Outdoor pool

Reviews of Hotel Grand Continental Kuantan

3.5 out of 5
Hotel Grand Continental Kuantan
Gambut, Kuantan, Pahang

Reviews

6.6
Rating 10 - Excellent. 16 out of 143 reviews" "
Rating 8 - Good. 51 out of 143 reviews" "
Rating 6 - Okay. 42 out of 143 reviews" "
Rating 4 - Poor. 24 out of 143 reviews" "
Rating 2 - Terrible. 10 out of 143 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

MANAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this hotel is 3 decades old, they need to accommodate people coming from the basement parking for some lift ride or so. Not so OKU and old people friendly. The bathtub has no stopper and so it is rendered useless to be used to dip in as a bathtub itself.
Stayed 1 night in Sep 2023
Response from Santha on 28 Sept 2023
Dear Manal. Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Thanks for the good comments. Thank you & Best Regards Santha Front Office

8/10 Good

Mohamed Ashraf

Business traveller
Liked: Cleanliness, staff & service
Nice hotel but very old. Water pressure okay, bed also comfy but the design is soo old. Got problem with air conditioner. There's no remote and I can't close the aircond.

10/10 Excellent

Nur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near rastaurant and shopping mall
Stayed 2 nights in Oct 2022

8/10 Good

Yusri

Stayed 1 night in Dec 2021

8/10 Good

Rohazlan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Boleh la....
Perabot lama.... Plug xbanyak
Stayed 1 night in Apr 2021
Response from Santha on 13 Apr 2021
Dear Mr Anonymous, Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel. Thank you & Best Regards Santha Front Office

10/10 Excellent

Md Johari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Apartment 3room. Scary...walking to back building.. Old sofa...should replace new. Master room-door handle damage, canot lock. Bathroom....shower n paiping should replace new. Excellent customer service Overall.. won't book apartment again..scary.
Stayed 1 night in Sep 2020

4/10 Poor

Ahmad Izwan

Travelled with family
Stayed 1 night in Sep 2020

8/10 Good

Yong, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained, despite its aged. Will return on my next visit.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Cleanliness
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Good but need upgrading especially the apartment room & toilet
Stayed 1 night in Nov 2019

6/10 Okay

Shamsudin

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location central to malls and food places and the beach. Nxt to a school which would be noisy if not for school holidays right now. Housekeeping respose slow.
Stayed 3 nights in Aug 2019
Response from Reservation Department on 23 Aug 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
LIke Staff are friendly Do not like property have no proper maintenance.
Stayed 2 nights in Aug 2019
Response from Reservation Department on 23 Aug 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning system Dislike TV program Shower not functioning well
Stayed 1 night in Jun 2019
Response from Wyda, Reservation Department on 25 Jun 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

6/10 Okay

Dzul

Business traveller, Travelled with group
Liked: Staff & service
This hotel too old. Please do something. Location is good. Room dark and smell bad. Toilet was terribly old
Stayed 1 night in May 2019
Response from Hotel Grand Continental Kuantan on 17 May 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

6/10 Okay

Verified traveller

Liked: Staff & service
washroom should b more clean & put some air freshener in the room..
Stayed 1 night in Apr 2019
Response from Hotel Grand Continental Kuantan on 27 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

4/10 Poor

Kamsul, Sri Damansara KL

Travelled with family
Disliked: Staff & service, property conditions & facilities
3 bed apartment. I was given the worst room, all 3rooms' air-conds are not working, the water pressure is too slow, can only use one shower out of two. Got a better room after 3 complaints & 4 hours after check-in.
Stayed 2 nights in Mar 2019
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 Good

Chek Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Mar 2019
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at grand continental hotel
Great especially the swimming. Very clean. I left the luggage and pick up at 3 pm. Very good service.
Stayed 2 nights in Mar 2019
Response from The Management on 8 Mar 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Hotel Grand Continental Kuantan on 2 Apr 2019
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
just ok ...
Stayed 1 night in Dec 2018

6/10 Okay

Muhammad

Disliked: Cleanliness
Need to improve in future
1. Smell from old carpet 2. Poor wifi coverage 3. Poor tv channel 4. Dust behind the window curtain
Stayed 3 nights in Dec 2018
Response from The Management on 23 Dec 2018
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

2/10 Terrible

Sandana

Disliked: Cleanliness, staff & service, property conditions & facilities
the room was given 2 single bed for my family of 4 . I need to spend RM 190 for upgrade .
Stayed 2 nights in Dec 2018
Response from Hotel Grand Continental Kuantan on 17 Dec 2018
Warmest greeting from Hotel Grand Continental Kuantan, we're sorry for the upgrade fee since Miss Sandana made booking for deluxe twin which consist of 2 single beds.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

4/10 Poor

Loius, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
Wifi network poor connection & instability. Room facility poor maintenance, damaged and no repair.
Stayed 1 night in Nov 2018
Response from Hotel Grand Continental Kuantan on 17 Dec 2018
Warmest greeting from Hotel Grand Continental Kuantan, we're apologize for what had happened & we will look into these matter as soon as possible.

