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Reviews of Sarang by the brook

3 out of 5
Sarang by the brook
PT1742, Jalan Seruling 20, Taman Seruling Kuala Kubu Bahru, Kuala Kubu Bharu, Selangor

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 67 reviews" "
Rating 8 - Good. 24 out of 67 reviews" "
Rating 6 - Okay. 9 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Anas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities offer just good enough for family short stay in the nature. The 24 hours shared kitchen and dining place were great. My kids loved the swimming pool. The place surrounded by trees, the refreshing air and the sound of nearby stream had made my short stay worth. The owner and the staffs were very helpful during my stay there. The owner himself and his wife personally waited for us until almost 1.00 am for late check in. My car broke down and the Sarang team helped me by finding a mechanic and also pushing the car together into a position so that it can be towed. The group who stayed there also was very helpful. The only complaint, the sofa bed not so sturdy. Have to be careful a bit. Definitely I recommend this place.
Stayed 1 night in Jan 2024
Response from Chen on 1 Feb 2024
Thank you for your kind review. We hope all is well with the car. We hope to see you again in the future.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but suitable place to healing
Stayed 1 night in Oct 2023
Response from Chen on 27 Oct 2023
Thank you for staying with us.

10/10 Excellent

Suhailah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cosy place with full facilities
The stay was pleasant for a small family. The owner is also very considerate in giving us 4 breakfast even we book for 2 pax . The space is enough for our small family. Easy to find restaurant. The room is well maintained, aircond is cool , shower working properly and very quiet place . Suitable for those who wants a peaceful stay
Stayed 1 night in Aug 2023
Response from Chen on 18 Oct 2023
Thank you for staying with us. We look forward to hosting you again.

10/10 Excellent

Su Vin

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great overall, good place to relax and immerse in mother nature. The downside is it can be quite noisy when there are kids playing around the swimming pool and if your container is facing the pool
Stayed 1 night in Jul 2023

8/10 Good

Jeganathan

Travelled with group
Nothing
Stayed 1 night in Jul 2023

6/10 Okay

Apoorva

Stayed 1 night in Dec 2022

10/10 Excellent

Ahmad Nazneen, SHAH ALAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best to enjoy nature in Kuala Kubu Bharu. It was clean during my visit. Amenities are great with free flow hot water and bread, coffee and tea. Very quiet place during night. Book without doubt.
Stayed 1 night in Mar 2022
Response from Chen on 7 Apr 2022
Thank you for your review Ahmad. Hope to see you again soon.

10/10 Excellent

Anis

Stayed 1 night in Mar 2022
Response from Chen on 7 Apr 2022
Thank you for your review.

6/10 Okay

Irni md

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The cabin was hot at day time because the cabin was not filtered with any carbon too avoid the heat from absorbing into the cabin. It is not recommended for parents with children as the hot cabin will make the children feel uncomfortable and throw a tantrum. There is no fan inside the cabin and because the hot temperature you can’t feel the aircond when you on it during daytime. They only provide fan at the balcony so most of the time need to seat outside for cool air. There is moss in the swimming pool too.
Stayed 1 night in Jan 2022

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Chen on 8 Jan 2022
Many thanks Terence. It’s been our pleasure hosting you. Hope we have inspired you to write some pages in your new book whilst you stayed with us. Looking forward to reading it.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very nice and calm..really enjoy the moment
Stayed 1 night in Mar 2021
Response from Chen on 26 Mar 2021
Thank you for your kind review

10/10 Excellent

Mohd Farkhis

Stayed 1 night in Mar 2021
Response from Chen on 8 Apr 2021
Thank you for your kind review.

6/10 Okay

Azizan

Liked: Room comfort
Stayed 1 night in Dec 2020
Response from Chen on 15 Dec 2020
Thank you for your review. Please do get in touch with us if there is anything about your stay that you wish to give feedback on. Thank you.

8/10 Good

TAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Irfan Chen on 8 Oct 2020
Thank you for your kind review.

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Chen on 17 Sept 2020
Thank you for your kind review and recommendation to your friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from .Chen on 14 Aug 2020
Thank you for your kind review.

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Chen on 13 Aug 2020
Thank you for your review.

10/10 Excellent

Liz, Seri Kembangan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Chen on 9 Aug 2020
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Chen on 16 Jul 2020
Thank you for your kind review. We hope to host you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quite and calm with the best host. It’s good for a family or group vacation. Ask the manager for add on kkb nature experience
Stayed 2 nights in Jun 2020
Response from Chen on 11 Jul 2020
Thank you for your review. Yes there are a variety of outdoor excursions you can do whilst staying with us. Talk to us about it.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020
Response from Irfan Chen on 4 Jul 2020
Thank you for your kind review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Chen on 11 Mar 2020
Thank you for your kind review.

8/10 Good

Verified traveller

Asking pool but dirty rooms
The room needed a good clean. It's very dusty and the bathroom is REALLY smelly. The soap dispensers need replacing. The light in the bed was bronen. The curtains need washing. Offered nasi lemak for breakfast we don't eat this so bread and jam was provided.....but in the morning at 6.30am it was all gone along with the jam and peanut butter 😭. What makes all this okay is THE POOL IS AMAZING. Just a little effort and the room would be worth the money and staying a few nights. The condition of the rooms at present are not worth RM 125.
Stayed 1 night in Mar 2020
Response from Chen on 11 Mar 2020
Thank you for your review. We will endeavour to rectify our shortcomings as pointed out. We hope to host you again in the future.

