Front of property – evening/night

Reviews of Peninsula Residence All Suite Hotel

3.5 out of 5
Peninsula Residence All Suite Hotel
10, Jalan Semantan, Bukit Damansara , Kuala Lumpur

Reviews

6.2
Rating 10 - Excellent. 12 out of 94 reviews" "
Rating 8 - Good. 26 out of 94 reviews" "
Rating 6 - Okay. 25 out of 94 reviews" "
Rating 4 - Poor. 21 out of 94 reviews" "
Rating 2 - Terrible. 10 out of 94 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Che Nasri Ezuan

Different room and location given
Booked and paid a 2 bedroom at Peninsula Residence but over the counter they said the room is full they give us another room at 10 Semantan, not Peninsula Residence with terrible room condition. Will not come again.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

ONLY for a low budget suite
Very bad. No wifi, no tv channel, no telephone, smell bad and old, so noisy with constructions nearby, very old carpet, smelly, very olddd, look so ghostly n spooky. I left 2 days earlier for another hotel. Burned my paid-2-nites stay.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Standard space
Overall is good.. easy excess to anywhere using grab. Resonable price. A little disappointed with the boiling flask.
Stayed 1 night in Jun 2018
Response from Maa on 29 Jun 2018
Thank you for your feedback. We will look into it to improved further soonest.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not comfortable. Terrible. Will not recommend to others.
Stayed 2 nights in Jun 2018
Response from Maa on 29 Jun 2018
Apologies on the inconveniences to you. We will improved our services well as quality of property as soon as possible.

4/10 Poor

Ivy, Malaysia

Disliked: Property conditions & facilities, room comfort
The room look old..
The room look old and the air-con is not cool at all... and the wash room bath tub already broken.. quite dangerous is kids run around..
Stayed 1 night in Jun 2018
Response from Maa on 1 Jul 2018
Apologies on the inconvenience face to you. We will fix these mentioned and improved further as soonest as possible.

6/10 Okay

James, Singapore

I’m sure it will be nice with renovations complete
The pictures tell about half the story. The room itself was larger than I was expecting, which was nice, but some of the windows didn’t have latches or could even close all the way, so the room had a bit of a bug problem. The gym equipment looks nothing like the picture. No free weights. No weight plates for the machines. None of the equipment that plugs in actually works. The elliptical machines feel like they’re falling apart if you use them. The only thing that feels safe to use is the bike. The pool is nice, seems well taken care of. All in all, when all the renovations are done, I’m sure it’ll be nice. But right now it’s just kind of “ok”.
Stayed 5 nights in May 2018
Response from Maa on 29 Jun 2018
Thank you for your feedback and we will address this to our management to improved further as soon as possible.

6/10 Okay

NORZILA, KUALA LUMPUR, MALAYSIA

Pleasant & comfortable to stay with family. Near to kl shopping centre
Stayed 1 night in Jun 2018
Response from Maa on 29 Jun 2018
Thank you for your feed back. We welcome you back to stay with us.

10/10 Excellent

Aubry Rose, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff
Great experience and comfortable stay. I want to commend the employee especially Mr. LOO for helping a lot with regards on our trip.
Stayed 2 nights in May 2018
Response from maa on 14 May 2018
Thank You for your comment and support to us. Looking forward to have your stay with us on future.

6/10 Okay

Mohd Azwan Lee

Disliked: Staff & service
Response from maa on 25 Apr 2018
Dear Mr. Mohd Azwan. thank you for your feedback and we will take necessary action from here.

8/10 Good

Muniroh

Liked: Cleanliness, staff & service, room comfort
Ok
Positives: comfortable, spacious, location good. Ideal for a family at reasonble cost. Negatives: Air condition not working properly in master bedroom. First night, televisions working fine, then not working properly.
Response from MAA on 4 Apr 2018
Apologise on inconvenience that you are facing. We are looking forward to fix this issue asap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant & comfort.
Have to seriously improve the parking area.
Stayed 2 nights in Mar 2018
Response from MAA on 6 Mar 2018
thank you for addressing this to our attention and we will work on it.

