Aerial view
Check availability

Reviews of Ancasa Royale Pekan Pahang

4 out of 5
Ancasa Royale Pekan Pahang
No 2670, Jalan Pekan, Kuantan, Pekan, Pahang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 126 reviews" "
Rating 8 - Good. 44 out of 126 reviews" "
Rating 6 - Okay. 8 out of 126 reviews" "
Rating 4 - Poor. 2 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alyaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the sceneryy and the room. Spacious and scenic
Stayed 1 night in Sep 2022

4/10 Poor

Vivi

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Booked a suite room for my 1 night stay. Merely less than half an hour after check-in, I was stuck inside the room & unable to get out as the door latch was faulty. The metal piece was already crooked & wooden panel at the door was semi detached from door panel (the whole door was loose and couldn't close fully). 3 maintenance guys came, unable to solve the issue from outside so I had to help them to unscrew the latch from inside. Pretty sure the same thing happened to previous guest who had stayed in the same room. When I highlighted the issue to front desk, they claimed it had not happened before. How do you explain the crooked latch & loose wooden panel? The staff could've offered to change another room for me but they did not, and I had to wait for them to change to the new latch. As a result I was late for dinner appointment. This should not have happened from 1st place, what happen if there's fire?
Stayed 1 night in May 2022

8/10 Good

NURUL HUDA HUSNA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in smooth,my rooms is clean, only my child's room the tv remote not function,the breakfast was moderate,not so many choices,but the taste is good.The pool was great.
Stayed 1 night in Dec 2021

10/10 Excellent

Sazali

Stayed 2 nights in Oct 2021

8/10 Good

Syahir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Hailmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍 Will repeat stay accomondation.
A very good place for family stay. Well managed facilities.
Stayed 1 night in Mar 2021

8/10 Good

ROSMAINI

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Ana Hafizah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!!
Stayed 1 night in Dec 2019
Response from Baharin Baharudin on 17 Feb 2020
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. We hope to welcome you back to the hotel soon! Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and value of money
Stayed 4 nights in Sep 2019
Response from Baharin Baharudin on 16 Oct 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. We hope to welcome you back to the hotel soon! Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Sophie, Shah Alam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok. Spacious room & swimming pool
Stayed 1 night in Sep 2019
Response from BAHARIN BAHARUDIN on 18 Sept 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW!
Amazing service, would definitely recommend to my friends and families.
Stayed 1 night in Aug 2019
Response from BAHARIN on 4 Sept 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for giving us a perfect rating and for recommending our hotel to your families and friends. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the hotel soon! Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Nahar Asri Razak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing room
Stayed 1 night in Aug 2019
Response from BAHARIN BAHARUDIN on 18 Sept 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Best marvelous
Stayed 1 night in Aug 2019
Response from Baharin Baharudin on 31 Aug 2019
Greetings from Ancasa Royale Pekan, Pahang First and foremost, we thank you very much for taking the time to post your review of our hotel. We would like to extend our gratitude to you for considering us as your pleasant stay. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please do not hesitate to call us. Once again, thank you for reviewing your stay with us. We certainly enjoyed looking after you and do hope to welcome you back to Ancasa Royale Pekan, Pahang Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Adeline, Singapore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 4am and had the staff and security greeting us like royalty at the entrance. Love the rooms, we booked the interconnecting room and it was very big, clean.
Stayed 1 night in Aug 2019
Response from Baharin Baharudin on 19 Aug 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for leaving such a nice review. We are glad that you and friends/family loved our services and our facilities. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you for your patronage and we hope to welcome you back again. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and good
Stayed 1 night in Jun 2019
Response from Baharin Baharudin on 6 Aug 2019
Greetings from Ancasa Royale Pekan Pahang! Firstly, thank you for spending your valuable time to give a constructive feedback. We value your feedback which allows us to identify areas that can be rectified for future improvements. Thank you for your patronage and we hope to welcome you back again. Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Pekan!
It has been the only hotel that I stayed whenever I goes to Pekan. This is the only decent and comfortable hotel with reasonable price. It was Ramadan period that I went this time round so breakfast was served according to what is on the menu as there's not many guest. Cooking a little slow but food was ok, not much meaty stuff.
Stayed 3 nights in May 2019
Response from Baharin Baharudin on 20 Jun 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for the review following your recent stay at Ancasa Royale We thank you for choosing your stay with us and we truly appreciate your review. Please do contact us directly when you are planning for a return trip. We greatly look forward to welcoming you again! Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious room... elegant design interior & exteriors. Not much food selection & should improve taste & presentation. Outside pool should have more attraction & shades
Stayed 1 night in Feb 2019
Response from Baharin Baharudin on 22 Feb 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. Rest assured that our guest comfort and satisfaction is our priority as we strive to maintain this level of service experience for all our guests alike. I can assure you that the necessary steps will be taken to improve our service and facilities. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Ahmad Raffie, Pekan, pahang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room and friendly staff
Great holiday for a leisure time. Big swimming pool, very big room, i've never got this really big room. Plenty of local food nearby Cons: smoking location to breakfast cafe is too near, i can smell the smoke during breakfast. Its really spoiled my mood, i got my child during breakfast so i really hate that situation.
Stayed 1 night in Feb 2019
Response from Baharin Baharudin on 21 Feb 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and I will try my best to rectify the situation. We would like to take this opportunity to thank you for your comments and we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Baharin Baharudin on 22 Feb 2019
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we are happy that you enjoyed your stay We would like to take this opportunity to thank you for your comments and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Afza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Baharin Baharudin on 23 Dec 2018
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and rest assured we will look into it and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is very nice. Very spacious room and clean. Variety breakfast menu and delicious as well. Will come again for my next trip.
Stayed 1 night in Oct 2018
Response from Baharin Baharudin on 20 Nov 2018
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and rest assured we will look into it and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Dan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Fdiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool
My kids love the pool and the room so spacious and clean. Staff so friendly
Stayed 1 night in Sep 2018
Response from Baharin Baharudin on 2 Oct 2018
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

