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Reviews of Hotel Grand Mutiara

3 out of 5
Hotel Grand Mutiara
110, Jalan Raja Laut, Kuala Lumpur, Kuala Lumpur

Reviews

5.4
Rating 10 - Excellent. 4 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 12 out of 45 reviews" "
Rating 4 - Poor. 8 out of 45 reviews" "
Rating 2 - Terrible. 12 out of 45 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Stayed 2 nights in Apr 2023
Response from Aniza on 15 Apr 2023
Thank you for your important feedback

2/10 Terrible

miles

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from mohd on 14 Feb 2023
we are rearly sorry that you. we do our best for our guest thank you for your very important command.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from mohd on 23 Feb 2020
thank you for your feedback

4/10 Poor

David

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so dirty and old please just shut down your business
Stayed 1 night in Dec 2019
Response from Mohammad on 14 Dec 2019
Thank you for your advise

6/10 Okay

Jan

Travelled with group
Disliked: Cleanliness
It was okay staff were friendly, but as soon as we got to our room a cockroach ran across the floor, and we had to ask them to clean the bathroom because it looked used.. and in the morning we were woken up by loud noises of workers fixing or cleaning something?? Very frustrating.
Stayed 1 night in Sep 2019
Response from Mohd on 26 Sept 2019
thank you for your very important feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Near to the place we want to go.
Stayed 2 nights in Aug 2019
Response from Aniza on 25 Aug 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from aniza on 1 Aug 2019
Thank you for your feedback

2/10 Terrible

THIVAGARAN, Patong, Phuket

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Stayed I Had
Terrible
Stayed 1 night in Jul 2019
Response from aniza on 22 Jul 2019
thank you for your very important feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good amenities. Easy access to transportation. Good neighbourhood and surroundings. Shops and eateries everywhere. Will definitely stay here again. Pleasant experience.
Stayed 14 nights in Mar 2019
Response from Aniza on 31 May 2019
Thank you for your very important feedback. we very happy when we hear from you Thank you and hope we will get again chance to serve you

8/10 Good

MUSTAFA TURKER

Liked: Cleanliness, staff & service, room comfort
Comfortable soft bed and cold water
The cheapest price for a comfortable bed. The location is close to the free blue and red line public bus service that is why I always stay in Chow Kit. The hotel looks old but clean and cheap. Pros: Free hot/cold water, location is close to bukit Bingtang, free public bus, good staff, the most comfortable bed. Cons: TV and AC not working, I am very happy even though the tv/ac didnt work,all I needed was the cold water and the free bus. The cheap price and soft bed is the best thing! Thank you for giving me the room with a window.
Stayed 7 nights in Mar 2019
Response from Aniza on 24 Mar 2019
Dear Guest, Thank you for your important feedback. inshaAllah your nest trip you don't have problem witn TV and AC. Alhamdulillah you can see every room also modify thank you again your feedback is very important for us

6/10 Okay

Mark

Liked: Staff & service, room comfort
Basic rooms
The service was good but the condition of the hotel wasn’t great
Stayed 5 nights in Dec 2018
Response from Shah on 9 Mar 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
air conditioner in my room didnot work and room was without window
Stayed 4 nights in Feb 2019
Response from Aniza binti adnan on 23 Feb 2019
Dear Guest our hotel have every room with window. i can't understand how you can say without window. but also i say thank you for your comment

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
I never check-in AT ALL,as a permanent resident(PR),he is asking me to pay an additional Rm10 which is meant for a tourist. I walked out angrily,they can have my ONE NIGHT PAID ,but never that i will RECOMMEND the place.
Stayed 1 night in Feb 2019
Response from Aniza Binti Adnan on 11 Feb 2019
Dear Guest, for your kind information you should have to show your PR. when you unable to show your ID they should ask to pay travel tax but thank you for your important feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good job for the price, not worth it
it was so amazing that i can sleep with cockroach beside me, and the wifi is so fast that it wont even load for about 30mins, the the neighborhood was so cleen that i think no one is cleaning it for a while now.
Stayed 2 nights in Jan 2019
Response from Aniza on 9 Jan 2019
thank you for you feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay there because of the broken windows and smoke smell in the room and cockroaches in the bathroom and bedroom!
Stayed 3 nights in Jan 2019
Response from Aniza on 6 Jan 2019
thank you for your feedback

