Bar (on property)

Reviews of Empire Hotel Subang

4 out of 5
Empire Hotel Subang
Empire Subang, Jalan SS16/1, Subang Jaya, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 198 out of 812 reviews" "
Rating 8 - Good. 339 out of 812 reviews" "
Rating 6 - Okay. 182 out of 812 reviews" "
Rating 4 - Poor. 72 out of 812 reviews" "
Rating 2 - Terrible. 21 out of 812 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jarod

Disliked: Cleanliness, property conditions & facilities
It said it had a pool and gym...but it does not. It is not well maintained.
Stayed 1 night in Feb 2024

6/10 Okay

Lee Chien

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The toilet installation looks bad, it looks dislocated.. The soundproof windows are not good. You can clearly hear the construction outside at night on the upper floors.
Stayed 1 night in Feb 2024

6/10 Okay

Lee Chien

Travelled with family and small children
Disliked: Property conditions & facilities
When I checked out today, the hotel staff (lady) explained that the parking machine was spoiled and could not waive my parking fee. It was necessary for me to go to the packing office to waive after that I was asked to pay by the parking office when I arrived at the hotel. No free parking is provided by the hotel. Service = "Dishonest"
Stayed 1 night in Feb 2024

8/10 Good

Shuk In

Business traveller
Liked: Cleanliness, staff & service, amenities
generally is quite clean, the room is big, the mattress was okay to me not too soft.

10/10 Excellent

Chao-Sheng

Stayed 5 nights in Jun 2023

6/10 Okay

GEOK BOEY

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
near to my office
Stayed 1 night in May 2023

8/10 Good

Nur

Stayed 3 nights in Mar 2023

8/10 Good

FUNG MING

Stayed 3 nights in Feb 2023

6/10 Okay

DANIEL

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

2/10 Terrible

Iris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible is the word i can think of. The hotel was run down, and i had mite bites after the first night, and was itching like crazy. Breakfast was awful, tables were not cleared at all and i had to eat with dirty cutlery from earlier guest piled up on the breakfast table. The fried anchovies for the nasi lemak were not fresh and has lost its crunchiness. The soup for the noodles were completely tasteless, like water. When i checked out of the hotel at 5am, the receptionist was sleeping on the couch. The only thing the hotel has going for it is the location.
Stayed 3 nights in Aug 2022

4/10 Poor

Rillan Dawn Diamond

Stayed 4 nights in Jul 2022

8/10 Good

YAU

Business traveller
Liked: Staff & service, amenities
Got shopping mall attached
Stayed 4 nights in Jun 2022

2/10 Terrible

SENTHILNATHAN, SUBANG JAYA

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Empire Hotel located beside Empire Shopping Mall but this hotel is pretty run down and need upgrade badly.
Stayed 1 night in May 2022

2/10 Terrible

SENTHILNATHAN, SUBANG JAYA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel badly need upgrade or repair works but located perfectly at Empire Shopping Mall.
Stayed 1 night in Dec 2021

2/10 Terrible

FAIZAL, Singapore

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor maintenance. Place like being abandon. Staff services make up for it.
Stayed 3 nights in Dec 2021

8/10 Good

Chin Siang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall are good, just the lights are too dark.
Stayed 1 night in Dec 2021

4/10 Poor

YEE VONE

Travelled with family and small children
Disliked: Property conditions & facilities
The ceiling was too old, could see the paint peeling. The heater is not working! I tried to call to lobby but the in house phone not working as well!! And the air conditioner system is not working well too! I had a freezing cold bath and also a freezing cold sleep. Bad experience.
Stayed 1 night in Nov 2021

2/10 Terrible

Chang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello ! Hotel manager, is time to renovate your Hotel, look an your room flooring, look at your sofa. Carpet, WC. Hi ! F&B Manager, please try your shelf food and services on your restaurant. I sure not book again.
Stayed 1 night in Oct 2021

10/10 Excellent

nurul hanisah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent except for the lift
Stayed 1 night in Oct 2021

10/10 Excellent

Hafizal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in May 2021

8/10 Good

Hafizal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is connected to the mall, nice. The bathroom has no lock, it's hard to prevent my son to coming to the bathroom as it's dangerous, slippery
Stayed 1 night in May 2021

