In-room safe, blackout curtains, free WiFi, bed sheets

Reviews of MOV Hotel Kuala Lumpur

4 out of 5
MOV Hotel Kuala Lumpur
43 Jalan Berangan, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 160 out of 363 reviews" "
Rating 8 - Good. 136 out of 363 reviews" "
Rating 6 - Okay. 47 out of 363 reviews" "
Rating 4 - Poor. 12 out of 363 reviews" "
Rating 2 - Terrible. 8 out of 363 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with family
Nice rooms comfortable
Stayed 3 nights in Mar 2024
Response from Saiful on 6 Apr 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon

10/10 Excellent

Medhi houas

Liked: Cleanliness, staff & service, property conditions & facilities
Best location room a bit small but very good hotel very clean
Stayed 17 nights in Mar 2024
Response from Saiful on 5 Apr 2024
Thank you for your kind feedback regarding our customer service and interior design. We truly take pride in both aspects of our business. We also appreciate your feedback regarding the mild odor issue, and please rest assured that we take such matters very seriously. We are committed to making improvements, and we hope that when you visit us again, you'll notice these positive changes. Thank you once again for your valuable input.

10/10 Excellent

Lai Ngoh

Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities at MOV Hotel were excellent! Very kind and helpful. I would definitely stay there again and I highly recommend it!
Stayed 1 night in Mar 2024
Response from Saiful on 25 Mar 2024
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room design
Stayed 1 night in Mar 2024
Response from Karl on 19 Mar 2024
Greetings from MOV Hotel Kuala Lumpur,We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality. Thank you for your compliments on the design and services.We hope to have the privilege of serving you on many more visits to the MOV in the future.Regards,Front Office

10/10 Excellent

Kenneth, Tonbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location to see Kuala Lumpur
Stayed 7 nights in Jan 2024
Response from Saiful on 12 Mar 2024
Thank you for taking the time to leave us a lovely review of your recent stay at Mov KL. We are glad you enjoyed your stay and it's great to hear that you found our location convenient for the purpose of your visit. We look forward to welcoming you back sometime very soon.

8/10 Good

BIN ALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfactory.
Stayed 4 nights in Mar 2024
Response from Saiful on 8 Mar 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon

6/10 Okay

Pattarapong, Bangkok

Stayed 2 nights in Feb 2024
Response from Saiful on 22 Mar 2024
Thank you for staying with us and sharing your review during your recent stay.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 3 nights in Feb 2024
Response from Saiful on 8 Mar 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon

10/10 Excellent

ALFA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cosy place & friendly customer service
Stayed 2 nights in Dec 2023
Response from Saiful on 8 Mar 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon

8/10 Good

Aiman, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2024
Response from Saiful on 8 Mar 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon

10/10 Excellent

Ling

Stayed 2 nights in Jan 2024
Response from Saiful on 22 Mar 2024
Thank you for staying with us and sharing your review during your recent stay.

8/10 Good

Bridgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, centrally located property. Only negative is that the hotel smelled of strong cleaning fluids. Kind of like pine sol. It was a very strong smell.
Stayed 5 nights in Jan 2024
Response from John on 24 Jan 2024
Thank you for your positive feedback about our centrally located property. We're glad to hear you enjoyed your stay. However, we apologize for the strong smell of cleaning fluids, which we understand can be quite overwhelming. Your comfort is important to us, and we appreciate your patience. We'll address this issue to ensure a more pleasant atmosphere for our guests in the future. We hope for the chance to welcome you again and provide an improved stay.

6/10 Okay

Ronnie

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice showers and beds .air-conditioning is as loud as a jet engine impossible to sleep
Stayed 2 nights in Jan 2024
Response from John on 24 Jan 2024
Thank you for your feedback. We're pleased to hear that you enjoyed our showers and beds. However, we apologize for the inconvenience caused by the loud air-conditioning, making it difficult to sleep. Your comfort is our priority, and we appreciate your insights. We will address this issue promptly to ensure a more peaceful stay for our guests. We appreciate your valuable insights and hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on the small side which led to many inconveniences: walking around suitcases, lack of storage space, etc.
Stayed 2 nights in Jan 2024
Response from John on 24 Jan 2024
Thank you for sharing your feedback with us. We're sorry to hear that the size of the room caused inconveniences, such as difficulty maneuvering around suitcases and limited storage space. We appreciate your insights, and we'll take this into consideration as we work towards improving our accommodations. We hope for the chance to welcome you again and provide an improved stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from John on 24 Jan 2024
Thank you for taking the time to share your feedback. We appreciate your choice to stay with us. We value your insights and look forward to the opportunity to host you again in the future.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I think they need to add is wash clothes for in the showers. The staff were always happy to help if you had any questions.
Stayed 13 nights in Dec 2023
Response from John on 24 Jan 2024
Thank you for the perfect rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from John on 24 Jan 2024
Thank you for the perfect rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay.

