holiday, the staff were great and helpful. Everything is perfect!
Stayed 1 night in Sep 2018

10/10 Excellent

Nashar, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Faridah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Wahida, Shah Alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Everything superb! My kids love the poo very much. Very near to the beach and it is super clean. Very cozy and privacy hotel. Will come again.
Stayed 1 night in Jun 2018

10/10 Excellent

Nura, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Very nice location; feel so close to nature (land & beach), lovely room arrangement, welcoming and friendly staffs, definitely will come again! But the breakfast was so-so for me, average, less choices of food. I understand that not so many guests in one time hence maybe they limit the food choices. If they can improve by adding more food on the breakfast menu, I would say this hotel deserve 5 stars!
Stayed 2 nights in Jun 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Worthy of the long ride to the resort
This hidden gem was exactly as advertised! Service was excellent, the accommodation was clean and well-maintained. We got a free room upgrade to the sea view villa attached with a private pool as the initial rooms that we booked was affected by the recent monsoon. Lucky us! The place and amenities used were of high quality, deserving of their stars. However, it would be better if they can install blackout blinds for the whole unit as it gets bright at 6am. Also, the beds were a tad hard with some parts sinking in. Could be due to the high turnover of visitors hence, resulted in a less than ideal bed situation. Perhaps, they can invest in a better bed in the future. Wifi was very slow but well, you are in a retreat after all. Overall, a superb place to visit. Will definitely visit again.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome
Stayed 2 nights in May 2018