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Reviews of Resorts World Genting - Highlands Hotel

5 out of 5
Resorts World Genting - Highlands Hotel
8th Mile, Genting Highlands, Pahang

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 60 reviews" "
Rating 8 - Good. 31 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 0 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

6/10 Okay

Tareq

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 Excellent

WeiLi

Stayed 1 night in Nov 2021
Response from Social Care Team on 16 Nov 2021
Dear WeiLi, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Social Care on 23 Mar 2020
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
It was amazing
Stayed 1 night in Dec 2019
Response from Social Care on 25 Feb 2020
Dear Jimmy, Thank you for the great review! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

8/10 Good

Wing, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service
I was expecting twin queen size bed in the room but end up with only twin single bed for the money I have paid.
Stayed 1 night in Jan 2020
Response from Social Care on 4 Mar 2020
Dear Wing, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

10/10 Excellent

Olady, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with this htl. Everything was very well set.
Stayed 1 night in Jan 2020
Response from Social Care on 27 Feb 2020
Dear Olady, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWG Social Care Team

8/10 Good

J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for mineral water on the check out day but was rejected.
Stayed 2 nights in Dec 2019
Response from Social Care on 27 Feb 2020
Dear J, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, service from housekeeping is great. Generally, our stay was okay.
Stayed 1 night in Dec 2019
Response from Social Care on 27 Feb 2020
Dear Guest, Thank you for the great review! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 Excellent

J K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Angelyn Pang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A revamp resort in fact my kids enjoy more than KL stay. Cannot wait for the Outdoor theme park to open soon to come back. Check in was a long queue as guess peak period. Service standard of the checkin staff was good and very detail. They took in our request for connecting room as with kids. And offer us fruits basket when one of the room was delay due to maintenance. Excellant service recovery.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It would be better if there is a clock in my hotel room and also, tea cup plates.
Stayed 2 nights in Nov 2019

8/10 Good

Ms

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated. Tv has bad connection, we cannot watch any show.
Stayed 2 nights in Oct 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

duong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slow Reception
Check in line was out the door. Everything was just slow. Once we got our room keys everything was perfect after.
Stayed 1 night in Aug 2019

10/10 Excellent

Suhui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very good bellboy who spotted that our room does not have Astro and helped us to do all the follow ups. Thumbs up for him. As for the room, very big and quite comfortable
Stayed 2 nights in Aug 2019

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good service. Well done
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and hardworking. Did a good job in keeping the room clean. They are generous in providing slippers. Wanna to extend my stay but the staff not able to help me secure a room reason given was since I booked under Expedia, I need to go on line of call Expedia to ask for extension. Due to that we have decided not to extend our stay.
Stayed 3 nights in Jun 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and big room.
Stayed 2 nights in Jun 2019

6/10 Okay

Aki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sound from outside corridor can be heard from the room inside. Check in time takes too long
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Free buffet breakfast?
Convenient location. Room facility is new. For the high price, it'll be better if the hotel can include free buffet breakfast to the guests. It will certainly welcome more revisiting customers.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Lim

Liked: Staff & service, property conditions & facilities, room comfort
Happy Wife, Happy Life = Return Customer.
Thanks to the management of maxim making my sweetheart so happy on her birthday with the deco. Happy wife, happy life. The only con side is some part of the room quite dusty, for example, the bedside lamp. Every detail count. Will definitely come again in future.
Stayed 1 night in May 2019

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maxim Hotel
I thought there was a fitness center at the property, but when I asked one person I was told it was at another hotel at the location and another person told me it was at another hotel at the property ( there are multiple hotels at the location). I was told I could use it and I couldn’t use it. I never did find it and gave up on working out during my stay.
Stayed 2 nights in Apr 2019

8/10 Good

SAN Nee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and enjoyable place and I will stay again
Stayed 2 nights in Mar 2019

10/10 Excellent

Wern, Parvilion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and friendly service. Great weather at this time of the year for a cooling weekend break.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only choice of hotel for Genting !
Fantastic hotel in a great location within the resort, would only ever stay there again 10/10
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with lovely views
Reception staff checking us in was very friendly and helpful. Room had lovely view of the hills. The couch by the window is great for relaxation and reading! We had not been back to Gentings for 30 years! So this was just a one night visit to see how it is changed. If you are not into Casino or Game stations, there might not be enough to entertain. It was a nice one night break though. Weather is cool and nice.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very comfortable room. Hotel easily linked to other areas of the Resort
Stayed 1 night in Oct 2018

8/10 Good

Issac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the top of Genting Highlands
Contrary to what we read in customer reviews, we found the Hotel stay to be a comfortable and the view was picturesque. Reasonably priced outlets offering delicious local and international cuisine. Great shopping experience. Overall, it was a great hotel and a novel experience.