8/10 Good

Chonalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near kl sentral
Stayed 3 nights in Dec 2018
Response from Aniza on 2 Jan 2019
Thank you for your important feedback

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018
Response from shah on 26 Dec 2018
thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
One of 3 booked rooms has poor lighting Only 1 plug for electricity available per room
Stayed 1 night in Dec 2018
Response from shah on 25 Dec 2018
thank you for your feedback

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Room not so clean n so dusty but wear slippers OK n cupboard about to break off .
Stayed 1 night in Dec 2018
Response from shah on 24 Dec 2018
thank you for your feed back

2/10 Terrible

Geraldine

Disliked: Cleanliness, property conditions & facilities, room comfort
All facilities very old and no maintenance. Also got mosquitos cleaning wise also very bad.
Stayed 1 night in Dec 2018
Response from shah on 15 Dec 2018
thank you for your feedback

10/10 Excellent

patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Places for Travelers
We had a good Vacation, The place is very nice and caring hotel attendants.
Stayed 28 nights in Nov 2018
Response from Shah on 11 Dec 2018
Thank you for you important time you expend for our hotel InshaAllal we will serve you more better next time Thank you again

6/10 Okay

Kit, hongkong

Disliked: Property conditions & facilities
No facilities at all. No airport pick-up service although memtioned. No hair dryer. I stayed 5 nights but no cleaning, so no bottled water refill unless I asked for. 2 cockoches are found. Bedding is dirty with makes. Very noisy even at mid night with vehicles' passing by. Price is cheap but basic condition should be a must!
Stayed 5 nights in Dec 2018
Response from shah on 9 Dec 2018
thank you for your feedback

10/10 Excellent

Anika, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Sogo Shopping Mall
Stayed 4 nights in Nov 2018
Response from shah on 24 Nov 2018
thank you for your feedback

4/10 Poor

Khian hin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room review
The air conditioning was not cold, the bedsheets has stains, there was no toilet paper. The service response was fast to deliver the toilet paper and to replace the bed sheet. Later, found out that the control knob of the air cond was not pointing at the correct function, max cold was actually fan. There are gaps between the air cond and the wall, so there's mosquitoes bite and small cockroach was noticed on the floor.
Stayed 1 night in Nov 2018
Response from hana on 12 Nov 2018
thank you for your feedback

8/10 Good

Verified traveller

Stayed 14 nights in Oct 2018
Response from hana on 10 Nov 2018
thank you for you feedback

8/10 Good

Verified traveller

Liked: Staff & service
Anyone travelling on a budget will more than likely find the accommodation available at the Grand Mutiara hotel to be something of a bargain. Located within handy walking distance to shopping malls, transport and the city centre in Kuala Lumpur, there is much to like about this hotel, especially price wise if, bookings are made well in advance either online or over the phone. Service is both friendly and helpful and the accommodation itself is relatively basic but, adequate none the less. All rooms have at least one or more windows plus, private bathrooms, TV and air con. however, fridges and coffee making services are not included.
Stayed 27 nights in Sep 2018
Response from Hana on 10 Nov 2018
Dear guest thank you for your feedback. we will very happy to serve you again

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
5 min walk to LRT station PWTC. In the heart of KL. Lots of restaurants. Near KFC 7eleven etc.
Stayed 3 nights in Oct 2018
Response from Hana on 5 Nov 2018
Thank you for your feedback

8/10 Good

Amanda

Liked: Staff & service, room comfort
Good Value Nice staff
the stay was fine it was comfortable for the budget traveler. Instructions on how to use the hot water system would be helpful
Stayed 1 night in Oct 2018
Response from Aniza on 31 Oct 2018
Dear Guest, Thank you for your feedback.

