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As this hotel is 3 decades old, they need to accommodate people coming from the basement parking for some lift ride or so. Not so OKU and old people friendly.
The bathtub has no stopper and so it is rendered useless to be used to dip in as a bathtub itself.
MANAL
Stayed 1 night in Sep 2023
Response from Santha on 28 Sept 2023
Dear Manal. Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Thanks for the good comments. Thank you & Best Regards Santha Front Office
8/10 Good
Mohamed Ashraf
Business traveller
8 Jul 2023
Liked: Cleanliness, staff & service
Nice hotel but very old. Water pressure okay, bed also comfy but the design is soo old. Got problem with air conditioner. There's no remote and I can't close the aircond.
Dear Mr Anonymous,
Warmest Greetings from Hotel Grand Continental Kuantan!
Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance.
Our apologies for any inconvenience caused.
Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel.
Thank you &
Best Regards
Santha
Front Office
Apartment 3room. Scary...walking to back building..
Old sofa...should replace new.
Master room-door handle damage, canot lock.
Bathroom....shower n paiping should replace new.
Excellent customer service
Overall.. won't book apartment again..scary.
Very clean and well maintained, despite its aged. Will return on my next visit.
Yong
Stayed 1 night in Feb 2020
6/10 Okay
Verified traveller
25 Jan 2020
Liked: Staff & service
Disliked: Cleanliness
Cleanliness
Verified traveller
Stayed 1 night in Jan 2020
6/10 Okay
Verified traveller
Travelled with family
17 Nov 2019
Good but need upgrading especially the apartment room & toilet
Verified traveller
Stayed 1 night in Nov 2019
6/10 Okay
Shamsudin
Business traveller
8 Nov 2019
Liked: Cleanliness
Shamsudin
Stayed 2 nights in Nov 2019
4/10 Poor
Verified traveller
16 Sept 2019
Liked: Staff & service
Verified traveller
Stayed 2 nights in Sep 2019
8/10 Good
Verified traveller
Travelled with family
19 Aug 2019
Liked: Cleanliness, staff & service
Location central to malls and food places and the beach. Nxt to a school which would be noisy if not for school holidays right now.
Housekeeping respose slow.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Reservation Department on 23 Aug 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
18 Aug 2019
Liked: Staff & service
LIke Staff are friendly
Do not like property have no proper maintenance.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Reservation Department on 23 Aug 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
4/10 Poor
Verified traveller
Travelled with family, Business traveller
23 Jun 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning system
Dislike
TV program
Shower not functioning well
Verified traveller
Stayed 1 night in Jun 2019
Response from Wyda, Reservation Department on 25 Jun 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
6/10 Okay
Dzul
Business traveller, Travelled with group
16 May 2019
Liked: Staff & service
This hotel too old. Please do something. Location is good. Room dark and smell bad. Toilet was terribly old
Dzul
Stayed 1 night in May 2019
Response from Hotel Grand Continental Kuantan on 17 May 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
6/10 Okay
Verified traveller
26 Apr 2019
Liked: Staff & service
washroom should b more clean & put some air freshener in the room..
Verified traveller
Stayed 1 night in Apr 2019
Response from Hotel Grand Continental Kuantan on 27 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
3 bed apartment. I was given the worst room, all 3rooms' air-conds are not working, the water pressure is too slow, can only use one shower out of two. Got a better room after 3 complaints & 4 hours after check-in.
Kamsul
Stayed 2 nights in Mar 2019
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
Great especially the swimming. Very clean. I left the luggage and pick up at 3 pm. Very good service.
Lee
Stayed 2 nights in Mar 2019
Response from The Management on 8 Mar 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
8/10 Good
Verified traveller
15 Feb 2019
Verified traveller
Stayed 1 night in Feb 2019
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
1. Smell from old carpet
2. Poor wifi coverage
3. Poor tv channel
4. Dust behind the window curtain
Muhammad
Stayed 3 nights in Dec 2018
Response from The Management on 23 Dec 2018
Warmest Greeting from Hotel Grand Continental Kuantan,
Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.
the room was given 2 single bed for my family of 4 . I need to spend RM 190 for upgrade .
Sandana
Stayed 2 nights in Dec 2018
Response from Hotel Grand Continental Kuantan on 17 Dec 2018
Warmest greeting from Hotel Grand Continental Kuantan, we're sorry for the upgrade fee since Miss Sandana made booking for deluxe twin which consist of 2 single beds.
Never again. The room is smelly and not comfortable. No free parking.
Lim
Stayed 2 nights in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Lim,
Thank you for staying with Hotel Grand Continental Kuantan!
On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced.
For your additional information, we have free parking spaces in our basement located at the back of the hotel as well as storeyed-parking spaces in the second floor till the fourth floor.
Thank you for letting us know.
