Interior
Check availability

Reviews of Resorts World Awana

4 out of 5
Resorts World Awana
Km13, Genting Highlands, Genting Highlands, Pahang

Reviews

7.0

Good

Rating 10 - Excellent. 153 out of 851 reviews" "
Rating 8 - Good. 342 out of 851 reviews" "
Rating 6 - Okay. 228 out of 851 reviews" "
Rating 4 - Poor. 74 out of 851 reviews" "
Rating 2 - Terrible. 54 out of 851 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Loved the bed and pillows
We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
Stayed 3 nights in Sep 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 Good

Chuan Thiam

Stayed 3 nights in Feb 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 Excellent

Lili

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and warm service
There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
Stayed 1 night in Jun 2023
Response from Social Care Team on 19 Jul 2023
Dear Lili,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Expensive. But the room quality is not there
Stayed 1 night in Jun 2023
Response from Social Care Team on 19 Jul 2023
Dear Michelle,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 Excellent

Nio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023
Response from Social Care Team on 19 Jul 2023
Dear Nio,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 Terrible

Peter

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
Stayed 1 night in Apr 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 Good

KIM FONG

Travelled with family
Liked: Cleanliness, staff & service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
Stayed 3 nights in Apr 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
Stayed 1 night in Jan 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 Good

MOHD SHAHRIN BIN

Stayed 2 nights in Jan 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

Jesslin

Stayed 2 nights in Dec 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

Abhijeet, Singapore

Travelled with family
Liked: Cleanliness
Staff & Service should be better
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 Good

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 Okay

Devaprasad

Travelled with family
Disliked: Staff & service, amenities
Weather was a pleasant surprise.
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

Fumito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 Excellent

rabhi

Stayed 1 night in Jan 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 Excellent

ALAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property has been upgraded and the food and service is excellent. Keep it up!!
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 Okay

Jenny

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Poor Maintenance
The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
Stayed 1 night in Dec 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 Excellent

NAZIMA BINTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

Senen

Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 Good

mandee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 Okay

Yen Ting

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The housekeeping of the room not properly done, lots of ants on the table and when asked for makeup room they only made the bed but not clean up the room. The variety of the breakfast limited, which is not worth the money
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

2/10 Terrible

Eileen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor experience at Awana
Room wasn’t ready till after 5.30pm n had issues with no heated shower. Was promised 25th floor by Assistant front desk Manager Ms Kay but was given 19th floor instead. There’s only 1 free mini shuttle bus to outlet mall which runs every hour but all guests needed transfer which made the wait unbearable. Hotel does not provide bag storage service after checking out of hotel which is frustrating when u needed to get something at the mall quickly before leaving the hotel totally which is really unacceptable.
Stayed 3 nights in Nov 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 Good

kai see

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
Stayed 1 night in Nov 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 Excellent

mohd hakem

Stayed 1 night in Oct 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 Excellent

KISHORE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel awana to highlands bus is small and cant accommodate if many people around. Its a drawback. Less frequent service and lesser capacity vehicle
Stayed 1 night in Aug 2022
Response from Social Care Team on 19 Oct 2022
Dear Kishore,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2022
Response from Social Care Team on 19 Oct 2022
Dear Harpreet,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 Excellent

Ellina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but have refurbish the amenities and furnitures since then so it is now really aesthetically pleasing. I love that they have the shuttle services to GPO/cable cars. Soo much love for this.
Stayed 1 night in Aug 2022
Response from Social Care Team on 23 Aug 2022
Dear Ellina,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 Terrible

Zi Heng

Stayed 2 nights in Aug 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 Good

Then Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like:Car park need to pay
Stayed 2 nights in Aug 2022
Response from Social Care Team on 23 Aug 2022
Dear Then,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 Excellent

Yit Meng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is no proper signage pointing to the entrance. I missed the turn in two times. The signboard is not clear and many guests missed the road as there are two entrances side by side and one leads to no mans land. The multi level carpark autopay machines are not in working order.
Stayed 1 night in Aug 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

