- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked a Club room. During check-in the staff told me, that I have a room on their top floor including a nice view, the 30th, right next to their lounge. I was excited to hear this. The only bad thing was, that they only had smoking rooms, depiste booking non-smoking room... I first went to a friends room. It was nice and modern. Looked good, therefore I had high expectations to my room! After I went to the room, I was shocked. The room itself looks old, the furniture was old, out of the 60s. The bathroom and toilet was as well looking old. But the most terrifying thing was the wardrobe. It was supposed to be a wardrobe, but it looked more like something randomly built out of wood... I also didn't had much power socket outlet. Overall, wasn't like their photos on the website! So I went immediat back to the lobby and complaint about the situation. I felt betrayed, paying more for a room compared to my friend, but getting less than her. I told them I want a room change. After my complain I received a room meeting my expectation on the 27th floor. The view was not as good as before. But at least I got the room meeting their photos! The breakfast was ok, buffet style and the check-out went smoothly.