10/10 Excellent

Mohd Fauzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Accommodation
Pleasant place to do work, eat and shop.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is Attached to shopping mall & bars..walking distance to train station
Stayed 1 night in Feb 2021

6/10 Okay

Yuan Hsi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service
The hotel was only one staff at front desk and when we arrived there was no any greeting, also we looked for the staff to check in for around 5 minutes, it was so terrible, how can a hotel lobby does not have air conditioning, no light, no staff, and government already allowed dine in but the hotel still not open for that, so we can only have our breakfast in our room. Before we arrive the hotel I sent email to ask them something and there was no any response. Also I required two plates and two forks to place in my room, there was no anything. And the housekeeper also forgot to put toothbrush and toothpaste in our room, we had to make a phone call to get it. The breakfast we requested to arrive at 8:00am but it arrived at 8:30, I called service center two times to ask, she just told me its on the way up, but it was not.
Stayed 1 night in Feb 2021

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The environment was quiet but it was good . Easy access to shop mall for packing food. Room spacious and comfortable.
Stayed 1 night in Feb 2021

10/10 Excellent

SENTHILNATHAN

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

6/10 Okay

WAI MENG

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

KK, Johor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was not tidied up and surprised to see some used face masks. But luckily they changed for us to suite room free of charge.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Sarini

Travelled with family
Disliked: Cleanliness
Hotel didn’t change bedsheet
Stayed 1 night in Sep 2020

8/10 Good

Noraini

Stayed 1 night in Aug 2020

4/10 Poor

Mun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go others. Unless you like the shopping. Rooms rundown & not well kept. Lack of toiletries. Suspected retrenched many staff and cannot cope with the operation. Very inconvenient if you use the parking. Not recomended for few nights stay.
Stayed 1 night in Aug 2020

8/10 Good

Alice, Penang

Travelled with family
Liked: Cleanliness, staff & service
Great location and it’s located in the mall which is very convenient. There are many restaurants and grocery stores inside. Hotel room is ok just service is moderate but I think it’s due to MCO. But thanks for the free upgraded. 👍 👍 👍
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

2/10 Terrible

wei jie

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Noisy hotel
Very noisy hotel. Next to highway . Soundproofing is zero.
Stayed 1 night in Mar 2020

6/10 Okay

Vincent

Business traveller
I request room to be away from Train tracks and specifically remind again during check-in. But the staff did not comply to my request. I am very sure Hotel occupy rate was well below from Full. Simple face towel and toiletries stuff like toothbrush and toothpaste were also not supply. Properly time to reconsider other hotels. Feel price paid don't get the value that I expected.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Location was good. Breakfast was good. Rooms were old but clean. The room had that old smell when you open the door after a full day.
Stayed 5 nights in Feb 2020

6/10 Okay

J

Business traveller
Liked: Staff & service
location was good as it was near to shopping mall. quite a fair bit of food choices
Stayed 2 nights in Feb 2020

8/10 Good

Vishal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

6/10 Okay

Aric

Business traveller
Business trip stay
This is not the first time I stayed this hotel, basically the hotel is so close to my working office. Therefore I always stay here. Last time, I suggested to the front desk to install a table lamp in the room on the working desk, it is too dark, I can't even do my work properly. In addition, they can install a soft closing to the door, the loud slamming sound woke me up a few times on the door. Lastly, the breakfast has improved, however maybe can more consideration for Vegetarian like me.
Stayed 3 nights in Jan 2020

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad service and amenities
When I check in, had to go back to Reception twice because key card did not work. When I got in to the room, the safe was not working. I had to rush out so carried all my valuables and reported to the Reception....BUT when I returned at night, the safe was not fixed. On plus side, room looks new and clean BUT this is the first hotel I have stayed in Malaysia that do not provide toothbrush, hair conditioner or shaver.
Stayed 1 night in Jan 2020

6/10 Okay

Hooi, Penang

Travelled with family
Disliked: Amenities
I asked for a non smoking room, and I got a room on the 3rd floor. The room itself was fine but the air conditioner air intake must be over some smoking area and the room smells of smoke. Since it was only for one night, i bore with it.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious room
Stayed 1 night in Jan 2020

10/10 Excellent

Mohd Kamil

Stayed 8 nights in Dec 2019