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Reviews of Swiss Garden Resort Residences Kuantan

4 out of 5
Swiss Garden Resort Residences Kuantan
Jalan Kuantan-Kemaman, Mukim Sungai Karang, Kuantan, Pahang

Reviews

6.8
Rating 10 - Excellent. 12 out of 86 reviews" "
Rating 8 - Good. 30 out of 86 reviews" "
Rating 6 - Okay. 25 out of 86 reviews" "
Rating 4 - Poor. 13 out of 86 reviews" "
Rating 2 - Terrible. 6 out of 86 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Very comfy. Suitable for family. Very popular seafront. Enjoyed the stay.
Stayed 1 night in Nov 2020

6/10 Okay

idris

Stayed 1 night in Oct 2020

10/10 Excellent

NORZID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Wan nurin adlina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The swimming pool awesome ! My family enjoyed at the swimming pool..i gave 5 star .. But the corridor too dirty ...had many cigarettes at corridor.. toilet also smelly . The room so comfortable n large for family with 4 person stayed...i like the room..the refrigerator also huge... I think i will come again to swiss garden residence for next holidays...
Stayed 1 night in Sep 2020

6/10 Okay

ina, KL

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
no turn down service to replace towel and amenities
Stayed 2 nights in Sep 2020

6/10 Okay

Aminul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My room not at the beach... So i cannot see the beach from my room... Dissapointed
Stayed 1 night in Aug 2020

8/10 Good

Janet, Kuala Lumpur

Travelled with family
Overall it’s ok. Basic, clean n tidy. Nice view with water park. Adjacent to beach. For this price can’t ask for more.
Stayed 1 night in Aug 2020

6/10 Okay

Azmidi

Stayed 1 night in Jul 2020

8/10 Good

Al-Adawiyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best
Stayed 1 night in Jul 2020

8/10 Good

ANDREW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with superb beach view.
stay was superb , Quiet and peaceful and near to the beach.
Stayed 2 nights in Feb 2020

8/10 Good

roz haniza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

NICOLE

Travelled with partner
Disliked: Property conditions & facilities
the sofa in the residence seems dirty, the toilet light are too dark. Bowls have dirty stain on it.
Stayed 1 night in Nov 2019

6/10 Okay

M., Kelantan

Travelled with family and small children
Liked: Cleanliness
To add more facility
Stayed 1 night in Nov 2019

4/10 Poor

Tengku

Good stay but inaccurate address
Stay was ok, but Hotels.com was plain wrong on its location. Its 1 km off from the map shown!
Stayed 2 nights in Jun 2019
Response from RA on 11 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from RA on 11 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Dinesh Kumar

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Khairunisah Mohd

Disliked: Cleanliness, staff & service
Disappointed
Facility is new. Pool was good, beach clean. Room was not cleaned on second day, just gv new towels. Dust was visible at TV cabinet.
Stayed 2 nights in Apr 2019

8/10 Good

Mohd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene and peaceful environment and this hotel have their own beachside.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it. Filthy water park.
I personally wouldn’t come here again. I went there as the mini theme park looks amazing in the picture. But the pool actually very poorly maintained. It was dirty even in the morning. You can see and feel all the black moss floating around esp in the kids pool. Super disgusting. There are some pool tiles that already broken, and the surface was slimy like they have not clean it since they first build it. Breakfast is another story. I paid the room with breakfast but ended up walking across the street instead. Immediately after opening the breakfast lounge door, the smell of dirty kitchen piercing my nose. We were the 1st to arrive as the girl there still setting the buffet up. No greeting, no smile, poor service. The turkey ham were yellowish in color and the counter top, where the juices sits was slimey with leftover juice from last night I think. The smell in the restaurant itself just kills my appetite totally. So we left. I am glad I didn’t stay over 1 night. It was unbearable. Room was small with 2 bar wifi connection. Please do not over advertise the room by saying “Premier Family Suites”. Nothing premier about the room and it is definitely not a suite. Please change the room category to just 2 bedroom apartment. Overall the hotel is just filthy. Poorly maintained, poor service and this is the 1st hotel that I regretted staying this year.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Clean & tidy.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Rafidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

nurhidayah

Disliked: Cleanliness, staff & service, property conditions & facilities
the food was bad
Stayed 2 nights in Mar 2019

6/10 Okay

Vinceton

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2019

4/10 Poor

Wan, Kuala Lumpur

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tak berbaloi dengan harga
Stayed 1 night in Mar 2019

8/10 Good

rabhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the hotel staffs very friendly and helpful.
I was amaze with this place, recomended to stay because strategic location and peacefull.
Stayed 2 nights in Mar 2019

