Egyptian cotton sheets, iron/ironing board, free WiFi
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Reviews of Daily Suites Atria

3.5 out of 5
Daily Suites Atria
Atria Sofo Suites, Jalan SS 22/23,, Damansara Jaya, Petaling Jaya, Selangor

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 79 reviews" "
Rating 8 - Good. 30 out of 79 reviews" "
Rating 6 - Okay. 16 out of 79 reviews" "
Rating 4 - Poor. 6 out of 79 reviews" "
Rating 2 - Terrible. 6 out of 79 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

selina

Travelled with family
Liked: Cleanliness, room comfort
Highly recommended
Located in a very convenient and strategic area. Since it is just next to Atria, there was no problem getting food too. The suite is comfy, clean and safe.
Stayed 2 nights in Sep 2020
Response from Front Office on 10 Sept 2020
Thank you. We would love to meet you again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Prof Sureswaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good apartment hotel
Good location. Mall below. Food places all around. Better to go out of the mall for breakfast. Better food, much cheaper.
Stayed 3 nights in Dec 2019
Response from Daily Marketing on 17 Feb 2020
Dear Happy Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Jerico on 20 Dec 2019
Dear Guest, Thank you for your feedback! We hope to serve you again soon! Regards, The Daily Suites Team

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019
Response from Front office on 13 Nov 2019
Thank you for your feedback. We regret the standards of our services made you so disappointed. Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously, and we are already working on ways to ensure we do not disappoint any other guest in a similar way as we constantly strive to improve the quality of our service. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Eric on 7 Nov 2019
Dear Chee, Thank you so much for your valuable feedback, We wish you will come back here and staying with us again in the future :) Thank you :)

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad. No wifi and TV not working.
Stayed 1 night in Oct 2019
Response from Marketing on 6 Nov 2019
Thank you for your feedback. We regret the standards of our services made you so disappointed. Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously, and we are already working on ways to ensure we do not disappoint any other guest in a similar way as we constantly strive to improve the quality of our service. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicd location but difficulty loading and unloading baggage due to motorbikes always parked at front entrance.
Stayed 5 nights in Oct 2019
Response from Eric on 26 Oct 2019
Thank you so much for your feedback, We will try to address this to respective person to let them know what happen during your stay here in our apart hotel. We hope that you will not regret to book with us again, and hopefully you will come back to stay here again ! Thank you :)

6/10 Okay

Mei Leng

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2019
Response from Front Office on 21 Oct 2019
Thank you for your feedback. We regret the standards of our services made you so disappointed. Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously, and we are already working on ways to ensure we do not disappoint any other guest in a similar way as we constantly strive to improve the quality of our service. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.

8/10 Good

MJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like- mall area, morning breakfast at stall beside Didnt like-no refreshment in hotel room tea sachet or instant coffee
Stayed 1 night in Oct 2019
Response from Front Office on 9 Oct 2019
Thank you so much for your feedback, We will try to address this to respective person to let them know what happen during your stay here in our apart hotel. We hope that you will not regret to book with us again, and hopefully you will come back to stay here again ! Thank you :)

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically it is just a condo but the apartment is big! The only troublesome thing is the tapping in and out.
Stayed 2 nights in Aug 2019
Response from Eric on 9 Oct 2019
Thank you so much for your feedback, We will try to address this to respective person to let them know what happen during your stay here in our apart hotel. We hope that you will not regret to book with us again, and hopefully you will come back to stay here again ! Thank you :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Eric on 6 Sept 2019
Thank you for your feedback, We wish you will coming back to us again in the future ! Thank you Best Regards

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
as a regular guest,i can see the maintenance of theroom is very poor. feel the springs when you lay on the bed,dusty floor, broken. holders for the toilet paper and towels too.
Stayed 1 night in Aug 2019
Response from Front Office on 26 Aug 2019
Thank you for your feedback. We regret the standards of our services made you so disappointed. Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously, and we are already working on ways to ensure we do not disappoint any other guest in a similar way as we constantly strive to improve the quality of our service. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location Unfortunately only 1 passcard given so it’s inconvenient when there’s 2 or more guests staying as we may come/go at different times
Stayed 4 nights in Aug 2019
Response from Front office on 26 Aug 2019
Thank you for your feedback. We regret the standards of our services made you so disappointed. Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously, and we are already working on ways to ensure we do not disappoint any other guest in a similar way as we constantly strive to improve the quality of our service. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.

10/10 Excellent

Jass chew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Front office on 5 Oct 2019
Thank you for your feedback, We wish you will coming back to us again in the future ! Thank you Best Regards

6/10 Okay

SC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything overall is ok. Cons: does not provide toothbrush during your stay
Stayed 1 night in Aug 2019
Response from daily suites on 15 Aug 2019
yes sir,we dont provide toothbrush.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

4/10 Poor

Skyho, Petaling Jaya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked the apartment from 16th July to 21 July but on the 20 July the password to enter my room decline and I called the reception asking how come it’s password decline when my stay end on 21 July. So far I’ve stay in this apartment a few time but this the first incident .
Stayed 5 nights in Jul 2019
Response from Front Office on 22 Jul 2019
We are very sorry that you encountered this problem, We do hope that this incident will not happen again, Thank you for your time to write the feedback.

