Outdoor pool, pool umbrellas, pool loungers

Reviews of Mandarin Oriental, Kuala Lumpur

5 out of 5
Mandarin Oriental, Kuala Lumpur
Kuala Lumpur City Centre, Kuala Lumpur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1011 reviews" "
Rating 8 - Good. 183 out of 1011 reviews" "
Rating 6 - Okay. 47 out of 1011 reviews" "
Rating 4 - Poor. 17 out of 1011 reviews" "
Rating 2 - Terrible. 17 out of 1011 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nap

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly staff
Stayed 3 nights in Mar 2024
Response from Martin Schnider on 21 Mar 2024
Dear NapThank you for your 5/5 post!We greatly appreciate your kind patronage and look hope to see you again soon.Best regards

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were in room 704, 3-bedroom executive suite and throughout the night we heard the lift bell sounding, very disappointing for an expensive suite.
Stayed 1 night in Mar 2024
Response from Martin Schnider on 21 Mar 2024
Dear AndrewThank you for your feedback and we have noted your comments on the lift bell sound for review to ensure our guests' experience. Please accept my sincere apologies for the inconvenience caused and we have also updated your guest profile to ensure a room away from the lift for your future visitis.We greatly appreciate your kind patronage and look forward to welcoming you back to our hotel for a seamless stay the next time.Best regards

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and very nice location. Staff was EXTREMELY friendly and accommodating.
Stayed 4 nights in Feb 2024
Response from Martin Schnider on 7 Mar 2024
Dear TobyThank you for your feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

2/10 Terrible

Tracy

Disliked: Staff & service
You scammed me and should should double check on reservations refund my money a scammer used my card to purchase a room on the Marc 2/3 and I didn’t place it so it’s been reported to the fraud department .. shame on you
Stayed 1 night in Mar 2024

10/10 Excellent

Roxanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. The staff were very helpful and friendly
Stayed 3 nights in Feb 2024
Response from Martin Schnider on 7 Mar 2024
Dear RoxanneThank you for your feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

MHDY, San Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Feb 2024
Response from Martin Schnider on 5 Mar 2024
Dear MHDYThank you for your 5/5 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most everyone was very nice. There were a few incidents where the customers were very rude. The waiters were not the most attentive in the restaurant
Stayed 2 nights in Feb 2024
Response from Martin Schnider on 7 Mar 2024
Dear JudyThank you for your feedback and we have noted your comments on our waiters for review to improve our service level. We greatly appreciate your kind patronage and look forward to welcoming you back for a seamless stay in the future.

10/10 Excellent

Warren

Stayed 3 nights in Feb 2024
Response from Martin Schnider on 25 Mar 2024
Dear WarrenThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy and convenient location! However, slamming of doors by guests on same floor in early hours of the morning disturb a good night sleep! and Airconditioning sound obvious in this room. Previous stay always been good so was quite disappointed this time.
Stayed 1 night in Feb 2024
Response from Martin Schnider on 5 Mar 2024
Dear AmandaThank you for your feedback and we have noted your comments on the noisy aircon in the room for immediate address to ensure our guests' experience. Please accept my sincere apologies for the inconvenience caused.We greatly appreciate your kind patronage and look forward to welcoming you back for a seamless stay in the future.Best regards

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying at the Mandarin Oriental in Malaysia. Staff is extremely nice and polite and really tries to help. They accommodate as much as they can. The rooms are spacious and fine, but could use an update. Even some of the buttons lost its coating. The room had a weird smell, but I assume it's probably from a cleaning agent. At least I know the room is clean. There was an unknown charge during checkout, but as soon as I mentioned it to the staff, they corrected it. The water pressure in the shower is the best. The best things about the hotel are the staff, location and building. I will definitely stay again next time I'm in town.
Stayed 2 nights in Feb 2024
Response from Martin Schnider on 5 Mar 2024
Dear JessicaThank you for your feedback and 5/5 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Chheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Martin Schnider on 28 Feb 2024
Dear ChhengThank you for your 5/5 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

6/10 Okay

Yuk-Choi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My room was next to fire exit door which was seldom closed. Room was noisy, one could clearly hear when one's neighbours took their shower. The property facilities are dated and require major renovations.
Stayed 4 nights in Feb 2024
Response from Martin Schnider on 28 Feb 2024
Dear Yuk-ChoiThank you for your feedback and our sincere apologies on the noises from the next room. Rest assured that we have noted your comments for review to ensure our guests' expectations.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Corinthia