8/10 Good

Norzaidan

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2018
Response from MAA on 6 Mar 2018
thank you for addressing this to our attention and we will work on it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from MAA on 6 Mar 2018
thank you for addressing this to our attention and we will work on it.

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from MAA on 6 Mar 2018
thank you for addressing this to our attention and we will work on it.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel is rundown. With no nearby shops around. Even their reception room doesn’t seems like a proper reception.
Stayed 4 nights in Dec 2017
Response from MAA on 10 Jan 2018
Thank You for your feedback, we have take note of this comment and we will fix as soonest as possible.

4/10 Poor

Chi Lim

Disliked: Cleanliness, property conditions & facilities
needs a lot of repair and cleaning. much worse than before
Stayed 1 night in Dec 2017
Thank You for your feedback. we will take necessary action to improve further the quality as well as our service.

4/10 Poor

Fauziah

Disliked: Staff & service
Stayed 3 nights in Dec 2017
Thank You for your feedback. we will take necessary action to improve further the quality as well as our service.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Okay stay, if you're not a picky traveler.
The size of the single superior suite is big enough for 2 people to stay in. However, the bathtub is too small, cannot lie down, and a tall person may find it too cramped and uncomfortable. The bed is quite big, but the pillows are really hard and uncomfortable - neck pains throughout the nights. The lobby & reception looks old, so does the carpeted floor in front of the lift & along the hallways towards the rooms. The carpets also reek of dampness and some sort of food/smoke.
Stayed 2 nights in Nov 2017
To whom It May Concern! Thank you for choosing Peninsula Residence All Suite Hotel as your accommodation of destination. Thus, we have received your comment and we take this seriously to the top management in order for us to fix it immediate. we hope that this incontinence doesn't border you to visit us again on future. Best Regards, Mohd Azrin Abas

6/10 Okay

Nur Azila binti

Liked: Cleanliness
not so good if come with family, services not from local person, parking area scary with unlimited space.not nice choice with hotel name
Stayed 1 night in Nov 2017
Thank you for your comment, we take this seriously to fix and apologise for the inconvenience that you facing in our property.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
To provide more parking spaces and to improve the parking security. The parking arrow and direction are confusing. To provide lift access card to every guest because its a hassle to go to reception room and ask the staff every time we wanted to use the lift.
Stayed 1 night in Nov 2017
thank you for your comment, we will look into this and looking for improvement by soonest.

8/10 Good

Anis zafirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice stay with family
Stayed 1 night in Oct 2017

4/10 Poor

Ajaz, sydney

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Far for city and no restaurants nearby for food
Far from any amenities no restaurant or food place nearby had to travel 4 km for food, cigarettes smoke all over the lobby hard to stay with family
Stayed 3 nights in Sep 2017

6/10 Okay

lii, miami, fl

Liked: Cleanliness, staff & service
Hotel is a bit creepy
Unfortunately the lobby is shared with a bar that keeps the door open into the lobby and it smells like a bar. The hallways to the rooms look like they are out of a horror movie. The rooms have a good design but the bathroom is in need of remodeling. The tv signal was awful, I couldn't tune in to any channel. Other than that, I slept the few hours I needed to before catching a flight.
Stayed 1 night in Sep 2017

10/10 Excellent

rajan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to get everywhere
Staff friendly very clean place walking distance to food court little India
Stayed 3 nights in Aug 2017

6/10 Okay

Phei Zhuin

Disliked: Property conditions & facilities
Need maintenance
We did not get an access card, so it's rather inconvenient as every time we need to get to our floor, we need to ask the staff to scan his card for us. The bedside lamp in our room was not working. The phone was not even connected. The glass door on the balcony cant be locked. Apart from these, overall was okay. Staffs will attend to your request.
Stayed 4 nights in Aug 2017

