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Reviews of Robertson Premier Suites by Subhome

3 out of 5
Robertson Premier Suites by Subhome
2, Jalan Robertson, Kuala Lumpur, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 41 reviews" "
Rating 8 - Good. 11 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was amazing..it was huge although a bit more seating poolside would have been good. The apartment was big enough but as a 'self-catering' style accommodation it was poor. A fully functioning kitchen but we had to ask for cups to have a hot drink and after 4 days we got 2 glasses! There were also minimal utensils and little to encourage the use of the kitchen facilities. Bedding didn't fit the beds properly and the legs from the main bed were in a drawer in the kitchen! When we tried to attach them we realised they were absent as they were broken. The rooms were not serviced and we had to ask several times for more toilet roll. The apartment did look nice but on closer inspection there was paper hanging of the walls, plastic still left on some of the bathroom fittings and on arrival there was a kitchen sponge that was filthy and looked like it was only fit for the bin. There was also a constant unpleasant odour which we finally realised was from a waste pipe. Great location though as near to restaurants and central shopping area.
Stayed 10 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
It is not bad however very much security staff are not so helpful and we needed to tell them daily about what we want number of towels tea water also the smill in the flat toilet is miserable.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has short term and long term rentals. This is not a hotel, but an apartment style. Pool is great. You can't expect room service as any other hotel, you get great rooms, but dont expect any customer service. One of the associate was rude, may be a cultural difference. Property location was great, closure to many iconic places.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Need improvements
Negative Points: We stayed in the family room whereby the bunk beds were sited in a room that had no air condition unit. The aircon in the master bedroom was not cold even at 18 degree celcius, and we had to keep all bedroom doors open to let the cool air from living hall circulated in. Limited TV channels. Supposed to have 4 towels but only given 3. No blankets given for the bunk beds. We had to request for towel and blankets. Aircon controller not working and we had to request reception to replace its batteries. Carpark area for guests were not secured, meaning public could park as well. And we had to pay for the parking fees and got the rebursement of parking fees at the end of the stay. Parking was quite a hassle. Check in process was slow, too administrative, took 15mins. No instruction on how to connect to WiFi in the room until we went back to ask reception. Plus Points: Clean. Cafes were nearby. Entering the building was secured. Quiet.
Stayed 3 nights in Jun 2019

10/10 Excellent

HP, Sarawak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice environment, clean and secure
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Stephen

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed expected something nice
Terrible service, No bottled water, No tea and coffee, daily housekeeping what a joke made the bed changed the towels sometimes, smoked a cigarette by the window and left ash on the floor yuk. 46 story building only two lifts operating for staff and guests everytime long wait and crowded not an enjoyable stay sorry
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staffs, very safe and nice environment
Stayed 3 nights in Feb 2019

8/10 Good

Hanafi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean,comfortable, and spacious. The tight security made me safe. The staffs were friendly.
Stayed 1 night in Dec 2018

10/10 Excellent

LEE, kualalumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre
Stayed 1 night in Feb 2019

10/10 Excellent

thedoctor46, wonthaggi vic

Liked: Cleanliness, property conditions & facilities, room comfort
flawless friendly check in ,staff excellent ,security extremely good pool , great . quiet clean rooms , only local tv though, all close to usual haunts jalan alohr petaling st,could not fault hotel small stores down stairs good food available
Stayed 6 nights in Jan 2019

2/10 Terrible

An Qi

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Terrible and poor service!
Check in was bad! They couldn’t find our booking details and we were waiting at the lobby for closed to 20mins. When we finally gotten into the room, not enough towels so we called for housekeeping to bring to us, their ridiculous reply: you have to wait till next day 9am which we did not see the towels till we check out after 2 nights!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and comfortable, center of the city and quiet place... thanks
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and homey. Clean and safe environment.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Check in and check out is ok &room size is good The service is very bad Bad smell in room No alarm fire in room Noise from elevator Hard to enter and exit from gate In general very bad hotel
Stayed 4 nights in Dec 2018

10/10 Excellent

Markel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families
Good place, clean&new, good for families close to markets and plenty things to do around
Stayed 1 night in Dec 2018

10/10 Excellent

Catherine Hancang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New residence. New apartments. Sopacious for 2+1 famlity. Very nice pool, big. View is nice. The surrounding area is clean. Area is close to everything. Stuff are responsive. This I didn’t like is: the rooms cleaning service is poor, they are not cleaning properly, only changing the towels and bed sheets. For 3 days they didn’t provide bottled water. Internet is little slow. The kitchen is not well equipped, it lacks equipments for cooking.
Stayed 6 nights in Dec 2018

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Jalan Alor.Convinient place and clean.　Best Price
Stayed 1 night in Dec 2018

4/10 Poor

paji, CA, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
+ Good location. + Friendly staff. - Terrible room amenities {fridge, tv not working) - no room service - no wifi - rude security staff - bad smell in toilet - no hand towels - no hand soap - poor quality bath and shower gel
Stayed 2 nights in Sep 2018
Response from Subhome support team on 8 Nov 2018
Dear Paji, thank you for taking the time to share your experience with us and we deeply apologize if we fall down from you expectation at the time you checked in we were new and had alot to improve however we have already installed wifi service to our rooms and the smell issue has been already fixed. i hope to see you really soon so we can serve you better!