Stayed 4 nights in Feb 2024
Response from Martin Schnider on 21 Mar 2024
Dear CorinthiaThank you for your 5/5 post!We greatly appreciate your kind patronage and look hope to see you again soon.Best regards

8/10 Good

Christine, APO

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Martin Schnider on 28 Feb 2024
Dear ChristineThank you for your review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

William, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MO KL probably has one of the best Petronas Towers views then any other hotel. The staff and service are top notch as with all MO properties. The rooms are getting a little bit outdated but I know MO will begin restoration shortly to catch up with the newer properties surrounding it.
Stayed 4 nights in Feb 2024
Response from Martin Schnider on 16 Feb 2024
Dear WilliamThank you for your feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon!Best regards

10/10 Excellent

SARAH, Centerville

Liked: Cleanliness, staff & service, property conditions & facilities
View from our room was beautiful, close proximity and walkable location.
Stayed 4 nights in Jan 2024
Response from Martin Schnider on 16 Feb 2024
Dear SARAHThank you for your lovely feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon!Best regards

10/10 Excellent

Una

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to KLCC
Stayed 3 nights in Jan 2024
Response from Martin Schnider on 16 Feb 2024
Dear UnaThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon!Best regards

10/10 Excellent

Judith

Stayed 1 night in Jan 2024
Response from Martin Schnider on 21 Mar 2024
Dear JudithThank you for your 5/5 post!We greatly appreciate your kind patronage and look hope to see you again soon.Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Martin Schnider on 23 Jan 2024
Dear MarkThank you for your excellent 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Juan David, Newbury Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martin Schnider on 23 Jan 2024
Dear Juan DavidThank you for your excellent 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Charles

Stayed 3 nights in Jan 2024
Response from Martin Schnider on 16 Feb 2024
Dear CharlesThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon!Best regards

10/10 Excellent

dung

Stayed 3 nights in Jan 2024
Response from Martin Schnider on 16 Jan 2024
Dear dungThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

elaine

Stayed 3 nights in Jan 2024
Response from Martin Schnider on 16 Jan 2024
Dear elaineThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Siew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great in terms of location ie accessible to shopping and dining. Restaurants at the hotel were mediocre compared to many choices available outside of the hotel. Spa services exceptional, highly recommend Diana for massage and body treatments.
Stayed 2 nights in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear SiewThank you for your lovely feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Ela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear ElaThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Hussein

Beautiful hotel. Friendly stuff. Luxurious experience.
Stayed 1 night in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear HusseinThank you for the excellent post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

leo

Stayed 2 nights in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear leoThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

6/10 Okay

KIM CHWEE

Stayed 3 nights in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear KIM CHWEEThank you for your review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
نوعاً ما زين الفندق بجانب البرجين المشهورين لكن في مواقع اجمل بشكل عام ما انصح بماليزيا صراحةً
Stayed 1 night in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear AbdulrahmanThank you for your feedback and review.We greatly appreciate your kind patronage and look forward to welcoming you back to our hotel in the near future.Best regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Drop In Standard
This round stay was not as nice as the last visit. Room Service and Front Desk was not as good as the last visit.
Stayed 3 nights in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear AnonymousThank you for your feedback which I have shared with our team for remedial action to ensure our guests' expectations.We greatly appreciate your kind patronage and look forward to welcoming you back for a more delightful stay in the future.Best regards

10/10 Excellent

Lorraine

Stayed 2 nights in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear LorraineThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-Notch Hotel in Kuala Lumpur. 👍👏👏
Spacious rooms with very modern amenities, outstanding breakfast buffet, impeccable hospitality, and very attentive concierge staff. I was delighted to stay here, and miss this wonderful hotel—and its staff—already. I hope to return! 😊
Stayed 4 nights in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear DavidThank you for your feedback and excellent post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Mel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at quite a few KL hotels and this is by far our favourite and why we book it every time now.
Response from Martin Schnider on 16 Feb 2024
Dear MelThank you for your lovely feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon!Best regards

