Room amenity

Reviews of Lavender Inn Usj

3 out of 5
Lavender Inn Usj
No. 27 Jalan USJ Sentral 1 , USJ Sentral, Subang Jaya, Selangor

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 76 reviews" "
Rating 8 - Good. 37 out of 76 reviews" "
Rating 6 - Okay. 7 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Florence

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

NG SIEW

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Just a stop over is good to go with this property.

8/10 Good

Athena Xin Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access. Is a good choice for stay for short period. Just hope that when guest check in. The staff could ask guest do they need the hair dryer. Besides that, the phone at room should label the phone number to front counter.
Stayed 1 night in Feb 2020
Response from Afiqah on 12 Mar 2020
Dear Guest, Greetings from Lavender Inn!!! Thank you for choosing our hotel Lavender Inn as you accommodation destination, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your feedback, we really appreciate and look forward to welcoming you back to our hotel. Warm Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Jan 2020
Response from Afiqah on 18 Jan 2020
Dear Guest, Greetings from Lavender Inn!!! Thank you for choosing our hotel Lavender Inn as you accommodation destination, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your feedback, we really appreciate and look forward to welcoming you back to our hotel. Warm Regards,

2/10 Terrible

Ignatious

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not helpful.
Stayed 1 night in Nov 2019
Response from reception on 5 Dec 2019
Dear Ignatious, thank you for choosing our hotel and services. We understand that you want to cancelled the room as you made a wrong booking date, however we cant do the cancellation as expedia policy is non refundable. We are really sorry for any inconvenience cause during your stay, we will keep improving our self to serve you better in the future.Thank you for your feedback. Hope to see you again, have a nice day!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is ok , but hotel no supply spoon and fork
Stayed 1 night in Nov 2019
Response from reception on 7 Nov 2019
Dear guest, thank you for choosing our hotel and services . We really appreciated your feedback. Have a nice day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean that is about it. But the walls are very thin and extremely noisy no sound control from staffs to guests. Jacuzzi, while letting water out, it actually flooded the entire toilet floor! Towels were all fraying.
Stayed 1 night in Oct 2019
Response from reception on 6 Oct 2019
Dear Guest, thank you for choosing our hotel and services. We are really sorry for any inconvenience cause during your stay, we will keep improving our self to serve you better in the future. Thank you for your feedback. Hope to see you again, have a nice day!

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Reception on 15 Sept 2019
Thank You for choosing our hotel & services.Please come back again.

10/10 Excellent

Rozaili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from reception on 23 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There's no hair dryer, so better to prepare one by yourself. Overall experience is good and the room is really clean.
Stayed 2 nights in Jul 2019
Response from Reception on 14 Jul 2019
Hi, Thank You for the feedback we are apologized, for your information we are provided the hairdryer just need to call request it & we send to your room.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the nearby area
Stayed 2 nights in Jun 2019
Response from Reception on 27 Jun 2019
Thank You for choosing our hotel & services. Hopefully to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, toilet, bed is very, very comfy. Good service.
Stayed 1 night in Jun 2019
Response from Reception on 12 Jun 2019
Dear Sir/Madam, Thank You for choosing our hotel & services.Hopefully to see you again.

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Reception on 6 Jun 2019
Thank you for choosing our hotel & services.Please come again.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
The room was clean and comfortable. Friendly staff. The jacuzzi was nice. However, the room soundproofing is so good. We can hear people walking and talking at the corridor. Location was ok. Walking distance to Damen Mall. Overall, we enjoyed our stay.
Stayed 1 night in May 2019
Response from Reception on 13 May 2019
Dear Hi Mr Erick, Thank you for choosing our hotel services & Thank you also for your supportive feedback to us.We are glad to hear your enjoyed the stay.Hopefully to see you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room a bit small
Stayed 3 nights in Apr 2019
Response from Reception on 6 May 2019
Dear Sir/Madam, Thank You for choosing our hotel services.Kindly to inform, you can check our hotel room selection type for the bigger room in our webside.Please come again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one complain. I requested for a non smoking floor, was placed in a non smoking room but there was someone smoking in one of the rooms and I was extremely uncomfortable the first night. Staff said nothing can be done although it's a non smoking floor. The night staff's explanation really irked me. She even started lecturing me about how they are not allowed to go to room to room to check on guests due to privacy issues. I did not even request that. All I wanted was for the staff or whoever responsible to check and do whatever necessary. That was a real unfortunate incident. Otherwise, the other staff were excellent. I left a bag when I checked out and the staff kept it safe. To be the guard is an excellent example of a person, polite-alert and responsible.
Stayed 2 nights in Apr 2019
Response from Reception on 27 Apr 2019
Thank You for your feedback.We are apologies for your bad experienced during your stay.We will looking forward to improve on this issued.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reception on 26 Apr 2019
Thank You for choosing Hotel & Services.Your feedback will encourage us to serves you more better in the future.Hopefully to see you again.