10/10 Excellent

Fizi, Perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pefect time spending at the new and modern style apartment with strategic location
Stayed 1 night in Sep 2018
Response from Subhome support team on 19 Sept 2018
Dear Fizi, thank you for your review and we hope to see you again soon!

8/10 Good

Andre

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Subhome support team on 19 Sept 2018
Dear Andre, thank you for your review and we'll try to serve you better next time so we can score 5 :)

6/10 Okay

Jeff, Malaysia

Disliked: Staff & service
Waited for an hour to check in, waited since 3PM, 4PM only manage to get the room key. The room is quite big, location also very good, there's lot of rooms to improve for the service part.
Stayed 2 nights in Aug 2018
Response from Subhome support team on 19 Sept 2018
Dear Jeff, thank you for your review and sorry to make you wait that long we will do our best to serve you better and faster next time! thanks and hope to see you again soon

8/10 Good

Shane

Very pleasant
After a long and complicated check in process, we have had a lovely time at Robertson, Centrally located to shopping and food with good transport links. We will stay again.
Stayed 2 nights in Aug 2018
Response from Subhome support team on 19 Sept 2018
Dear Shane, thank you for your review and we're sorry for your check in experience , anyway now we do have a reception so for your next stay it should run faster. thanks and hope to see you again soon!

8/10 Good

Finn, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view.
Stayed 3 nights in Aug 2018
Response from Subhome support team on 19 Sept 2018
Dear Finn, thank you for your review and we hope to serve you better next time so we can score 5. thank you and hope to see you again soon!

8/10 Good

Seung Hyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間寬大舒適，環境整潔，5分鐘步程到阿羅街，雖然不近捷運但在東南亞call grab也是非常方便的，唯一疑問就是相片中房內有洗衣機但現實卻沒有，其他感覺滿意。
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Nous avons aimé la situation de l'hôtel, sa grande piscine, la chambre spacieuse. En revanche, dans la cuisine,les placards sont vides, la vaisselle inexistante( même pas un verre) canapé taché à de multiples endroits. Dommage ! confirmation de la réservation par mail ou tel impossible malgré plusieurs tentatives, mais à l'arrivée, check-in au comptoir d'accueil sans problème.
Stayed 2 nights in Feb 2019

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anbefales
Veldig mye for pengene. Svært rom med moderne preg og rent og fint.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nära till allt uteliv. Stor pool finns och det är ett trevligt lägenhetshotell. Kök finns men inte så mycket glas och bestick dock. Det saknas restaurang på detta boende. Har bott här flera gånger och lär återkomma för jag trivs bra här. Incheckningen tar tid och dom har inte riktigt ordning på papper och bokningarna. Snurrigt är bara förnamnet. :O Men annars är dom hjälpsamma. Området är bevakat av vakter och man kommer inte in på området om man inte har keycard och det är kanon! ...
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Советую
Отличное расположение и комфорт за небольшие деньги
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Dec 2018

6/10 Okay

Haneul

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not too bad hotel
Location and hotel facility were good but security system was too strict and we saw small cockroach in our room which is really uncomfortable exprience
Stayed 1 night in Oct 2018
Response from Subhome support team on 8 Nov 2018
Dear Haneul, thank you for taking the time to share your experience with us and we deeply apologize if we fall beyond your expectation. hope to see you again soon so we can serve you better!

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'LL BE BACK!
Kæmpe lejlighed, kæmpe pool, kæmpe hotel . Kæmpe venlighed og service ! Really Nice. Super spændende område med 10 min Gang til kæmpe nat street food marked. JALON alon.. Super fed udsigt til både Petronas og KL. WAUUU. Pletfri rengøring..
Stayed 3 nights in Sep 2018
Response from Subhome support team on 8 Nov 2018
Dear Helene, thank you for taking the time to share your amazing experience with us and we're very happy that you had a comfortable night. hope to see you really soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Subhome support team on 8 Nov 2018
Dear Guest, thank you for taking the time to share your amazing experience with us and we hope to see you really soon!

8/10 Good

Ten, JAPAN

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
ホテルのプールで
スイムウェアを着ているのにスイムウェアを着なさいと注意を受けました。ラッシュガードを着ていたが脱げと言われて、言われ方にかなり不満がありました。作りかけのホテルなのか、エレベーターは工事中のボロボロのエレベーターでした。部屋にはWi-Fiが無くてかなり不便でした。景色も微妙。 部屋は綺麗でしたけどね。
Stayed 1 night in Aug 2018
Response from Subhome support team on 19 Sept 2018
Dear Ten, thank you for your Review and sorry for your swimming experience but this is the building management policies. we are in the process of installing wifi it will be ready on your next stay with us. hope to see you soon :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
보안이 심해 체크인 하는데에 조금 어려움이 있었고, 와이파이가 없음 하지만 깨끗하고 뷰도 좋았으며 숙소는 굉장히 만족!
Stayed 1 night in Aug 2018
Response from Subhome support team on 19 Sept 2018
Dear guest, sorry for your unpleasant experience with security guard but those is under the building management policy, we are on the process of installing wifi hope it will be ready on your next stay. thanks and regards.