10/10 Excellent

KEAN LIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chen on 19 Feb 2020
Thank you for your kind review. We hope to host you again in the near future. Do try our outdoor adventures next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Chen on 11 Feb 2020
Thank you for your review. Please do get in touch with me via WhatsApp for any shortcomings on our side.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Chen on 3 Feb 2020
Thank you for your review. We hope to host you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very serene. It's a highly recommended place for those whose finding peace. Very clean. Staffs are very polite and friendly. Nice place to chill without phone. They have forest hiking package too. No WiFi.
Stayed 1 night in Jan 2020
Response from Chen on 31 Jan 2020
Thank you so much for the positive review. We look forward to hosting you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Chen on 25 Dec 2019
Thank you for your kind review. We hope to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service with a good environment
Stayed 1 night in Dec 2019
Response from Chen on 19 Dec 2019
Thank you for your kind review. We hope to host you again in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Limited parking. When contacted owner prior booking, it was mentioned that dinner will be catered. However upon check-in, staff said that there was no ordering of dinner
Stayed 1 night in Dec 2019
Response from Chen on 17 Dec 2019
My apologies for the mix up. Please do get in touch with me for further clarifications. The car park is sufficient even on days when we are fully booked as long as all clients park unselfishly. Once again, my apologies for any shortcomings on our side.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Dec 2019
Response from Chen on 15 Dec 2019
Thank you for your review. Please get in touch with us if there are any shortcomings you would like to discuss.

8/10 Good

R.Byrne, Kuala Lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the forest surroundings and the uniqueness of the rooms built from shipping containers. The containers need repainting and maintenance - the rust and broken roofing will only get worse. Some inexpensive tiles could make the bathrooms as cosy as the rooms. The cement floors are very stark and slippery when wet. Books in the rooms are a nice touch. My verandah that has a view of the forest is awesome for quiet reading, a coffee or a chat with friends.
Stayed 2 nights in Oct 2019
Response from Chen on 2 Nov 2019
Thank you for your review and suggestions. We will be in the midst of regular maintenance works on the rooms when we hit a less busy period as the rooms are constantly in use. We look forward to hosting you again and perhaps come join us for some of our outdoor adventures.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, silent&calm
Stayed 1 night in Oct 2019
Response from Chen on 12 Oct 2019
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Dhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bebas dari kesesakan bandar
Stayed 2 nights in Jun 2019
Response from Chen on 24 Nov 2019
Thank you for your kind review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
is a nice gateway.. quite and peaceful. i got my room facing jungle and could hear waterfalls nearby.. basically we enjoyed the stay.
Stayed 1 night in Sep 2019
Response from Chen on 15 Sept 2019
Thank you for your review. Hope to host you again with outdoor activities next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Chen on 4 Sept 2019
Thank you for your review. Hope to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Chen on 29 Aug 2019
Thank you for your review. Hope to host you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I am a nature lover. The greenery, the cool air, the sound of the brooki, its isolation from other dwellings.....these are the factors that appealed to me.
Stayed 1 night in Aug 2019

8/10 Good

AA

Travelled with family and small children
Liked: Staff & service, amenities
The atmosphere is fine. Need maintenance on some of the place. Need children/kids pool
Stayed 1 night in Aug 2019
Response from Chen on 14 Aug 2019
Thank you for your review. We will endeavour to maintain the rooms in a constant maintenance schedule. We apologise for the lack of a children pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Chen on 14 Aug 2019
Thank you for your review. Hope to host you again in the future.

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a unique touch to it as it's as close you can get to a mother nature. You can sleep at night with your window seeing the nature. It's amazing
Stayed 1 night in Jul 2019
Response from Chen on 16 Jul 2019
Thank you for your kind review. Yes we built the place with nature in mind. Hope to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Chen on 15 Jul 2019
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Chen on 3 Jul 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and calm place to have a staycation! The facilities are great, the manager is so friendly. It is a safe place! They provide free breads, coffee, tea and breakfast! I definitely gonna repeat!
Stayed 1 night in Jun 2019
Response from Chen on 27 Jun 2019
Thank you very much for your review. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Chen on 24 Jun 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the concept! Basic amenities in a minimalist kind of way -- great for nature lovers. Definitely worth another stay, and good recommendation to others who love a little adventure and not-the-usual type of accommodation. However, will be very pleased if the staff didn't smoke in the premise
Stayed 1 night in Jun 2019
Response from Chen on 20 Jun 2019
Thank you for your feedback. Will ensure that the staff will not smoke in the premises. Thanks.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Chen on 27 May 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly unique container hotel hidden in a hollow at the edge of a beautiful forest. Rooms have multiple windows and balconies so the environment can be fully appreciated. They are arranged around a very nice swimming pool. Go to sleep with the sound of crickets and babbling brook.
Stayed 1 night in May 2019
Response from Chen on 13 May 2019
Thank you for your kind review. Don't forget you will also be serenaded by the sounds of cicadas and the chirps of birds in the mornings.

8/10 Good

NGU, Kuala Lumpur

Travelled with group
Liked: Cleanliness, staff & service
the location is a bit remote but it gives a sense of serenity. But the breakfast is unreasonably simple. A small packet of nasi lemak which may cost less than RM2.
Stayed 1 night in May 2019
Response from Chen on 9 May 2019
Thank you for your review. Although breakfast is just a nasi lemak packet, we do provide our unlimited 24 hours bread station for toasts/ sandwich making and also a beverage station for coffee, tea or chocolate malt as well. Together with the use of our fully equip kitchen, we hope that is reasonable enough. Once again, thank you for your kind feedback.