6/10 Okay

Izzat, Putrajaya

Liked: Staff & service, room comfort
Nice room, but the carpet are a little bit dusty.
Stayed 1 night in Oct 2018

8/10 Good

Trea, Ktrg

Liked: Cleanliness, staff & service, room comfort
Convenience to shops and malls. Food in hotel cafe reasonably.price and delicious.
Stayed 1 night in Sep 2018

6/10 Okay

NorAss, N.sembilan

Disliked: Cleanliness
Stayed 1 night in Sep 2018

8/10 Good

mrz, putrajaya

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Del, KL

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible bath tub
Old and dirty bath tub, can’t afford to stay next time.
Stayed 2 nights in Sep 2018

8/10 Good

Asfaliza, Seri Kembangan, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nearer to many restaurants. Not hard to find the food restaurant here. Location is good and easily accessible too.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Suitable location, near kuantan megamall Easy to find restaurant, The hotel condition are old and need to be refurbish and renovate.
Stayed 1 night in Sep 2018

2/10 Terrible

Lim, Kuantan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a suitable hotel for me
Never again. The room is smelly and not comfortable. No free parking.
Stayed 2 nights in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Lim, Thank you for staying with Hotel Grand Continental Kuantan! On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced. For your additional information, we have free parking spaces in our basement located at the back of the hotel as well as storeyed-parking spaces in the second floor till the fourth floor. Thank you for letting us know. Warm regards, The Management

8/10 Good

Kudin, Kota bharu

Liked: Staff & service, room comfort
Close with town. But must do sometime to make the hotel harmony
Stayed 1 night in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Mr Kudin, Thank you for staying with Hotel Grand Continental Kuantan! We will work hard to fix the issue you experienced. Thank your for letting us know. It would be great if you choose to stay with us again in the future. Warm regards, The Management

4/10 Poor

Jason, Malaysia

Liked: Staff & service
Disliked: Cleanliness
For positive comment, the room is okay, quite spacious. The thing that makes me feel uncomfortable is the cleanliness of the room. The toilet has hanging hair on the tower !! And there are dusts sticking on the bathroom curtain which is very annoying.
Stayed 1 night in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Mr Jason, Thank you for staying with Hotel Grand Continental Kuantan! On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced. Thank you for letting us know. Warm regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good
Friendly and helpful staff. Comfortable bed. WiFi a little weak. Pool clean with changing facilities. Surrounding area good for shops, eateries of all sorts and coffee shops. 10 minute drive from breach. 15 minute drive from bus terminal.
Stayed 3 nights in Aug 2018
Response from Hotel Grand Continental Kuantan on 4 Sept 2018
Dear Anonymous, Thank you for staying with Hotel Grand Continental Kuantan! We are very happy to be informed that you enjoy your stay. It would be great if you choose to stay with us again in the future. Warm regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Jimmy, Singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shopping and food
Close to Muslim food and Chinese food. Walking distance to Berjaya mall and Capital mall. Swimming pool use by adults and children with their clothing on. Room not upgraded. No extra power point for boiling water. No hair dryer,
Stayed 1 night in Jun 2018
Response from Hotel Grand Continental Kuantan on 28 Jun 2018
Dear Mr Jimmy, Thank you for staying at the Hotel Grand Continental Kuantan! On behalf of the Management, we would like to thank you for the compliment and we also take note on the comment. Warm regards, The Management

6/10 Okay

ROHAIDA

Disliked: Cleanliness
Stayed 1 night in Jun 2018

8/10 Good

Faisal, Pahang

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad front liner employees
For me, front line staff need to be more friendy and polite when it comes to entertain the customers. Its bad for the hotel's branding and bad words of mouth for Malaysia
Stayed 2 nights in Jun 2018
Response from Hotel Grand Continental Kuantan on 30 Jun 2018
Dear En Faisal, Thank you for staying at the Hotel Grand Continental Kuantan! On behalf of the Management, we are sorry that you were unhappy with our service. We would appreciate if you could describe the staff who serve for further action.Thanks for letting us know. Warm regards, The Management

6/10 Okay

tommee, kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness, room comfort
Convenient location
Walking distance to big shopping center. Other local supermarket also not too far. Very tight basement parking entrance and no lift from parking lot to lobby area.
Stayed 1 night in Jun 2018
Response from Hotel Grand Continental Kuantan on 28 Jun 2018
Dear Mr Tommee, Thank you for staying at the Hotel Grand Continental Kuantan! On behalf of the Management, we would like to thank you for the compliment and we also take note on the comment. Regarding the basement parking, pleased be informed that we also provide chargeable parking spaces in the hotel compound for RM9.45/entry. Warm regards, The Management

6/10 Okay

Chan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very comfortable cos towels and blankets dirty
Response from Hotel Grand Continental Kuantan on 27 May 2018
Dear Mr Chan, Thank you for staying at the Hotel Grand Continental Kuantan! On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced. Thanks for letting us know. Warm regards, The Management

8/10 Good

yaw kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Saiful, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At town
Many shop at town can shopping. Parking very easy andcRestaurant too many can choice.
Stayed 1 night in Mar 2018
Response from Hotel Grand Continental Kuantan on 29 Mar 2018
Dear En Saiful, Thank you for staying at the Hotel Grand Continental Kuantan! On behalf of the Management, we would like to thank you for the compliment. Warm regards, The Management

2/10 Terrible

Suhaimi

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Too Dangerous to park.
The parking entrance is too steep and I had forgotten that it cost me more than RM500 to repair my bumper in my first visit 2 years ago and it will cost me maybe much higher again this time. Please take care of the parking entrance.
Response from Hotel Grand Continental Kuantan on 13 Mar 2018
Dear En Suhaimi, Thank you for staying at the Hotel Grand Continental Kuantan! Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. Regarding the matter, we would like to informed you that we have 3 parking area available namely the basement, apartment parking and valet parking. Charges for valet parking is RM10/entry. Apartment parking is free although it is quite far from the lobby.Thanks for letting us know. Warm regards, The Management