6/10 Okay

Vin, Melbourne

Stayed 2 nights in Sep 2018
Response from hana on 10 Sept 2018
Thank you for Feedback

6/10 Okay

M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For a discount option its fine. I basically paid about $11 per night and still got a private room, private bathroom, free wifi (though glitchy), and decent location to get around from. The staff were very helpful with any issues, very nice. There were some bugs (not bedbugs, thankfully), but they didnt really bother me. I was looking for an inexpensive place to crash for a few days and thats exactly what I got. Yes, I would recommend to someone on a tight budget looking for somewhere central.
Stayed 4 nights in Aug 2018
Response from Hana on 17 Aug 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Hana on 11 Aug 2018
Thank you for you Feedback

2/10 Terrible

Alice, Thailand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Hotel is too old and lack of cleanliness. They didn’t even clean before letting the guests lived. I found a lot of cockroaches there. I could not even stay there for any night. When I found that they fixed the problem by changing room but the new room was still worse. Then I changed the hotel.
Stayed 4 nights in Jul 2018
Response from hana on 5 Aug 2018
Thank u for your feedback. we will take action about this issue

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Economical, reasonably comfortable, pleasant.. The front desk reception is very friendly and helpful.
Stayed 5 nights in Jun 2018
Response from Arman on 2 Jul 2018
Thank you for your feedback

6/10 Okay

Wariz

Stayed 3 nights in Dec 2017
Response from khokhon on 12 Feb 2018
Thank you

6/10 Okay

Ade Marya

Stayed 2 nights in Sep 2023
Response from Aniza on 22 Sept 2023
Thank you for your very important comment

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃枱服務態度很不好
價格雖便宜但服務態度很不好. check-in時間要等很久,約20幾分鐘. 櫃枱人員竟找不到你在網路上已下訂的房間資料,給她看我手機上的訂房資料, 還是找了老半天說沒看到我有訂房, 太不可思議了!!!!
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
スタッフは親切でフレンドリーでとても良かったし、歩いてすぐの距離にお店がたくさんありとても良かったです。 ただ南京虫だけには悩まされました。
Stayed 10 nights in May 2019
Response from Aniza on 27 May 2019
Thank you for your great support. we promise you that next time we will serve you more better Thank you again

10/10 Excellent

miho

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2019
Response from Shah on 8 Mar 2019
Thank you for your great support. we promise you that next time we will serve you more better Thank you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from shah on 21 Dec 2018
thank you for your Feedback

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018
Response from shah on 21 Dec 2018
thank you for your feedback

2/10 Terrible

CARP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックインが12時となっていたが14時まで待たされた。14時に行くとお祈りの時間と言ってまた待たされた。部屋に入ると臭い。とにかく臭い。寝具の臭いだ。特に枕がひどい臭いである。バスルームも湿っけたカビ臭さがする。ハンガーを掛けるところが無い。チェックアウト時の午前3時半にタクシーを頼んでいたのに知らないと言う。デポジットも自分で拾ったタクシーの中で見ると1枚札がごまかされていた。札をホッチキスで留めていたのと急いでいたのでその場で確認出来なかったのである。
Stayed 4 nights in Dec 2018
Response from Shah on 16 Dec 2018
Dear Guest, Thank you expending your important time for your feedback for your kind information this smell for room spry, and my every room have big cabinet for hanging your cloth may be you cannot see about deposit, when you book room there clearly write that you have to pay room deposit Rm 50 that when you check out we refund you. but when you check in that time i can't understand why you don't like to pay and i say thank you or your feed back

6/10 Okay

Kaya, ヴィクトリア州

Liked: Staff & service
Disliked: Room comfort
親切な従業員
設備が古くて、エアコンのききは悪いですが、様々なお手伝いや部屋の交換などを笑顔で応じてくれてとても心地よい対応でした。
Stayed 5 nights in Jul 2018
Response from k on 28 Jul 2018
Thank you for your feedback

6/10 Okay

Mohd. Asrulnor Hanif

Disliked: Cleanliness
Boleh Dipertimbangkan Untuk Tidur Semalaman..
sesuai untuk mereka yang hanya ingin tidur semalaman.. bilik agak selesa namun kurang bersih.. ada lipas.. kawasan sekitar juga kurang selesa terutama pada waktu malam kerana tempat letak kereta yang terhad serta terletak dibelakang hotel.. tidak begitu selamat.. ramai orang yang mencurigaka & gelandangan berkeliaran di sekitar hotel pada waktu malam..
Stayed 1 night in Jun 2018
Response from Arman on 27 Jun 2018
Thank you for you feedback