4/10 Poor

alaa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smells bad really bad and not that clean as it should for hotel calming 4 stars , noisy area at night specially if thy give a lower floor , I’m glad i booked only two nights and moved to another place
Stayed 2 nights in Dec 2023
Response from Front Office on 23 Dec 2023
We appreciate your positive feedback! It's fantastic to hear that our hotel met your expectations. We sincerely apologize for any shortcomings in our service regarding the smoking smell in your room. We deeply regret that we didn't handle the situation better, and we have addressed this with our team to ensure it doesn't happen again.

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Halim - Duty Manager on 20 Dec 2023
Thank you for taking the time to leave us a lovely review of your recent stay at MOV KL. We are glad you enjoyed your stay and it's great to hear that you found our location convenient for the purpose of your visit. We look forward to welcoming you back sometime very soon.

10/10 Excellent

Håkan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of restaurants
Stayed 2 nights in Dec 2023
Response from Halim - Duty Manager on 20 Dec 2023
We're overjoyed that you had a memorable experience with us! Your feedback is a testament to the hard work and dedication of our entire team. We can't wait to exceed your expectations on your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to everything and enjoyed the stayed being a first timer in KL and a solo traveler.
Stayed 3 nights in Dec 2023
Response from Halim - Duty Manager on 20 Dec 2023
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and easy going.
Stayed 7 nights in Nov 2023
Response from Halim - Duty Manager on 13 Dec 2023
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.

10/10 Excellent

Yim Ming

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Halim - Duty Manager on 13 Dec 2023
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. It is great to hear that our staff went beyond to make your stay exceptional and ensure that you were comfortable during your time with us. Our team takes pride in providing excellent service and creating a memorable experience for all of our guests. Our associates sincerely look forward to welcoming you back soon.

8/10 Good

Chu Yang

Stayed 2 nights in Dec 2023
Response from Halim - Duty Manager on 13 Dec 2023
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. It is great to hear that our staff went beyond to make your stay exceptional and ensure that you were comfortable during your time with us. Our team takes pride in providing excellent service and creating a memorable experience for all of our guests. Our associates sincerely look forward to welcoming you back soon.

8/10 Good

Ping Tien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was sufficient for a short stay. The curved shower area was unique and functional. Many dining options in the surrounding area. Short walking distance to Lot 10 & Pavilion. An excellent lodging choice in Bukit Bintang area.
Stayed 4 nights in Nov 2023
Response from Halim - Duty Manager on 13 Dec 2023
Thank you for staying with us at MOV Hotel Kuala Lumpur and for sharing your review.I am thrilled to hear you had a fantastic experience and enjoyed our facilities, services and hospitality. Your kind compliments will serve as an inspiration to our team to continue providing exceptional service and deliver hospitality from the heart.

8/10 Good

Alexander, Hartington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Access to many restaurants, spas and shops in the area.
Stayed 3 nights in Nov 2023
Response from Halim - Duty Manager on 13 Dec 2023
We are very thrilled to be awarded a perfect score from you. It’s wonderful to know that you had a memorable time with us. This will motivate us to continue to work hard to serve our guests. For a parking issue, we are trying to tie up with a few vendors that are safer for our guests, especially ladies. Thank you for taking the time to review us and we look forward to having you back again.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. We have a very late flight back home so we were offered a late check out at 1pm. We could also use the pool facilities on the roof top which had great showers shampoo etc. We were also given towels and mineral water from the nice guy at the reception. We will definitely recommend this hotel, walking distance to Petrona Towers and the good street Jalan Alor is 3 minutes away.
Stayed 1 night in Nov 2023
Response from Halim - Duty Manager on 30 Nov 2023
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.

10/10 Excellent

Zara

Liked: Cleanliness, staff & service, property conditions & facilities
great location, clean, nice staff thank you for making our stay in kk enjoyable!
Stayed 3 nights in Nov 2023
Response from Halim - Duty Manager on 28 Nov 2023
At MOV Hotel, our team strives to create unforgettable moments for all our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We will make sure to share your compliments with our entire staff, as they work tirelessly to provide exceptional service.We look forward to welcoming you back on your next visit to MOV Hotel. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.