Warm regards,
The Management
8/10 Good
Kudin, Kota bharu
26 Aug 2018
Liked: Staff & service, room comfort
Close with town. But must do sometime to make the hotel harmony
Kudin
Stayed 1 night in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Mr Kudin,
Thank you for staying with Hotel Grand Continental Kuantan!
We will work hard to fix the issue you experienced. Thank your for letting us know.
It would be great if you choose to stay with us again in the future.
Warm regards,
The Management
4/10 Poor
Jason, Malaysia
23 Aug 2018
Liked: Staff & service
Disliked: Cleanliness
For positive comment, the room is okay, quite spacious. The thing that makes me feel uncomfortable is the cleanliness of the room. The toilet has hanging hair on the tower !! And there are dusts sticking on the bathroom curtain which is very annoying.
Jason
Stayed 1 night in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Mr Jason,
Thank you for staying with Hotel Grand Continental Kuantan!
On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced.
Thank you for letting us know.
Warm regards,
The Management
Friendly and helpful staff. Comfortable bed. WiFi a little weak. Pool clean with changing facilities. Surrounding area good for shops, eateries of all sorts and coffee shops. 10 minute drive from breach. 15 minute drive from bus terminal.
Verified traveller
Stayed 3 nights in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Anonymous,
Thank you for staying with Hotel Grand Continental Kuantan!
We are very happy to be informed that you enjoy your stay. It would be great if you choose to stay with us again in the future.
Warm regards,
The Management
Close to Muslim food and Chinese food. Walking distance to Berjaya mall and Capital mall.
Swimming pool use by adults and children with their clothing on. Room not upgraded. No extra power point for boiling water. No hair dryer,
Jimmy
Stayed 1 night in Jun 2018
Response from Hotel Grand Continental Kuantan on 28 Jun 2018
Dear Mr Jimmy,
Thank you for staying at the Hotel Grand Continental Kuantan! On behalf of the Management, we would like to thank you for the compliment and we also take note on the comment.
Warm regards,
The Management
6/10 Okay
ROHAIDA
23 Jun 2018
Disliked: Cleanliness
ROHAIDA
Stayed 1 night in Jun 2018
8/10 Good
Faisal, Pahang
23 Jun 2018
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad front liner employees
For me, front line staff need to be more friendy and polite when it comes to entertain the customers. Its bad for the hotel's branding and bad words of mouth for Malaysia
Faisal
Stayed 2 nights in Jun 2018
Response from Hotel Grand Continental Kuantan on 30 Jun 2018
Dear En Faisal,
Thank you for staying at the Hotel Grand Continental Kuantan!
On behalf of the Management, we are sorry that you were unhappy with our service. We would appreciate if you could describe the staff who serve for further action.Thanks for letting us know.
Warm regards,
The Management
6/10 Okay
tommee, kuala Lumpur
18 Jun 2018
Liked: Staff & service
Disliked: Cleanliness, room comfort
Convenient location
Walking distance to big shopping center.
Other local supermarket also not too far.
Very tight basement parking entrance and no lift from parking lot to lobby area.
tommee
Stayed 1 night in Jun 2018
Response from Hotel Grand Continental Kuantan on 28 Jun 2018
Dear Mr Tommee,
Thank you for staying at the Hotel Grand Continental Kuantan!
On behalf of the Management, we would like to thank you for the compliment and we also take note on the comment. Regarding the basement parking, pleased be informed that we also provide chargeable parking spaces in the hotel compound for RM9.45/entry.
Warm regards,
The Management
Not very comfortable cos towels and blankets dirty
Chan
Response from Hotel Grand Continental Kuantan on 27 May 2018
Dear Mr Chan,
Thank you for staying at the Hotel Grand Continental Kuantan!
On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced. Thanks for letting us know.
Warm regards,
The Management
Many shop at town can shopping. Parking very easy andcRestaurant too many can choice.
Saiful
Stayed 1 night in Mar 2018
Response from Hotel Grand Continental Kuantan on 29 Mar 2018
Dear En Saiful,
Thank you for staying at the Hotel Grand Continental Kuantan!
On behalf of the Management, we would like to thank you for the compliment.
Warm regards,
The Management
2/10 Terrible
Suhaimi
26 Feb 2018
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Too Dangerous to park.
The parking entrance is too steep and I had forgotten that it cost me more than RM500 to repair my bumper in my first visit 2 years ago and it will cost me maybe much higher again this time.
Please take care of the parking entrance.
Suhaimi
Response from Hotel Grand Continental Kuantan on 13 Mar 2018
Dear En Suhaimi,
Thank you for staying at the Hotel Grand Continental Kuantan!
Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. Regarding the matter, we would like to informed you that we have 3 parking area available namely the basement, apartment parking and valet parking. Charges for valet parking is RM10/entry. Apartment parking is free although it is quite far from the lobby.Thanks for letting us know.
Warm regards,
The Management