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Reviews of Cititel Mid Valley

3 out of 5
Cititel Mid Valley
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 299 out of 842 reviews" "
Rating 8 - Good. 405 out of 842 reviews" "
Rating 6 - Okay. 99 out of 842 reviews" "
Rating 4 - Poor. 29 out of 842 reviews" "
Rating 2 - Terrible. 10 out of 842 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jong Seng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located in Mid Valley Megamall. Wide varieties of food options and shopping. Room is not too small and comfortable. Provides toiletries in bathroom and hairdryer too. Excellent!
Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Only issue is that if there is someone smoking in that floor. It will smell of smoke in room. They need to track who is smoking in that floor in the non smoking hotel.
Stayed 5 nights in Mar 2024
Response from Rod on 31 Mar 2024
Dear RichardThank you for taking the time to share your feedback. Our hotel is a non smoking hotels. We do encourage other guest to report to us should there's a smell of smoking on the floor and the hotel will take the necessary action in imposing a penalty.We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

Ngee

Liked: Cleanliness, staff & service, property conditions & facilities
very consistent in terms of quality of service, cleanliness and care. No surprises every time I visit
Stayed 1 night in Mar 2024
Response from Rod on 31 Mar 2024
Dear NgeeThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

Chan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near to shopping. eating and everything. Is clean and newly renovated in the room.
Stayed 1 night in Mar 2024
Response from Rod on 27 Mar 2024
Dear Chan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

JIUN CHING

Stayed 3 nights in Mar 2024

10/10 Excellent

Bee Loh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, perfect location for food, shopping and train station at mid valley mall
Stayed 1 night in Mar 2024
Response from Rod on 27 Mar 2024
Dear Bee Loh,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

Sheng

Stayed 2 nights in Feb 2024
Response from Rod on 27 Mar 2024
Dear Sheng,Thank you for taking the time to share your scoring feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

6/10 Okay

Richard

Average hotel
Stayed 3 nights in Feb 2024
Response from Rod on 29 Feb 2024
Dear RichardThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

Bella

Liked: Amenities, property conditions & facilities
Great service. I was early but I got my room right away. Staff and service are fantastic. The location is at a mall. Lots of shopping and eating. Room is clean and nice for the price. Parking is not great. Either you fight your way to a parking lot underground or you pay rm50 or approximately usd10 for valet. I chose the latter. Highly recommend
Stayed 1 night in Feb 2024
Response from Rod on 29 Feb 2024
Dear BellaThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

Wan Yeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and reasonable price.
Stayed 2 nights in Feb 2024
Response from Rod on 29 Feb 2024
Dear Wan YengThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

Mun Wai

Liked: Cleanliness, staff & service
Disliked: Amenities
Quite centrally located with easy access to KL Sentral (hence, KLIA and various transit lines). What i lacking is at least a gym (or access to a commercial gym in the mall). A pool will be better still.
Stayed 1 night in Jan 2024
Response from Rod on 1 Feb 2024
Dear Mun WaiThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

Yoong Choong

Travelled with family
Liked: Staff & service, amenities
Stayed 6 nights in Jan 2024
Response from Rod on 1 Feb 2024
Dear ChoongThank you for taking the time to share your scoring feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rod on 1 Feb 2024
Dear SamsonThank you for taking the time to share your scoring feedback of your recent stay with us. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

oh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rod on 1 Feb 2024
Dear OhThank you for taking the time to share your scoring feedback of your recent stay. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The room was spacious but the air conditioning is bad! It doesn’t cool below 25 C.
Stayed 3 nights in Jan 2024
Response from Rod on 1 Feb 2024
Dear Sandra,Thank you for taking the time to share your feedback. We take note of the air conditioning and our maintenance had taken action in rectifying the issued raised. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rod on 1 Feb 2024
Dear LimThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Shopping was convenient. Room was generally nice and clean, though there were some ants.
Stayed 3 nights in Dec 2023

10/10 Excellent

CHEW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rod on 8 Feb 2024
Dear ChewThank you for taking the time to share your scoring rating feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Just right beside Midvalley mall. Very easy access
Stayed 2 nights in Dec 2023

8/10 Good

WONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Cititel Hotel Midvalley.
Hotel located inside midvalley mall. Convenient for shopper and there are plenty of eateries within the mall. Need to improve in-house TV channels as there traveller from oversea staying in this hotel. HBO and CCTV 4 channels should be included instead of only VB and 1 korean channel.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

10/10 Excellent

Ngee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Amenities
It was a great place to stay close to the mall and shopping and eating areas. Very clean and tidy
Stayed 4 nights in Nov 2023

