2 outdoor pools, open 7:00 AM to 10:00 PM, pool loungers
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Reviews of Ibis Kuala Lumpur City Centre Hotel

4 out of 5
Ibis Kuala Lumpur City Centre Hotel
32 Jalan Yap Kwan Seng, Golden Triangle, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 669 reviews" "
Rating 8 - Good. 224 out of 669 reviews" "
Rating 6 - Okay. 68 out of 669 reviews" "
Rating 4 - Poor. 34 out of 669 reviews" "
Rating 2 - Terrible. 16 out of 669 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money
Stayed 2 nights in Mar 2024
Response from Muntaz Narayani Devi on 29 Mar 2024
Mr Chel,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.
Stayed 2 nights in Mar 2024
Response from Muntaz Narayani Devi on 29 Mar 2024
Mr Carlos,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

10/10 Excellent

Susan

Stayed 4 nights in Feb 2024
Response from Muntaz Narayani Devi on 21 Mar 2024
Sir/Madam,Thank you for your rating! Your input is valuable, and we're always working to make improvements based on customer suggestions. Vivian ChuHotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀
Stayed 3 nights in Jan 2024
Response from Muntaz Narayani Devi on 5 Feb 2024
Mr James,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Poor

alan

Disliked: Staff & service, property conditions & facilities
Customer Service were very slow.
Stayed 1 night in Jan 2024
Response from Muntaz Narayani Devi on 18 Jan 2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Poor

Lucia

Stayed 1 night in Jan 2024
Response from Muntaz Narayani Devi on 13 Jan 2024
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

6/10 Okay

alan

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.
Stayed 4 nights in Jan 2024
Response from Muntaz Narayani Devi on 10 Jan 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Sue

Liked: Amenities
Very friendly check in staff. Polite and helpful. Nothing was ever too much for them. Checkin was also reasonably fast which is great after a tiring long flight. The beds are super comfy and the hot showers were a dream. Plenty of water flow and large shower recess. No shower over bath rubbish in this hotel.i highly recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Muntaz Narayani Devi on 10 Jan 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Muntaz Narayani Devi on 10 Jan 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Tuck Mun

Business traveller
Nice hotel with good buffet breakfast.
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 22 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Kevin, Peterborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the towers, modern facilities.
Stayed 2 nights in Dec 2023
Response from Muntaz Narayani Devi on 22 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Muntaz Narayani Devi on 22 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Ding

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi is not able to use, disappointed stay without Wi-Fi. The rest are good.
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 22 Dec 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Excellent

SITI NOOR ROSSALWANA BINTI

Liked: Cleanliness, staff & service, property conditions & facilities
Tq for the great hospitality. 🤗
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 22 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Sairah

Stayed 4 nights in Dec 2023
Response from Muntaz Narayani Devi on 22 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Samy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there only 1 night, but everything was very good. The room is clean, modern design with safe inside. Check in was good, but we waited like 15 minutes for our turn to come, because it was crowded, a long line in front of us. Overall very satisfied.
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 14 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Randall, Tonasket

Travelled with partner
Liked: Amenities
Ibis is always good quality. This one is exceptional for it's helpful staff. There were a couple of minor rooms issues that were immediately addressed when mentioned.
Stayed 4 nights in Dec 2023
Response from Muntaz Narayani Devi on 8 Dec 2023
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Lai Yuk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Muntaz Narayani Devi on 8 Dec 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Very noisy
Rooms were ok but with very thin walls so it was incredibly noisy. I had to complain about the room next door once who thought that playing bagpipes on to really loud at 12.30am was a good idea. In two occasions someone attempted to go out the fire exit, resulting in alarms going off. With one instance I had to go to reception to beg them to turn it off after it had rung for ages late at night. Housekeeping was poor. Tea and coffee were not replaced for three nights out of my five night stay. Bathroom cleaning was lacking, with the mirror filthy. Very few towels were provided including none for the floor. Breakfast was a good spread but very geared towards locals than visitors. Overall this hotel should have been fine but the noise and poor housekeeping let it down. After several nights of no sleep due to noise, I won’t be returning.
Stayed 5 nights in Nov 2023
Response from Muntaz Narayani Devi on 7 Dec 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
No shampoo soap dispenser
Stayed 3 nights in Nov 2023
Response from Muntaz Narayani Devi on 7 Dec 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel. Beds were comfortable. Hot water & water pressure were excellent. These were the negatives- Room phone never worked despite letting the front desk know. Doorbell did not work. Door card keys kept stop working each day causing us to head back downstairs to get it fixed again and again. Internet kept going out throughout the day. Hard to get some work done with spotty Internet.
Stayed 3 nights in Nov 2023
Response from Muntaz Narayani Devi on 7 Dec 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