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome pool
Bilik cool, pool awesome but breakfast out.. overall nice stay
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
good for family, near the beach, good pool
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
good hotel but need a lot of maintenance.
Stayed 1 night in Dec 2018

6/10 Okay

Noor

Liked: Property conditions & facilities, room comfort
Was there for a wedding. Was okay but nothing to shout about. Price reflects the quality.
Stayed 1 night in Dec 2018

2/10 Terrible

JASON

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting and dirty
The rooms and building were very dirty. Sheets had not been washed. There were still belongings in one room I got from previous occupants
Stayed 3 nights in Oct 2018

2/10 Terrible

Zaid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping sucks, lobby sucks, breakfast sucks. I don’t suggest to stay here
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

4/10 Poor

Ng

Liked: Cleanliness, property conditions & facilities, room comfort
Pools close kinds unable to play with & upset , room condition fine. Driving distance for food most malay, Chinese food need to drive up to town.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice from outside but facilities inside not up to standard
Stayed 1 night in Dec 2017

6/10 Okay

Fairul Azli

Liked: Cleanliness
Too many people for small pools
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable resort, nice view, easy surrounding and great pool. the kids love it. The weather was rainy during our stay and limit our activities.
Stayed 2 nights in Nov 2017

10/10 Excellent

Zulhilmi, Shah Alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the low rate but we get a specious room
Family are very happy with the room and swimming pool
Stayed 2 nights in Nov 2017

6/10 Okay

Siew Fai

Disliked: Cleanliness, property conditions & facilities
Swiss Garden that don't have a Swiss Garden Std
We arrived at night. The entrance had nine light but only 2 working. No body stand at the entrance. The hotel look like not in operation. Nobody assist us on unloading luggage. We were issue a room on low floor, no sea view, with people smoking on the corridor. The sofa was dirty with stain. I paid Rm500++ per night I expected a Swiss Garden Std that I use to in KL but this is a big disappointment.
Stayed 2 nights in Oct 2017

6/10 Okay

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but beach couldn't be used.
The beach had no facilities and signs telling people to stay out of the sea, due to jellyfish. This information is not easily available before booking, but seems to affect the whole coast every summer. The hotel was pleasant, but had no tourist information.
Stayed 7 nights in Aug 2017

8/10 Good

Wesley Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2017

6/10 Okay

Doctor

Liked: Cleanliness, staff & service, room comfort
Expensive but just ok residence resort.
Ok but price is very high for such a modest resort. No direct access to beach. No water sport or entertainment facilities available. Corridors are not properly finished. Breakfast is very limited and of average or below average quality with flies roaming around. Water park is nice but small and mainly entertaining for small kids. Sauna is oddly located in toilets! Good car parking facility.
Dear Doctor, Thank you very much for your comments during your recent stay with us. The back gate has a new procedure and we have enforced immediately. We are still looking at possible vendors to carry out water sports activities and might take some time to have a licensed vendor in place. On F&B, we have started by placing the corrective measures and hope to reach the desired goal soon.

4/10 Poor

AKJ, Kedah, Malaysia

Liked: Cleanliness
Disliked: Property conditions & facilities
Same conclusion like many other reviews
The only positive thing is the mini waterpark, where kids can have some fun. But without enforcement of proper swimming attire really spoilt the fun because water becomes murky and unhygienic. The beach is forgettable, the breakfast is too basic and the coffee/tea is just plain bad.
Dear Mr/Mrs AJK We thank your for your comments with regards to your stay. We have enforced corrective measures of proper swimming attire and hope to achieve that at a desired level. The F&B team has been tasked to ensure a variety of menus and improve on its quality and quantity in both food and beverages plus presentation, etc. We also hope, on your next stay we would receive more comments to improve ourselves. Thanking you.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

kent, pahang

Disliked: Property conditions & facilities
Breakfast so bad not like 4 star hotel.
Only have 4 to 5 dishes. Not same like 4 star hotel breakfast. Nothing special for this 4 star hotel. Like a service apartment only.

8/10 Good

SIOW HIA, KL

Liked: Cleanliness, property conditions & facilities
Allow access to the beach from the pool area
Everything was ok except for that we have to walk a big circle to get to the beach when they can easily open the gate from the pool area to the beach. The front office staff said they could not open it due to security reasons. Anyhow, logically, if we could access the beach by walking around the perimeter fence, so can other unwanted visitors!!!!
Response from General Manager on 11 Aug 2016
Dear Mr/Ms. Siow Hia, Thank you for your comments on the above. We have reviewed the above mentioned access and have put in the correct measures to ensure, the gate behind has proper manning and security procedure to ensure that our Guest's has access to the beach via the Pool.

6/10 Okay

Mohd Fairuz Azri

Liked: Cleanliness, property conditions & facilities, room comfort