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny. 5 star service
The service at this fabulous hotel is truly 5 star. The location exceptional, the views of the city from your hotel room exceptional, the room and all its facilities luxury and very comfortable, we decided to stay a second night just because we enjoyed the stay so much. I really want to highlight the concierge team who were incredible, not just for the friendly advice they gave us, but for the above and beyond service they gave when I realised in the taxi that I had left my hat on the plane. It was really sentimental and a gift for our honeymoon. They not only tracked it down but got release forms so that they could pick it up on my behalf. They kept me updated by WhatsApp and I was over the moon when they sent me a picture of it waiting for me in the lobby. I was truly moved. The service at this hotel is exceptional. The manager is on the floor at meal times making sure the ship runs well and greeting hotel guests, the food is amazing too, we had the all you can eat seafood night with free flowing wine, and then also the all you can eat breakfast with Chinese, continental, Indian, fresh omelettes and more. We also had a swim at night and the pictures will show just how special that is, especially when you emerge from the pool to warmed towels laid out for you. This is value for money!! Make sure you visit. You won’t regret it!
Stayed 1 night in Dec 2023
Response from Martin Schnider on 10 Jan 2024
Dear GenevieveThank you for your detailed feedback and excellent post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Binte Mohamad Zainal A'bideen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a kitchen with a washing machine and dryer which was very useful for my family:)
Stayed 5 nights in Dec 2023
Response from Martin Schnider on 19 Dec 2023
Dear Binte Mohamad Zainal A'bideenThank you for sharing your feedback and an excellent 5/5 post!We greatly appreciate your kind patronage and hope to see your family again soon.Best regards

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Martin Schnider on 19 Dec 2023
Dear mohammadThank you for your excellent post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

8/10 Good

Dalip Singh

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Martin Schnider on 19 Dec 2023
Dear Dalip SinghThank you for your kind review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Martin Schnider on 19 Dec 2023
Dear AlexandraThank you for your excellent post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

6/10 Okay

RACHEL

Travelled with family
Stayed 1 night in Nov 2023
Response from Martin Schnider on 7 Dec 2023
Dear RACHELThank you for your kind review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ran across a booking tour issue, and they tried to resolve it. Resolution resolved. I've worked out all my life. They have by far the best gym I ever experienced. And I am very critical of this. For me, it's a lifestyle. And they delivered. Malls are nearby, and I enjoyed the options at the mall. When I return to Malaysia, I would consider this hotel. Not everyone can have a room with a view of the Petronas twin towers. We did. Malaysia is the place to be, and I will be returning.
Stayed 4 nights in Nov 2023
Response from Martin Schnider on 7 Dec 2023
Dear HectorThank you for your lovely feedback and excellent review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

CHOR YEW ALLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs in this hotel are extremely helpful & accommodating. They pay attention to the clients, responded rapidly & efficiently. They go out of their way to support clients during their stay. My mother is on wheelchair and received proper care in this hotel. Thk you very much. From Singapore.
Stayed 4 nights in Nov 2023
Response from Martin Schnider on 7 Dec 2023
Dear CHOR YEW ALLANThank you for your fantastic feedback and excellent post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Sheharyar

Stayed 1 night in Nov 2023
Response from Martin Schnider on 7 Dec 2023
Dear SheharyarThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mandarin Oriental is a wonderful hotel, great location, friendly staff, multiple in-house dining options, lovely spacious rooms, nice pool with food and drink available. Opulent in the extreme I would not hesitate to recommend it to anybody wishing to stay there
Stayed 9 nights in Nov 2023
Response from Martin Schnider on 28 Nov 2023
Dear KeithThank you for your lovely feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Martin Schnider on 28 Nov 2023
Dear MichelleThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Richard, Elmhurst

Stayed 3 nights in Nov 2023
Response from Martin Schnider on 28 Nov 2023
Dear RichardThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Hyekyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Martin Schnider on 20 Nov 2023
Dear HyekyongThank you for your 10/10 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

maimin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very pleasant. Staff are very helpful. We need nitrile-gloves for pulling up compression stockings, they bring us some immediately . Breakfast is very good, so many varieties. Service is excellent Great location, KLCC just beside the hotel
Stayed 3 nights in Nov 2023
Response from Martin Schnider on 20 Nov 2023
Dear maiminThank you for your wonderful feedback and review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Nur Hidayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Martin Schnider on 20 Nov 2023
Dear Nur HidayatThank you for your 10/10 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Pao, Land O Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs all around in every department. Everyone was gracious helpful and kind.
Stayed 3 nights in Nov 2023
Response from Martin Schnider on 20 Nov 2023
Dear PaoThank you for your lovely feedback and 5/5 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

hnadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Martin Schnider on 20 Nov 2023
Dear hnadiThank you for your 10/10 post.We greatly appreciate your kind patronage and hope to see you again soon.Best regards