8/10 Good

YOKE SEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room/hotel
HOTEL IS CLEAN AND LOCATION IS GOOD .
Stayed 2 nights in Apr 2019
Response from Reception on 22 Apr 2019
Hi dear Yoke Seong,Thanl You for choosing our Hotel & Services.Hopefully to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Reception on 19 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good.
Stayed 4 nights in Apr 2019
Response from Reception on 16 Apr 2019
Dear Sir/Madam, Thank You for choosing hotel & services. Please come again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good but need to require proper maintenance for leaking problem.
Stayed 4 nights in Apr 2019
Response from Laila on 10 Apr 2019
Hi dear Sir/madam, Thank you for choosing our hotel services. We sincerely apology for any inconvenience courses.We will look for it to check any leaking problem detect from our staff maintenance.Hopefully to see you again.Best Regards..

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Reception on 8 Apr 2019
Dear Sir/Madam, Thank You For choosing our Hotel & Services.Hopefully to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay...
Stayed 1 night in Apr 2019
Response from Reception on 7 Apr 2019
Dear Sir/Madam, Thank You For choosing our Hotel & Services.Hopefully to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Reception on 3 Apr 2019
thank you for choosing our hotel services & we hope to see you again in the future . have a great day !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Reception on 3 Apr 2019
Dear Sir/Madam, Thank You for choosing our Hotel Services. Hopefully to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nearby shops and malls
Stayed 2 nights in Mar 2019
Response from Reception on 27 Mar 2019
Thank you for choosing our hotel and services.Hopefully to see you again.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I check in time are very late, around 10pm, very lucky still got hotel staff to serve us, and her are so friendly. Nice room design and room saiz enough for us. Carpark are provided, it is below the the Hotel and outside the Hotel also have alot of space. Room and toilet are clean, aircond cool, TV channel clear. The only thing not good is we can hear a little sound of door closing sound ' iee.....' come from other room when people moving the door, our toilet door also got the iee... sound but not loudly. Anyway overall is good, we like it and will visit again.
Stayed 1 night in Feb 2019
Response from Laila on 15 Feb 2019
Thank You Mr Darren,for choosing our hotel services & we are really appreciated for your feedback.We are sorry for the inconvenient courses & will keep improve our self to serve you better. Again Thank you for your support.Hopefully we can serves you more better in the future & hopefully to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We picked the VIP room with Jacuzzi. The jacuzzi was leaking but we managed to fix the leaking ourselves. There was no hair dryer in the room, but upon calling the reception, they bring the hair dryer up for us. Overall a pleasant stay :)
Stayed 2 nights in Dec 2018
Response from Reception on 4 Jan 2019
Greeting , We apologise for the issue with the jacuzzi .We will fix this problem as soon as possible . And thank you for your kindly compliment and hope to see you again here anytime .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Reception on 26 Dec 2018
Thank you for choosing our hotel services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Reception on 11 Dec 2018
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. We will continue work hard to improved our self. Looking forward to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicw Hotel for short stay
Stayed 1 night in Nov 2018
Response from Reception on 4 Dec 2018
Thank you for choosing our hotel services.we are looking forward to see you again!

2/10 Terrible

chong, kl

Disliked: Property conditions & facilities, room comfort
toilet bad design
Stayed 1 night in Nov 2018
Response from Reception on 28 Nov 2018
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darts in Malaysia
Nice and cheap and very clean
Stayed 2 nights in Oct 2018
Response from Reception on 25 Oct 2018
Thank You for choosing our hotel services , we hope to see you again.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
If you need stay at Subang Jaya. This hotel is OK.
Location consider good, convenient and distance to MRT. Budget Hotel for short stay.
Stayed 3 nights in Oct 2018
Response from Reception on 26 Oct 2018
Thank you for choosing our hotel services and Thank you very much for your feedback.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Experience was pleasant. Sheets and towels were dirty/stained
Stayed 3 nights in Sep 2018
Response from Reception on 3 Oct 2018
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self

8/10 Good

Lim

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Reception on 25 Sept 2018
Thank you for choosing our hotel services.Thank you for your feedback.