AFIF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
it's a new hotel..the rooms are spacious and neat..all good...they have a playground for kids too.!
Stayed 1 night in Sep 2018
Response from Baharin Baharudin on 2 Oct 2018
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Yong, Terengganu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

adib.ariffin14@, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and helpful staff, very nice rooms and reasonably good food but carpet needs more frequent and effective cleaning.
Stayed 2 nights in Sep 2018
Response from Baharin Baharudin on 19 Sept 2018
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and rest assured we will look into it and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Zainalabidin, Kelana Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should highlight to guests that there is a v nice place behind the hotel by the riverside where we can observe sunset. We notised only when we went around the following morning after breakfast.
Stayed 1 night in Aug 2018
Response from Baharin Baharudin on 28 Aug 2018
Greetings from Ancasa Royale Pekan, Pahang Thank you for taking the time to post your review of our hotel. We sincerely apologize for the inconveniences that you have experienced during your recent stay with us at Ancasa Royale Pekan, Pahang Rest assured that we have taken your comments very seriously and will continuously improve our levels of guest satisfaction by reviewing those areas which fell short of your expectations. Once again, thank you for taking the time to review your stay with us. We do hope to welcome you back to Ancasa Royale Pekan, Pahang Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

Fira, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiptop room and hotels
Nice, clean, peaceful, and good food. Cant wait to repeat
Stayed 1 night in Aug 2018
Response from Baharin Baharudin on 28 Aug 2018
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Pekan
Every year a group of us will stay in Pekan for at least 3 nights for our fishing trips. We always look forward to the comfortable and spacious room with well equipped facilities and huge bed to sleep on after our fishing activities! But due to unforseeable circumstances, we have to check out earlier and spoke to the hotel front assistance manager if we could refund our nights. Mr. Aziz has been very helpful to verify with hotel. com to apprpve the refund. We will definitely be coming back again to Ancasa! You will never find any other hotel better than this!
Stayed 3 nights in Aug 2018
Response from Baharin Baharudin on 28 Aug 2018
Greetings from Ancasa Royale Pekan, Pahang First and foremost, we thank you very much for taking the time to post your review of our hotel. We would like to extend our gratitude to you for considering us as your pleasant stay and for the compliment on our hotel and employees. Once again, thank you for reviewing your stay with us. We certainly enjoyed looking after you and do hope to welcome you back to Ancasa Royale Pekan, Pahang Warm regards, Baharin Bin Baharudin General Manager

10/10 Excellent

tasha, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel n nice view
very good the staff is friendly the food is good the room is comfotable
Stayed 1 night in Jul 2018
Response from Baharin Baharudin on 15 Sept 2018
Greetings from Ancasa Royale Pekan, Pahang First and foremost, we thank you very much for taking the time to post your review of our hotel. We have taken note on your comments and for your information, we are in midst in adding additional plug in every rooms. Once again, thank you for reviewing your stay with us. We certainly enjoyed looking after you and do hope to welcome you back to Ancasa Royale Pekan, Pahang Warm regards, Baharin Baharudin General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Noorzaty, Perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff
Love to stay here, very comfortable and everythings were good.
Stayed 1 night in Jun 2018

8/10 Good

noor, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pekan
Good. The room is spacious with view of Pahang River. The food is delicious.
Stayed 1 night in Jun 2018

8/10 Good

Joe, Putrajaya

Liked: Cleanliness, staff & service, room comfort
Great Hotel
The best hotel in Pahang.. especially in Pekan..highly recommended to all the traveler
Stayed 2 nights in Jun 2018

10/10 Excellent

Norzakiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again😊
Everything was amazing..
Stayed 2 nights in Jun 2018
Response from Azira Bakri on 20 Jun 2018
Thank you for the compliments. Hope to see you again,

10/10 Excellent

Elyza, Pekan Pahang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room fr river view
room for river view....room comfort n cleanliness makes me repeated for 3-times
Stayed 1 night in Jun 2018
Response from Azira Bakri on 20 Jun 2018
It's our pleasure to serve you and hope to see you again.

10/10 Excellent

Hashimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ancasa royale the best
Good place to stay.
Response from Azira Bakri on 20 Jun 2018
Thank you for the compliments and hope to see you again.

8/10 Good

MAISARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I had a pleasant stay for 3 days and 2 nights which was extremely unbelievable.
Stayed 2 nights in Apr 2018

6/10 Okay

zolel, petaling jaya Selangor

Liked: Cleanliness, staff & service, room comfort
Close to UMP
A clean hotel with hospitality. Should have made food during breakfast more variable.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view, good location
Easy to access, excellent view, good facilities, good food, spacious room, alot of parking lots. I would definitely choose this hotel on my next visit here and recommend this hotel to my family and friends. Some suggestions for improvement though..valet parking not available, bell boy not receptive. There's no stairs from parking to hotel lobby, the guest have to walk up quite long way to lobby entrance..tq
Stayed 1 night in Mar 2018

10/10 Excellent

Mohd Azlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Nikki H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and convenient
I had a most comfortable and wonderful stay. The staff make all the difference - friendly, courteous and helpful. The food off the in-dining menu was good too!
Stayed 1 night in Jan 2018

8/10 Good

Fahrudin Che

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Lily, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, friendly staff
I've been there twice and looking forward to stay there again. Nice place to stay n rest.. Night market is just opposite of the hotel.
Stayed 1 night in Dec 2017