Minibar, in-room safe, desk, laptop workspace

Reviews of Crystal Crown Hotel Petaling Jaya

3.5 out of 5
Crystal Crown Hotel Petaling Jaya
12, Lorong Utara A, Off Jalan Utara, Petaling Jaya, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 219 reviews" "
Rating 8 - Good. 102 out of 219 reviews" "
Rating 6 - Okay. 49 out of 219 reviews" "
Rating 4 - Poor. 9 out of 219 reviews" "
Rating 2 - Terrible. 13 out of 219 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Khai Weng, Singapore

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quite near major transport hubs and shopping areas
Stayed 3 nights in Jun 2023
Response from cryrstal crown on 7 Jul 2023
yes

6/10 Okay

Annie

Travelled with partner
Liked: Cleanliness
Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small.
Stayed 1 night in Feb 2023

8/10 Good

Yeet Chieng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and helpful

8/10 Good

jc

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Peter, Singapore

Stayed 1 night in Nov 2022

10/10 Excellent

Nasharuddin Baba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing👍
Stayed 1 night in Sep 2022

2/10 Terrible

Louis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service i booked and paid for double bed with b'fast. They give 2 single baed n without b'fast. Hotel insist and push to expedia. Expedia no responds didn't do anything on my complaints. Disappointing
Stayed 2 nights in Jun 2022

8/10 Good

LiChun

Stayed 1 night in Jun 2022

8/10 Good

Sook Fuan

Stayed 1 night in May 2022

4/10 Poor

Rong Wei

Liked: Cleanliness, amenities
Disliked: Staff & service
It's quite an old place, however, they still managed to keep the hotel clean and room also quite clean. BUT there are a few things I don't like about the hotel. 1st, the front counter staff that process my check-in is not very friendly, he can't accept that there are certain terms regarding hotel check that guest do not know, I was merely just asking more details but I can see his impatience and wants to quickly end the conversation... And the hotel room pillow, although looks clean but when you go near it, you can smell the oily smell on it.. And one of the bed has a few yellow spots on it. I got room 1420 on 14th floor, the room feels weird and I can't sleep at night. Best of luck to anyone who gets this room. Other than that, hotel is ok.
Stayed 1 night in Apr 2022
Response from pandyan on 22 May 2022
Dear Rong Wei, Thank you for taking the time to review your stay with us. We do our best to ensure all our guests are as comfortable as possible. We were happy you content with how we strive to keep the highest level of maintenance around the hotel and in our guest suites. While renovations of the exterior are difficult, we have upgraded our rooms to be modern and spacious. We value our guest comments and want to make sure all your points are given to the housekeeping and front desk managers for their attention. We appreciate your review, so when next you need a room in PJ kindly let us know in advance, and we will reserve our best room available for you. Regards, Crystal Crown PJ team

8/10 Good

UMA MAGESAN

Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

MOHD HUDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2021

8/10 Good

FAKHRULAIZAT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & cleanliness POOR towels
It was a short stay where we pull off during heavily rain evening. Booking through Hotels.com was almost instantly connected with the hotel. Staff is well prepared like expecting our arrival long ago. Impressive staff! We booked delux room however got free upgrade to Junior Suits which is newly refurbish I guess, really nice of that. Stay was pleasant. Just a few points for the hotel attention:- 1) There were no slippers provide? 2) no bath rob too 3) Drinking glasses & toiletries were only one set ? 4) Towels are too old not presentable. It looks like rugs on floors @_@
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Specious room, refurbished, minimal design,
Stayed 1 night in Oct 2020

6/10 Okay

MOHD ZAINAL

Business traveller, Travelled with family
Stayed 3 nights in Oct 2020

10/10 Excellent

Caisha Nivenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was for my little sister ... as her exam hall was nearby. Breakfast apparently wasn’t too good . Otherwise room was perfect
Stayed 3 nights in Sep 2020

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Sonia

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Unsatisfied customers
Manager is kind enough to call and confirm my booking as well as giving some information about the parking and check in services. Service was okay, however the guest did not get any Drinking water bottles in the room. Wasnt a good experience for the guest who is thirsty. We are happy that The breakfast is provided. However, food provided arent up to the hotel standard. Scones tasted like stones. Pancakes cold and tough. The coffee and drinks provided was the only pleasant experience we got from the breakfast. Hopefully crystal crown could improve and do much better as a 4 star hotel. Please improve!
Stayed 1 night in Feb 2020

8/10 Good

Anddee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good and the room is spacious
Stayed 2 nights in Dec 2019
Response from GT on 15 Jan 2020
Thank you for your kind comments. We hope to see you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hooked the property quite last minute but when we arrived, we didn’t have to wait for long to get our room. We stayed at the executive suite and there was a nespresso machine provided with two complimentary espresso capsules. The room was neat, bright and clean. Loved the sheets and pillow. Downside is, we could hear the corridors. Kids running and shouting in the morning. Complimentary breakfast choices were ok, usual typical, not anything beyond expectations. Location wise, it was pretty close to the place we are having an event which is at The Grounds, KL. Overall, everything was good. Would prefer a brighter lighting in the toilet for makeup.
Stayed 1 night in Sep 2019
Response from Crystal Crown Hotel PJ Team on 29 Nov 2019
Dear Guest, Thank you for your review of your stay. We are happy to hear that you enjoyed your time with us for the most part. We are sorry to hear about the noise in the hallways and your comments on the bathroom lighting have been passed to the maintenance staff for review. We will see if we can change the bulbs to a brighter one for the future. Thank you for choosing Crystal Crown Hotels and we look forward to having you back again soon. Best Regards, Crystal Crown Hotel PJ Team

8/10 Good

Tau yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Crystal crown hotel. Disappointed.
Front desk service was excellent. Other than that I would not want to come back. Lobby air conditioner was hot and I don’t think all air conditioner were on. Bed sheets stink, pillow cases too. I was shocked to have found a lady panties hung in the cupboard when I opened it. I guess the housekeeping didn’t perform their job up to mark. The hotel isn’t willing to call me a cab for my travel 45 minutes later. I can’t figure out why. Upon checking out, the counter was just about to cash in their till. I waited for long for my deposit to be returned and it took ages. So I went to the breakfast to grab a drink n came back. The hotel shouldn’t be rated 4 stars as indicated on their plaque at the reception. This is the worst hotel ever I’ve stayed for the year. Will not consider this hotel again anymore.
Stayed 1 night in Aug 2019

10/10 Excellent

Teck Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Hanom

Travelled with family, Business traveller
Disliked: Cleanliness
The tv reception is poor.
Stayed 1 night in Jul 2019

8/10 Good

yiing

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room is big. But there is no direct lift to the lobby
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location wasn't so convenient. Hotel is also a tad dated although the rooms themselves were quite well maintained. The buffet breakfast was ruined by a horde of tourist groups - there was literally no food left and people were eating straight from the buffet table! Unfortunately there probably wasn't much the hotel staff could do with that.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is just fine.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from management on 3 Apr 2019
thanks for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Jiaming

Liked: Cleanliness, staff & service, property conditions & facilities
spacious but breakfast choice limited
Value for money
Stayed 3 nights in Mar 2019
Response from managemant on 3 Apr 2019
thanks for staying with us, we appreciate your feedback. we will try improve our breakfast.

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Ruslizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from management on 20 Mar 2019
Thanks for staying with us. we appreaciate your feedback sir. we will try maintain the good service to guest.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room was very uncleaned toilet not wash probably.....so much dust
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

SitoHao

Liked: Staff & service
For your information, those room book from Expedia, your room may not provided with toothbrush and shaver.
Stayed 1 night in Feb 2019