In general property is ok. Stuff is trying to be friendly, but somehow useless at times. For example we extended our stay and they needed 40 minutes to sort it out without having any other guests waiting. I want to make a big point about the housekeeping who literally did not clean anything in our room apart from doing our bed and that’s for a period of 6 days. Leaving marks on desk not cleaned, leaving crisps on floor and on bed after my children have been eating, also not changing the bedsheets for 6 days…. The property overall is nice and good value for money, not amazing and a bit old, but for the money we pay it’s ok. One more thing that I want to point out to F&B MANAGER is that stuff in the lobby bar have no shoes their size to wear and barely managed to walk with oversized shoes 3-4 sizes above theirs. i felt very bad about the waitresses seeing this. i mean a hotel change with a well-recognised name such as Shangri-la voyld at least afford to dress their staff normally right?