10/10 Excellent

Ahmad Faidzal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Chee Kian

Stayed 2 nights in Nov 2023
Response from Rod on 1 Feb 2024
Dear Chee KianThank you for taking the time to share your scoring feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

THONG SOON HWA

Stayed 1 night in Nov 2023

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities
Hassle free and quiet surroundings with good shopping and F&B amenities.
Stayed 2 nights in Nov 2023

8/10 Good

Hui Fang

Liked: Cleanliness, staff & service
Convenient location right inside Midvalley megamall. Room is dated and narrow though, OK for one night stay. Wouldn't stay here for longer stay though, would go Amari.
Stayed 1 night in Nov 2023

10/10 Excellent

Adaline

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay there again
Stayed 3 nights in Nov 2023

10/10 Excellent

KENGMING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love
Stayed 2 nights in Nov 2023

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service
location
Stayed 4 nights in Oct 2023

6/10 Okay

wai-chu

Travelled with family
Liked: Amenities
Cigarette smoke coming out from vent. Informed the staff but difficult to reach by room phone.
Stayed 2 nights in Oct 2023
Response from Michael Quay on 1 Nov 2023
Dear Wai ChuWe sincerely apologize for the inconvenience. FYI we are a non smoking hotel and we take this matter seriously. Patron found smoking will be fined RM300. Our technician had rectified the telephone line issue, thanks to your information.Warm regards

8/10 Good

Kuan Meng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that satisfies the need of a business man
Always a simple, a comfortable place to rest the body, mind and leg after a day of business activities in KL .......
Stayed 3 nights in Oct 2023

8/10 Good

Suhail

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Rafeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable stay
Stayed 7 nights in Sep 2023

6/10 Okay

Yock Heng

Liked: Cleanliness, staff & service
No water bottle
Stayed 1 night in Sep 2023

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and staff friendly, and the stay was comfortable. However, dressing gowns would be much appreciated but most of all water bottle were not supplied
Stayed 1 night in Sep 2023

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleasantly surprised by the revamp that Cititel must have undergone as our room this time was so much better than those we've stayed in previously (we are repeat customers).
Stayed 3 nights in Sep 2023
Response from Rod on 27 Sept 2023
Dear Elsa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and welcome back. We hope to see you again very soon.Sincerely,The Management

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Sep 2023
Response from Rod on 27 Sept 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

6/10 Okay

S

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from Rod on 27 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Good

Leong Huat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive - connected to gigantic mall and MRT. Room is clean. Hot shower strong pressure and WiFi speed is decent. Able to late checkout before 2pm easily. Has inroom safe and disposable slippers. Negative - there is a reason for the ceiling fan in room because the Aircon takes long time to cool down and you need to set temp to be at least 21 Deg cel to feel cool. No hand towels so need to use bath towels for everything else. Bathroom exhaust fan noise is quite loud.
Stayed 2 nights in Sep 2023
Response from Rod on 27 Sept 2023
Dear Leong,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Management

10/10 Excellent

Eng Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rod on 27 Sept 2023
Dear Eng Hai,Thank you for the great scoring review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Rod on 27 Sept 2023
Dear Sidney,Thank you for the great scoring review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

10/10 Excellent

Sc

Stayed 1 night in Sep 2023
Response from Rod on 27 Sept 2023
Dear Sc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

2/10 Terrible

Christina

Stayed 2 nights in Sep 2023

6/10 Okay

Alvin

Liked: Cleanliness, staff & service
The bedroom is too small, they have only two single beds for a family. Typical hotel would have at least two double bed. Each bed can't sleep two people comfortably. But, they claim can sleep two for each bed which is not true. Do not rent this hotel if you have more people.
Response from Rod on 18 Sept 2023
Dear Mr Alvin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.You may want to consider booking our Deluxe rooms for your next visit as the rooms space are much bigger.As for the number of sleeping person in one single bed, we do apologize if the contents is misleading. We will make the necessary amendments to avoid future confusion. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Management

6/10 Okay

May Wan

Stayed 3 nights in Aug 2023
Response from Rod on 27 Sept 2023
Dear May Wan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Excellent

hai kiong

Stayed 6 nights in Aug 2023
Response from Rod on 18 Sept 2023
Dear Hai Kiong,Thank you for the great scoring review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

6/10 Okay

Travis

Business traveller
Liked: Staff & service, property conditions & facilities
NA
Stayed 2 nights in Aug 2023
Response from Rod on 18 Sept 2023
Dear Travis,Thank you for your scoring review. We would very much be glad if we could know in which area we need to improve and to served you betterHope to hear and have you back here soon.Sincerely The Management