8/10 Good

angela8311

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
no bad to stay.
Stayed 1 night in Jul 2019
Response from Eric on 10 Jul 2019
Thank you for your feedback, If you have anything for us to improve ourself, we gladly appreciate that ! Hope you will come again for the next stay, thank you :)

2/10 Terrible

Hui Min

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible state of cleanliness!
Horrible apartment. Checkin was dubious, bedsheets & pillowcase dirty with stains, no towels/bath mats, wifi does NOT work.
Stayed 2 nights in Jun 2019
Response from Daily Suites team on 25 Jun 2019
Thank you for your feedback. We regret the standards of our services made you so disappointed. Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously, and we are already working on ways to ensure we do not disappoint any other guest in a similar way as we constantly strive to improve the quality of our service. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.

6/10 Okay

TC, Yyc

Travelled with family
Good value and location. Cleanliness is so so. The iron and ironing board is the worst, hoping you can improve on this.
Stayed 4 nights in May 2019
Response from Dian on 27 May 2019
Hi TC, thank you for your kind review and we take note on the feedback. We will definitely take this review to improve.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall stayed is good. Clean room with good size. Area is convenient and next to a shopping mall. WiFi was bad...unable to connect. Hotel staff e.g housekeepers were unable to communicate in English when called.
Stayed 2 nights in Apr 2019
Response from Marketing Team on 29 Apr 2019
Dear Satisfied Guest, Thank you for your kind review and feedback. We are sorry for the inconvenience you go through communicating with our housekeepers. All of our housekeepers are not local. If you need any assistance next time, please inform the reception via whatsapp / call or by approaching the counter from 8.30am - 2am.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This shall be the go-to apartment if I am around PJ area. It is just beside a mall, and if you want local food, you can find them around the area too!
Stayed 4 nights in Apr 2019
Response from Marketing Team on 25 Apr 2019
Dear Happy Guest, Thank you for the perfect review. It was a pleasure hosting you. We hope to see you again in near future!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bed sheets, corridor lights not working - dark, noisy
Stayed 2 nights in Apr 2019
Response from Daily Team on 27 May 2019
Hi, thank you for your kind review and we take note on the feedback. We will definitely take this review to improve.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not free.
Stayed 1 night in Mar 2019
Response from Marketing Team on 25 Apr 2019
Dear Valued Guest, thank you for your feedback. We take note on your review and highlighted this to the management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Marketing Team on 25 Apr 2019
Dear Satisfied Guest, thank you for your kind review. It was a pleasure hosting you. We hope to see you again next time.

10/10 Excellent

shahrilnizam, butterwoth. penang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay.. will come again
Stayed 2 nights in Feb 2019
Response from Daily Suites Atria on 19 Mar 2019
Thank you for choosing us as a place to stay :)

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent condition , large room, mall in same building very convenient. the only down point is TV. No English channels and some of some rooms have WI-FI machine problem, we had to change rooms and machines to get Wi-FI. other than that , very recommended and will go back.
Stayed 1 night in Feb 2019
Response from Dian on 26 Mar 2019
Dear Happy Guest. Thank you for rating us and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great spacious rooms, very convenient being in th email, returned 3 times on this trip to the same hotel. only issue is the Internet in some rooms does not work, so we had to switch room, another issue is the TV only few ocal channels with no English or international channels. need definitely to take care of these 2 issues.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very poor reception for the TV channel, and 3channel available and also can't be seen clearly.
Stayed 2 nights in Feb 2019

6/10 Okay

Noelle, Kuala Lumpur, Msia.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, value for money and the amenities is quite good. However, the check in process was slow as there is only one staff that is managing all the check in guest. There were some issues with the pin no. with previous guest and I waited for around 10 minutes before the staff could attend to me.
Stayed 1 night in Feb 2019
Response from Dian on 26 Mar 2019
Hi Noelle, thank you for choosing us as your accommodation provider in PJ. Glad to hear that you liked our amenities we provide. However, we apologize for the hassle you had to go through with the check in & PinCode door. We hope this will not leave a big negative impact to your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and price with average service.
The location is excellent. The shopping mall in the same complex is very large with most types of shops, restaurants and supermarket. But the front desk is not 24hours. The suite looks like a flat in a building. The room is 3 stars quality only and with very few free items (only water and shampoo). Overall good for price and good for location. You can enjoy cooking your own food with the stove and basic kitchen items. The price is very attractive as such room would cost little higher at other hotels.
Stayed 9 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and great for family short stay. Two queen size beds! Enough to sleep a car load of family members.
Stayed 1 night in Jan 2019
Response from Dian on 26 Mar 2019
The team here at The Daily Suites is thrilled to hear such good feedback, and we’re proud to be one of the cosiest ApartHotel in Petaling Jaya!