8/10 Good

Eleonor

Liked: Cleanliness, staff & service, property conditions & facilities
I don't like the smell of the lobby . Neutral perfume is OK. Not everybody like the strong smell.
Stayed 3 nights in Oct 2023
Response from Halim on 21 Nov 2023
We sincerely apologize for the shortfalls you have encountered in your smell sense. We take noted them and have addressed this to Public Area department. We take all complains seriously to ensure a pleasant experience to our guests throughout their stay.

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Halim on 20 Nov 2023
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon

10/10 Excellent

Jorge

Stayed 2 nights in Nov 2023
Response from Halim on 11 Nov 2023
Thank you for your review. We truly appreciate and are grateful for your support for our hotel and we are glad to know that you have found us to be of good value. We certainly enjoyed being of service to you during your stay and all of us sincerely look forward to welcoming you back soon.

10/10 Excellent

Minho

Stayed 4 nights in Oct 2023
Response from Halim - Duty Manager on 24 Oct 2023
Thank you for staying with us at MOV Hotel Kuala Lumpur and for sharing your review.I am thrilled to hear you had a fantastic experience and enjoyed our facilities, services and hospitality. Your kind compliments will serve as an inspiration to our team to continue providing exceptional service and deliver hospitality from the heart.

10/10 Excellent

Miko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and walking to popular spots was easy.
Stayed 4 nights in Oct 2023
Response from Halim - Duty Mana on 19 Oct 2023
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience during your stay, and we're especially pleased to know that our staff was able to make a positive impression.At MOV Hotel, we take great pride in providing exceptional service to our guests, and we're glad to hear that our team was able to assist you in a helpful and professional manner. We'll be sure to pass on your comments to our staff as we know they will be thrilled to hear it.

8/10 Good

Kok Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from John on 15 Oct 2023
Dear Kok Wah,Thank you for choosing to stay with us! We appreciate your visit and hope to welcome you back in the future.Best regards,John

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is very modern, clean and in a great location. Prices are reasonable, however the room I booked (Enclave) didn’t have a window which in my opinion isn’t made obvious when booking as it was a surprise to me. Not really a big deal but just made getting over jet lag more difficult! My only recommendation would be to put water refilling stations on each floor as it was an effort to go either to the basement or roof top! Overall I recommend this hotel.
Stayed 3 nights in Sep 2023
Response from John on 11 Oct 2023
Dear Sarah,Thank you for choosing our hotel and for your positive remarks on our modernity, cleanliness, and location. We appreciate your recommendation.We apologize for any surprise regarding the window in your room. Your feedback is important and will help us improve the clarity of room descriptions in our booking process.Your suggestion about water refilling stations on each floor is valuable and will be considered for future enhancements.We look forward to the opportunity to welcome you back and provide you with an even better experience.Best regards,JohnFront Office

8/10 Good

shihhan

Stayed 2 nights in Sep 2023
Response from John on 4 Oct 2023
Dear Shihhan,Thank you for giving us an 8/10 rating! We're glad to hear you had a positive experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to welcome you back soon!Best regards,JohnFront Office

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very reasonably priced. Location is in Bukit bintang. But it’s also situated in a 50m road full of foreign workers. I walk through the street and I did not like it, in the end I grab a lot. Grab is affordable The downside of the place is, there isn’t parking. Parking is nearby and have to pay. It’s not rm38 for full day parking like what the hotel staff will tell you for sheltered parking. It’s around 60rm for full day overnight parking It’s a basic hotel with nice renovation. I will stay there again
Stayed 3 nights in Sep 2023
Response from John on 28 Sept 2023
Dear Kelly,Thank you for taking the time to share your feedback. We appreciate your comments regarding our reasonably priced accommodations and central location. We understand your concerns about the surrounding area, and we apologize for any inconvenience you experienced.Regarding parking, we will ensure our team provides accurate information to our guests in the future.We're glad to hear you found our hotel appealing, and we look forward to welcoming you back on your next visit to the area.Best regards,JohnFront Office

10/10 Excellent

SANGHO

Stayed 2 nights in Sep 2023
Response from John on 12 Sept 2023
Dear Sangho,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. We appreciate your support and hope to have the pleasure of hosting you again in the future!Best regards,John

8/10 Good

Jason

Stayed 2 nights in Aug 2023
Response from John on 12 Sept 2023
Dear Jason,Thank you for the review and we appreciate your feedback. We hope to have the pleasure of hosting you again in the future.Best regards,JohnFront Office