2/10 Terrible

Ricardo, Jacksonville

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was unacceptable - PLEASE avoid this hotel!!! Poor service and they hardly speak English!
Stayed 1 night in Nov 2023
Response from Muntaz Narayani Devi on 1 Dec 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Good

Phyn Choo Sandra, CUREPIPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Muntaz Narayani Devi on 29 Nov 2023
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you,Vivian ChuHotel Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Muntaz Narayani Devi on 20 Nov 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall have a good stay.
Stayed 3 nights in Oct 2023
Response from Muntaz GEM on 1 Nov 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, awesome rooftop pool, and the staff were all very friendly and kind.
Stayed 2 nights in Oct 2023
Response from Muntaz GEM on 20 Oct 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Arash

Liked: Cleanliness, property conditions & facilities
Very clean, Check-in was very slow
Stayed 1 night in Oct 2023
Response from Muntaz GEM on 10 Oct 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants crawling all over. Can see patches of dried stuffs on the floor and table. Obviously they just dust and sweep but never wipe and mop.
Stayed 2 nights in Sep 2023
Response from Muntaz GEM on 3 Oct 2023
Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Poor

Anoop, ALBUQUERQUE

Travelled with partner
Liked: Staff & service
-Breakfast terrible for vegetarians. No peanut butter, cheese, honey etc. Only one kind of jelly. Gets very crowded. -South Indian corner (vegetarian) is available but all items are dry and/or cold. Sambhar is tasteless. - I will recommend vegetarians don't buy breakfast option. There is a 7/11 and Indian restaurant across the street. - Lots of fast food restaurants(Pizza Hut, Taco Bell, Subway, Nando's etc) in Avenue K Mall (10 minutes walk-Across from Petronas Tower and Suria KLCC). -There is a money exchange also in the same place and a bank 2 minutes walk from hotel (Towards Petronas Towers) will give you good rate too. - Wait staff in the breakfast area really not much helpful because it is so crowded. - Front desk staff is excellent. Fredzelyn (Spelling?) and Joy are absolutely fabulous. Thank you.
Stayed 3 nights in Sep 2023
Response from Muntaz GEM on 3 Oct 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Good

jean

Liked: Staff & service, property conditions & facilities
Property was good but staff was better very helpful
Stayed 10 nights in Sep 2023
Response from Muntaz GEM on 20 Sept 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Rahmat

Stayed 3 nights in Sep 2023
Response from Muntaz GEM on 19 Sept 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Helen

Travelled with partner
Liked: Staff & service
The staff was quite friendly and helpful. The hotel was clean but the room a bit small. Not a lots of convenient local foods to dine out near the hotel area.
Stayed 1 night in Jun 2023
Response from Muntaz GEM on 14 Jul 2023
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

P

Stayed 1 night in Jul 2023
Response from Muntaz GEM on 5 Jul 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jun 2023
Response from Muntaz GEM on 5 Jul 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Alicia M R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Muntaz GEM on 23 Jun 2023
We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to welcoming you here again. We truly value your feedback and the time you took to suggest for our hotel performance. Thank you, Ms Vivian ChuHotel Manager