2/10 Terrible

JY, BC Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
This hotel caters to casino gamblers and definitely not for the business travellers. The room I stayed did not even have a desk. The hotel is dated and tired. The bath towels were thin and there was cigarette burn in the carpet. I had to change room due to lingering smoking smell even though the whole floor supposed to be non smoking. Need I say more?
Stayed 2 nights in Sep 2017

8/10 Good

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed because the inside and the outside theme parks were closed, also the shopping centre wasn't finish.
Stayed 3 nights in Aug 2017

8/10 Good

Wei wei

Liked: Staff & service, property conditions & facilities, room comfort
Genting
The room was not throughly cleaned. Limited nespresso coffee capsules per stay. Additional will be charged.
Stayed 1 night in Aug 2017

6/10 Okay

Lida

Disliked: Staff & service
Just a low note this time....
Not an impressive customer service in this hotel. They lack this touch which you can get in a 4-5-star hotel. But on the other hand, everybody goes there just to gamble in the casinos, so it's understandable.

10/10 Excellent

Chun Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size is good, but too pricy
Room size is good, but too pricy

8/10 Good

Chian

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was delayed, we were told 3pm check in but at 3pm they had no rooms for us. We had to prompt them and only then they gave us a room. They gave fruits on check in which was a nice gesture and there was nespresso in the room. Hotel is nice and w modern interiors which explains why it comes with a price tag many times that of first world. Food around maxim was good.

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good

10/10 Excellent

Peng Tuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean toilet and room
Room,toilet was tip top clean. Bathroom was extremely spacious, with both the toilet and showering cubicle standing on their own, there's even a dressing space for drying your hair and doing your make-up. Bed was comfortable with a good view. Like any other hotels, checking in is always not as fast, otherwise it will be perfect

8/10 Good

SOOK FONG

Liked: Property conditions & facilities, room comfort
Have some good restaurants.
Checking in was ok, but can be slow at times. My 2 colleagues were behind me in queue but got their rooms upon checking in, I had to wait and was told they would give me a room near lift lobby BUT eventually further than my manager's room. Reason being first option they have for me is not ready (need maintenance or something). Concierge says they not supposed to take in laptop when I tried to deposit my baggage there while waiting for a room. So, I had to place them in my colleague's room or carry my laptop around... Service has improved greatly over the years but still not great for business travelers. Rooms a bit too dark and WIFI is really bad to the point it's hard to download text only emails... rooms cleanliness is inconsistent, sometime good, sometimes so so (or bad). There are stains on my bed but I could avoid the stains because bed is big enough and it's only for a night stay. Twice I've stayed in this hotel, both seems to have some weird indoor smell. Asked house keeping to help spray air fresheners on my first stay and this recent stay, I use my own air fresheners which works just as fine. This hotel has air-conditioning and windows are locked. So if you prefer to have fresh air, look elsewhere. Starbuck in Maxim isn't open from 8am, need to go to Genting Grand side for breakfast, short walk but still not as great as having a cafe just right at door steps. Other cafes are further: Resort Hotel & FWH. Those opens much earlier.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Weven, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday trip
Great place to stay! Clean room and services is good and nice Ambience! I must say its worth paying for the price they charge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service was very good. However, the free wifi in the room was used by other hotel guests (limited to 2 users per room) and there was only 1 central light switch for the room.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
地點近中心，非常方便，房間整潔，景色怡人，欠缺是沒有足夠泊車位供給住客。自駕遊要自行尋找車位，這方面比較失望。
Stayed 2 nights in Dec 2019
Response from Social Care on 27 Feb 2020
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019