8/10 Good

cecilia, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and ‘new’ budget hotel
It looks relatively new, v nice lobby. Told me there’s only 4 singles rooms in this hotel, upgraded me to a Queen bed. Room is very small, but v clean and nice. Toilet is also very small, no separate shower cubicle, with toothbrushes and shower gel, too bad no shower cap, sad. Praise given to the fantastic water pressure from the shower head, v good. I lcan hear next door guest using the toilet, sound proof no good. But for this price we’ve paid, it is better than my expectation. Will come back again if need to.
Stayed 1 night in Sep 2018
Response from Reception on 26 Sept 2018
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

10/10 Excellent

Juliana, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoint us. Some small things I hope can be improved: 1. I dont like to carry remote to and fro the lobby 2. Pillows are too soft 3. Shower head is too small
Stayed 1 night in Aug 2018
Response from Reception on 19 Aug 2018
Thank you for choosing our hotel services.we are apologised for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

8/10 Good

Brenda, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good overall Cons: - shower head too high, height unadjustable, difficult for short people - shower knob hard to turn when wet - air con wind is partially blocked by shelf
Stayed 1 night in Aug 2018
Response from Reception on 19 Aug 2018
Thank you for choosing our hotel services.we are apologised for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

8/10 Good

Anand, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and clean hotel
Friendly staff,clean room,nice ambiance at the lobby and value for money
Stayed 1 night in Aug 2018
Response from Reception on 11 Aug 2018
Thank you for choosing our hotel services. Thank you for your feedback.Hope to see you again.

4/10 Poor

Indigo, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Upon my arrival I was required to pay a Tourist Fee even though I was able to demonstrate that I was not a tourist. I have lived in Malaysia and KL, specifically, for two years. I showed my work visa, business card as a business owner but they were declining my registration if I did not pay. It was nearly mid-night, so Expedia resolved it on their end and I had to give what I feel was a discriminatory fee, a scam on Expats who live there, and just bad business. I was in the area to work: not a tourist. I pay taxes in Malaysia! Then no one told me that you need to request a room cleaning so I returned from work to an unkept room!
Stayed 3 nights in Aug 2018

10/10 Excellent

Salriyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Reception on 9 Aug 2018
Thank You for choosing our hotel services, we hope to see you again

8/10 Good

Yeong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Reception on 9 Aug 2018
Thank You for choosing our hotel services, we hope to see you again

8/10 Good

Debra, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenience to move around USJ area.
Stayed 1 night in Jul 2018
Response from Reception on 9 Aug 2018
Thank You for choosing our hotel services, we hope to see you again

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first night at the hotel our flight arrived late, so we pulled up about 2am local time. Security's presence gave us peace of mind, and they even helped get our luggage inside. The front desk checked us in within minutes. This hotel is very clean. We stayed a week and became comforted by the light floral smell you notice each time you enter. It is walking distance from Da Men mall, multiple restaurants, a clinic, and a convenience store. The hotel staff helped me use grab every day with a smile, and public transport is also nearby. The bed was comfortable, a/c worked really well, tv had good channels, and there was even a hot water maker in the room. We are looking forward to staying there again when the chance presents itself.
Stayed 6 nights in Jul 2018
Response from Reception on 1 Aug 2018
Hi Alejandro! Thank You for choosing our hotel services, we are looking forward to see you again. Have a nice day!

8/10 Good

Ruby, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is better than what i thought
Stayed 1 night in Jul 2018
Response from Reception on 9 Aug 2018
Thank You for choosing our hotel services, we hope to see you again

10/10 Excellent

Ayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service with good price
Stayed 1 night in Jul 2018
Response from Reception on 21 Jul 2018
Thank You for choosing our hotel services, we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth it!
the best hotel budget ever. superb clean, comfortable , big room. and i promise will come again here! worthy!
Stayed 1 night in Jun 2018
Response from Reception on 11 Jul 2018
Thank You for choosing our hotel services, we hope to see you again.