6/10 Okay

Muhammad, Singapore

Stayed 4 nights in Aug 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With rm700 spent on food, can sing K at their halal steamboat restaurant (need to book). No free parking, carpark is capped at rm12/parking. Location is near premium outlet (worth going) and strawberry leisure farm. If you are driving, ensure ur break pad is doing fine and you have enough petrol for the trip.
Stayed 3 nights in Jun 2022
Response from Social Care Team on 13 Jul 2022
Dear Kristine, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Jun 2022
Response from Social Care Team on 13 Jul 2022
Dear , Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

2/10 Terrible

stephenie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Social Care Team on 16 Jun 2022
Dear Stephenie, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

6/10 Okay

KIAN KEONG

Stayed 2 nights in Jun 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

Hong Sing

Travelled with family
Liked: Cleanliness, staff & service
the hotel are partly under facelift and still cannot understand why the parking are charge on hotel guest.
Stayed 1 night in May 2022
Response from Social Care Team on 16 Jun 2022
Dear Hong, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 Excellent

Alvin

Stayed 2 nights in Apr 2022
Response from Social Care Team on 3 May 2022
Dear Alvin, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Resort World Awana, April 2022
Environment, surrounding, viewing is good. Hotel is aged and rather inconvenience to get to if not driving. Front desk service is average and slow. Equipments are old and need renovation e.g. silicon sealing in wash room are stained with black dots / black straps, room floor has a number od stain patchesthat can be removed with a little effort in cleaning. Overall cleanliness needs big improvements. Disappointment that the trail along/around the golf track is prohibited from walking. Only guided tour is allowed. Walk is opened 2 times a day at 11 am and (I think) 3pm when temperature is mostly undesirable for walks. However, in view of its geological location close to KL and its tranquility it remains a good choice for mini breaks amid big improvement is needed in the hardware.
Stayed 1 night in Apr 2022
Response from Social Care Team on 3 May 2022
Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

6/10 Okay

Verified traveller

Disliked: Room comfort
Not recommend if you need a break there.
Daily parking costs Rm18 There was on going renovation and construction noise everyday from morning 8am.
Stayed 3 nights in Apr 2022
Response from Social Care Team on 26 Apr 2022
Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

8/10 Good

Ashwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and spacious rooms with very comfortable twin queen beds. The restaurant was very good. Parking charged extra and is quite expensive especially if you plan to explore places around without taking the free shuttle available. The staff made up for not having the rooms ready when we arrived and gave us other rooms while in one of the room, the air conditioner was not working well.
Stayed 1 night in Apr 2022
Response from Social Care Team on 26 Apr 2022
Dear Ashwin, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

2/10 Terrible

Suzana

Stayed 1 night in Mar 2022
Response from Social Care Team on 30 Mar 2022
Dear Suzana, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

10/10 Excellent

wai chuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Awana
Despite 38 years old building, Awana Genting still remains one of my favourite destination in Malaysia. Never fail with beautiful surrounding and nice weather. Thanks for the newly refurbished room. (Very nice mattress)
Stayed 1 night in Mar 2022
Response from Social Care Team on 22 Mar 2022
Dear Wai, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

10/10 Excellent

Irwan Fahmi, Ipoh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the vibe on this location but my consent is my get rashes, maybe the bed were not clean, and the parking need to pay, usually, parking is free for the hotel guest
Stayed 1 night in Mar 2022
Response from Social Care Team on 22 Mar 2022
Dear Irwan, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

8/10 Good

Tadahiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to play golf!!!
Stayed 1 night in Mar 2022
Response from Social Care Team on 22 Mar 2022
Dear Tadahiro, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

10/10 Excellent

Sutha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice of stay if you're in Genting. Super near to GPO and the hotel has been decently maintained. Spacious rooms and beautiful view of the golf course from the balcony!
Stayed 2 nights in Feb 2022
Response from Social Care Team on 24 Feb 2022
Dear Sutha, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020
Response from Social Care Team on 1 Oct 2020
Dear Guest, Thank you for your review. We will appreciate it if you can to tell us your experience with us. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Please do fill out our form here: https://forms.gle/A2FPxTScy7XkGQ5d7 Socially Yours, RWA Social Care Team

10/10 Excellent

Hadiman, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm environment. Good for solo traveler, family and friend.
Stayed 1 night in Aug 2020
Response from Social Care Team on 1 Oct 2020
Dear Hadiman, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Social Care Team on 14 Aug 2020
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWA Social Care Team