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Reviews of Hotel Seri Malaysia Genting Highlands

3 out of 5
Hotel Seri Malaysia Genting Highlands
No 11, Jalan Jati 1, Goh Tong Jaya, Genting Highlands, Pahang

Reviews

5.6
Rating 10 - Excellent. 13 out of 241 reviews" "
Rating 8 - Good. 50 out of 241 reviews" "
Rating 6 - Okay. 84 out of 241 reviews" "
Rating 4 - Poor. 47 out of 241 reviews" "
Rating 2 - Terrible. 47 out of 241 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

SOLIHA

Travelled with family
Liked: Staff & service, amenities
Hotel located in a quite busy commercial area but that makes it convenient for meals and grocery shopping. Large reception area and restaurant. It has its own free parking in the basement. Chose to stay there as it was value for money and just a 1-km drive to the Genting Premium outlet. The triple room was really spacious but the bathroom was disappointingly small. The toilet bowl was leaking and the walls lacked proper attention for a 3-star hotel. Still, looking beyond all these, it is still a good, convenient hotel for a repeat visit.
Stayed 1 night in Dec 2023

6/10 Okay

Muhamad Firdaus bin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Overall experience is great only toilet are not clean with taint
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Old Hotel
They didn`t find my booking through Hotel.com. Simple Buffet Breakfast. Old Hotel located at Gohtong Jaya. Front Office staff still call me after I already Check Out.
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Room facing main road at gohtong jaya. Most window is damaged and cant closed properly. Busy & noisy sound from road on morning.
Stayed 1 night in Feb 2020

4/10 Poor

Wan mohamad hanafee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room is not clean. Water heater didnt work properly. Condition of bed sheet is terrible. No tv channel
Stayed 1 night in Feb 2020

6/10 Okay

Mohd Rahman Bin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay there again in future.
It was a very old hotel...need a lot of improvement and need major renovation...its look like haunted house and very quite and scary at times and room was not so clean.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good placs for relaxing with cool weather and nice view.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Masnor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
This hotel room was huge. They provide the basic necessary. But the furnishing was old and i remember seeing a note that states that they will charge RM20 if tenant moved the bed location. This is a surprise to me.
Stayed 1 night in Dec 2019

8/10 Good

Kalai

Liked: Cleanliness, property conditions & facilities
So far all ok... shower heater need to upgrade new system. Get very tasty break fast...
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a nightmare, dirty, smelly, your deposit in the toilet ends up at your feet, dirty towels with stains you can only imagine what the cause was, I have visited nearly 90 countries, this is the first time I have complained, Expedia should drop this hotel from their selection... It's a bloody disgrace
Stayed 2 nights in Dec 2019

8/10 Good

Irma Intan Ezliena

Liked: Staff & service, property conditions & facilities, room comfort
location is good but the service is quite bad.. breakfast not much choices..
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Azivy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to be cleaned!!!
I strongly suspect that the sheets were not washed - it was stinky ! When asked to change , the respond from the housekeeping staffs were ‘we already changed the sheets’! The carpet was dirty and the hallway was musty.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Like - location Dislike - condition of room and amenities provided.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for the room. Cosy for it's age.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
not much good n unhappy to stay
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces.. Easy parking..
Stayed 1 night in Jul 2019

6/10 Okay

Tyra

Travelled with family
Disliked: Property conditions & facilities
Spacious room, but the toilet need a maintenance
Stayed 1 night in Jun 2019

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
bad room
exterior of hotel looked alright but the room was horrible! doors were squeaky, windows latch were broken. room had a musky smell. carpets were gunky to the feet and the toilet bowl was dripping all night long.
Stayed 2 nights in Jun 2019

8/10 Good

Diana Shafrida

Liked: Staff & service
Location
Strategic location, good view
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Siti Nurwaty Endah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair
Poor
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
considering checkout late bcs want to solat first
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
tiada pancuran air. pili air bocor. kesan kotor mungkin disebabkan bocor di syiling bilik. tiada towel semasa check in
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will not reserve this hotel again.
Stayed 1 night in Apr 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
We've stayed at this hotel many times as it's reasonably priced and in a great location for shopping, bars and restaurants. No complaints.
Stayed 1 night in Mar 2019

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even think of booking this hotel
I really can't think of anything good to say about this hotel. Probably rates as one of the worst hotels I've ever stayed in and thats with being in the travel industry for over 40 years, staying in hotels all over the world. Maybe would have been acceptable if it had been a third of the price. We had 2 rooms, neither rooms had any towels, one room the toilet was broken and no light either and the hand basin was chipped and dirty. The walls were dirty and stained and to cap it all they took a deposit on checking in and physically checked the rooms on check out before refunding the deposit. When I asked what they were checking, they said the towels! As for the breakfast, my family are asian (I'm western and didn't even go to check) but they took one look on what was on offer and left and found a restaurant outside. Avoid this hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

M.Naza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Im with my friend recommended for this
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property way too old, toilet, shower faucet broken, sink, linen dirty. Breakfast also very poor.
Stayed 1 night in Feb 2019

4/10 Poor

Ummi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusty room and dirty toilet. Unfriendly receptionist. Not worthwhile and not recommended.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Old building.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor travel for this time. No hot water supply too.
Stayed 1 night in Dec 2018

4/10 Poor

Alvin Yau

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad environment
The whole night was very creepy in the room. Especially at the corner of the window. Can't sleep well
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
water heater got problem is the important
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wifi only at the lobby. Breakfast is ok. Room in need of renovation but bearable for the price.
Stayed 1 night in Dec 2018

8/10 Good

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel selesa dan berpatutan
Stayed 1 night in Dec 2018

6/10 Okay

Fatin amirah

Liked: Staff & service
Disliked: Cleanliness
Smelly room
Stayed 1 night in Dec 2018