8/10 Good

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The infinity pool was amazing went every day during my stay
Stayed 3 nights in Apr 2023
Response from Muntaz GEM on 9 Jun 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is walking distance from Pertronas twin towers.
Stayed 7 nights in May 2023
Response from Muntaz GEM on 30 May 2023
Thank you for taking the time to write a feedback, it is great to hear that you had a great stay with us and thank you for the rating. We appreciate you sharing as well as highlighting about our property. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Manerah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Muntaz GEM on 19 May 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

gertrudo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoy our stay in ibis hotel location is good not far from the busy city central. food are more asian than western . clean and comfortable room .
Stayed 1 night in Apr 2023
Response from Muntaz GEM on 17 Apr 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

GERTRUDO

Stayed 1 night in Apr 2023
Response from Muntaz GEM on 17 Apr 2023
We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager

10/10 Excellent

Cristina De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed us to check-in early around 7am. Room service was great. The location is just a bit far to the bus/train stations but walkable. But overall, we had a great stay in Ibis. 😊
Stayed 3 nights in Apr 2023
Response from Muntaz GEM on 25 Apr 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Zhiyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated in the centre where getting to tourist attractions and other well-known places was super easy. The gym and rooftop swimming pool were just a few of the amenities they offered, and it was amazing. The only critique I have is the gym equipment was not well maintained.
Stayed 3 nights in Mar 2023
Response from Muntaz GEM on 30 Mar 2023
We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!This is such terrific feedback, we’d really like to share it with others.We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Nofil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location
Best hotel for long or even short stays. You definitely get more for the price they offer. Excellent location aswelll. 5 min walk to Petronas Towers.
Stayed 2 nights in Mar 2023
Response from Muntaz GEM on 27 Mar 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Nofil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business trips
Excellent location. Right in the center of klcc. Excellent food options nearby.
Stayed 8 nights in Mar 2023
Response from Muntaz GEM on 24 Mar 2023
Sir/Madam,We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!This is such terrific feedback, we’d really like to share it with others. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Poor

Anna

Stayed 1 night in Mar 2023
Response from Muntaz GEM on 10 Apr 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Nofil

Stayed 1 night in Mar 2023
Response from Muntaz GEM on 20 Mar 2023
Sir/MadamThank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was convenient, about a 10 minute walk to Petronas Towers. Rooms were comfortable, clean and modern. Fantastic infinity pool and Skybar had good food.
Stayed 7 nights in Feb 2023
Response from Muntaz GEM on 20 Mar 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Nazrul Amri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this hotel. Very close to shopping and dining. Was happy to be able to check in early. However not much parking space available if you drive. Overall it was a great experience.
Stayed 2 nights in Mar 2023
Response from Muntaz GEM on 20 Mar 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Massimiliano, Ocoee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2023
Response from Muntaz GEM on 14 Mar 2023
Sir/Mdm,Thank you very much for giving us a fabulous rating based on your recent experience at the IBIS Kuala Lumpur City Centre. It is always a great pleasure to receive such positive feedback. We will share your feedback with our team this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We will look in to this (Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous oneThank you,Ms Vivian ChuHotel Manager

4/10 Poor

Mark

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service
Fairly convenient location to walk to klcc , building site over the road now blocking view of tower , and building next door blocks pavement We put credit card deposit of rm1000 for us to be able to charge to rooms and twice had to pay cash in bar as they were not allowed to charge to room - when we asked for duty manager - they never bothered to show up . Rooms were cleaned very late in day for two of our rooms and every day we struggled to get either towels, tea , or toilet paper replenished resulting in needing to call housekeeping . Best of luck as they don’t answer and you need to go join the shambolic queue with permitted queue jumping at reception Seemed to be a lot of people complaining. At the front desk Need to up the service levels and staffing to get this resolved if you have a large vehicle be aware the parking access between levels is very very tight at upper levels with cars blocking the turn by not parking within the bay - two or three point turns needed to get to level 4/5 and 6 We didn’t take the highly priced breakfast option and didn’t eat in the hotel so can’t comment on that side Drinks are top priced and better options outside the hotel
Stayed 8 nights in Mar 2023
Response from Muntaz GEM on 21 Mar 2023
Sir/Madam,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future.Nevertheless, we look forward to welcoming you back again.Thank you,Ms Vivian ChuHotel Manager