4/10 Poor

Ricky, kuala lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
Last night in KUala lumpur
I will start by saying that in all of the hotels I have reviewed very few I would not look forward to staying again. As we were moving from KL we decided to stay in a two bed suite with our two sons on our last night. We arrived already tired and parked in the basement car park. There were two lifts to the ground floor lobby/reception. There was just one staff dealing with a queue of 4 people. The delay was over 15 minutes at check in as apparently their computer system had taken bookings although fully booked. They had to find another hotel for the three in front of me. I had waited for this time trying to pacify our tired 9 month old baby and control our unsettled 3 year old. Finally we were lucky our Expedia booking was ok. We were given a key and made our way to the lifts. One lift was not working (only going between basement and Ground) as would not go up. The second lift worked by key card but our card did not work. We missed 2 lifts until a member of the hotel was able to manually get us to our floor. I then proceeded to get another bag from the car. Going to basement was not a problem however when i tried to bring the bag up, it would not go above ground floor. Again I had to find a staff member to override the access. Finally I was able to enter the room and unpacked. The bathroom was dirty (see photo) and the whole room is very dated. Noisy room with a busy road directly outside that had traffic throughout the night. The door to the balcony could not close.
Dirty shower
Stayed 1 night in Jul 2017

2/10 Terrible

shazlin, kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place to stay
No access card since 1st day check in until check out,,worse ever parking place!!!!doing fogging at 6pm and ask the worker where to park,he told me go to the basement when their are doing fogging WTH!!!I I cannot see anything!!!some more it's was dangerous!!!! first and the last will go to this hotel ,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car park is dark & dirty. Almost all staff is not local work.

10/10 Excellent

Suraj, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and good place to stay
Had a good stay, room were fairly clean, and even though hotel is old, the service was not compromise. A bit far away to shop as they have no food order via room service.

6/10 Okay

james, penang msia

Disliked: Cleanliness, property conditions & facilities, room comfort
- old hotel but cheap
- very old hotel but is cheap as comparing to hotels at same area. Dont expect too much.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT DO IT
WORST EXPERIENCE EVER. The staff were not helpful at all. When we asked for the hotel manager or supervisor, the staff were acting like we were asking for the President. The AC and shower head were not working. We asked to be transferred but the room they transferred us in had the same problem. Broken tiles in the bathroom too. I tripped. I almost wish I got hurt so I can sue them.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Picture not same with actual... Old furniture and building

8/10 Good

pk, pk

Liked: Cleanliness, staff & service
Nice but little away from main city
Good hotel,but needs mending of toilet equipments.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor room condition
Aircon was not good at all... even do some complaints still the same... found 7lighting bulb were spoilt and never do proper replacement.

4/10 Poor

Jay, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old hotel
Unpleasant stay room with no ceiling lights. Poor hotel management and need a lot improvement and hotel facilities upgrading

8/10 Good

Khor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
feel comfort and relax

4/10 Poor

Dr. Azma

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Bad hotel
not so good

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Room Condition
The room is spacious. However, it should have refurbished because some of the facilities are not in good conditions to use. For example, the toilet is not in good condition where the water could not be flushed. In addition, the bath tub is cracked and it is dangerous for kids who love to play in the water. Moreover, the water flow is very slow whenever we want to shower.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything is okay , but just don't have hair dryer and slippers. Housekeeping just come at around 5pm for cleaning a room, but that's no problem. Enjoy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8/10 Good

Repsol IT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 of 5 stars
Overall is good but there is no hair dryer. Tv channels also very poor.

4/10 Poor

Shanmuga Sundary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor housekeeping
The room was dusty and smells... The sofa was broken and the bed was hard.. overall our stay was just to attend a birthday function.. not suitable for comfort seekers.. Even waze can't recognize the place

6/10 Okay

FNW , Kuala Lumpur

Liked: Cleanliness, room comfort
The room is large and clean. Very skeleton front office. Restaurant not part of hotel, and limited menu

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Muhammad Afiq Farhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv has few channels only.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Big room
Location is good but need to drive and u turn so far in order to get to hotel

2/10 Terrible

Lim, Damansara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible trip
staff attitude bad, room dusty, feel long time no one stay before. all remote damage. ask for housekeeping but they refuse at first said no staff working this hour. End up I check out after 2 hours and book other hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness

2/10 Terrible

GEK HUA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad room maintenance
Location is terrible. Nothing in the vicinity. Check-in lobby is deserted. Room maintenance is horrible. Blinds, bedsheets and towels are dirty. Towels even has bad smell! Aĺl 3 TV's reception is terrible.