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Reviews of Cathayana Hotel

3.5 out of 5
Cathayana Hotel
A41/3, Lorong Tun Ismail 5, Kuantan, Pahang

Reviews

8.2

Very good

Rating 10 - Excellent. 122 out of 485 reviews" "
Rating 8 - Good. 273 out of 485 reviews" "
Rating 6 - Okay. 74 out of 485 reviews" "
Rating 4 - Poor. 14 out of 485 reviews" "
Rating 2 - Terrible. 2 out of 485 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

nurain, Perak

Liked: Cleanliness, staff & service, property conditions & facilities
The food requires upgrade.
Stayed 2 nights in Jun 2023

8/10 Good

Siew Kim G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and surrounded by lots of retail shops
Stayed 1 night in May 2023

8/10 Good

Ratna Dewi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very near to mydin and eateries
Stayed 2 nights in Oct 2022

10/10 Excellent

Maw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is big and spacious. Very good. Value for money.
Stayed 1 night in Aug 2022

10/10 Excellent

SITI HAJAR KHOR

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Muhammad

Stayed 1 night in Mar 2022

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ramp to carpark was too steep. As for breakfast spread, was only a few choices to choose from.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Comfortable and near shopping complex
Stayed 1 night in Dec 2021

8/10 Good

KHAIRUL BARIAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the water heater. Good choice of breakfast..Excellent location in the heart of Kuantan town with parking space.
Stayed 1 night in Nov 2021

8/10 Good

Ainul Hayati

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Ainul Hayati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Arizan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious family room
Large, spacious and clean. We love and enjoy the stay. Will definitely stay there again
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2020

8/10 Good

MOHD RAZALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

SHAIRAM

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2020

8/10 Good

V, Kl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. But breakfast too little choice
Stayed 1 night in Jul 2020

8/10 Good

MOHD YAAKUB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Tun Putera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

KOK LEONG

Business traveller
Disliked: Cleanliness
The floor lot of dust and bed can see the hair around.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me all is ok. No complaint.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Wong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Wan Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family vacay
its a nice hotel. the price is cheap (less than rm200/night). no free breakfast is fine becoz its located near to (walking distance) mamak restaurant. mydin is also nearby. the room is spacious, we love it! but i'm not sure why they placed the fridge inside the toilet (its a bit awkward for us). kettle is clean! room is fine, except that there is a lot of hair under the bed when we checked in (we had to moved the bed bcoz my kids toy rolled under). we had a nice stay at the hotel. and wil definitely come again. 😁
Stayed 3 nights in Dec 2019

10/10 Excellent

Iskandar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located at the heart of the town, walking distance to kuantan UTC, mydin Clean facility Front deck staff are really nice and helpful Especially me Zul, helping me refund my payment as I’m being charged two times The only thing that can be improved will be the carpark spaces All the best to this hotel Will definitely recommend them to others
Stayed 1 night in Dec 2019

6/10 Okay

Jane, Shah Alam

Business traveller, Travelled with partner
Disliked: Cleanliness
Not so clean.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Definitely will stay here again
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I like the location of property . Counter service for check-in is ok . I'm was check-in for 2 night but the second day the reception call ask to check-out and tell me I booking for 1 night only. Cleanliness for room is good but the housekeeping not do the job, not make up the room. Aircond is not functioning well, i'm was complain and send the people to check but not to do anything
Stayed 2 nights in Nov 2019

6/10 Okay

Iqa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bilik yang luas dan bersih, patut tambah kan menu pada sarapan pagi..
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No swimming pool
Stayed 1 night in Oct 2019

4/10 Poor

TEDDY

Disliked: Cleanliness, property conditions & facilities
The ram to parking lot is very steep and narrow. Water leak everywhere inside wash room and cafe cleanliness was very bad because I can see lizard dung on bread toster.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking is secure
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Azivy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
The best thing about this hotel is the staff. I forgetfully left my phone in the room after checking out; 1 hour later when I showed up, the receptionist just handed me my phone. Thank you to the honest and great staff! The room was big and clean, amenities were great , and the breakfast buffet was good.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
4/5 is a rating that is too much for this hotel (bunch of lazy reviewers or possible never experienced good boutique hotel ever). In my opinion, the bèst could be 2 or 3. The towels werent clean, the beds werent comfortable, and to my biggest disappointment, the room was warm despite leaving the aircond temperature at the lowest and at full fan speed. A quick checked revealed the split unit had it filter panel clogged. Breakfast was tasty, but variety was poor. So is this place a value for money? Top up another RM20 and you will definitely get better value. Far better than what i experienced during my stay. I am just being honest so that the hotel management will not take lazy reviews for granted, and continue to live in the bubble that what they serve is a "value meal". Please improve.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room for queen+single room. Strategic location
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the spacious room but the aircond is a bit far from the bed and I had a sleepless night due to the warmth 😅
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast service by maintenance department
Recommended
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room aircond not cold
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking secured
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We look forward to stay again
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2019

6/10 Okay

Mohammad, Singapore

Travelled with family and small children
Disliked: Staff & service
Good location with Mydin next door. There are also eateries within walking distance and they close till late. I like the area as it's not too quiet. We got the family room with is spacious that can fit 1 queen bed and 2 single beds. The weird thing is the mini fridge is too near to the toilet which is located within the dry area of the toilet. Carpark is confusing and staff lacked in customer service (no smiles, no greetings, no warmth). On our 2nd night my wife heard noises of people opening and closing the emergency door. This was heard for quite some time at 2 am! Despite reporting to front desk, the noise still continues. Wife was quite worried of our safety. Breakfast was very limited so don't have such high hopes. Basically, the hotel serve my needs for a comfortable place to stay. For the price I paid for the family room, it was still OK.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast included. Aircond not functioning well.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Value for money and affordable.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019