2/10 Terrible

มินนี่, บ้าน

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องสภาพแย่ที่สุดที่เคยเจอโรงแรมมา
โรงแรมเก่าและสภาพแย่มากยิ่งกว่าสมัยสงครามโลก ห้องชั้น1เหม็นทั้งเชื้อราและบุหรี่ ผ้าเช็ดตัวคราบเน่า ไม่สามารทนใช้ได้ แก้ปัญหาสั่วๆด้วยการฉีดสเปรย์เหมือนที่คนอื่นรีวิวเลย ละก็บอกเปิดพัดลมก็หายทั้งๆที่ห้องไม่สามารถระบายอากาศได้ พัดลมก็ยิ่งทำให้กลิ่นเหม็นอบอวลในห้องนั่นแหละ เพราะกลิ่นฝังมานา ติดเตียง ผ้า เฟอรนิเจอหมดแล้ว พัดยังไงก็ไม่มีทางหาย ต้องบอกให้ลองเปลี่ยนห้อง เครื่องทำน้ำอุ่นใช้การไม่ได้ ห้องชั้น3กลิ่นจางกว่าและดูผ่านการใช้งานน้อยกว่าแต่ก็ยังทำให้กลิ่นบุหรี่ติดเสื้อติดกระเป๋า ตู้เสื้อผ้าพังและยังไม่มีไม้แขวนเสื้อด้วย อย่าคาดหวังถึงห้องน้ำ แน่นอนว่าไม่มีแชมพู ถึงแม้จะสามารถเดินถึงสถานีรถไฟฟ้า แต่สายที่ผ่านก็ไม่ค่อยมีประโยชน์ สถานี putra ต้องรอรถไฟเป็นชม. วิ่งน้อยและไม่เคยตรงเวลา ยกเลิกขบวนไปถ้ำบาตูแล้วด้วย จะไปไหนก็ต้องย้อนกลับไปสถานี้sentralอยู่ดี เสียเวลา ห้องแบบนี้ไม่ควรเรียกว่า"โรงแรม" ถ้าจะดันทุรังเรียกโรงแรมก็คือโรงแรมศูนย์ดาว แถมเวบexpediaขายราคาแพงกว่าagodaเกือบเท่าตัว ถ้าจะเสี่ยงจองห้องแย่ๆนี้ไปจองอะโกด้าถูกกว่า แต่เตือนไว้เลยว่าห้องเลวร้ายมาก ถูกแค่ไหนก็ไม่คุ้ม ก่อนจองดันไม่ได้อ่านรีวิวที่คนอื่นเตือนไว้ เลยพลาดจองไปเพราะเห็นรูปดูโอเค ของจริงเก่ากว่ารูปโปรโมทในเวบมาก มันเหมือนเอาห้องแถวเก่าๆมาขายโดยตั้งชื่อว่าโรงแรม ถ้ายังไม่กดจอง แนะนำว่าอย่า ถ้าหลวมตัวกดจองไปแล้ว หาที่อื่นจองเตรียมไว้เลย เห็นสภาพห้องแล้วจะได้ย้ายทัน จากประสบการณ์ครั้งนี้แสดงให้เห็นว่า expedia ไม่ได้สนใจคัดกรองคุณภาพของรร. สักแต่จะขาย อันตรายมาก จะไว้ใจเวบนี้ได้ยังไงว่าต่อไปจะไม่เจอรร.แบบนี้อีก ในเมื่อ expedia ปล่อยให้มีรร.แบบนี้หราในหน้าเวบตัวเอง มีอีกกี่ที่ก็ไม่รู้ที่เป็นแบบนี้
Stayed 3 nights in Apr 2018
Response from Arman on 29 Apr 2018
Dear guest thank you for your comment. for you kind information we are renovate our hotel. so i m requesting you to just one more time visit our hotel if you get any of this kind of issues you no need to pay thank again

4/10 Poor

Cyril

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ne pas prendre de chambre (la 308 surtout) au dernier étage sinon vous ne fermerez pas l'oeil de la nuit. On entend une moto pompe sur le toit,à chaque fois que quelqu'un utilise de l'eau dans sa chambre. Plutôt calme car la chambre donne sur le patio et si des gens parlent toute la nuit,bon courage pour dormir . Chambre relativement grande pour Kuala Lumpur. Literie de bonne qualité.
Stayed 1 night in Jul 2017