8/10 Good

Tiziana Veronica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from John on 30 Aug 2023
Dear Tiziana,Thank you for taking the time to rate your stay with us. We're glad to see your positive feedback and hope to have the chance to welcome you back for an even better experience in the future.Best regards,JohnFront Office

10/10 Excellent

Nathania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient! Great food options around the hotel. Both service and room condition were very good.
Stayed 2 nights in Aug 2023
Response from Halim - Duty Manager on 16 Aug 2023
Dear Nathania,We are very thrilled to be awarded a perfect score from you. It’s wonderful to know that you had a memorable time with us. This will motivate us to continue to work hard to serve our guests. Thank you for staying with us and sharing your review during your recent stay.We are pleased to receive your positive feedback about your recent stay with us. It's great to hear that our staff went above and beyond to make your stay exceptional and ensure that you were comfortable during your time with us. Our team takes pride in providing excellent service and creating a memorable experience for all of our guests.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from John on 21 Jul 2023
Dear Tony,Thank you for the perfect score - because of you, we are a step closer to getting a perfect 10! We are very thrilled to be awarded 5/5 from you and to know that you’ve had a memorable time with us. Your rating has further motivated us to continue to diligently serve our guests with a passion. Thank you for taking the time to review us and we look forward to having you back again.Best regards,JohnFront Office

10/10 Excellent

Pascal

Stayed 7 nights in Jul 2023
Response from John on 17 Jul 2023
Dear Pascal,Thank you for the perfect score! We're delighted to know you had a fantastic experience with us. We hope to see you again soon for another wonderful stay.Best regards,Front Office

8/10 Good

Myung Keun

Stayed 1 night in Jun 2023
Response from Era, Guest Service Manager on 10 Jul 2023
Thank you for the score. Providing a pleasant and memorable stay for our guests is our top priority. We hope to have the opportunity to serve you again soon.

8/10 Good

Ross Paul

Liked: Staff & service, property conditions & facilities
The property is fantastic. The only area letting it down is the bed linen. It doesn’t seemed to be fully checked before use and isn’t changed daily even when visually dirty.
Stayed 5 nights in Jun 2023
Response from John on 5 Jul 2023
Dear Ross Paul,Thank you for sharing your feedback with us. We're glad to hear that you found our property fantastic. However, we apologize for the inconvenience caused by the bed linen. Your comments are valuable to us, and we will take them into consideration to ensure improvements in our housekeeping practices. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Best regards,JohnFront Office

10/10 Excellent

Billy

Stayed 4 nights in Jun 2023
Response from John on 5 Jul 2023
Dear Billy,Thank you for your fantastic 10/10 review! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay. We hope to have the pleasure of hosting you again in the future.Best regards,JohnFront Office

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great, comfortable stay with amazing staff. The location is perfect and central to Jalan Alor, restaurants/bars, shopping, and the metro. Loved the design of the rooms and rooftop pool, and the beds were comfy. Wish there was a fridge in the room, but there were plenty of toiletries and overall, it was unbeatable value!
Stayed 3 nights in Jun 2023
Response from John on 5 Jul 2023
Dear Catherine,Thank you for your wonderful review! We're delighted to hear that you had a great and comfortable stay with our amazing staff. We're glad you loved the central location, the room design, rooftop pool, and the comfortable beds. We apologize for the absence of a fridge in your room, but please note that we do provide mini fridges upon request. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Best regards,JohnFront Office

10/10 Excellent

M.D.H.P.

Stayed 3 nights in Jun 2023
Response from John on 25 Jun 2023
Dear M.D.H.P,Thank you for the perfect score - because of you, we are a step closer to getting a perfect 10!We are very thrilled to be awarded 10/10 from you and to know that you’ve had a memorable time with us. Your rating has further motivated us to continue to diligently serve our guests with a passion.Thank you for taking the time to review us and we look forward to having you back again.Best regards,JohnFront Office

10/10 Excellent

bor jun darren

Liked: Cleanliness, staff & service, property conditions & facilities
Place is good.. Convenient to walk around. Near the shopping centers.
Stayed 2 nights in Jun 2023
Response from Regards, Cynthia on 19 Jun 2023
Dear bor jun darren, Thank you for taking the time to leave us a lovely review of your recent stay with us. We are glad you enjoyed your stay and it's great to hear that you found our location convenient for the purpose of your visit