8/10 Good

MellaL, WA, Aus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home, quiet and depending on units, security features with card access and pin entry, close to eateries and mall, gym and swimming pool onsite. Basic complimentary kits. Overall, a pleasant stay.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The management has to be more alert to the misappropriation of guests' details - allowing other people to sign in under my booking was a bit far fetched. Other than this everything was good. They compensated by giving a larger unit.
Stayed 5 nights in Jan 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and clean room right above a mall.
This is an Amazing place to stay, there is a big mall right at the bottom. The room is very spacious and clean. Everything is good. However, the room keycode changed on my 2nd day, I think it is automatic. Fortunately, the staff is very prompt and helpful with this issue and I can open the door again. The TV is not working but it is ok as we spent most of the time in the mall. A good deal for this stay.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
all good and very satisfying..
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

6/10 Okay

alys, Kuala selangor

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room should have Astro at least basic ones to watch tv. Or even Hypptv whichever is cheaper. The iron made my scarf burn although the iron was set in low heat. Make the price worth it to pay.
Stayed 1 night in Nov 2018
Response from Adira on 29 Nov 2018
Thank you for letting us know about your recent experience with Daily Suites Atria. I apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I am very sorry about what happened and we hope for the opportunity to serve you again in the future.

8/10 Good

Hui Hwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the most easy to find, (next to papparich atria, Block B), but it’s conveniently located next to the atria shopping mall. Friendly staff and Good security Minor Gripe: Wi-Fi Internet wasn’t working for the 3 days I was there
Stayed 3 nights in Oct 2018
Response from Adira on 29 Nov 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.Please accept our sincerest apology for the wifi not functioning & any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.

4/10 Poor

Debbie, Petaling Jaya

Disliked: Staff & service
It was ok.. the water pressure was low and the water couldnt flow out.. so there was a mini flood in the bathroom.. its spacious.. we have to pay for our own parkings..
Stayed 2 nights in Oct 2018
Response from Adira on 29 Nov 2018
Dear, Debbie. Thank you for taking the time to notify us of your unsatisfactory experience with your stay with us. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences. I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Daily Suites Atria clean and convenient
clean and convenient location. apartment was quite bare and sound from the pool was quite noisy. not as complete as other serviced apartments but valued by price.
Stayed 3 nights in Sep 2018
Response from Adira on 3 Oct 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Adira on 20 Sept 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Adira on 20 Sept 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ng, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest management
We checked out from our stay early, before the check out time. We asked for the deposit back the night before as the management will not be available early in the morning. However, the person in charge said he will transfer the deposit back to us, we trusted him and gave our account number knowing he will transfer to us. Till now, after reminding him, he acknowledged but did not do it. An act of dishonesty. I will not recommend others to stay this place ever.
Stayed 2 nights in Jul 2018
Response from Adira on 20 Sept 2018
Thank you for letting us know about your recent experience with Daily Suites Atria. I apologize if our service did not meet your expectations and appreciate you taking time to share your concerns.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Chased away guest like hell.
I checked in at around 20:20pm. I realised I needed to sleep longer for the next day. After that have asked permission from ms. Lisa checkout at 13:00pm, she has stated specially that theyre expecting quite a high arrival, she would be appreciated check out no later then 1pm. I fully understand and promised her. That I will not check out later than 1pm. The next day I came back from lunch at 12:45, at room doorstep, the phone rang and rang. 12:50 the 3persons of housekeeping team rang the door bell, stood in front of me with serious face. I angrily dragged my luggage and I arrived at the main reception counter at 13:00. To morning shift receptionist: Why do you need to treat your guest like this? Make your guest so nervous, ringing phone before 1pm, trying to chase your guest away with this method? Can't you come up to chase your guest at exactly 1pm? This was my 2nd time stayed at Atria, but sorry guys, I like the polite and friendly receptionist who works on night shift only msLisa, besides that the overall experience I was absolutely angry, and frustrating, give 3 out of 5. This was not the first time for disappointing service of receptionist crew in morning shift!
Stayed 1 night in Jul 2018
Response from Reception on 20 Jul 2018
thank you for the feedback, we are glad that you have chosen us as your preferred hotel. We apologized for the bad experience that you faced during your recent stay with us. As we are expecting high arrivals, our intention was to give a gental reminder to your good self on the check out time. We will look into this seriously and improve ourself as to provide the best service we could offer to our guest. Once again we apologize and thank you for choosing us. We hope to see you again in the near future.

10/10 Excellent

Shirley, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Place is spacious, quiet and super clean, good for people with OCD :) Convenient - located next to a mall with many choices of food. Check-in instructions are clear, fast and easy. Would highly recommended this place.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Spacious and Affordable
The room is clean and spacious to house 3 people. I paid less than S$150 for 3 days 2 nights. It is very affordable considering per person only pay less than $50 for 2 nights. The apartment is right beside Atria mall which makes buying groceries and toiletries very convenient. However the apartment is not near any train station therefore traveling around can be hassle. I suggest to rent a car or travel around via Grab
Stayed 2 nights in Apr 2018

8/10 Good

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT BUDGET HOTEL. CONVENIENT LOCATION. PLENTY OF RESTAURANTS AROUND